ALERT The future growth information does not take account of the impact of COVID-19. If you are affected by COVID-19 there is a range of support available.

Bar Attendants and Baristas

ANZSCO ID 4311

Overview

All Bar Attendants and Baristas

  • $1,154 Weekly Pay
  • Strong Future Growth
  • 107,900 workers Employment Size
  • Lower skill Skill level rating
  • 29% Full-Time Full-Time Share
  • 42 hours Average full-time
  • 24 years Average age
  • 59% female Gender Share

Bar Attendants and Baristas prepare, mix and serve alcoholic and non-alcoholic drinks to patrons in bars in licensed establishments, and prepare and serve espresso coffee and other hot beverages to patrons in cafes, coffee shops and dining establishments.

You can work as a Bar Attendant or Barista without formal qualifications. Some on the job training may be provided. A certificate III in hospitality might be helpful.

Tasks
  • preparing, serving and selling cocktails, mixed drinks, bottled, canned and other alcoholic and non-alcoholic beverages, and a variety of coffee beverages such as lattes, cappuccinos and other espresso-based beverages
  • cleaning and maintaining bar service areas, coffee-making areas and espresso machines
  • collecting payment for sales and operating cash registers
  • promoting services and products
  • washing glassware and arranging bottles and glasses
  • tapping kegs and attaching supply lines
  • replenishing drink dispensers, shelves and refrigerators
  • selling light snacks
  • selecting and grinding coffee

Prospects

Pathways

You can work as a Bar Attendant or Barista without formal qualifications. Some on the job training may be provided. A certificate III in hospitality might be helpful.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Tourism, Travel and Hospitality VET training pathways.

Skills & Knowledge

Employers look for Bar Attendants and Baristas with good interpersonal skill, are well presented and provide good customer service.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Customer and personal service

    74% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  2. Psychology

    51% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  3. Sales and marketing

    44% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  4. English language

    39% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  5. Education and training

    38% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  6. Administration and management

    35% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  7. Production and processing

    35% Skill level

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

  8. Sociology and anthropology

    35% Skill level

    Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

  9. Public safety and security

    34% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  10. Mathematics

    34% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  11. Food production

    31% Skill level

    Planting, growing, and harvesting food (both plant and animal), including storage and handling.

  12. Law and government

    31% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  13. Personnel and human resources

    25% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  14. Computers and electronics

    21% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  15. Clerical

    21% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  16. Mechanical

    20% Skill level

    Machines and tools, including their designs, uses, repair, and maintenance.

  17. Economics and accounting

    17% Skill level

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  18. Communications and media

    15% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  19. Therapy and counselling

    15% Skill level

    Diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and career counselling and guidance.

  20. Foreign language

    13% Skill level

    Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

Skills

Skills can be improved through training or experience.

  1. Active listening

    46% Skill level

    Listening to others, not interrupting, and asking good questions.

  2. Serving others

    45% Skill level

    Looking for ways to help people.

  3. Speaking

    45% Skill level

    Talking to others.

  4. Social perceptiveness

    43% Skill level

    Understanding why people react the way they do.

  5. Coordination with others

    43% Skill level

    Being adaptable and coordinating work with other people.

  6. Monitoring

    43% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  7. Reading comprehension

    41% Skill level

    Reading work related information.

  8. Negotiation

    39% Skill level

    Bringing people together and trying to sort out their differences.

  9. Persuasion

    39% Skill level

    Talking people into changing their minds or their behaviour.

  10. Writing

    39% Skill level

    Writing things for co-workers or customers.

  11. Active learning

    37% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  12. Critical thinking

    37% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  13. Instructing

    37% Skill level

    Teaching people how to do something.

  14. Learning strategies

    37% Skill level

    Figuring out the best way to teach or learn something new.

  15. Complex problem solving

    36% Skill level

    Noticing a problem and figuring out the best way to solve it.

  16. Judgment and decision making

    36% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  17. Management of personnel resources

    34% Skill level

    Motivating, developing, and directing people as they work, and choosing the best people for the job.

  18. Time management

    32% Skill level

    Managing your own and other peoples' time to get work done.

