ALERT The future growth information does not take account of the impact of COVID-19. If you are affected by COVID-19 there is a range of support available.

Overview

All Bank Workers

  • $1,193 Weekly Pay
  • Decline Future Growth
  • 51,400 workers Employment Size
  • Medium skill Skill level rating
  • 67% Full-Time Full-Time Share
  • 42 hours Average full-time
  • 38 years Average age
  • 70% female Gender Share

Bank Workers receive deposits and pay out money in financial and commercial institutions, keep records of transactions, issue receipts and cash cheques.

You can work as a Bank Worker without formal qualifications, however, they may be useful. Some workers have Vocational Education and Training (VET) or university qualifications in areas such as banking and finance, business and management, accounting or management and commerce.

Tasks
  • greeting customers, identifying their needs and answering customer inquiries
  • ensuring customers' forms are filled in correctly and checking customers' identification
  • accepting cash and cheques deposited by customers, verifying records and receipts, and crediting customers' accounts
  • paying money to customers according to advice slips, cheques and negotiable documents, and debiting customers' accounts
  • providing change, cashing cheques and recording transactions
  • opening and closing accounts for customers
  • balancing cash and advising supervisors of cash position and discrepancies
  • explaining and promoting bank services to customers and referring them to appropriate financial services

Prospects

Pathways

You can work as a Bank Worker without formal qualifications, however, they may be useful. Some workers have Vocational Education and Training (VET) or university qualifications in areas such as banking and finance, business and management, accounting or management and commerce.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • Course Seeker to search and compare higher education courses.
  • ComparED to compare undergraduate and postgraduate student experiences and outcomes.
  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Financial Services VET training pathways.

Skills & Knowledge

Employers look for Bank Workers who provide good customer service, communicate well as part of a team and are motivated.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Customer and personal service

    73% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  2. Mathematics

    52% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  3. Computers and electronics

    52% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  4. Clerical

    52% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  5. Sales and marketing

    49% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  6. English language

    48% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  7. Public safety and security

    44% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  8. Education and training

    39% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  9. Economics and accounting

    38% Skill level

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  10. Law and government

    36% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  11. Communications and media

    28% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  12. Administration and management

    25% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  13. Psychology

    25% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  14. Production and processing

    25% Skill level

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

  15. Personnel and human resources

    24% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  16. Sociology and anthropology

    20% Skill level

    Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

  17. Foreign language

    16% Skill level

    Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

  18. Therapy and counselling

    13% Skill level

    Diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and career counselling and guidance.

  19. Telecommunications

    11% Skill level

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

  20. Transportation

    9% Skill level

    Moving people or goods by air, rail, sea, or road.

Skills

Skills can be improved through training or experience.

  1. Active listening

    50% Skill level

    Listening to others, not interrupting, and asking good questions.

  2. Critical thinking

    48% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  3. Serving others

    48% Skill level

    Looking for ways to help people.

  4. Reading comprehension

    46% Skill level

    Reading work related information.

  5. Speaking

    45% Skill level

    Talking to others.

  6. Writing

    45% Skill level

    Writing things for co-workers or customers.

  7. Mathematics

    41% Skill level

    Using maths to solve problems.

  8. Instructing

    41% Skill level

    Teaching people how to do something.

  9. Judgment and decision making

    41% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  10. Complex problem solving

    39% Skill level

    Noticing a problem and figuring out the best way to solve it.

  11. Monitoring

    39% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  12. Active learning

    39% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  13. Social perceptiveness

    37% Skill level

    Understanding why people react the way they do.

  14. Coordination with others

    36% Skill level

    Being adaptable and coordinating work with other people.

  15. Time management

    36% Skill level

    Managing your own and other peoples' time to get work done.

  16. Learning strategies

    36% Skill level

    Figuring out the best way to teach or learn something new.

  17. Negotiation

    30% Skill level

    Bringing people together and trying to sort out their differences.

