Transport and Despatch Clerks verify and maintain records of incoming and outgoing goods, prepare goods for despatch, arrange clearance and collection of imported cargo from customs and bond stores, and arrange shipment of cargo for export.

A Certificate II or III, or at least 1 year of relevant experience, is usually needed to work in this job. Around one in three workers have a Certificate III or higher Vocational Education and Training (VET) qualification. Even with a qualification, sometimes experience or on-the-job training is necessary

Tasks

  • identifying items and containers of incoming and outgoing shipments and verifying them against consignment records
  • ensuring outgoing shipments are in good condition and meet specifications
  • arranging internal distribution of goods received
  • organising the despatch of goods with completed documentation
  • maintaining prescribed records of goods received and despatched
  • examining shipping documents and verifying cargo to be released
  • recording customs clearance requirements and authorising collection of cargo
  • calculating storage and clearance charges and billing customers
  • receiving details of outgoing cargo, and arranging bookings of freight space and collection of goods from customers
  • providing information to customers on custom tariffs, tariff classifications and concessions, and methods of clearing goods

Job Titles

  • Despatching and Receiving Clerk
  • Import-Export Clerk
  • Despatching and Receiving Clerk (also called Despatch Clerk or Freight Clerk)

    Verifies and maintains records of incoming and outgoing goods in a warehouse or distribution centre and prepares goods for despatch.

    Specialisations: Aircraft Load Controller, Shipping and Receiving Clerk, Truck Despatcher

  • Import-Export Clerk (also called Customs Broker)

    Arranges the clearance and collection of imported cargo from customs and bond stores, and the shipment of cargo for export.

    Specialisations: Bond Clerk, Customs Agent, Wharf Tally Clerk

Fast Facts

  • $1,100 Weekly Pay
  • 37,000 workers Employment Size
  • Moderate Future Growth
  • Lower skill Skill level rating
  • Average unemployment Unemployment
  • 90.1% Full-Time Full-Time Share
  • 39.3 hours Average full-time
  • 41 years Average age
  • 30.0% female Gender Share

The number of Transport and Despatch Clerks fell over the past 5 years and is expected to grow over the next 5 years:
from 37,000 in 2018 to 39,700 by 2023.
Job openings can come from new jobs being created, but most come from turnover (workers leaving).
There are likely to be around 22,000 job openings over 5 years (that's about 4,400 a year).

  • Size: This is a large occupation.
  • Unemployment: Unemployment was average in 2017.
  • Location: Transport and Despatch Clerks work in most regions of Australia.
  • Industries: Most work in Transport, Postal and Warehousing; Manufacturing; and Wholesale Trade.
  • Earnings: Full-time workers earn around $1,100 per week (similar to the all jobs average of $1,230). Earnings tend to be lower when starting out and higher as experience grows.
  • Full-time: Most work full-time (90.1%, much higher than the all jobs average of 68.4%).
  • Hours: Full-time workers spend around 39.3 hours per week at work (compared to the all jobs average of 40.0 hours).
  • Age: The average age is 41 years (compared to the all jobs average of 40 years).
  • Gender: 30% of workers are female (compared to the all jobs average of 46.7%).

Employment Outlook

Number of Workers

Source: ABS Labour Force Survey, Department of Jobs and Small Business trend data to May 2018 and Department of Jobs and Small Business projections to 2023.
YearNumber of Workers
200833000
200935200
201030400
201134400
201229900
201338600
201432000
201535800
201639400
201737900
201837000
202339700

Weekly Earnings

Weekly Earnings (Before Tax)

Source: Based on ABS Characteristics of Employment survey, August 2015, Cat. No. 6333.0, Customised Report. Median earnings are before tax and do not include superannuation. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
EarningsTransport and Despatch ClerksAll Jobs Average
Full-Time Earnings11001230

Main Industries

Main Employing Industries (% Share)

