Pharmacy Sales Assistants sell pharmaceutical goods, toiletries and related goods in retail pharmacies (Pharmacy Technicians are not included here, they are included in Medical Technicians).

A Year 10 Certificate, Certificate I, or a short period of on-the-job training is sometimes needed, but is not necessary. Around one in two workers have Year 12 as their highest level of education.

Tasks

  • accepting prescriptions for filling by Retail Pharmacists
  • determining customer requirements and advising customers on the selection, price and usage of non-prescription medicines
  • advising customers on the correct application and storage of medicines
  • selling goods such as non-prescription drugs, first aid supplies, toiletries and cosmetics
  • accepting payment for goods and services by a variety of payment methods and preparing sales invoices
  • promoting goods and services that are for sale
  • assisting with the ongoing management of stock such as product inventories and participating in stocktakes
  • stacking and displaying goods for sale, and wrapping and packing goods sold

Job Titles

  • Pharmacy Sales Assistant

    Fast Facts

    • $763 Weekly Pay
    • 41,400 workers Employment Size
    • Stable Future Growth
    • Entry level Skill level rating
    • Average unemployment Unemployment
    • 28.8% Full-Time Full-Time Share
    • 34 hours Average full-time
    • 27 years Average age
    • 89.6% female Gender Share

    The number of Pharmacy Sales Assistants grew strongly over the past 5 years and is expected to stay about the same over the next 5 years:
    from 41,400 in 2018 to 42,400 by 2023.
    Job openings can come from new jobs being created, but most come from turnover (workers leaving).
    There are likely to be around 36,000 job openings over 5 years (that's about 7,200 a year).

    • Size: This is a large occupation.
    • Unemployment: Unemployment was average in 2017.
    • Location: Pharmacy Sales Assistants work in most regions of Australia.
    • Industries: Most work in the Retail Trade industry.
    • Earnings: Full-time workers earn around $763 per week (lower than the all jobs average of $1,230). Earnings tend to be lower when starting out and higher as experience grows.
    • Full-time: Less than half work full-time (28.8%, fewer than the all jobs average of 68.4%), showing there are many opportunities to work part-time.
    • Hours: Full-time workers spend around 34.0 hours per week at work (compared to the all jobs average of 40.0 hours).
    • Age: The average age is 27 years (compared to the all jobs average of 40 years). Many workers are under 25 years of age (46.6%).
    • Gender: 89.6% of workers are female (compared to the all jobs average of 46.7%).

    Employment Outlook

    Number of Workers

    Source: ABS Labour Force Survey, Department of Jobs and Small Business trend data to May 2018 and Department of Jobs and Small Business projections to 2023.
    YearNumber of Workers
    200833300
    200935600
    201034800
    201133700
    201232500
    201336700
    201443100
    201534200
    201640700
    201734000
    201841400
    202342400

    Weekly Earnings

    Weekly Earnings (Before Tax)

    Source: Based on ABS Characteristics of Employment survey, August 2015, Cat. No. 6333.0, Customised Report. Median earnings are before tax and do not include superannuation. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
    EarningsPharmacy Sales AssistantsAll Jobs Average
    Full-Time Earnings7631230

    Main Industries

    Main Employing Industries (% Share)

    Source: Based on ABS Labour Force Survey, annual average 2017, Cat. No. 6291.0.55.003: Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
    Main Employing IndustriesIndustry (% share)
    Retail Trade98.8
    Health Care and Social Assistance0.4
    Wholesale Trade0.4
    Transport, Postal and Warehousing0.4

    States and Territories

    • NSW

    • VIC

    • QLD

    • SA

    • TAS

    • NT

    • ACT

    Employment by State and Territory (% Share)

    Source: Based on ABS Labour Force Survey, annual average 2017, Cat. No. 6291.0.55.003: Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
    StatePharmacy Sales AssistantsAll Jobs Average
    NSW28.731.6
    VIC27.626.2
    QLD22.019.7
    SA5.76.7
    WA10.910.8
    TAS2.52.0
    NT1.01.1
    ACT1.61.8

    Age Profile

    Age Profile (% Share)

    Source: Based on ABS Labour Force Survey, annual average 2017, Cat. No. 6291.0.55.003: Customised Report. Age profile of workers in this job compared to the all jobs average.
    Age BracketPharmacy Sales AssistantsAll Jobs AverageAll Jobs Average
    15-1924.3-5.25.2
    20-2422.3-9.99.9
    25-3416.9-23.623.6
    35-4415.1-21.721.7
    45-548.8-20.820.8
    55-596.5-8.88.8
    60-643.9-6.06.0
    65 and Over2.1-4.04.0

    Education Level

    Highest Level of Education (% Share)

    Source: ABS, Education and Work (2016). Findings based on use of ABS TableBuilder data. Highest qualification completed by workers in this job (in any field of study). Skill level requirements can change over time, the qualifications needed by new workers might be different from the qualifications of workers already in the job.
    Type of QualificationPharmacy Sales AssistantsAll Jobs AverageAll Jobs Average
    Post Graduate/Graduate Diploma or Graduate Certificate0-8.68.6
    Bachelor degree13.8-17.917.9
    Advanced Diploma/Diploma2.9-10.110.1
    Certificate III/IV10.9-18.918.9
    Year 1242.4-18.718.7
    Years 11 & 1025-17.717.7
    Below Year 104.9-8.18.1

    A Year 10 Certificate, Certificate I, or a short period of on-the-job training is sometimes needed, but is not necessary.
    Around one in two workers have Year 12 as their highest level of education.

    Before starting a course, check it will provide you with the skills and qualifications you need.

    • Compare undergraduate and postgraduate student experiences and outcomes on the QILT website.
    • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
    • You might be interested in Retail Services VET training pathways on the AAPathways website.

    The course listings on this page are provided by Good Education Group.

    Employers look for Pharmacy Sales Assistants who can communicate well with a variety of people, can provide good customer service and are well presented.

    Knowledge

    These are important topics, subjects or knowledge areas.

    1. Customer and Personal Service

      95% Important

      Customer and personal services. This includes understanding customer needs, providing good quality service, and measuring customer satisfaction.

    2. English Language

      67% Important

      English language including the meaning and spelling of words, rules of composition, and grammar.

    3. Clerical

      62% Important

      Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

    4. Sales and Marketing

      61% Important

      Showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

    5. Law and Government

      59% Important

      How our laws and courts work. Government rules and regulations, and the political system.

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 31-9095.00 - Pharmacy Aides.

    Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

    Activities

    These are kinds of activities workers regularly do in this job.

    1. Interacting With Computers

      90% Important

      Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

    2. Communicating with Supervisors, Peers, or Staff

      88% Important

      Giving information to supervisors, co-workers, and staff by telephone, in written form, e-mail, or in person.

    3. Getting Information

      87% Important

      Looking for, getting and understanding different kinds of information.

    4. Updating and Using Relevant Knowledge

      83% Important

      Keeping up-to-date with technology and new ideas.

    5. Judging Things, Services, or People

      81% Important

      Working out the value, importance, or quality of things or people.

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 31-9095.00 - Pharmacy Aides.

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