  18. Management of personnel resources

    29% Skill level

    Motivating, developing, and directing people as they work, and choosing the best people for the job.

  19. Persuasion

    29% Skill level

    Talking people into changing their minds or their behaviour.

  20. Systems analysis

    27% Skill level

    Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.

Abilities

Workers use these physical and mental abilities.

  1. Oral comprehension

    54% Skill level

    Listen to and understand what people say.

  2. Oral expression

    52% Skill level

    Communicate by speaking.

  3. Speech clarity

    50% Skill level

    Speak clearly so others can understand you.

  4. Speech recognition

    50% Skill level

    Identify and understand the speech of another person.

  5. Near vision

    50% Skill level

    See details that are up-close (within a few feet).

  6. Problem spotting

    48% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  7. Working with numbers

    48% Skill level

    Add, subtract, multiply, or divide.

  8. Deductive reasoning

    48% Skill level

    Use general rules to find answers or solve problems logically.

  9. Inductive reasoning

    46% Skill level

    Use lots of detailed information to come up with answers or make general rules.

  10. Written comprehension

    46% Skill level

    Read and understand written information.

  11. Sorting or ordering

    45% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  12. Categorising

    43% Skill level

    Come up with different ways of grouping things.

  13. Mathematics

    41% Skill level

    Choose the right maths method or formula to solve a problem.

  14. Written expression

    39% Skill level

    Write in a way that people can understand.

  15. Selective attention

    37% Skill level

    Pay attention to something without being distracted.

  16. Perceptual speed

    37% Skill level

    Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.

  17. Flexibility of closure

    36% Skill level

    See a pattern (a figure, object, word, or sound) hidden in other distracting material.

  18. Multitasking

    36% Skill level

    Do two or more things at the same time.

  19. Finger dexterity

    34% Skill level

    Put together small parts with your fingers.

  20. Arm-hand steadiness

    32% Skill level

    Keep your hand or arm steady.

Activities

These are kinds of activities workers regularly do in this job.

  1. Working with the public

    55% Skill level

    Greeting or serving customers, clients or guests, and public speaking or performing.

  2. Building good relationships

    54% Skill level

    Building good working relationships and keeping them over time.

  3. Making decisions and solving problems

    51% Skill level

    Using information to work out the best solution and solve problems.

  4. Checking compliance with standards

    50% Skill level

    Deciding whether events or processes comply with laws, regulations, or standards.

  5. Keeping your knowledge up-to-date

    50% Skill level

    Keeping up-to-date with technology and new ideas.

  6. Negotiating and resolving conflicts

    48% Skill level

    Handling complaints and disagreements, and negotiating with people.

  7. Working with computers

    48% Skill level

    Using computers to program, write software, set up functions, enter data, or process information.

  8. Looking for changes over time

    47% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  9. Collecting and organising information

    44% Skill level

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  10. Communicating within a team

    43% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  11. Communicating with the public

    43% Skill level

    Giving information to the public, business or government by telephone, in writing, or in person.

  12. Monitoring people, processes and things

    42% Skill level

    Checking objects, actions, or events, and keeping an eye out for problems.

  13. Researching and investigating

    42% Skill level

    Looking for, getting and understanding different kinds of information.

  14. Influencing people

    41% Skill level

    Convincing people to buy something or to change their minds or actions.

  15. Documenting or recording information

    39% Skill level

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  16. Explaining things to people

    38% Skill level

    Helping people to understand and use information.

  17. Making sense of information and ideas

    38% Skill level

    Looking at, working with, and understanding data or information.

  18. Training and teaching others

    37% Skill level

    Understanding the needs of others, developing training programs, and teaching or instructing.

  19. Assessing and evaluating things

    35% Skill level

    Working out the value, importance, or quality of things, services or people.

  20. Providing office support

    32% Skill level

    Doing day-to-day office work such as filing and processing paperwork.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-3071.00 - Tellers.

