ALERT The future growth information does not take account of the impact of COVID-19. If you are affected by COVID-19 there is a range of support available.

Corporate Services Managers

ANZSCO ID 1321

Overview

All Corporate Services Managers

  • $2,783 Weekly Pay
  • Strong Future Growth
  • 12,800 workers Employment Size
  • Very high skill Skill level rating
  • 87% Full-Time Full-Time Share
  • 45 hours Average full-time
  • 48 years Average age
  • 62% female Gender Share

Corporate Services Managers plan, organise, direct, control and coordinate the overall administration of organisations.

Also known as: Business Services Manager or Administration Manager.

You need extensive relevant experience to work as a Corporate Services Manager. Formal qualifications might be useful but aren't essential. University and Vocational Education and Training (VET) are both common study pathways.

Tasks
  • providing high level administrative, strategic planning and operational support, research and advice to senior management on administrative matters such as staff management, financial planning, facility management and information services
  • developing and managing the organisation's administrative, financial, physical and staff resources
  • developing and implementing administrative, financial and operational procedural statements and guidelines for use by staff in the organisation
  • analysing complex resource management issues and initiatives that affect the organisation, and preparing associated reports, correspondence and submissions
  • providing information and support for the preparation of financial reports and budgets
  • leading, managing and developing administrative staff to ensure smooth business operations and the provision of accurate and timely information
  • representing the organisation in negotiations, and at conventions, seminars, public hearings and forums, and promoting existing and new programs and policies

Prospects

Pathways

You need extensive relevant experience to work as a Corporate Services Manager. Formal qualifications might be useful but aren't essential. University and Vocational Education and Training (VET) are both common study pathways.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • Course Seeker to search and compare higher education courses.
  • ComparED to compare undergraduate and postgraduate student experiences and outcomes.
  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Business Services VET training pathways.

Skills & Knowledge

Employers look for Corporate Services Managers who have strong people skills, can communicate clearly and are organised.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Administration and management

    74% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  2. Customer and personal service

    72% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  3. Personnel and human resources

    63% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  4. Production and processing

    62% Skill level

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

  5. Mathematics

    59% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  6. Sales and marketing

    58% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  7. Computers and electronics

    57% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  8. Education and training

    55% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  9. Economics and accounting

    55% Skill level

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  10. Clerical

    53% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  11. English language

    53% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  12. Law and government

    45% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  13. Public safety and security

    45% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  14. Mechanical

    42% Skill level

    Machines and tools, including their designs, uses, repair, and maintenance.

  15. Psychology

    40% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  16. Communications and media

    38% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  17. Technical design

    38% Skill level

    Design techniques, tools, and principles used to make detailed technical plans, blueprints, drawings, and models.

  18. Building and construction

    37% Skill level

    Materials, and methods used to construct or repair houses, buildings, or other structures like highways and roads.

  19. Telecommunications

    33% Skill level

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

  20. Engineering and technology

    33% Skill level

    Use engineering, science and technology to design and produce goods and services.

Skills

Skills can be improved through training or experience.

  1. Active listening

    57% Skill level

    Listening to others, not interrupting, and asking good questions.

  2. Critical thinking

    57% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  3. Monitoring

    57% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  4. Reading comprehension

    57% Skill level

    Reading work related information.

  5. Social perceptiveness

    57% Skill level

    Understanding why people react the way they do.

  6. Speaking

    57% Skill level

    Talking to others.

  7. Coordination with others

    55% Skill level

    Being adaptable and coordinating work with other people.

  8. Management of personnel resources

    55% Skill level

    Motivating, developing, and directing people as they work, and choosing the best people for the job.

  9. Writing

    55% Skill level

    Writing things for co-workers or customers.

  10. Time management

    54% Skill level

    Managing your own and other peoples' time to get work done.

  11. Complex problem solving

    54% Skill level

    Noticing a problem and figuring out the best way to solve it.

  12. Judgment and decision making

    54% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  13. Active learning

    52% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  14. Negotiation

    52% Skill level

    Bringing people together and trying to sort out their differences.

  15. Persuasion

    50% Skill level

    Talking people into changing their minds or their behaviour.

