ALERT The future growth information does not take account of the impact of COVID-19. If you are affected by COVID-19 there is a range of support available.

Human Resource Clerks

ANZSCO ID 5994

Overview

All Human Resource Clerks

  • $1,230 Weekly Pay
  • Moderate Future Growth
  • 12,000 workers Employment Size
  • Lower skill Skill level rating
  • 76% Full-Time Full-Time Share
  • 41 hours Average full-time
  • 40 years Average age
  • 76% female Gender Share

Human Resources Clerks maintain and update personnel records such as information on transfers and promotions, employee leave taken and accumulated, salaries, superannuation and taxation, qualifications and training.

Also known as: Employment Office or Personnel Records Clerk.

Specialisations: Psychological Examiner (Army), Roster Clerk.

You can work as a Human Resources Clerk without formal qualifications, however, a formal qualification in human resources, employment services or another related field may be useful. Vocational Education and Training (VET) and university are both common study pathways.

Tasks
  • updating information on leave taken and accumulated, employment history, salaries, superannuation and taxation, qualifications and training
  • raising records for newly appointed workers and checking records for completeness
  • processing applications for employment and promotions and advising applicants of results
  • receiving and answering inquiries about employment entitlements and conditions
  • sending out announcements of job openings and job examinations
  • issuing job application forms
  • compiling data from personnel records and preparing reports
  • storing and retrieving personnel records and files on request

Prospects

Pathways

You can work as a Human Resources Clerk without formal qualifications, however, a formal qualification in human resources, employment services or another related field may be useful. Vocational Education and Training (VET) and university are both common study pathways.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • Course Seeker to search and compare higher education courses.
  • ComparED to compare undergraduate and postgraduate student experiences and outcomes.
  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Financial Services VET training pathways.

Skills & Knowledge

Employers look for Human Resource Clerks with good people skills, are motivated, organised and work well in a team.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Clerical

    72% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  2. Customer and personal service

    72% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  3. Personnel and human resources

    60% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  4. English language

    60% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  5. Computers and electronics

    57% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  6. Administration and management

    54% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  7. Education and training

    43% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  8. Law and government

    43% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  9. Mathematics

    40% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  10. Communications and media

    39% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  11. Economics and accounting

    39% Skill level

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  12. Psychology

    38% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  13. Public safety and security

    31% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  14. Sociology and anthropology

    31% Skill level

    Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

  15. Philosophy and theology

    27% Skill level

    Philosophical systems and religions, including their basic principles, values, ethics, ways of thinking, customs, practices, and impact on society.

  16. Therapy and counselling

    27% Skill level

    Diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and career counselling and guidance.

  17. Sales and marketing

    26% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  18. Telecommunications

    20% Skill level

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

  19. Foreign language

    19% Skill level

    Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

  20. Production and processing

    18% Skill level

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

Skills

Skills can be improved through training or experience.

  1. Active listening

    55% Skill level

    Listening to others, not interrupting, and asking good questions.

  2. Reading comprehension

    55% Skill level

    Reading work related information.

  3. Critical thinking

    50% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  4. Speaking

    50% Skill level

    Talking to others.

  5. Writing

    50% Skill level

    Writing things for co-workers or customers.

  6. Monitoring

    46% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  7. Serving others

    45% Skill level

    Looking for ways to help people.

  8. Social perceptiveness

    45% Skill level

    Understanding why people react the way they do.

  9. Judgment and decision making

    43% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  10. Active learning

    43% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  11. Coordination with others

    41% Skill level

    Being adaptable and coordinating work with other people.

  12. Time management

    41% Skill level

    Managing your own and other peoples' time to get work done.

  13. Persuasion

    39% Skill level

    Talking people into changing their minds or their behaviour.

  14. Complex problem solving

    37% Skill level

    Noticing a problem and figuring out the best way to solve it.

  15. Instructing

    37% Skill level

    Teaching people how to do something.

  16. Learning strategies

    37% Skill level

    Figuring out the best way to teach or learn something new.

