Bank Workers receive deposits and pay out money in financial and commercial institutions, keep records of transactions, issue receipts and cash cheques.

    You can work as a Bank Worker without formal qualifications, however, they may be useful. VET (Vocational Education and Training) and university are both common study pathways for Bank Workers.

    Tasks

    • greeting customers, identifying their needs and answering customer inquiries
    • ensuring customers' forms are filled in correctly and checking customers' identification
    • accepting cash and cheques deposited by customers, verifying records and receipts, and crediting customers' accounts
    • paying money to customers according to advice slips, cheques and negotiable documents, and debiting customers' accounts
    • providing change, cashing cheques and recording transactions
    • opening and closing accounts for customers
    • balancing cash and advising supervisors of cash position and discrepancies
    • explaining and promoting bank services to customers and referring them to appropriate financial services

    All Bank Workers

    • $1,193 Weekly Pay
    • Decline Future Growth
    • Lower unemployment Unemployment
    • 43,400 workers Employment Size
    • Lower skill Skill level rating
    • 67% Full-Time Full-Time Share
    • 42 hours Average full-time
    • 38 years Average age
    • 70% female Gender Share

    The number of people working as Bank Workers (in their main job) fell over the past 5 years and is expected to fall over the next 5 years:
    from 43,400 in 2018 to 41,000 by 2023.
    Job openings can come from new jobs being created, but most come from turnover (workers leaving).
    There are likely to be around 18,000 job openings over 5 years (that's about 3,600 a year).

    • Size: This is a large occupation.
    • Unemployment: Unemployment was below average in 2018.
    • Location: Bank Workers work in many parts of Australia. New South Wales has a large share of workers.
    • Industries: Most work in the Financial and Insurance Services industry.
    • Earnings: Full-time workers on an adult wage earn around $1,193 per week (below the average of $1,460). Earnings tend to be lower when starting out and higher as experience grows.
    • Full-time: Many work full-time (67%, similar to the average of 66%).
    • Hours: Full-time workers spend around 42 hours per week at work (compared to the average of 44 hours).
    • Age: The average age is 38 years (compared to the average of 40 years).
    • Gender: 70% of workers are female (compared to the average of 48%).

    Employment Outlook

    Number of Workers

    Source: ABS Labour Force Survey, Department of Jobs and Small Business trend data to May 2018 and Department of Jobs and Small Business projections to 2023.
    YearNumber of Workers
    200855700
    200958300
    201051900
    201153800
    201255400
    201355900
    201452800
    201552500
    201656600
    201761200
    201843400
    202341000

    Weekly Earnings

    Weekly Earnings (Before Tax)

    Source: Based on ABS Survey of Employee Earnings and Hours (cat. no. 6306.0), May 2018, Customised Report. Median weekly total cash earnings for full-time non-managerial employees paid at the adult rate. Earnings are before tax and include amounts salary sacrificed. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
    EarningsBank WorkersAll Jobs Average
    Full-Time Earnings11931460

    Main Industries

    Main Employing Industries (% Share)

    Source: Based on ABS Census 2016, Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
    Main Employing IndustriesIndustry (% share)
    Financial and Insurance Services97.7
    Administrative and Support Services0.4
    Retail Trade0.3
    Public Administration and Safety0.3
    Other Industries1.3

    States and Territories

    • NSW

    • VIC

    • QLD

    • SA

    • TAS

    • NT

    • ACT

    Employment by State and Territory (% Share)

    Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
    StateBank WorkersAll Jobs Average
    NSW38.431.6
    VIC28.225.6
    QLD15.420.0
    SA6.47.0
    WA8.310.8
    TAS1.82.0
    NT0.51.0
    ACT1.01.9

    Age Profile

    Age Profile (% Share)

    Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
    Age BracketBank WorkersAll Jobs AverageAll Jobs Average
    15-191.6-5.05.0
    20-2410.1-9.39.3
    25-3430.3-22.922.9
    35-4423.1-22.022.0
    45-5421.4-21.621.6
    55-597.8-9.09.0
    60-644.5-6.06.0
    65 and Over1.3-4.24.2

    Education Level

    Highest Level of Education (% Share)

    Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
    Type of QualificationBank WorkersAll Jobs AverageAll Jobs Average
    Post Graduate/Graduate Diploma or Graduate Certificate9.4-10.110.1
    Bachelor degree22.1-21.821.8
    Advanced Diploma/Diploma10.9-11.611.6
    Certificate III/IV11.9-21.121.1
    Year 1229.8-18.118.1
    Year 116.5-4.84.8
    Year 10 and below9.4-12.512.5

    You can work as a Bank Worker without formal qualifications, however, they may be useful. VET (Vocational Education and Training) and university are both common study pathways for Bank Workers.

    Thinking about study or training?

    Before starting a course, check it will provide you with the skills and qualifications you need.

    • Search and compare thousands of higher education courses, and their entry requirements from different institutions across Australia at Course Seeker website.
    • Compare undergraduate and postgraduate student experiences and outcomes on the QILT website.
    • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
    • You might be interested in Financial Services VET training pathways on the AAPathways website.

    Or check out related courses on Job Outlook.

    Useful links and resources


    The course listings on this page are provided by Good Education Group.

    Employers look for Bank Workers who provide good customer service, communicate well as part of a team and are motivated.

    Filter Skills & Knowledge

    Knowledge

    These are important topics, subjects or knowledge areas.

    1. Customer and Personal Service

      73% Skill level

      Understanding customer needs, providing good quality service, and measuring customer satisfaction.

    2. Mathematics

      52% Skill level

      Arithmetic, algebra, geometry, calculus, or statistics.

    3. Computers and Electronics

      52% Skill level

      Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    4. Clerical

      52% Skill level

      Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

    5. Sales and Marketing

      49% Skill level

      Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-3071.00 - Tellers.

    Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

    Filter Work Environment

    Demands

    The physical and social demands workers face most often are shown below.

    1. Contact With Others

      99% Important

      How much do you have contact with people (face-to-face, by telephone, or any other way)?

    2. Telephone

      99% Important

      How often do you talk on the telephone?

    3. Being Exact or Accurate

      97% Important

      How important is being very exact or highly accurate?

    4. Face-to-Face Discussions

      93% Important

      How often do you talk with people face-to-face?

    5. Repeating Same Tasks

      93% Important

      How important is it to repeat the same tasks or activities (e.g., key entry) over and over, without stopping?

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-3071.00 - Tellers.

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