ALERT The future growth information does not take account of the impact of COVID-19. If you are affected by COVID-19 there is a range of support available.

Bed and Breakfast Operators

ANZSCO ID 141911

Overview

All Other Accommodation and Hospitality Managers

  • $2,068 Weekly Pay
  • Moderate Future Growth

Bed and Breakfast Operators

  • 1,300 workers Employment Size
  • High skill Skill level rating
  • 41% Full-Time Full-Time Share
  • 53 hours Average full-time
  • 61 years Average age
  • 69% female Gender Share

Bed and Breakfast Operators organise and control the operations of bed and breakfasts to provide a short term, highly personalised accommodation and leisure services for guests including breakfast. They ensure that guests' needs, wants and comfort are satisfied during their stay.

You can work as a Bed and Breakfast Operator without formal qualifications, however, they may be useful. Vocational Education and Training (VET) and university are both common study pathways.

Tasks
  • Oversees reservation, reception and housekeeping activities.
  • Plans, directs and co-ordinates the organisation, it's administration and the operation of the establishment.
  • Oversees accounting and purchasing activities.
  • Ensures compliance with occupational health and safety regulations.
  • May provide guests with local tourism information, and arrange tours and transportation.
  • Keeps appropriate records.
  • Exercises public relations and marketing responsibilities.
  • Assesses and reviews customer satisfaction and handles guest complaints.

Prospects

Pathways

You can work as a Bed and Breakfast Operator without formal qualifications, however, they may be useful. Vocational Education and Training (VET) and university are both common study pathways.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • Course Seeker to search and compare higher education courses.
  • ComparED to compare undergraduate and postgraduate student experiences and outcomes.
  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Tourism, Travel and Hospitality VET training pathways.

Skills & Knowledge

Employers look for Other Accommodation and Hospitality Managers who provide good customer service, can communicate clearly and have strong people skills.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Clerical

    68% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  2. Customer and personal service

    65% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  3. Administration and management

    64% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  4. Sales and marketing

    62% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  5. Computers and electronics

    62% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  6. Mathematics

    60% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  7. Personnel and human resources

    59% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  8. Education and training

    53% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  9. Geography

    53% Skill level

    Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.

  10. English language

    51% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  11. Public safety and security

    47% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  12. Economics and accounting

    44% Skill level

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  13. Psychology

    38% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  14. Law and government

    36% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  15. Telecommunications

    35% Skill level

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

  16. Production and processing

    35% Skill level

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

  17. Communications and media

    32% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  18. Transportation

    32% Skill level

    Moving people or goods by air, rail, sea, or road.

  19. Engineering and technology

    28% Skill level

    Use engineering, science and technology to design and produce goods and services.

  20. Foreign language

    26% Skill level

    Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

Skills

Skills can be improved through training or experience.

  1. Monitoring

    61% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  2. Management of financial resources

    59% Skill level

    Figuring out how money is needed to do something, and keeping track of the money that's being spent.

  3. Active listening

    57% Skill level

    Listening to others, not interrupting, and asking good questions.

  4. Critical thinking

    57% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  5. Reading comprehension

    57% Skill level

    Reading work related information.

  6. Serving others

    57% Skill level

    Looking for ways to help people.

  7. Speaking

    57% Skill level

    Talking to others.

  8. Writing

    57% Skill level

    Writing things for co-workers or customers.

  9. Coordination with others

    55% Skill level

    Being adaptable and coordinating work with other people.

  10. Management of personnel resources

    55% Skill level

    Motivating, developing, and directing people as they work, and choosing the best people for the job.

  11. Social perceptiveness

    55% Skill level

    Understanding why people react the way they do.

  12. Time management

    55% Skill level

    Managing your own and other peoples' time to get work done.

  13. Active learning

    54% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  14. Negotiation

    54% Skill level

    Bringing people together and trying to sort out their differences.

  15. Persuasion

    54% Skill level

    Talking people into changing their minds or their behaviour.

  16. Systems evaluation

    54% Skill level

    Measuring how well a system is working and how to improve it.