  17. Management of personnel resources

    37% Skill level

    Motivating, developing, and directing people as they work, and choosing the best people for the job.

  18. Negotiation

    36% Skill level

    Bringing people together and trying to sort out their differences.

  19. Systems analysis

    36% Skill level

    Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.

  20. Mathematics

    27% Skill level

    Using maths to solve problems.

Abilities

Workers use these physical and mental abilities.

  1. Oral expression

    57% Skill level

    Communicate by speaking.

  2. Oral comprehension

    55% Skill level

    Listen to and understand what people say.

  3. Written comprehension

    52% Skill level

    Read and understand written information.

  4. Near vision

    52% Skill level

    See details that are up-close (within a few feet).

  5. Written expression

    52% Skill level

    Write in a way that people can understand.

  6. Speech clarity

    46% Skill level

    Speak clearly so others can understand you.

  7. Problem spotting

    46% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  8. Speech recognition

    43% Skill level

    Identify and understand the speech of another person.

  9. Categorising

    43% Skill level

    Come up with different ways of grouping things.

  10. Inductive reasoning

    43% Skill level

    Use lots of detailed information to come up with answers or make general rules.

  11. Sorting or ordering

    43% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  12. Deductive reasoning

    41% Skill level

    Use general rules to find answers or solve problems logically.

  13. Selective attention

    39% Skill level

    Pay attention to something without being distracted.

  14. Far vision

    37% Skill level

    See details that are far away.

  15. Multitasking

    37% Skill level

    Do two or more things at the same time.

  16. Brainstorming

    36% Skill level

    Come up with a number of ideas about a topic, even if the ideas aren't very good.

  17. Flexibility of closure

    36% Skill level

    See a pattern (a figure, object, word, or sound) hidden in other distracting material.

  18. Originality

    36% Skill level

    Come up with unusual or clever ideas, or creative ways to solve a problem.

  19. Perceptual speed

    32% Skill level

    Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.

  20. Mathematics

    30% Skill level

    Choose the right maths method or formula to solve a problem.

Activities

These are kinds of activities workers regularly do in this job.

  1. Planning and prioritising work

    70% Skill level

    Deciding on goals and putting together a detailed plan to get the work done.

  2. Building good relationships

    66% Skill level

    Building good working relationships and keeping them over time.

  3. Communicating within a team

    65% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  4. Keeping your knowledge up-to-date

    64% Skill level

    Keeping up-to-date with technology and new ideas.

  5. Collecting and organising information

    62% Skill level

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  6. Monitoring people, processes and things

    59% Skill level

    Checking objects, actions, or events, and keeping an eye out for problems.

  7. Providing office support

    58% Skill level

    Doing day-to-day office work such as filing and processing paperwork.

  8. Researching and investigating

    55% Skill level

    Looking for, getting and understanding different kinds of information.

  9. Documenting or recording information

    53% Skill level

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  10. Communicating with the public

    51% Skill level

    Giving information to the public, business or government by telephone, in writing, or in person.

  11. Checking compliance with standards

    51% Skill level

    Deciding whether events or processes comply with laws, regulations, or standards.

  12. Helping and caring for others

    49% Skill level

    Providing personal assistance, medical attention, or emotional support.

  13. Looking for changes over time

    49% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  14. Working with computers

    48% Skill level

    Using computers to program, write software, set up functions, enter data, or process information.

  15. Making decisions and solving problems

    46% Skill level

    Using information to work out the best solution and solve problems.

  16. Scheduling work and activities

    45% Skill level

    Working out the timing of events, programs, and activities, as well as the work of others.

  17. Making sense of information and ideas

    45% Skill level

    Looking at, working with, and understanding data or information.

  18. Negotiating and resolving conflicts

    44% Skill level

    Handling complaints and disagreements, and negotiating with people.

  19. Explaining things to people

    41% Skill level

    Helping people to understand and use information.

  20. Working with the public

    39% Skill level

    Greeting or serving customers, clients or guests, and public speaking or performing.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-4161.00 - Human Resources Assistants, Except Payroll and Timekeeping.