  19. Systems evaluation

    30% Skill level

    Measuring how well a system is working and how to improve it.

  20. Mathematics

    29% Skill level

    Using maths to solve problems.

Abilities

Workers use these physical and mental abilities.

  1. Oral comprehension

    52% Skill level

    Listen to and understand what people say.

  2. Oral expression

    52% Skill level

    Communicate by speaking.

  3. Near vision

    50% Skill level

    See details that are up-close (within a few feet).

  4. Speech recognition

    50% Skill level

    Identify and understand the speech of another person.

  5. Speech clarity

    46% Skill level

    Speak clearly so others can understand you.

  6. Deductive reasoning

    46% Skill level

    Use general rules to find answers or solve problems logically.

  7. Problem spotting

    46% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  8. Inductive reasoning

    45% Skill level

    Use lots of detailed information to come up with answers or make general rules.

  9. Selective attention

    45% Skill level

    Pay attention to something without being distracted.

  10. Sorting or ordering

    43% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  11. Trunk strength

    41% Skill level

    Use your abdominal and lower back muscles a number of times without 'giving out' or fatiguing.

  12. Categorising

    41% Skill level

    Come up with different ways of grouping things.

  13. Finger dexterity

    41% Skill level

    Put together small parts with your fingers.

  14. Flexibility of closure

    41% Skill level

    See a pattern (a figure, object, word, or sound) hidden in other distracting material.

  15. Multitasking

    41% Skill level

    Do two or more things at the same time.

  16. Written comprehension

    41% Skill level

    Read and understand written information.

  17. Arm-hand steadiness

    39% Skill level

    Keep your hand or arm steady.

  18. Manual dexterity

    39% Skill level

    Quickly move your hand to grasp, manipulate, or assemble objects.

  19. Whole body coordination

    39% Skill level

    Move your arms, legs, and body together.

  20. Memorization

    36% Skill level

    Remember things like words, numbers, pictures, and procedures.

Activities

These are kinds of activities workers regularly do in this job.

  1. Handling and moving objects

    78% Skill level

    Using hands and arms in handling, installing, positioning, moving and manipulating objects.

  2. Working with the public

    77% Skill level

    Greeting or serving customers, clients or guests, and public speaking or performing.

  3. Building good relationships

    72% Skill level

    Building good working relationships and keeping them over time.

  4. Doing physically active work

    64% Skill level

    Use your arms, legs and whole body, such as climbing, lifting, balancing, walking, stooping, and handling objects.

  5. Looking for changes over time

    62% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  6. Planning and prioritising work

    59% Skill level

    Deciding on goals and putting together a detailed plan to get the work done.

  7. Communicating within a team

    58% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  8. Checking compliance with standards

    56% Skill level

    Deciding whether events or processes comply with laws, regulations, or standards.

  9. Monitoring people, processes and things

    53% Skill level

    Checking objects, actions, or events, and keeping an eye out for problems.

  10. Communicating with the public

    52% Skill level

    Giving information to the public, business or government by telephone, in writing, or in person.

  11. Making decisions and solving problems

    51% Skill level

    Using information to work out the best solution and solve problems.

  12. Researching and investigating

    50% Skill level

    Looking for, getting and understanding different kinds of information.

  13. Assessing and evaluating things

    49% Skill level

    Working out the value, importance, or quality of things, services or people.

  14. Coordinating the work of a team

    48% Skill level

    Getting members of a group to work together to finish a task.

  15. Negotiating and resolving conflicts

    47% Skill level

    Handling complaints and disagreements, and negotiating with people.

  16. Leading and encouraging a team

    45% Skill level

    Encouraging and building trust, respect, and cooperation among team members.

  17. Estimating amounts, costs and resources

    43% Skill level

    Working out sizes, distances, amounts, time, costs, resources, or materials needed for a task.

  18. Training and teaching others

    43% Skill level

    Understanding the needs of others, developing training programs, and teaching or instructing.

  19. Checking for errors or defects

    39% Skill level

    Inspecting equipment, structures, or materials for errors, problems or defects.

