Human Resources Clerks maintain and update personnel records such as information on transfers and promotions, employee leave taken and accumulated, salaries, superannuation and taxation, qualifications and training.

Also known as: Employment Office or Personnel Records Clerk.

Specialisations: Psychological Examiner (Army), Roster Clerk.

You can work as a Human Resources Clerk without formal qualifications, however, they may be useful. VET (Vocational Education and Training) and university are both common study pathways for Human Resource Clerks. A course in human resources might be helpful.

Tasks

  • updating information on leave taken and accumulated, employment history, salaries, superannuation and taxation, qualifications and training
  • raising records for newly appointed workers and checking records for completeness
  • processing applications for employment and promotions and advising applicants of results
  • receiving and answering inquiries about employment entitlements and conditions
  • sending out announcements of job openings and job examinations
  • issuing job application forms
  • compiling data from personnel records and preparing reports
  • storing and retrieving personnel records and files on request

All Human Resource Clerks

  • $1,230 Weekly Pay
  • Moderate Future Growth
  • Unavailable Unemployment
  • 12,000 workers Employment Size
  • Lower skill Skill level rating
  • 76% Full-Time Full-Time Share
  • 41 hours Average full-time
  • 40 years Average age
  • 76% female Gender Share

The number of people working as Human Resource Clerks (in their main job) grew very strongly over 5 years:
from 8,800 in 2014 to 12,000 in 2019.

Caution: The Australian jobs market is changing in response to the COVID-19 pandemic. These estimates do not take account of the impact of COVID-19. They may not reflect the current jobs market and should be used and interpreted with extreme caution.

  • Size: This is a medium sized occupation.
  • Location: Human Resource Clerks work in many regions of Australia.
  • Industries: They work in many industries such as Health Care and Social Assistance; Public Administration and Safety; and Transport, Postal and Warehousing.
  • Earnings: Full-time workers on an adult wage earn around $1,230 per week (below the average of $1,460). Earnings tend to be lower when starting out and higher as experience grows.
  • Full-time: Many work full-time (76%, higher than the average of 66%).
  • Hours: Full-time workers spend around 41 hours per week at work (compared to the average of 44 hours).
  • Age: The average age is 40 years (compared to the average of 40 years).
  • Gender: 76% of workers are female (compared to the average of 48%).

Employment Outlook

Number of Workers

Caution: The 2019 employment projections do not take account of any impact caused by the COVID-19 pandemic and are therefore no longer reflective of current labour market conditions. As such, they should be used, and interpreted, with extreme caution. Source: ABS Labour Force Survey, National Skills Commission trend data to May 2019 and projections to 2024.
YearNumber of Workers
200912100
201010700
201115000
201212100
201312600
20148800
201511300
201610900
201710200
201812900
201912000
202412400

Weekly Earnings

Weekly Earnings (Before Tax)

Source: Based on ABS Survey of Employee Earnings and Hours (cat. no. 6306.0), May 2018, Customised Report. Median weekly total cash earnings for full-time non-managerial employees paid at the adult rate. Earnings are before tax and include amounts salary sacrificed. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
EarningsHuman Resource ClerksAll Jobs Average
Full-Time Earnings12301460

Main Industries

Main Employing Industries (% Share)

Source: Based on ABS Census 2016, Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
Main Employing IndustriesIndustry (% share)
Health Care and Social Assistance22.2
Public Administration and Safety18.8
Transport, Postal and Warehousing8.8
Education and Training7.7
Other Industries42.5

States and Territories

  • NSW

  • VIC

  • QLD

  • SA

  • TAS

  • NT

  • ACT

Employment by State and Territory (% Share)

Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
StateHuman Resource ClerksAll Jobs Average
NSW33.231.6
VIC20.925.6
QLD20.620.0
SA7.37.0
WA11.910.8
TAS2.02.0
NT1.21.0
ACT3.11.9

Age Profile

Age Profile (% Share)

Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Age BracketHuman Resource ClerksAll Jobs AverageAll Jobs Average
15-191.0-5.05.0
20-248.6-9.39.3
25-3427.3-22.922.9
35-4423.8-22.022.0
45-5423.3-21.621.6
55-599.1-9.09.0
60-645.0-6.06.0
65 and Over1.9-4.24.2

Education Level

Highest Level of Education (% Share)

Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Type of QualificationHuman Resource ClerksAll Jobs AverageAll Jobs Average
Post Graduate/Graduate Diploma or Graduate Certificate6.6-10.110.1
Bachelor degree19.3-21.821.8
Advanced Diploma/Diploma17.8-11.611.6
Certificate III/IV20.8-21.121.1
Year 1221.2-18.118.1
Year 114.5-4.84.8
Year 10 and below9.6-12.512.5

You can work as a Human Resources Clerk without formal qualifications, however, they may be useful. VET (Vocational Education and Training) and university are both common study pathways for Human Resource Clerks. A course in human resources might be helpful.

Membership with the Recruitment, Consulting and Staffing Association Australia & New Zealand may be useful.

Thinking about study or training?

Before starting a course, check it will provide you with the skills and qualifications you need.

  • Search and compare thousands of higher education courses, and their entry requirements from different institutions across Australia at Course Seeker website.
  • Compare undergraduate and postgraduate student experiences and outcomes on the QILT website.
  • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
  • You might be interested in Financial Services VET training pathways on the AAPathways website.

Or check out related courses on Job Outlook.

Useful links and resources


The course listings on this page are provided by Good Education Group.

Employers look for Human Resource Clerks with good people skills, are motivated, organised and work well in a team.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Clerical

    72% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  2. Customer and personal service

    72% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  3. Personnel and human resources

    60% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  4. English language

    60% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  5. Computers and electronics

    57% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-4161.00 - Human Resources Assistants, Except Payroll and Timekeeping.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Telephone

    100% Important

    Talk on the telephone.

  2. Electronic mail

    99% Important

    Use electronic mail.

  3. Face-to-face discussions

    96% Important

    Talk with people face-to-face.

  4. Contact with people

    95% Important

    Have contact with people by telephone, face-to-face, or any other way.

  5. Indoors, heat controlled

    94% Important

    Work indoors with access to heating or cooling.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-4161.00 - Human Resources Assistants, Except Payroll and Timekeeping.

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