  17. Judgment and decision making

    52% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  18. Instructing

    52% Skill level

    Teaching people how to do something.

  19. Learning strategies

    52% Skill level

    Figuring out the best way to teach or learn something new.

  20. Complex problem solving

    48% Skill level

    Noticing a problem and figuring out the best way to solve it.

Abilities

Workers use these physical and mental abilities.

  1. Oral expression

    57% Skill level

    Communicate by speaking.

  2. Oral comprehension

    57% Skill level

    Listen to and understand what people say.

  3. Speech recognition

    57% Skill level

    Identify and understand the speech of another person.

  4. Written expression

    57% Skill level

    Write in a way that people can understand.

  5. Written comprehension

    55% Skill level

    Read and understand written information.

  6. Near vision

    55% Skill level

    See details that are up-close (within a few feet).

  7. Deductive reasoning

    54% Skill level

    Use general rules to find answers or solve problems logically.

  8. Problem spotting

    54% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  9. Speech clarity

    50% Skill level

    Speak clearly so others can understand you.

  10. Brainstorming

    50% Skill level

    Come up with a number of ideas about a topic, even if the ideas aren't very good.

  11. Originality

    50% Skill level

    Come up with unusual or clever ideas, or creative ways to solve a problem.

  12. Categorising

    48% Skill level

    Come up with different ways of grouping things.

  13. Inductive reasoning

    46% Skill level

    Use lots of detailed information to come up with answers or make general rules.

  14. Sorting or ordering

    46% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  15. Flexibility of closure

    46% Skill level

    See a pattern (a figure, object, word, or sound) hidden in other distracting material.

  16. Mathematics

    46% Skill level

    Choose the right maths method or formula to solve a problem.

  17. Selective attention

    45% Skill level

    Pay attention to something without being distracted.

  18. Visualization

    45% Skill level

    Imagine how something will look after it is moved around or changed.

  19. Speed of recognition

    43% Skill level

    Quickly make sense of and organize things you can see like letters, numbers, pictures, or other things.

  20. Multitasking

    39% Skill level

    Do two or more things at the same time.

Activities

These are kinds of activities workers regularly do in this job.

  1. Building good relationships

    84% Skill level

    Building good working relationships and keeping them over time.

  2. Working with the public

    79% Skill level

    Greeting or serving customers, clients or guests, and public speaking or performing.

  3. Planning and prioritising work

    79% Skill level

    Deciding on goals and putting together a detailed plan to get the work done.

  4. Guiding and directing staff

    78% Skill level

    Guiding and directing staff, including setting and monitoring performance standards.

  5. Negotiating and resolving conflicts

    72% Skill level

    Handling complaints and disagreements, and negotiating with people.

  6. Helping and caring for others

    71% Skill level

    Providing personal assistance, medical attention, or emotional support.

  7. Coaching and developing others

    70% Skill level

    Working out the needs of others and coaching, mentoring, or helping them to improve.

  8. Providing office support

    69% Skill level

    Doing day-to-day office work such as filing and processing paperwork.

  9. Influencing people

    69% Skill level

    Convincing people to buy something or to change their minds or actions.

  10. Looking for changes over time

    68% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  11. Communicating within a team

    68% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  12. Coordinating the work of a team

    68% Skill level

    Getting members of a group to work together to finish a task.

  13. Communicating with the public

    68% Skill level

    Giving information to the public, business or government by telephone, in writing, or in person.

  14. Training and teaching others

    64% Skill level

    Understanding the needs of others, developing training programs, and teaching or instructing.

  15. Assessing and evaluating things

    63% Skill level

    Working out the value, importance, or quality of things, services or people.

  16. Making decisions and solving problems

    62% Skill level

    Using information to work out the best solution and solve problems.

  17. Researching and investigating

    61% Skill level

    Looking for, getting and understanding different kinds of information.

  18. Working with computers

    59% Skill level

    Using computers to program, write software, set up functions, enter data, or process information.

  19. Documenting or recording information

    57% Skill level

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  20. Leading and encouraging a team

    56% Skill level

    Encouraging and building trust, respect, and cooperation among team members.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 11-9081.00 - Lodging Managers.