  16. Management of financial resources

    48% Skill level

    Figuring out how money is needed to do something, and keeping track of the money that's being spent.

  17. Management of material resources

    46% Skill level

    Providing the right equipment, facilities, and materials needed to do work.

  18. Instructing

    46% Skill level

    Teaching people how to do something.

  19. Learning strategies

    46% Skill level

    Figuring out the best way to teach or learn something new.

  20. Serving others

    45% Skill level

    Looking for ways to help people.

Abilities

Workers use these physical and mental abilities.

  1. Oral comprehension

    59% Skill level

    Listen to and understand what people say.

  2. Oral expression

    57% Skill level

    Communicate by speaking.

  3. Written comprehension

    57% Skill level

    Read and understand written information.

  4. Written expression

    57% Skill level

    Write in a way that people can understand.

  5. Problem spotting

    55% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  6. Deductive reasoning

    54% Skill level

    Use general rules to find answers or solve problems logically.

  7. Sorting or ordering

    52% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  8. Inductive reasoning

    48% Skill level

    Use lots of detailed information to come up with answers or make general rules.

  9. Originality

    48% Skill level

    Come up with unusual or clever ideas, or creative ways to solve a problem.

  10. Speech clarity

    46% Skill level

    Speak clearly so others can understand you.

  11. Speech recognition

    46% Skill level

    Identify and understand the speech of another person.

  12. Near vision

    46% Skill level

    See details that are up-close (within a few feet).

  13. Brainstorming

    46% Skill level

    Come up with a number of ideas about a topic, even if the ideas aren't very good.

  14. Mathematics

    45% Skill level

    Choose the right maths method or formula to solve a problem.

  15. Categorising

    43% Skill level

    Come up with different ways of grouping things.

  16. Far vision

    41% Skill level

    See details that are far away.

  17. Multitasking

    41% Skill level

    Do two or more things at the same time.

  18. Selective attention

    41% Skill level

    Pay attention to something without being distracted.

  19. Visualization

    36% Skill level

    Imagine how something will look after it is moved around or changed.

  20. Flexibility of closure

    32% Skill level

    See a pattern (a figure, object, word, or sound) hidden in other distracting material.

Activities

These are kinds of activities workers regularly do in this job.

  1. Planning and prioritising work

    73% Skill level

    Deciding on goals and putting together a detailed plan to get the work done.

  2. Building good relationships

    70% Skill level

    Building good working relationships and keeping them over time.

  3. Guiding and directing staff

    68% Skill level

    Guiding and directing staff, including setting and monitoring performance standards.

  4. Coordinating the work of a team

    64% Skill level

    Getting members of a group to work together to finish a task.

  5. Making decisions and solving problems

    64% Skill level

    Using information to work out the best solution and solve problems.

  6. Communicating within a team

    64% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  7. Assessing and evaluating things

    63% Skill level

    Working out the value, importance, or quality of things, services or people.

  8. Negotiating and resolving conflicts

    63% Skill level

    Handling complaints and disagreements, and negotiating with people.

  9. Coaching and developing others

    62% Skill level

    Working out the needs of others and coaching, mentoring, or helping them to improve.

  10. Monitoring people, processes and things

    62% Skill level

    Checking objects, actions, or events, and keeping an eye out for problems.

  11. Scheduling work and activities

    61% Skill level

    Working out the timing of events, programs, and activities, as well as the work of others.

  12. Looking for changes over time

    60% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  13. Working with the public

    59% Skill level

    Greeting or serving customers, clients or guests, and public speaking or performing.

  14. Researching and investigating

    59% Skill level

    Looking for, getting and understanding different kinds of information.

  15. Collecting and organising information

    59% Skill level

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  16. Communicating with the public

    58% Skill level

    Giving information to the public, business or government by telephone, in writing, or in person.

  17. Checking compliance with standards

    58% Skill level

    Deciding whether events or processes comply with laws, regulations, or standards.

  18. Working with computers

    52% Skill level

    Using computers to program, write software, set up functions, enter data, or process information.

  19. Training and teaching others

    51% Skill level

    Understanding the needs of others, developing training programs, and teaching or instructing.