Work Environment

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Contact with people

    99% Important

    Have contact with people by telephone, face-to-face, or any other way.

  2. Telephone

    99% Important

    Talk on the telephone.

  3. Being exact or accurate

    97% Important

    Be very exact or highly accurate.

  4. Face-to-face discussions

    93% Important

    Talk with people face-to-face.

  5. Repeating same tasks

    93% Important

    Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.

  6. Contact with the public

    87% Important

    Work with customers or the public.

  7. Teamwork

    84% Important

    Work with people in a group or team.

  8. Frequent decision making

    82% Important

    Frequently make decisions that impact other people.

  9. Indoors, heat controlled

    81% Important

    Work indoors with access to heating or cooling.

  10. Physically close to people

    81% Important

    Work physically close to other people.

  11. Impact of decisions

    80% Important

    Make decisions that have a large impact on other people.

  12. Angry or unpleasant people

    78% Important

    Deal with unpleasant, angry, or rude people.

  13. Unstructured work

    76% Important

    Have freedom to decide on tasks, priorities, and goals.

  14. Lead or coordinate a team

    75% Important

    Lead others to do work activities.

  15. Making repetitive motions

    75% Important

    Spend time making repetitive motions.

  16. Freedom to make decisions

    74% Important

    Have freedom to make decision on your own.

  17. Consequence of error

    73% Important

    Work where mistakes have serious consequences.

  18. Using your hands to handle, control, or feel

    71% Important

    Spend time using your hands to handle, control, or feel objects, tools or controls.

  19. Spend time standing

    69% Important

    Spend time standing at work.

  20. Electronic mail

    68% Important

    Use electronic mail.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Relationships

    86% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  2. Support

    71% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  3. Independence

    52% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  4. Working conditions

    48% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  5. Achievement

    43% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  6. Recognition

    33% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Administrative

    95% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  2. Enterprising

    67% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  3. Practical

    38% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  4. Helping

    29% Important

    Working with people. Helping or providing service to others.

  5. Analytical

    19% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  6. Creative

    14% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-3071.00 - Tellers.

All Bank Workers

  • $1,193 Weekly Pay
  • Decline Future Growth
  • 51,400 workers Employment Size
  • Medium skill Skill level rating
  • 67% Full-Time Full-Time Share
  • 42 hours Average full-time
  • 38 years Average age
  • 70% female Gender Share

Bank Workers receive deposits and pay out money in financial and commercial institutions, keep records of transactions, issue receipts and cash cheques.

You can work as a Bank Worker without formal qualifications, however, they may be useful. Some workers have Vocational Education and Training (VET) or university qualifications in areas such as banking and finance, business and management, accounting or management and commerce.

Tasks
  • greeting customers, identifying their needs and answering customer inquiries
  • ensuring customers' forms are filled in correctly and checking customers' identification
  • accepting cash and cheques deposited by customers, verifying records and receipts, and crediting customers' accounts
  • paying money to customers according to advice slips, cheques and negotiable documents, and debiting customers' accounts
  • providing change, cashing cheques and recording transactions
  • opening and closing accounts for customers
  • balancing cash and advising supervisors of cash position and discrepancies
  • explaining and promoting bank services to customers and referring them to appropriate financial services

You can work as a Bank Worker without formal qualifications, however, they may be useful. Some workers have Vocational Education and Training (VET) or university qualifications in areas such as banking and finance, business and management, accounting or management and commerce.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • Course Seeker to search and compare higher education courses.
  • ComparED to compare undergraduate and postgraduate student experiences and outcomes.
  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Financial Services VET training pathways.