Work Environment

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Contact with people

    100% Important

    Have contact with people by telephone, face-to-face, or any other way.

  2. Telephone

    100% Important

    Talk on the telephone.

  3. Teamwork

    98% Important

    Work with people in a group or team.

  4. Frequent decision making

    95% Important

    Frequently make decisions that impact other people.

  5. Electronic mail

    94% Important

    Use electronic mail.

  6. Impact of decisions

    94% Important

    Make decisions that have a large impact on other people.

  7. Lead or coordinate a team

    90% Important

    Lead others to do work activities.

  8. Face-to-face discussions

    90% Important

    Talk with people face-to-face.

  9. Responsible for outcomes

    90% Important

    Take responsibility for the results of other people's work.

  10. Indoors, heat controlled

    90% Important

    Work indoors with access to heating or cooling.

  11. Freedom to make decisions

    88% Important

    Have freedom to make decision on your own.

  12. Contact with the public

    87% Important

    Work with customers or the public.

  13. Health and safety of others

    87% Important

    Take responsibility for the health and safety of others.

  14. Unstructured work

    87% Important

    Have freedom to decide on tasks, priorities, and goals.

  15. Being exact or accurate

    85% Important

    Be very exact or highly accurate.

  16. Time pressure

    83% Important

    Work to strict deadlines.

  17. Conflict situations

    81% Important

    Deal with conflict or disagreements.

  18. Letters and memos

    81% Important

    Write letters and memos.

  19. Angry or unpleasant people

    78% Important

    Deal with unpleasant, angry, or rude people.

  20. Physically close to people

    76% Important

    Work physically close to other people.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Relationships

    100% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  2. Independence

    86% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  3. Achievement

    71% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  4. Recognition

    62% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

  5. Working conditions

    60% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  6. Support

    57% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Enterprising

    100% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  2. Administrative

    76% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  3. Helping

    57% Important

    Working with people. Helping or providing service to others.

  4. Practical

    43% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  5. Analytical

    24% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  6. Creative

    19% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 11-9081.00 - Lodging Managers.

All Other Accommodation and Hospitality Managers

  • $2,068 Weekly Pay
  • Moderate Future Growth

Bed and Breakfast Operators

  • 1,300 workers Employment Size
  • High skill Skill level rating
  • 41% Full-Time Full-Time Share
  • 53 hours Average full-time
  • 61 years Average age
  • 69% female Gender Share

Bed and Breakfast Operators organise and control the operations of bed and breakfasts to provide a short term, highly personalised accommodation and leisure services for guests including breakfast. They ensure that guests' needs, wants and comfort are satisfied during their stay.

You can work as a Bed and Breakfast Operator without formal qualifications, however, they may be useful. Vocational Education and Training (VET) and university are both common study pathways.

Tasks
  • Oversees reservation, reception and housekeeping activities.
  • Plans, directs and co-ordinates the organisation, it's administration and the operation of the establishment.
  • Oversees accounting and purchasing activities.
  • Ensures compliance with occupational health and safety regulations.
  • May provide guests with local tourism information, and arrange tours and transportation.
  • Keeps appropriate records.
  • Exercises public relations and marketing responsibilities.
  • Assesses and reviews customer satisfaction and handles guest complaints.

You can work as a Bed and Breakfast Operator without formal qualifications, however, they may be useful. Vocational Education and Training (VET) and university are both common study pathways.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • Course Seeker to search and compare higher education courses.
  • ComparED to compare undergraduate and postgraduate student experiences and outcomes.
  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Tourism, Travel and Hospitality VET training pathways.

Employers look for Other Accommodation and Hospitality Managers who provide good customer service, can communicate clearly and have strong people skills.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Clerical

    68% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  2. Customer and personal service

    65% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  3. Administration and management

    64% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  4. Sales and marketing

    62% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  5. Computers and electronics

    62% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  6. Mathematics

    60% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  7. Personnel and human resources

    59% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  8. Education and training

    53% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  9. Geography

    53% Skill level

    Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.