  20. Documenting or recording information

    37% Skill level

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 35-3011.00 - Bartenders.

Work Environment

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Contact with people

    99% Important

    Have contact with people by telephone, face-to-face, or any other way.

  2. Spend time standing

    95% Important

    Spend time standing at work.

  3. Contact with the public

    91% Important

    Work with customers or the public.

  4. Face-to-face discussions

    90% Important

    Talk with people face-to-face.

  5. Teamwork

    88% Important

    Work with people in a group or team.

  6. Unstructured work

    86% Important

    Have freedom to decide on tasks, priorities, and goals.

  7. Using your hands to handle, control, or feel

    82% Important

    Spend time using your hands to handle, control, or feel objects, tools or controls.

  8. Frequent decision making

    82% Important

    Frequently make decisions that impact other people.

  9. Freedom to make decisions

    81% Important

    Have freedom to make decision on your own.

  10. Physically close to people

    81% Important

    Work physically close to other people.

  11. Making repetitive motions

    80% Important

    Spend time making repetitive motions.

  12. Being exact or accurate

    79% Important

    Be very exact or highly accurate.

  13. Indoors, heat controlled

    78% Important

    Work indoors with access to heating or cooling.

  14. Repeating same tasks

    78% Important

    Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.

  15. Impact of decisions

    77% Important

    Make decisions that have a large impact on other people.

  16. Walking and running

    75% Important

    Spend time walking and running.

  17. Angry or unpleasant people

    73% Important

    Deal with unpleasant, angry, or rude people.

  18. Telephone

    71% Important

    Talk on the telephone.

  19. Health and safety of others

    69% Important

    Take responsibility for the health and safety of others.

  20. Lead or coordinate a team

    67% Important

    Lead others to do work activities.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Relationships

    76% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  2. Independence

    57% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  3. Support

    48% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  4. Recognition

    38% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

  5. Achievement

    33% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  6. Working conditions

    33% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Administrative

    81% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  2. Enterprising

    81% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  3. Practical

    62% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  4. Helping

    52% Important

    Working with people. Helping or providing service to others.

  5. Creative

    29% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

  6. Analytical

    19% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 35-3011.00 - Bartenders.

All Bar Attendants and Baristas

  • $1,154 Weekly Pay
  • Strong Future Growth
  • 107,900 workers Employment Size
  • Lower skill Skill level rating
  • 29% Full-Time Full-Time Share
  • 42 hours Average full-time
  • 24 years Average age
  • 59% female Gender Share

Bar Attendants and Baristas prepare, mix and serve alcoholic and non-alcoholic drinks to patrons in bars in licensed establishments, and prepare and serve espresso coffee and other hot beverages to patrons in cafes, coffee shops and dining establishments.

You can work as a Bar Attendant or Barista without formal qualifications. Some on the job training may be provided. A certificate III in hospitality might be helpful.

Tasks
  • preparing, serving and selling cocktails, mixed drinks, bottled, canned and other alcoholic and non-alcoholic beverages, and a variety of coffee beverages such as lattes, cappuccinos and other espresso-based beverages
  • cleaning and maintaining bar service areas, coffee-making areas and espresso machines
  • collecting payment for sales and operating cash registers
  • promoting services and products
  • washing glassware and arranging bottles and glasses
  • tapping kegs and attaching supply lines
  • replenishing drink dispensers, shelves and refrigerators
  • selling light snacks
  • selecting and grinding coffee

You can work as a Bar Attendant or Barista without formal qualifications. Some on the job training may be provided. A certificate III in hospitality might be helpful.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Tourism, Travel and Hospitality VET training pathways.

Employers look for Bar Attendants and Baristas with good interpersonal skill, are well presented and provide good customer service.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Customer and personal service

    74% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  2. Psychology

    51% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  3. Sales and marketing

    44% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  4. English language

    39% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  5. Education and training

    38% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  6. Administration and management

    35% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  7. Production and processing

    35% Skill level

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

  8. Sociology and anthropology

    35% Skill level

    Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

  9. Public safety and security

    34% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  10. Mathematics

    34% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  11. Food production

    31% Skill level

    Planting, growing, and harvesting food (both plant and animal), including storage and handling.

