ICT Business and Systems Analysts work with users to formulate system requirements, develop system plans and documentation, review and evaluate existing systems, and design and modify systems to meet users' business needs.

    You can work as an ICT Business or Systems Analyst without formal qualifications if you are able to demonstrate your technical competency to employers. There are also a wide range of vendor and industry certifications available that may substitute for formal qualifications and can be highly regarded by employers. However, most workers do hold a VET or university qualification.

    Tasks

    • working with users to formulate and document business requirements
    • identifying, investigating, and analysing business processes, procedures and work practices
    • identifying and evaluating inefficiencies and recommending optimal business practices, and system functionality and behaviour
    • using project management methodologies, principles and techniques to develop project plans and to cost, resource and manage projects
    • taking responsibility for deploying functional solutions, such as creating, adopting and implementing system test plans, which ensure acceptable quality and integrity of the system
    • creating user and training documentation, and conducting formal training classes
    • developing functional specifications for use by system developers
    • using data and process modelling techniques to create clear system specifications for the design and development of system software
    • acting as a central reference and information source, providing guidance and assistance in the system project decision making process

    More about ICT Business and Systems Analysts

    All ICT Business and Systems Analysts

    All ICT Business and Systems Analysts

    • $2,274 Weekly Pay
    • Strong Future Growth
    • Lower unemployment Unemployment
    • 23,800 workers Employment Size
    • Very high skill Skill level rating
    • 90% Full-Time Full-Time Share
    • 42 hours Average full-time
    • 41 years Average age
    • 30% female Gender Share

    The number of people working as ICT Business and Systems Analysts (in their main job) fell over the past 5 years and is expected to grow strongly over the next 5 years:
    from 23,800 in 2018 to 26,100 by 2023.
    Job openings can come from new jobs being created, but most come from turnover (workers leaving).
    There are likely to be around 12,000 job openings over 5 years (that's about 2,400 a year).

    • Size: This is a medium sized occupation.
    • Unemployment: Unemployment was below average in 2018.
    • Location: ICT Business and Systems Analysts work in many parts of Australia. New South Wales and Victoria have a large share of workers.
    • Industries: Most work in Professional, Scientific and Technical Services; Financial and Insurance Services; and Public Administration and Safety.
    • Earnings: Full-time workers on an adult wage earn around $2,274 per week (higher than the average of $1,460). Earnings tend to be lower when starting out and higher as experience grows.
    • Full-time: Most work full-time (90%, much higher than the average of 66%).
    • Hours: Full-time workers spend around 42 hours per week at work (compared to the average of 44 hours).
    • Age: The average age is 41 years (compared to the average of 40 years).
    • Gender: 30% of workers are female (compared to the average of 48%).

    Employment Outlook

    Number of Workers

    Source: ABS Labour Force Survey, Department of Jobs and Small Business trend data to May 2018 and Department of Jobs and Small Business projections to 2023.
    YearNumber of Workers
    200824900
    200923400
    201027900
    201124400
    201232700.0
    201326200
    201432900
    201522900
    201625600
    201728300
    201823800
    202326100

    Weekly Earnings

    Weekly Earnings (Before Tax)

    Source: Based on ABS Survey of Employee Earnings and Hours (cat. no. 6306.0), May 2018, Customised Report. Median weekly total cash earnings for full-time non-managerial employees paid at the adult rate. Earnings are before tax and include amounts salary sacrificed. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
    EarningsICT Business and Systems AnalystsAll Jobs Average
    Full-Time Earnings22741460

    Main Industries

    Main Employing Industries (% Share)

    Source: Based on ABS Census 2016, Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
    Main Employing IndustriesIndustry (% share)
    Professional, Scientific and Technical Services36.3
    Financial and Insurance Services16.3
    Public Administration and Safety11.7
    Information Media and Telecommunications6.9
    Other Industries28.8

    States and Territories

    • NSW

    • VIC

    • QLD

    • SA

    • TAS

    • NT

    • ACT

    Employment by State and Territory (% Share)

    Source: Based on Based on ABS Census 2016, Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
    StateICT Business and Systems AnalystsAll Jobs Average
    NSW37.931.6
    VIC31.425.6
    QLD12.220.0
    SA4.87.0
    WA6.810.8
    TAS0.82.0
    NT0.31.0
    ACT5.81.9

    Age Profile

    Age Profile (% Share)

    Source: Based on Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
    Age BracketICT Business and Systems AnalystsAll Jobs AverageAll Jobs Average
    15-190.1-5.05.0
    20-242.2-9.39.3
    25-3425.0-22.922.9
    35-4436.1-22.022.0
    45-5424.4-21.621.6
    55-597.6-9.09.0
    60-643.3-6.06.0
    65 and Over1.3-4.24.2

    Education Level

    Highest Level of Education (% Share)

    Source: ABS, ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
    Type of QualificationICT Business and Systems AnalystsAll Jobs AverageAll Jobs Average
    Post Graduate/Graduate Diploma or Graduate Certificate26.5-10.110.1
    Bachelor degree47.6-21.821.8
    Advanced Diploma/Diploma9.5-11.611.6
    Certificate III/IV3.8-21.121.1
    Year 1210.4-18.118.1
    Year 110.9-4.84.8
    Year 10 and below1.3-12.512.5

    You can work as an ICT Business or Systems Analyst without formal qualifications if you are able to demonstrate your technical competency to employers. There are also a wide range of vendor and industry certifications available that may substitute for formal qualifications and can be highly regarded by employers. However, most workers do hold a VET or university qualification.

    Membership with information technology associations or peak bodies may be useful.

    Checks, licences and tickets

    You may need:

    • additional IT certifications offered by peak bodies, industry associations and vendors

    Thinking about study or training?

    Before starting a course, check it will provide you with the skills and qualifications you need.

    • Search and compare thousands of higher education courses, and their entry requirements from different institutions across Australia at Course Seeker website.
    • Compare undergraduate and postgraduate student experiences and outcomes on the QILT website.
    • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
    • You might be interested in Information and Communications Technology VET training pathways on the AAPathways website.

    Or check out related courses on Job Outlook.

    Useful links and resources


    The course listings on this page are provided by Good Education Group.

    Employers look for ICT Business and Systems Analysts who can communicate clearly, work well in a team and have strong interpersonal skills.

    Filter Skills & Knowledge

    Knowledge

    These are important topics, subjects or knowledge areas.

    1. Computers and Electronics

      83% Skill level

      Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    2. English Language

      65% Skill level

      English language including the meaning and spelling of words, rules of composition, and grammar.

    3. Mathematics

      63% Skill level

      Arithmetic, algebra, geometry, calculus, or statistics.

    4. Customer and Personal Service

      58% Skill level

      Understanding customer needs, providing good quality service, and measuring customer satisfaction.

    5. Clerical

      56% Skill level

      Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 15-1121.00 - Computer Systems Analysts.

    Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

    Filter Work Environment

    Demands

    The physical and social demands workers face most often are shown below.

    1. Electronic Mail

      100% Important

      How often do you use electronic mail?

    2. Face-to-Face Discussions

      94% Important

      How often do you talk with people face-to-face?

    3. Being Exact or Accurate

      92% Important

      How important is being very exact or highly accurate?

    4. Telephone

      90% Important

      How often do you talk on the telephone?

    5. Spend Time Sitting

      88% Important

      How much time do you spend sitting?

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 15-1121.00 - Computer Systems Analysts.

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