  10. English language

    51% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  11. Public safety and security

    47% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  12. Economics and accounting

    44% Skill level

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  13. Psychology

    38% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  14. Law and government

    36% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  15. Telecommunications

    35% Skill level

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

  16. Production and processing

    35% Skill level

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

  17. Communications and media

    32% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  18. Transportation

    32% Skill level

    Moving people or goods by air, rail, sea, or road.

  19. Engineering and technology

    28% Skill level

    Use engineering, science and technology to design and produce goods and services.

  20. Foreign language

    26% Skill level

    Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

Skills

Skills can be improved through training or experience.

  1. Monitoring

    61% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  2. Management of financial resources

    59% Skill level

    Figuring out how money is needed to do something, and keeping track of the money that's being spent.

  3. Active listening

    57% Skill level

    Listening to others, not interrupting, and asking good questions.

  4. Critical thinking

    57% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  5. Reading comprehension

    57% Skill level

    Reading work related information.

  6. Serving others

    57% Skill level

    Looking for ways to help people.

  7. Speaking

    57% Skill level

    Talking to others.

  8. Writing

    57% Skill level

    Writing things for co-workers or customers.

  9. Coordination with others

    55% Skill level

    Being adaptable and coordinating work with other people.

  10. Management of personnel resources

    55% Skill level

    Motivating, developing, and directing people as they work, and choosing the best people for the job.

  11. Social perceptiveness

    55% Skill level

    Understanding why people react the way they do.

  12. Time management

    55% Skill level

    Managing your own and other peoples' time to get work done.

  13. Active learning

    54% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  14. Negotiation

    54% Skill level

    Bringing people together and trying to sort out their differences.

  15. Persuasion

    54% Skill level

    Talking people into changing their minds or their behaviour.

  16. Systems evaluation

    54% Skill level

    Measuring how well a system is working and how to improve it.

  17. Judgment and decision making

    52% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  18. Instructing

    52% Skill level

    Teaching people how to do something.

  19. Learning strategies

    52% Skill level

    Figuring out the best way to teach or learn something new.

  20. Complex problem solving

    48% Skill level

    Noticing a problem and figuring out the best way to solve it.

Abilities

Workers use these physical and mental abilities.

  1. Oral expression

    57% Skill level

    Communicate by speaking.

  2. Oral comprehension

    57% Skill level

    Listen to and understand what people say.

  3. Speech recognition

    57% Skill level

    Identify and understand the speech of another person.

  4. Written expression

    57% Skill level

    Write in a way that people can understand.

  5. Written comprehension

    55% Skill level

    Read and understand written information.

  6. Near vision

    55% Skill level

    See details that are up-close (within a few feet).

  7. Deductive reasoning

    54% Skill level

    Use general rules to find answers or solve problems logically.

  8. Problem spotting

    54% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  9. Speech clarity

    50% Skill level

    Speak clearly so others can understand you.

  10. Brainstorming

    50% Skill level

    Come up with a number of ideas about a topic, even if the ideas aren't very good.

  11. Originality

    50% Skill level

    Come up with unusual or clever ideas, or creative ways to solve a problem.

  12. Categorising

    48% Skill level

    Come up with different ways of grouping things.

  13. Inductive reasoning

    46% Skill level

    Use lots of detailed information to come up with answers or make general rules.

  14. Sorting or ordering

    46% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  15. Flexibility of closure

    46% Skill level

    See a pattern (a figure, object, word, or sound) hidden in other distracting material.

  16. Mathematics

    46% Skill level

    Choose the right maths method or formula to solve a problem.

  17. Selective attention

    45% Skill level

    Pay attention to something without being distracted.

  18. Visualization

    45% Skill level

    Imagine how something will look after it is moved around or changed.

  19. Speed of recognition

    43% Skill level

    Quickly make sense of and organize things you can see like letters, numbers, pictures, or other things.

  20. Multitasking

    39% Skill level

    Do two or more things at the same time.

Activities

These are kinds of activities workers regularly do in this job.