Employers look for Bank Workers who provide good customer service, communicate well as part of a team and are motivated.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Customer and personal service

    73% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  2. Mathematics

    52% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  3. Computers and electronics

    52% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  4. Clerical

    52% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  5. Sales and marketing

    49% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  6. English language

    48% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  7. Public safety and security

    44% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  8. Education and training

    39% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  9. Economics and accounting

    38% Skill level

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  10. Law and government

    36% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  11. Communications and media

    28% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  12. Administration and management

    25% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  13. Psychology

    25% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  14. Production and processing

    25% Skill level

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

  15. Personnel and human resources

    24% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  16. Sociology and anthropology

    20% Skill level

    Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

  17. Foreign language

    16% Skill level

    Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

  18. Therapy and counselling

    13% Skill level

    Diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and career counselling and guidance.

  19. Telecommunications

    11% Skill level

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

  20. Transportation

    9% Skill level

    Moving people or goods by air, rail, sea, or road.

Skills

Skills can be improved through training or experience.

  1. Active listening

    50% Skill level

    Listening to others, not interrupting, and asking good questions.

  2. Critical thinking

    48% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  3. Serving others

    48% Skill level

    Looking for ways to help people.

  4. Reading comprehension

    46% Skill level

    Reading work related information.

  5. Speaking

    45% Skill level

    Talking to others.

  6. Writing

    45% Skill level

    Writing things for co-workers or customers.

  7. Mathematics

    41% Skill level

    Using maths to solve problems.

  8. Instructing

    41% Skill level

    Teaching people how to do something.

  9. Judgment and decision making

    41% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  10. Complex problem solving

    39% Skill level

    Noticing a problem and figuring out the best way to solve it.

  11. Monitoring

    39% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  12. Active learning

    39% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  13. Social perceptiveness

    37% Skill level

    Understanding why people react the way they do.

  14. Coordination with others

    36% Skill level

    Being adaptable and coordinating work with other people.

  15. Time management

    36% Skill level

    Managing your own and other peoples' time to get work done.

  16. Learning strategies

    36% Skill level

    Figuring out the best way to teach or learn something new.

  17. Negotiation

    30% Skill level

    Bringing people together and trying to sort out their differences.

  18. Management of personnel resources

    29% Skill level

    Motivating, developing, and directing people as they work, and choosing the best people for the job.

  19. Persuasion

    29% Skill level

    Talking people into changing their minds or their behaviour.

  20. Systems analysis

    27% Skill level

    Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.

Abilities

Workers use these physical and mental abilities.

  1. Oral comprehension

    54% Skill level

    Listen to and understand what people say.

  2. Oral expression

    52% Skill level

    Communicate by speaking.

  3. Speech clarity

    50% Skill level

    Speak clearly so others can understand you.

  4. Speech recognition

    50% Skill level

    Identify and understand the speech of another person.

  5. Near vision

    50% Skill level

    See details that are up-close (within a few feet).

  6. Problem spotting

    48% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  7. Working with numbers

    48% Skill level

    Add, subtract, multiply, or divide.

  8. Deductive reasoning

    48% Skill level

    Use general rules to find answers or solve problems logically.

  9. Inductive reasoning

    46% Skill level

    Use lots of detailed information to come up with answers or make general rules.

  10. Written comprehension

    46% Skill level

    Read and understand written information.

  11. Sorting or ordering

    45% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  12. Categorising

    43% Skill level

    Come up with different ways of grouping things.

  13. Mathematics

    41% Skill level

    Choose the right maths method or formula to solve a problem.

  14. Written expression

    39% Skill level

    Write in a way that people can understand.

  15. Selective attention

    37% Skill level

    Pay attention to something without being distracted.

  16. Perceptual speed

    37% Skill level

    Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.

  17. Flexibility of closure

    36% Skill level

    See a pattern (a figure, object, word, or sound) hidden in other distracting material.

  18. Multitasking

    36% Skill level

    Do two or more things at the same time.

  19. Finger dexterity

    34% Skill level

    Put together small parts with your fingers.

  20. Arm-hand steadiness

    32% Skill level

    Keep your hand or arm steady.

Activities

These are kinds of activities workers regularly do in this job.

  1. Working with the public

    55% Skill level

    Greeting or serving customers, clients or guests, and public speaking or performing.