  20. Leading and encouraging a team

    50% Skill level

    Encouraging and building trust, respect, and cooperation among team members.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 11-1021.00 - General and Operations Managers.

Work Environment

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Face-to-face discussions

    99% Important

    Talk with people face-to-face.

  2. Telephone

    99% Important

    Talk on the telephone.

  3. Electronic mail

    97% Important

    Use electronic mail.

  4. Unstructured work

    96% Important

    Have freedom to decide on tasks, priorities, and goals.

  5. Contact with people

    96% Important

    Have contact with people by telephone, face-to-face, or any other way.

  6. Teamwork

    96% Important

    Work with people in a group or team.

  7. Freedom to make decisions

    96% Important

    Have freedom to make decision on your own.

  8. Indoors, heat controlled

    93% Important

    Work indoors with access to heating or cooling.

  9. Responsible for outcomes

    91% Important

    Take responsibility for the results of other people's work.

  10. Frequent decision making

    91% Important

    Frequently make decisions that impact other people.

  11. Impact of decisions

    91% Important

    Make decisions that have a large impact on other people.

  12. Lead or coordinate a team

    88% Important

    Lead others to do work activities.

  13. Health and safety of others

    85% Important

    Take responsibility for the health and safety of others.

  14. Time pressure

    84% Important

    Work to strict deadlines.

  15. Contact with the public

    83% Important

    Work with customers or the public.

  16. Being exact or accurate

    80% Important

    Be very exact or highly accurate.

  17. Letters and memos

    79% Important

    Write letters and memos.

  18. Conflict situations

    75% Important

    Deal with conflict or disagreements.

  19. Repeating same tasks

    72% Important

    Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.

  20. Spend time sitting

    71% Important

    Spend time sitting at work.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Relationships

    90% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  2. Independence

    86% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  3. Working conditions

    86% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  4. Recognition

    81% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

  5. Achievement

    76% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  6. Support

    67% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Enterprising

    100% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  2. Administrative

    52% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  3. Helping

    48% Important

    Working with people. Helping or providing service to others.

  4. Analytical

    19% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  5. Practical

    19% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  6. Creative

    14% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 11-1021.00 - General and Operations Managers.

All Corporate Services Managers

  • $2,783 Weekly Pay
  • Strong Future Growth
  • 12,800 workers Employment Size
  • Very high skill Skill level rating
  • 87% Full-Time Full-Time Share
  • 45 hours Average full-time
  • 48 years Average age
  • 62% female Gender Share

Corporate Services Managers plan, organise, direct, control and coordinate the overall administration of organisations.

Also known as: Business Services Manager or Administration Manager.

You need extensive relevant experience to work as a Corporate Services Manager. Formal qualifications might be useful but aren't essential. University and Vocational Education and Training (VET) are both common study pathways.

Tasks
  • providing high level administrative, strategic planning and operational support, research and advice to senior management on administrative matters such as staff management, financial planning, facility management and information services
  • developing and managing the organisation's administrative, financial, physical and staff resources
  • developing and implementing administrative, financial and operational procedural statements and guidelines for use by staff in the organisation
  • analysing complex resource management issues and initiatives that affect the organisation, and preparing associated reports, correspondence and submissions
  • providing information and support for the preparation of financial reports and budgets
  • leading, managing and developing administrative staff to ensure smooth business operations and the provision of accurate and timely information
  • representing the organisation in negotiations, and at conventions, seminars, public hearings and forums, and promoting existing and new programs and policies

You need extensive relevant experience to work as a Corporate Services Manager. Formal qualifications might be useful but aren't essential. University and Vocational Education and Training (VET) are both common study pathways.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • Course Seeker to search and compare higher education courses.
  • ComparED to compare undergraduate and postgraduate student experiences and outcomes.
  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Business Services VET training pathways.

