Receptionists receive and welcome visitors, patients, guests and clients, and respond to inquiries and requests.
A Certificate II or III, or at least 1 year of relevant experience, is usually needed. Around one third of workers have Year 12 as their highest education level. Even with a qualification, further experience or on-the-job training is sometimes required.
- greeting and welcoming visitors, and directing them to the appropriate person
- arranging and recording details of appointments
- answering inquiries and providing information on the goods, services and activities of the organisation
- answering, connecting and transferring telephone calls
- receiving and resolving complaints from clients and the public
- receiving and distributing correspondence, facsimile messages and deliveries
- maintaining the reception area
- advising on and arranging reservations and accommodation
- may perform other clerical tasks such as word processing, data entry, filing, mail despatch and photocopying
- Receptionist (General)
- Admissions Clerk
- Hotel or Motel Receptionist
- Medical Receptionist
Greets clients and visitors, and responds to personal, telephone, email and written inquiries and requests.
Admissions Clerk (also called Hospital Ward Clerk)
Records and processes information required for the admission and discharge of hospital patients and responds to telephone inquiries.
Hotel or Motel Receptionist
Greets and checks in guests, and looks after their needs on arrival and during their stay in a hotel or motel.
Greets patients and other clients in a health facility, such as a clinic, practice, centre or surgery, and responds to personal, telephone and written inquiries and requests.