  2. Building good relationships

    54% Skill level

    Building good working relationships and keeping them over time.

  3. Making decisions and solving problems

    51% Skill level

    Using information to work out the best solution and solve problems.

  4. Checking compliance with standards

    50% Skill level

    Deciding whether events or processes comply with laws, regulations, or standards.

  5. Keeping your knowledge up-to-date

    50% Skill level

    Keeping up-to-date with technology and new ideas.

  6. Negotiating and resolving conflicts

    48% Skill level

    Handling complaints and disagreements, and negotiating with people.

  7. Working with computers

    48% Skill level

    Using computers to program, write software, set up functions, enter data, or process information.

  8. Looking for changes over time

    47% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  9. Collecting and organising information

    44% Skill level

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  10. Communicating within a team

    43% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  11. Communicating with the public

    43% Skill level

    Giving information to the public, business or government by telephone, in writing, or in person.

  12. Monitoring people, processes and things

    42% Skill level

    Checking objects, actions, or events, and keeping an eye out for problems.

  13. Researching and investigating

    42% Skill level

    Looking for, getting and understanding different kinds of information.

  14. Influencing people

    41% Skill level

    Convincing people to buy something or to change their minds or actions.

  15. Documenting or recording information

    39% Skill level

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  16. Explaining things to people

    38% Skill level

    Helping people to understand and use information.

  17. Making sense of information and ideas

    38% Skill level

    Looking at, working with, and understanding data or information.

  18. Training and teaching others

    37% Skill level

    Understanding the needs of others, developing training programs, and teaching or instructing.

  19. Assessing and evaluating things

    35% Skill level

    Working out the value, importance, or quality of things, services or people.

  20. Providing office support

    32% Skill level

    Doing day-to-day office work such as filing and processing paperwork.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-3071.00 - Tellers.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Contact with people

    99% Important

    Have contact with people by telephone, face-to-face, or any other way.

  2. Telephone

    99% Important

    Talk on the telephone.

  3. Being exact or accurate

    97% Important

    Be very exact or highly accurate.

  4. Face-to-face discussions

    93% Important

    Talk with people face-to-face.

  5. Repeating same tasks

    93% Important

    Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.

  6. Contact with the public

    87% Important

    Work with customers or the public.

  7. Teamwork

    84% Important

    Work with people in a group or team.

  8. Frequent decision making

    82% Important

    Frequently make decisions that impact other people.

  9. Indoors, heat controlled

    81% Important

    Work indoors with access to heating or cooling.

  10. Physically close to people

    81% Important

    Work physically close to other people.

  11. Impact of decisions

    80% Important

    Make decisions that have a large impact on other people.

  12. Angry or unpleasant people

    78% Important

    Deal with unpleasant, angry, or rude people.

  13. Unstructured work

    76% Important

    Have freedom to decide on tasks, priorities, and goals.

  14. Lead or coordinate a team

    75% Important

    Lead others to do work activities.

  15. Making repetitive motions

    75% Important

    Spend time making repetitive motions.

  16. Freedom to make decisions

    74% Important

    Have freedom to make decision on your own.

  17. Consequence of error

    73% Important

    Work where mistakes have serious consequences.

  18. Using your hands to handle, control, or feel

    71% Important

    Spend time using your hands to handle, control, or feel objects, tools or controls.

  19. Spend time standing

    69% Important

    Spend time standing at work.

  20. Electronic mail

    68% Important

    Use electronic mail.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Relationships

    86% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  2. Support

    71% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  3. Independence

    52% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  4. Working conditions

    48% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  5. Achievement

    43% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  6. Recognition

    33% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Administrative

    95% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  2. Enterprising

    67% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  3. Practical

    38% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  4. Helping

    29% Important

    Working with people. Helping or providing service to others.

  5. Analytical

    19% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  6. Creative

    14% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-3071.00 - Tellers.
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