Employers look for Corporate Services Managers who have strong people skills, can communicate clearly and are organised.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Administration and management

    74% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  2. Customer and personal service

    72% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  3. Personnel and human resources

    63% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  4. Production and processing

    62% Skill level

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

  5. Mathematics

    59% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  6. Sales and marketing

    58% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  7. Computers and electronics

    57% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  8. Education and training

    55% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  9. Economics and accounting

    55% Skill level

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  10. Clerical

    53% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  11. English language

    53% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  12. Law and government

    45% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  13. Public safety and security

    45% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  14. Mechanical

    42% Skill level

    Machines and tools, including their designs, uses, repair, and maintenance.

  15. Psychology

    40% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  16. Communications and media

    38% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  17. Technical design

    38% Skill level

    Design techniques, tools, and principles used to make detailed technical plans, blueprints, drawings, and models.

  18. Building and construction

    37% Skill level

    Materials, and methods used to construct or repair houses, buildings, or other structures like highways and roads.

  19. Telecommunications

    33% Skill level

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

  20. Engineering and technology

    33% Skill level

    Use engineering, science and technology to design and produce goods and services.

Skills

Skills can be improved through training or experience.

  1. Active listening

    57% Skill level

    Listening to others, not interrupting, and asking good questions.

  2. Critical thinking

    57% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  3. Monitoring

    57% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  4. Reading comprehension

    57% Skill level

    Reading work related information.

  5. Social perceptiveness

    57% Skill level

    Understanding why people react the way they do.

  6. Speaking

    57% Skill level

    Talking to others.

  7. Coordination with others

    55% Skill level

    Being adaptable and coordinating work with other people.

  8. Management of personnel resources

    55% Skill level

    Motivating, developing, and directing people as they work, and choosing the best people for the job.

  9. Writing

    55% Skill level

    Writing things for co-workers or customers.

  10. Time management

    54% Skill level

    Managing your own and other peoples' time to get work done.

  11. Complex problem solving

    54% Skill level

    Noticing a problem and figuring out the best way to solve it.

  12. Judgment and decision making

    54% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  13. Active learning

    52% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  14. Negotiation

    52% Skill level

    Bringing people together and trying to sort out their differences.

  15. Persuasion

    50% Skill level

    Talking people into changing their minds or their behaviour.

  16. Management of financial resources

    48% Skill level

    Figuring out how money is needed to do something, and keeping track of the money that's being spent.

  17. Management of material resources

    46% Skill level

    Providing the right equipment, facilities, and materials needed to do work.

  18. Instructing

    46% Skill level

    Teaching people how to do something.

  19. Learning strategies

    46% Skill level

    Figuring out the best way to teach or learn something new.

  20. Serving others

    45% Skill level

    Looking for ways to help people.

Abilities

Workers use these physical and mental abilities.

  1. Oral comprehension

    59% Skill level

    Listen to and understand what people say.

  2. Oral expression

    57% Skill level

    Communicate by speaking.

  3. Written comprehension

    57% Skill level

    Read and understand written information.

  4. Written expression

    57% Skill level

    Write in a way that people can understand.

  5. Problem spotting

    55% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  6. Deductive reasoning

    54% Skill level

    Use general rules to find answers or solve problems logically.

  7. Sorting or ordering

    52% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  8. Inductive reasoning

    48% Skill level

    Use lots of detailed information to come up with answers or make general rules.

  9. Originality

    48% Skill level

    Come up with unusual or clever ideas, or creative ways to solve a problem.

  10. Speech clarity

    46% Skill level

    Speak clearly so others can understand you.

  11. Speech recognition

    46% Skill level

    Identify and understand the speech of another person.

  12. Near vision

    46% Skill level

    See details that are up-close (within a few feet).

  13. Brainstorming

    46% Skill level

    Come up with a number of ideas about a topic, even if the ideas aren't very good.

  14. Mathematics

    45% Skill level

    Choose the right maths method or formula to solve a problem.

  15. Categorising

    43% Skill level

    Come up with different ways of grouping things.

  16. Far vision

    41% Skill level

    See details that are far away.

  17. Multitasking

    41% Skill level

    Do two or more things at the same time.

  18. Selective attention

    41% Skill level

    Pay attention to something without being distracted.

  19. Visualization

    36% Skill level

    Imagine how something will look after it is moved around or changed.

  20. Flexibility of closure

    32% Skill level

    See a pattern (a figure, object, word, or sound) hidden in other distracting material.

