Call, Contact Centre & Customer Service Managers

Listening to others, not interrupting, and asking good questions.

Talking to others.

Looking for ways to help people.

Reading work related information.

Thinking about the pros and cons of different ways to solve a problem.

Noticing a problem and figuring out the best way to solve it.

Being adaptable and coordinating work with other people.

Keeping track of how well work is progressing so you can make changes or improvements.

Talking people into changing their minds or their behaviour.

Understanding why people react the way they do.

Writing things for co-workers or customers.

Being able to use what you have learnt to solve problems now and again in the future.

Figuring out the pros and cons of different options and choosing the best one.

Bringing people together and trying to sort out their differences.

Figuring out the best way to teach or learn something new.

Managing your own and other peoples' time to get work done.

Teaching people how to do something.

Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.

Motivating, developing, and directing people as they work, and choosing the best people for the job.

Measuring how well a system is working and how to improve it.

Listen to and understand what people say.

Communicate by speaking.

Read and understand written information.

Speak clearly so others can understand you.

Identify and understand the speech of another person.

See details that are up-close (within a few feet).

Write in a way that people can understand.

Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

Use general rules to find answers or solve problems logically.

Come up with different ways of grouping things.

Use lots of detailed information to come up with answers or make general rules.

Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

Come up with a number of ideas about a topic, even if the ideas aren't very good.

See a pattern (a figure, object, word, or sound) hidden in other distracting material.

Come up with unusual or clever ideas, or creative ways to solve a problem.

Pay attention to something without being distracted.

See details that are far away.

Put together small parts with your fingers.

Choose the right maths method or formula to solve a problem.

Remember things like words, numbers, pictures, and procedures.

Building good working relationships and keeping them over time.

Keeping up-to-date with technology and new ideas.

Deciding on goals and putting together a detailed plan to get the work done.

Using information to work out the best solution and solve problems.

Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

Giving information to co-workers by telephone, in writing, or in person.

Handling complaints and disagreements, and negotiating with people.

Looking for, getting and understanding different kinds of information.

Comparing objects, actions, or events. Looking for differences between them or changes over time.

Giving information to the public, business or government by telephone, in writing, or in person.

Using your own ideas for developing, designing, or creating something new.

Using computers to program, write software, set up functions, enter data, or process information.

Helping people to understand and use information.

Greeting or serving customers, clients or guests, and public speaking or performing.

Working out the needs of others and coaching, mentoring, or helping them to improve.

Looking at, working with, and understanding data or information.

Working out the value, importance, or quality of things, services or people.

Checking objects, actions, or events, and keeping an eye out for problems.

Doing day-to-day office work such as filing and processing paperwork.

Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

Working with people. Helping or providing service to others.

Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

Ideas and thinking. Searching for facts and figuring out problems in your head.

Working with forms, designs and patterns. Often need self-expression and can be done without following rules.