Work Environment

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Telephone

    100% Important

    Talk on the telephone.

  2. Electronic mail

    99% Important

    Use electronic mail.

  3. Face-to-face discussions

    96% Important

    Talk with people face-to-face.

  4. Contact with people

    95% Important

    Have contact with people by telephone, face-to-face, or any other way.

  5. Indoors, heat controlled

    94% Important

    Work indoors with access to heating or cooling.

  6. Repeating same tasks

    90% Important

    Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.

  7. Teamwork

    88% Important

    Work with people in a group or team.

  8. Spend time sitting

    87% Important

    Spend time sitting at work.

  9. Unstructured work

    84% Important

    Have freedom to decide on tasks, priorities, and goals.

  10. Time pressure

    83% Important

    Work to strict deadlines.

  11. Letters and memos

    83% Important

    Write letters and memos.

  12. Being exact or accurate

    82% Important

    Be very exact or highly accurate.

  13. Freedom to make decisions

    74% Important

    Have freedom to make decision on your own.

  14. Making repetitive motions

    68% Important

    Spend time making repetitive motions.

  15. Lead or coordinate a team

    67% Important

    Lead others to do work activities.

  16. Frequent decision making

    66% Important

    Frequently make decisions that impact other people.

  17. Angry or unpleasant people

    66% Important

    Deal with unpleasant, angry, or rude people.

  18. Conflict situations

    65% Important

    Deal with conflict or disagreements.

  19. Impact of decisions

    65% Important

    Make decisions that have a large impact on other people.

  20. Contact with the public

    63% Important

    Work with customers or the public.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Relationships

    71% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  2. Support

    67% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  3. Working conditions

    55% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  4. Independence

    52% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  5. Achievement

    48% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  6. Recognition

    48% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Administrative

    100% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  2. Enterprising

    67% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  3. Helping

    48% Important

    Working with people. Helping or providing service to others.

  4. Analytical

    24% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  5. Practical

    19% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  6. Creative

    14% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-4161.00 - Human Resources Assistants, Except Payroll and Timekeeping.

All Human Resource Clerks

  • $1,230 Weekly Pay
  • Moderate Future Growth
  • 12,000 workers Employment Size
  • Lower skill Skill level rating
  • 76% Full-Time Full-Time Share
  • 41 hours Average full-time
  • 40 years Average age
  • 76% female Gender Share

Human Resources Clerks maintain and update personnel records such as information on transfers and promotions, employee leave taken and accumulated, salaries, superannuation and taxation, qualifications and training.

Also known as: Employment Office or Personnel Records Clerk.

Specialisations: Psychological Examiner (Army), Roster Clerk.

You can work as a Human Resources Clerk without formal qualifications, however, a formal qualification in human resources, employment services or another related field may be useful. Vocational Education and Training (VET) and university are both common study pathways.

Tasks
  • updating information on leave taken and accumulated, employment history, salaries, superannuation and taxation, qualifications and training
  • raising records for newly appointed workers and checking records for completeness
  • processing applications for employment and promotions and advising applicants of results
  • receiving and answering inquiries about employment entitlements and conditions
  • sending out announcements of job openings and job examinations
  • issuing job application forms
  • compiling data from personnel records and preparing reports
  • storing and retrieving personnel records and files on request

You can work as a Human Resources Clerk without formal qualifications, however, a formal qualification in human resources, employment services or another related field may be useful. Vocational Education and Training (VET) and university are both common study pathways.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • Course Seeker to search and compare higher education courses.
  • ComparED to compare undergraduate and postgraduate student experiences and outcomes.
  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Financial Services VET training pathways.