Activities

These are kinds of activities workers regularly do in this job.

  1. Planning and prioritising work

    73% Skill level

    Deciding on goals and putting together a detailed plan to get the work done.

  2. Building good relationships

    70% Skill level

    Building good working relationships and keeping them over time.

  3. Guiding and directing staff

    68% Skill level

    Guiding and directing staff, including setting and monitoring performance standards.

  4. Coordinating the work of a team

    64% Skill level

    Getting members of a group to work together to finish a task.

  5. Making decisions and solving problems

    64% Skill level

    Using information to work out the best solution and solve problems.

  6. Communicating within a team

    64% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  7. Assessing and evaluating things

    63% Skill level

    Working out the value, importance, or quality of things, services or people.

  8. Negotiating and resolving conflicts

    63% Skill level

    Handling complaints and disagreements, and negotiating with people.

  9. Coaching and developing others

    62% Skill level

    Working out the needs of others and coaching, mentoring, or helping them to improve.

  10. Monitoring people, processes and things

    62% Skill level

    Checking objects, actions, or events, and keeping an eye out for problems.

  11. Scheduling work and activities

    61% Skill level

    Working out the timing of events, programs, and activities, as well as the work of others.

  12. Looking for changes over time

    60% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  13. Working with the public

    59% Skill level

    Greeting or serving customers, clients or guests, and public speaking or performing.

  14. Researching and investigating

    59% Skill level

    Looking for, getting and understanding different kinds of information.

  15. Collecting and organising information

    59% Skill level

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  16. Communicating with the public

    58% Skill level

    Giving information to the public, business or government by telephone, in writing, or in person.

  17. Checking compliance with standards

    58% Skill level

    Deciding whether events or processes comply with laws, regulations, or standards.

  18. Working with computers

    52% Skill level

    Using computers to program, write software, set up functions, enter data, or process information.

  19. Training and teaching others

    51% Skill level

    Understanding the needs of others, developing training programs, and teaching or instructing.

  20. Leading and encouraging a team

    50% Skill level

    Encouraging and building trust, respect, and cooperation among team members.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 11-1021.00 - General and Operations Managers.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Face-to-face discussions

    99% Important

    Talk with people face-to-face.

  2. Telephone

    99% Important

    Talk on the telephone.

  3. Electronic mail

    97% Important

    Use electronic mail.

  4. Unstructured work

    96% Important

    Have freedom to decide on tasks, priorities, and goals.

  5. Contact with people

    96% Important

    Have contact with people by telephone, face-to-face, or any other way.

  6. Teamwork

    96% Important

    Work with people in a group or team.

  7. Freedom to make decisions

    96% Important

    Have freedom to make decision on your own.

  8. Indoors, heat controlled

    93% Important

    Work indoors with access to heating or cooling.

  9. Responsible for outcomes

    91% Important

    Take responsibility for the results of other people's work.

  10. Frequent decision making

    91% Important

    Frequently make decisions that impact other people.

  11. Impact of decisions

    91% Important

    Make decisions that have a large impact on other people.

  12. Lead or coordinate a team

    88% Important

    Lead others to do work activities.

  13. Health and safety of others

    85% Important

    Take responsibility for the health and safety of others.

  14. Time pressure

    84% Important

    Work to strict deadlines.

  15. Contact with the public

    83% Important

    Work with customers or the public.

  16. Being exact or accurate

    80% Important

    Be very exact or highly accurate.

  17. Letters and memos

    79% Important

    Write letters and memos.

  18. Conflict situations

    75% Important

    Deal with conflict or disagreements.

  19. Repeating same tasks

    72% Important

    Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.

  20. Spend time sitting

    71% Important

    Spend time sitting at work.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Relationships

    90% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  2. Independence

    86% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  3. Working conditions

    86% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  4. Recognition

    81% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

  5. Achievement

    76% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  6. Support

    67% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Enterprising

    100% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  2. Administrative

    52% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  3. Helping

    48% Important

    Working with people. Helping or providing service to others.

  4. Analytical

    19% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  5. Practical

    19% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  6. Creative

    14% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 11-1021.00 - General and Operations Managers.
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