  1. Building good relationships

    84% Skill level

    Building good working relationships and keeping them over time.

  2. Working with the public

    79% Skill level

    Greeting or serving customers, clients or guests, and public speaking or performing.

  3. Planning and prioritising work

    79% Skill level

    Deciding on goals and putting together a detailed plan to get the work done.

  4. Guiding and directing staff

    78% Skill level

    Guiding and directing staff, including setting and monitoring performance standards.

  5. Negotiating and resolving conflicts

    72% Skill level

    Handling complaints and disagreements, and negotiating with people.

  6. Helping and caring for others

    71% Skill level

    Providing personal assistance, medical attention, or emotional support.

  7. Coaching and developing others

    70% Skill level

    Working out the needs of others and coaching, mentoring, or helping them to improve.

  8. Providing office support

    69% Skill level

    Doing day-to-day office work such as filing and processing paperwork.

  9. Influencing people

    69% Skill level

    Convincing people to buy something or to change their minds or actions.

  10. Looking for changes over time

    68% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  11. Communicating within a team

    68% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  12. Coordinating the work of a team

    68% Skill level

    Getting members of a group to work together to finish a task.

  13. Communicating with the public

    68% Skill level

    Giving information to the public, business or government by telephone, in writing, or in person.

  14. Training and teaching others

    64% Skill level

    Understanding the needs of others, developing training programs, and teaching or instructing.

  15. Assessing and evaluating things

    63% Skill level

    Working out the value, importance, or quality of things, services or people.

  16. Making decisions and solving problems

    62% Skill level

    Using information to work out the best solution and solve problems.

  17. Researching and investigating

    61% Skill level

    Looking for, getting and understanding different kinds of information.

  18. Working with computers

    59% Skill level

    Using computers to program, write software, set up functions, enter data, or process information.

  19. Documenting or recording information

    57% Skill level

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  20. Leading and encouraging a team

    56% Skill level

    Encouraging and building trust, respect, and cooperation among team members.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 11-9081.00 - Lodging Managers.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Contact with people

    100% Important

    Have contact with people by telephone, face-to-face, or any other way.

  2. Telephone

    100% Important

    Talk on the telephone.

  3. Teamwork

    98% Important

    Work with people in a group or team.

  4. Frequent decision making

    95% Important

    Frequently make decisions that impact other people.

  5. Electronic mail

    94% Important

    Use electronic mail.

  6. Impact of decisions

    94% Important

    Make decisions that have a large impact on other people.

  7. Lead or coordinate a team

    90% Important

    Lead others to do work activities.

  8. Face-to-face discussions

    90% Important

    Talk with people face-to-face.

  9. Responsible for outcomes

    90% Important

    Take responsibility for the results of other people's work.

  10. Indoors, heat controlled

    90% Important

    Work indoors with access to heating or cooling.

  11. Freedom to make decisions

    88% Important

    Have freedom to make decision on your own.

  12. Contact with the public

    87% Important

    Work with customers or the public.

  13. Health and safety of others

    87% Important

    Take responsibility for the health and safety of others.

  14. Unstructured work

    87% Important

    Have freedom to decide on tasks, priorities, and goals.

  15. Being exact or accurate

    85% Important

    Be very exact or highly accurate.

  16. Time pressure

    83% Important

    Work to strict deadlines.

  17. Conflict situations

    81% Important

    Deal with conflict or disagreements.

  18. Letters and memos

    81% Important

    Write letters and memos.

  19. Angry or unpleasant people

    78% Important

    Deal with unpleasant, angry, or rude people.

  20. Physically close to people

    76% Important

    Work physically close to other people.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Relationships

    100% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  2. Independence

    86% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  3. Achievement

    71% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  4. Recognition

    62% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

  5. Working conditions

    60% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  6. Support

    57% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Enterprising

    100% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  2. Administrative

    76% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  3. Helping

    57% Important

    Working with people. Helping or providing service to others.

  4. Practical

    43% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  5. Analytical

    24% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  6. Creative

    19% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 11-9081.00 - Lodging Managers.
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