Source: Based on ABS Labour Force Survey, annual average 2017, Cat. No. 6291.0.55.003: Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
Main Employing IndustriesIndustry (% share)
Transport, Postal and Warehousing56.4
Manufacturing12.5
Wholesale Trade8.3
Retail Trade5.8
Other Industries17.0

States and Territories

  • NSW

  • VIC

  • QLD

  • SA

  • TAS

  • NT

  • ACT

Employment by State and Territory (% Share)

Source: Based on ABS Labour Force Survey, annual average 2017, Cat. No. 6291.0.55.003: Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
StateTransport and Despatch ClerksAll Jobs Average
NSW39.031.6
VIC25.926.2
QLD17.519.7
SA4.86.7
WA9.110.8
TAS1.62.0
NT1.21.1
ACT1.01.8

Age Profile

Age Profile (% Share)

Source: Based on ABS Labour Force Survey, annual average 2017, Cat. No. 6291.0.55.003: Customised Report. Age profile of workers in this job compared to the all jobs average.
Age BracketTransport and Despatch ClerksAll Jobs AverageAll Jobs Average
15-190.6-5.25.2
20-244.4-9.99.9
25-3424.1-23.623.6
35-4430.6-21.721.7
45-5425.4-20.820.8
55-596.7-8.88.8
60-644.6-6.06.0
65 and Over3.6-4.04.0

Education Level

Highest Level of Education (% Share)

Source: ABS, Education and Work (2016). Findings based on use of ABS TableBuilder data. Highest qualification completed by workers in this job (in any field of study). Skill level requirements can change over time, the qualifications needed by new workers might be different from the qualifications of workers already in the job.
Type of QualificationTransport and Despatch ClerksAll Jobs AverageAll Jobs Average
Post Graduate/Graduate Diploma or Graduate Certificate0-8.68.6
Bachelor degree10.3-17.917.9
Advanced Diploma/Diploma8.8-10.110.1
Certificate III/IV29.2-18.918.9
Year 1226.3-18.718.7
Years 11 & 1025.4-17.717.7
Below Year 100-8.18.1

A Certificate II or III, or at least 1 year of relevant experience, is usually needed to work in this job.
Around one in three workers have a Certificate III or higher Vocational Education and Training (VET) qualification. Even with a qualification, sometimes experience or on-the-job training is necessary

Before starting a course, check it will provide you with the skills and qualifications you need.

  • Compare undergraduate and postgraduate student experiences and outcomes on the QILT website.
  • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
  • You might be interested in Transport and Logistics Training Package VET training pathways on the AAPathways website.

The course listings on this page are provided by Good Education Group.

Employers look for Transport and Despatch Clerks who provide good customer service, can work independently as well as part of a team and can communicate clearly.

Knowledge

These are important topics, subjects or knowledge areas.

  1. Transportation

    87% Important

    Moving people or goods by air, rail, sea, or road.

  2. Customer and Personal Service

    82% Important

    Customer and personal services. This includes understanding customer needs, providing good quality service, and measuring customer satisfaction.

  3. English Language

    74% Important

    English language including the meaning and spelling of words, rules of composition, and grammar.

  4. Geography

    70% Important

    Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.

  5. Public Safety and Security

    67% Important

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-5011.00 - Cargo and Freight Agents.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Activities

These are kinds of activities workers regularly do in this job.

  1. Getting Information

    83% Important

    Looking for, getting and understanding different kinds of information.

  2. Making Decisions and Solving Problems

    80% Important

    Using information to work out the best solution and solve problems.

  3. Processing Information

    77% Important

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  4. Communicating with Supervisors, Peers, or Staff

    76% Important

    Giving information to supervisors, co-workers, and staff by telephone, in written form, e-mail, or in person.

  5. Updating and Using Relevant Knowledge

    76% Important

    Keeping up-to-date with technology and new ideas.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-5011.00 - Cargo and Freight Agents.

go to top