Employers look for Human Resource Clerks with good people skills, are motivated, organised and work well in a team.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Clerical

    72% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  2. Customer and personal service

    72% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  3. Personnel and human resources

    60% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  4. English language

    60% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  5. Computers and electronics

    57% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  6. Administration and management

    54% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  7. Education and training

    43% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  8. Law and government

    43% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  9. Mathematics

    40% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  10. Communications and media

    39% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  11. Economics and accounting

    39% Skill level

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  12. Psychology

    38% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  13. Public safety and security

    31% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  14. Sociology and anthropology

    31% Skill level

    Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

  15. Philosophy and theology

    27% Skill level

    Philosophical systems and religions, including their basic principles, values, ethics, ways of thinking, customs, practices, and impact on society.

  16. Therapy and counselling

    27% Skill level

    Diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and career counselling and guidance.

  17. Sales and marketing

    26% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  18. Telecommunications

    20% Skill level

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

  19. Foreign language

    19% Skill level

    Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

  20. Production and processing

    18% Skill level

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

Skills

Skills can be improved through training or experience.

  1. Active listening

    55% Skill level

    Listening to others, not interrupting, and asking good questions.

  2. Reading comprehension

    55% Skill level

    Reading work related information.

  3. Critical thinking

    50% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  4. Speaking

    50% Skill level

    Talking to others.

  5. Writing

    50% Skill level

    Writing things for co-workers or customers.

  6. Monitoring

    46% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  7. Serving others

    45% Skill level

    Looking for ways to help people.

  8. Social perceptiveness

    45% Skill level

    Understanding why people react the way they do.

  9. Judgment and decision making

    43% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  10. Active learning

    43% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  11. Coordination with others

    41% Skill level

    Being adaptable and coordinating work with other people.

  12. Time management

    41% Skill level

    Managing your own and other peoples' time to get work done.

  13. Persuasion

    39% Skill level

    Talking people into changing their minds or their behaviour.

  14. Complex problem solving

    37% Skill level

    Noticing a problem and figuring out the best way to solve it.

  15. Instructing

    37% Skill level

    Teaching people how to do something.

  16. Learning strategies

    37% Skill level

    Figuring out the best way to teach or learn something new.

  17. Management of personnel resources

    37% Skill level

    Motivating, developing, and directing people as they work, and choosing the best people for the job.

  18. Negotiation

    36% Skill level

    Bringing people together and trying to sort out their differences.

  19. Systems analysis

    36% Skill level

    Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.

  20. Mathematics

    27% Skill level

    Using maths to solve problems.

Abilities

Workers use these physical and mental abilities.

  1. Oral expression

    57% Skill level

    Communicate by speaking.

  2. Oral comprehension

    55% Skill level

    Listen to and understand what people say.

  3. Written comprehension

    52% Skill level

    Read and understand written information.

  4. Near vision

    52% Skill level

    See details that are up-close (within a few feet).

  5. Written expression

    52% Skill level

    Write in a way that people can understand.

  6. Speech clarity

    46% Skill level

    Speak clearly so others can understand you.

  7. Problem spotting

    46% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  8. Speech recognition

    43% Skill level

    Identify and understand the speech of another person.

  9. Categorising

    43% Skill level

    Come up with different ways of grouping things.

  10. Inductive reasoning

    43% Skill level

    Use lots of detailed information to come up with answers or make general rules.

  11. Sorting or ordering

    43% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  12. Deductive reasoning

    41% Skill level

    Use general rules to find answers or solve problems logically.

  13. Selective attention

    39% Skill level

    Pay attention to something without being distracted.

  14. Far vision

    37% Skill level

    See details that are far away.

  15. Multitasking

    37% Skill level

    Do two or more things at the same time.

  16. Brainstorming

    36% Skill level

    Come up with a number of ideas about a topic, even if the ideas aren't very good.

  17. Flexibility of closure

    36% Skill level

    See a pattern (a figure, object, word, or sound) hidden in other distracting material.

  18. Originality

    36% Skill level

    Come up with unusual or clever ideas, or creative ways to solve a problem.

  19. Perceptual speed

    32% Skill level

    Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.

  20. Mathematics

    30% Skill level

    Choose the right maths method or formula to solve a problem.

Activities

These are kinds of activities workers regularly do in this job.