  12. Law and government

    31% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  13. Personnel and human resources

    25% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  14. Computers and electronics

    21% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  15. Clerical

    21% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  16. Mechanical

    20% Skill level

    Machines and tools, including their designs, uses, repair, and maintenance.

  17. Economics and accounting

    17% Skill level

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  18. Communications and media

    15% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  19. Therapy and counselling

    15% Skill level

    Diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and career counselling and guidance.

  20. Foreign language

    13% Skill level

    Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

Skills

Skills can be improved through training or experience.

  1. Active listening

    46% Skill level

    Listening to others, not interrupting, and asking good questions.

  2. Serving others

    45% Skill level

    Looking for ways to help people.

  3. Speaking

    45% Skill level

    Talking to others.

  4. Social perceptiveness

    43% Skill level

    Understanding why people react the way they do.

  5. Coordination with others

    43% Skill level

    Being adaptable and coordinating work with other people.

  6. Monitoring

    43% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  7. Reading comprehension

    41% Skill level

    Reading work related information.

  8. Negotiation

    39% Skill level

    Bringing people together and trying to sort out their differences.

  9. Persuasion

    39% Skill level

    Talking people into changing their minds or their behaviour.

  10. Writing

    39% Skill level

    Writing things for co-workers or customers.

  11. Active learning

    37% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  12. Critical thinking

    37% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  13. Instructing

    37% Skill level

    Teaching people how to do something.

  14. Learning strategies

    37% Skill level

    Figuring out the best way to teach or learn something new.

  15. Complex problem solving

    36% Skill level

    Noticing a problem and figuring out the best way to solve it.

  16. Judgment and decision making

    36% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  17. Management of personnel resources

    34% Skill level

    Motivating, developing, and directing people as they work, and choosing the best people for the job.

  18. Time management

    32% Skill level

    Managing your own and other peoples' time to get work done.

  19. Systems evaluation

    30% Skill level

    Measuring how well a system is working and how to improve it.

  20. Mathematics

    29% Skill level

    Using maths to solve problems.

Abilities

Workers use these physical and mental abilities.

  1. Oral comprehension

    52% Skill level

    Listen to and understand what people say.

  2. Oral expression

    52% Skill level

    Communicate by speaking.

  3. Near vision

    50% Skill level

    See details that are up-close (within a few feet).

  4. Speech recognition

    50% Skill level

    Identify and understand the speech of another person.

  5. Speech clarity

    46% Skill level

    Speak clearly so others can understand you.

  6. Deductive reasoning

    46% Skill level

    Use general rules to find answers or solve problems logically.

  7. Problem spotting

    46% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  8. Inductive reasoning

    45% Skill level

    Use lots of detailed information to come up with answers or make general rules.

  9. Selective attention

    45% Skill level

    Pay attention to something without being distracted.

  10. Sorting or ordering

    43% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  11. Trunk strength

    41% Skill level

    Use your abdominal and lower back muscles a number of times without 'giving out' or fatiguing.

  12. Categorising

    41% Skill level

    Come up with different ways of grouping things.

  13. Finger dexterity

    41% Skill level

    Put together small parts with your fingers.

  14. Flexibility of closure

    41% Skill level

    See a pattern (a figure, object, word, or sound) hidden in other distracting material.

  15. Multitasking

    41% Skill level

    Do two or more things at the same time.

  16. Written comprehension

    41% Skill level

    Read and understand written information.

  17. Arm-hand steadiness

    39% Skill level

    Keep your hand or arm steady.

  18. Manual dexterity

    39% Skill level

    Quickly move your hand to grasp, manipulate, or assemble objects.

  19. Whole body coordination

    39% Skill level

    Move your arms, legs, and body together.

  20. Memorization

    36% Skill level

    Remember things like words, numbers, pictures, and procedures.

Activities

These are kinds of activities workers regularly do in this job.

  1. Handling and moving objects

    78% Skill level

    Using hands and arms in handling, installing, positioning, moving and manipulating objects.

