Office Managers organise and control the functions and resources of offices such as administrative systems and office personnel.

An Associate Degree, Advanced Diploma or Diploma, or at least 3 years of relevant experience is usually needed to work in this job. Around one in three workers have a Certificate III or higher VET qualification. Even with a qualification, experience or on-the-job training is usually needed.

Tasks

  • contributing to the planning and review of office services, and setting priorities and office service standards
  • allocating human resources, space and equipment
  • assigning work to and monitoring work performance of staff
  • managing records and accounts of the office
  • liaising with Professionals to coordinate office business and to facilitate resolution of problems
  • managing physical facilities and ensuring buildings and equipment are maintained
  • ensuring compliance with occupational health and safety regulations
  • ensuring work complies with relevant government legislation, policies and procedures
  • coordinating personnel activities such as hiring, promotions, performance management, payroll, training and supervision

Job Titles

  • Office Manager

    Fast Facts

    • $1,150 Weekly Pay
    • 116,600 workers Employment Size
    • Stable Future Growth
    • High skill Skill level rating
    • Lower unemployment Unemployment
    • 66.0% Full-Time Full-Time Share
    • 38.1 hours Average full-time
    • 46 years Average age
    • 83.4% female Gender Share

    The number of Office Managers fell over the past 5 years and is expected to stay about the same over the next 5 years:
    from 116,600 in 2018 to 115,400 by 2023.
    Job openings can come from new jobs being created, but most come from turnover (workers leaving).
    There are likely to be around 69,000 job openings over 5 years (that's about 13,800 a year).

    • Size: This is a very large occupation.
    • Unemployment: Unemployment was below average in 2017.
    • Location: Office Managers work in most regions of Australia.
    • Industries: They work in many industries such as Construction; Professional, Scientific and Technical Services; and Manufacturing.
    • Earnings: Full-time workers earn around $1,150 per week (similar to the all jobs average of $1,230). Earnings tend to be lower when starting out and higher as experience grows.
    • Full-time: Many work full-time (66%, similar to the all jobs average of 68.4%).
    • Hours: Full-time workers spend around 38.1 hours per week at work (compared to the all jobs average of 40.0 hours).
    • Age: The average age is 46 years (compared to the all jobs average of 40 years). Many workers are 45 years or older (54.9%).
    • Gender: 83.4% of workers are female (compared to the all jobs average of 46.7%).

    Employment Outlook

    Number of Workers

    Source: ABS Labour Force Survey, Department of Jobs and Small Business trend data to May 2018 and Department of Jobs and Small Business projections to 2023.
    YearNumber of Workers
    2008129300
    2009126600
    2010125300
    2011131300
    2012144500
    2013123100
    2014117300
    2015123500
    2016143300
    2017119600
    2018116600
    2023115400

    Weekly Earnings

    Weekly Earnings (Before Tax)

    Source: Based on ABS Characteristics of Employment survey, August 2015, Cat. No. 6333.0, Customised Report. Median earnings are before tax and do not include superannuation. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
    EarningsOffice ManagersAll Jobs Average
    Full-Time Earnings11501230

    Main Industries

    Main Employing Industries (% Share)

    Source: Based on ABS Labour Force Survey, annual average 2017, Cat. No. 6291.0.55.003: Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
    Main Employing IndustriesIndustry (% share)
    Construction11.4
    Professional, Scientific and Technical Services11.0
    Manufacturing10.3
    Health Care and Social Assistance9.0
    Other Industries58.3

    States and Territories

    • NSW

    • VIC

    • QLD

    • SA

    • TAS

    • NT

    • ACT

    Employment by State and Territory (% Share)

    Source: Based on ABS Labour Force Survey, annual average 2017, Cat. No. 6291.0.55.003: Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
    StateOffice ManagersAll Jobs Average
    NSW30.331.6
    VIC24.126.2
    QLD19.219.7
    SA7.56.7
    WA12.310.8
    TAS2.32.0
    NT1.41.1
    ACT2.91.8

    Age Profile

    Age Profile (% Share)

    Source: Based on ABS Labour Force Survey, annual average 2017, Cat. No. 6291.0.55.003: Customised Report. Age profile of workers in this job compared to the all jobs average.
    Age BracketOffice ManagersAll Jobs AverageAll Jobs Average
    15-190.4-5.25.2
    20-242.4-9.99.9
    25-3416.0-23.623.6
    35-4426.3-21.721.7
    45-5429.7-20.820.8
    55-5911.9-8.88.8
    60-647.4-6.06.0
    65 and Over5.9-4.04.0

    Education Level

    Highest Level of Education (% Share)

    Source: ABS, Education and Work (2016). Findings based on use of ABS TableBuilder data. Highest qualification completed by workers in this job (in any field of study). Skill level requirements can change over time, the qualifications needed by new workers might be different from the qualifications of workers already in the job.
    Type of QualificationOffice ManagersAll Jobs AverageAll Jobs Average
    Post Graduate/Graduate Diploma or Graduate Certificate8.4-8.68.6
    Bachelor degree16.2-17.917.9
    Advanced Diploma/Diploma14-10.110.1
    Certificate III/IV23.1-18.918.9
    Year 1220.8-18.718.7
    Years 11 & 1015.3-17.717.7
    Below Year 102.3-8.18.1

    An Associate Degree, Advanced Diploma or Diploma, or at least 3 years of relevant experience is usually needed to work in this job.
    Around one in three workers have a Certificate III or higher VET qualification. Even with a qualification, experience or on-the-job training is usually needed.

    Before starting a course, check it will provide you with the skills and qualifications you need.

    • Compare undergraduate and postgraduate student experiences and outcomes on the QILT website.
    • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
    • You might be interested in Business Services, Financial Services and Public Sector VET training pathways on the AAPathways website.

    The course listings on this page are provided by Good Education Group.

    Employers look for Office Managers who are flexible and adaptable, who can communicate with different people and work well in a team.

    Knowledge

    These are important topics, subjects or knowledge areas.

    1. Administration and Management

      90% Important

      Planning and coordination of people and resources.

    2. Customer and Personal Service

      85% Important

      Customer and personal services. This includes understanding customer needs, providing good quality service, and measuring customer satisfaction.

    3. English Language

      74% Important

      English language including the meaning and spelling of words, rules of composition, and grammar.

    4. Clerical

      74% Important

      Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

    5. Computers and Electronics

      66% Important

      Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-1011.00 - First-Line Supervisors of Office and Administrative Support Workers.

    Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

    Activities

    These are kinds of activities workers regularly do in this job.

    1. Interacting With Computers

      89% Important

      Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

    2. Getting Information

      86% Important

      Looking for, getting and understanding different kinds of information.

    3. Making Decisions and Solving Problems

      84% Important

      Using information to work out the best solution and solve problems.

    4. Communicating with Supervisors, Peers, or Staff

      84% Important

      Giving information to supervisors, co-workers, and staff by telephone, in written form, e-mail, or in person.

    5. Processing Information

      84% Important

      Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-1011.00 - First-Line Supervisors of Office and Administrative Support Workers.

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