  1. Planning and prioritising work

    70% Skill level

    Deciding on goals and putting together a detailed plan to get the work done.

  2. Building good relationships

    66% Skill level

    Building good working relationships and keeping them over time.

  3. Communicating within a team

    65% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  4. Keeping your knowledge up-to-date

    64% Skill level

    Keeping up-to-date with technology and new ideas.

  5. Collecting and organising information

    62% Skill level

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  6. Monitoring people, processes and things

    59% Skill level

    Checking objects, actions, or events, and keeping an eye out for problems.

  7. Providing office support

    58% Skill level

    Doing day-to-day office work such as filing and processing paperwork.

  8. Researching and investigating

    55% Skill level

    Looking for, getting and understanding different kinds of information.

  9. Documenting or recording information

    53% Skill level

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  10. Communicating with the public

    51% Skill level

    Giving information to the public, business or government by telephone, in writing, or in person.

  11. Checking compliance with standards

    51% Skill level

    Deciding whether events or processes comply with laws, regulations, or standards.

  12. Helping and caring for others

    49% Skill level

    Providing personal assistance, medical attention, or emotional support.

  13. Looking for changes over time

    49% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  14. Working with computers

    48% Skill level

    Using computers to program, write software, set up functions, enter data, or process information.

  15. Making decisions and solving problems

    46% Skill level

    Using information to work out the best solution and solve problems.

  16. Scheduling work and activities

    45% Skill level

    Working out the timing of events, programs, and activities, as well as the work of others.

  17. Making sense of information and ideas

    45% Skill level

    Looking at, working with, and understanding data or information.

  18. Negotiating and resolving conflicts

    44% Skill level

    Handling complaints and disagreements, and negotiating with people.

  19. Explaining things to people

    41% Skill level

    Helping people to understand and use information.

  20. Working with the public

    39% Skill level

    Greeting or serving customers, clients or guests, and public speaking or performing.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-4161.00 - Human Resources Assistants, Except Payroll and Timekeeping.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Telephone

    100% Important

    Talk on the telephone.

  2. Electronic mail

    99% Important

    Use electronic mail.

  3. Face-to-face discussions

    96% Important

    Talk with people face-to-face.

  4. Contact with people

    95% Important

    Have contact with people by telephone, face-to-face, or any other way.

  5. Indoors, heat controlled

    94% Important

    Work indoors with access to heating or cooling.

  6. Repeating same tasks

    90% Important

    Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.

  7. Teamwork

    88% Important

    Work with people in a group or team.

  8. Spend time sitting

    87% Important

    Spend time sitting at work.

  9. Unstructured work

    84% Important

    Have freedom to decide on tasks, priorities, and goals.

  10. Time pressure

    83% Important

    Work to strict deadlines.

  11. Letters and memos

    83% Important

    Write letters and memos.

  12. Being exact or accurate

    82% Important

    Be very exact or highly accurate.

  13. Freedom to make decisions

    74% Important

    Have freedom to make decision on your own.

  14. Making repetitive motions

    68% Important

    Spend time making repetitive motions.

  15. Lead or coordinate a team

    67% Important

    Lead others to do work activities.

  16. Frequent decision making

    66% Important

    Frequently make decisions that impact other people.

  17. Angry or unpleasant people

    66% Important

    Deal with unpleasant, angry, or rude people.

  18. Conflict situations

    65% Important

    Deal with conflict or disagreements.

  19. Impact of decisions

    65% Important

    Make decisions that have a large impact on other people.

  20. Contact with the public

    63% Important

    Work with customers or the public.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Relationships

    71% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  2. Support

    67% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  3. Working conditions

    55% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  4. Independence

    52% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  5. Achievement

    48% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  6. Recognition

    48% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Administrative

    100% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  2. Enterprising

    67% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  3. Helping

    48% Important

    Working with people. Helping or providing service to others.

  4. Analytical

    24% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  5. Practical

    19% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  6. Creative

    14% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-4161.00 - Human Resources Assistants, Except Payroll and Timekeeping.
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