  2. Working with the public

    77% Skill level

    Greeting or serving customers, clients or guests, and public speaking or performing.

  3. Building good relationships

    72% Skill level

    Building good working relationships and keeping them over time.

  4. Doing physically active work

    64% Skill level

    Use your arms, legs and whole body, such as climbing, lifting, balancing, walking, stooping, and handling objects.

  5. Looking for changes over time

    62% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  6. Planning and prioritising work

    59% Skill level

    Deciding on goals and putting together a detailed plan to get the work done.

  7. Communicating within a team

    58% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  8. Checking compliance with standards

    56% Skill level

    Deciding whether events or processes comply with laws, regulations, or standards.

  9. Monitoring people, processes and things

    53% Skill level

    Checking objects, actions, or events, and keeping an eye out for problems.

  10. Communicating with the public

    52% Skill level

    Giving information to the public, business or government by telephone, in writing, or in person.

  11. Making decisions and solving problems

    51% Skill level

    Using information to work out the best solution and solve problems.

  12. Researching and investigating

    50% Skill level

    Looking for, getting and understanding different kinds of information.

  13. Assessing and evaluating things

    49% Skill level

    Working out the value, importance, or quality of things, services or people.

  14. Coordinating the work of a team

    48% Skill level

    Getting members of a group to work together to finish a task.

  15. Negotiating and resolving conflicts

    47% Skill level

    Handling complaints and disagreements, and negotiating with people.

  16. Leading and encouraging a team

    45% Skill level

    Encouraging and building trust, respect, and cooperation among team members.

  17. Estimating amounts, costs and resources

    43% Skill level

    Working out sizes, distances, amounts, time, costs, resources, or materials needed for a task.

  18. Training and teaching others

    43% Skill level

    Understanding the needs of others, developing training programs, and teaching or instructing.

  19. Checking for errors or defects

    39% Skill level

    Inspecting equipment, structures, or materials for errors, problems or defects.

  20. Documenting or recording information

    37% Skill level

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 35-3011.00 - Bartenders.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Contact with people

    99% Important

    Have contact with people by telephone, face-to-face, or any other way.

  2. Spend time standing

    95% Important

    Spend time standing at work.

  3. Contact with the public

    91% Important

    Work with customers or the public.

  4. Face-to-face discussions

    90% Important

    Talk with people face-to-face.

  5. Teamwork

    88% Important

    Work with people in a group or team.

  6. Unstructured work

    86% Important

    Have freedom to decide on tasks, priorities, and goals.

  7. Using your hands to handle, control, or feel

    82% Important

    Spend time using your hands to handle, control, or feel objects, tools or controls.

  8. Frequent decision making

    82% Important

    Frequently make decisions that impact other people.

  9. Freedom to make decisions

    81% Important

    Have freedom to make decision on your own.

  10. Physically close to people

    81% Important

    Work physically close to other people.

  11. Making repetitive motions

    80% Important

    Spend time making repetitive motions.

  12. Being exact or accurate

    79% Important

    Be very exact or highly accurate.

  13. Indoors, heat controlled

    78% Important

    Work indoors with access to heating or cooling.

  14. Repeating same tasks

    78% Important

    Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.

  15. Impact of decisions

    77% Important

    Make decisions that have a large impact on other people.

  16. Walking and running

    75% Important

    Spend time walking and running.

  17. Angry or unpleasant people

    73% Important

    Deal with unpleasant, angry, or rude people.

  18. Telephone

    71% Important

    Talk on the telephone.

  19. Health and safety of others

    69% Important

    Take responsibility for the health and safety of others.

  20. Lead or coordinate a team

    67% Important

    Lead others to do work activities.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Relationships

    76% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  2. Independence

    57% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  3. Support

    48% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  4. Recognition

    38% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

  5. Achievement

    33% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  6. Working conditions

    33% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Administrative

    81% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  2. Enterprising

    81% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  3. Practical

    62% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  4. Helping

    52% Important

    Working with people. Helping or providing service to others.

  5. Creative

    29% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

  6. Analytical

    19% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 35-3011.00 - Bartenders.
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