Overview
All Transport and Despatch Clerks
-
$1,356 Weekly Pay
-
Stable Future Growth
Despatching and Receiving Clerks
-
22,500 workers Employment Size
-
Lower skill Skill level rating
-
88% Full-Time Full-Time Share
-
44 hours Average full-time
-
42 years Average age
-
32% female Gender Share
Despatching and Receiving Clerks verify and maintain records of incoming and outgoing goods in warehouse or distribution centres and prepare goods for despatch.
Also known as: Despatch Clerk or Freight Clerk.
Specialisations: Aircraft Load Controller, Shipping and Receiving Clerk, Truck Despatcher.
You can work as a Despatching and Receiving Clerk without formal qualifications, however, a certificate III or IV in logistics or warehousing operations may be useful.
Tasks
- Identifies items and containers of incoming and outgoing shipments and verifies them against consignment records.
- Ensures outgoing shipments are in good condition and meet specifications.
- Arranges internal distribution of goods received.
- Organises the dispatch of goods with completed documentation.
- Maintains prescribed records of goods received and dispatched.
- Examines shipping documents and verifies cargo to be released.
- Records customs clearance requirements and authorises collection of cargo.
- Calculates storage and clearance charges and bills customers.
- Receives details of outgoing cargo, and arranges bookings of freight space and collection of goods from customers.
- Provides information to customers on custom tariffs, tariff classifications and concessions, and methods of clearing goods.
Prospects
The number of people working as Despatching and Receiving Clerks (in their main job) stayed about the same over 5 years:
from 22,600 in 2011 to 22,500 in 2016.
Caution: The Australian jobs market is changing in response to the COVID-19 pandemic. These estimates do not take account of the impact of COVID-19. They may not reflect the current jobs market and should be used and interpreted with extreme caution.
- Size: This is a medium sized occupation.
- Location: Despatching and Receiving Clerks work in many regions of Australia.
- Industries: Most work in Transport, Postal and Warehousing; Manufacturing; and Wholesale Trade.
- Full-time: Most work full-time (88%, much higher than the average of 66%).
- Hours: Full-time workers spend around 44 hours per week at work (compared to the average of 44 hours).
- Age: The average age is 42 years (compared to the average of 40 years).
- Gender: 32% of workers are female (compared to the average of 48%).
Main Industries
Source: Based on ABS Census 2016, Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
States and Territories
NSW
VIC
QLD
SA
WA
TAS
NT
ACT
Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
Age Profile
Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Education Level
Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Pathways
You can work as a Despatching and Receiving Clerk without formal qualifications, however, a certificate III or IV in logistics or warehousing operations may be useful.
Before starting a course, check it will provide you with the skills and qualifications you need. Visit
- My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
- AAPathways website to explore Transport and Logistics Training Package VET training pathways.
Skills & Knowledge
Employers look for Transport and Despatch Clerks who provide good customer service, can work independently as well as part of a team and can communicate clearly.
Filter Skills & Knowledge
Knowledge
These are important topics, subjects or knowledge areas.
-
Clerical
Word processing, managing files and records, stenography and transcription, designing forms, and other office work.
-
Production and processing
Raw materials, production processes, quality control, costs, and ways of making and distributing goods.
-
Customer and personal service
Understanding customer needs, providing good quality service, and measuring customer satisfaction.
-
Administration and management
Business principles involved in strategic planning, leadership, and coordinating people and resources.
-
Computers and electronics
Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
-
English language
English language including the meaning and spelling of words, rules of composition, and grammar.
-
Mathematics
Arithmetic, algebra, geometry, calculus, or statistics.
-
Transportation
Moving people or goods by air, rail, sea, or road.
-
Education and training
Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
-
Public safety and security
Use of equipment, rules and ideas to protect people, data, property, and institutions.
-
Mechanical
Machines and tools, including their designs, uses, repair, and maintenance.
-
Geography
Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.
-
Sales and marketing
Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.
-
Law and government
How our laws and courts work. Government rules and regulations, and the political system.
-
Communications and media
Media production, communication, and dissemination. Includes written, spoken, and visual media.
-
Psychology
Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.
-
Economics and accounting
Economics and accounting, the financial markets, banking and checking and reporting of financial data.
-
Telecommunications
Transmission, broadcasting, switching, control, and operation of telecommunications systems.
-
Building and construction
Materials, and methods used to construct or repair houses, buildings, or other structures like highways and roads.
-
Personnel and human resources
Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.
Skills
Skills can be improved through training or experience.
-
Critical thinking
Thinking about the pros and cons of different ways to solve a problem.
-
Reading comprehension
Reading work related information.
-
Active listening
Listening to others, not interrupting, and asking good questions.
-
Coordination with others
Being adaptable and coordinating work with other people.
-
Monitoring
Keeping track of how well work is progressing so you can make changes or improvements.
-
Speaking
Talking to others.
-
Writing
Writing things for co-workers or customers.
-
Judgment and decision making
Figuring out the pros and cons of different options and choosing the best one.
-
Complex problem solving
Noticing a problem and figuring out the best way to solve it.
-
Mathematics
Using maths to solve problems.
-
Social perceptiveness
Understanding why people react the way they do.
-
Instructing
Teaching people how to do something.
-
Serving others
Looking for ways to help people.
-
Time management
Managing your own and other peoples' time to get work done.
-
Active learning
Being able to use what you have learnt to solve problems now and again in the future.
-
Management of personnel resources
Motivating, developing, and directing people as they work, and choosing the best people for the job.
-
Negotiation
Bringing people together and trying to sort out their differences.
-
Operation monitoring
Watching gauges, dials, or other indicators to make sure a machine is working properly.
-
Persuasion
Talking people into changing their minds or their behaviour.
-
Quality control analysis
Doing tests and checking products, services, or processes to make sure they are working properly.
Abilities
Workers use these physical and mental abilities.
-
Near vision
See details that are up-close (within a few feet).
-
Oral expression
Communicate by speaking.
-
Oral comprehension
Listen to and understand what people say.
-
Deductive reasoning
Use general rules to find answers or solve problems logically.
-
Categorising
Come up with different ways of grouping things.
-
Written comprehension
Read and understand written information.
-
Sorting or ordering
Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).
-
Extent flexibility
Bend, stretch, twist, or reach with your body, arms, and/or legs.
-
Far vision
See details that are far away.
-
Inductive reasoning
Use lots of detailed information to come up with answers or make general rules.
-
Problem spotting
Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.
-
Manual dexterity
Quickly move your hand to grasp, manipulate, or assemble objects.
-
Speech clarity
Speak clearly so others can understand you.
-
Static strength
Lift, push, pull, or carry things.
-
Trunk strength
Use your abdominal and lower back muscles a number of times without 'giving out' or fatiguing.
-
Perceptual speed
Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.
-
Speech recognition
Identify and understand the speech of another person.
-
Multilimb coordination
Use your arms and/or legs at the same time while sitting, standing, or lying down.
-
Finger dexterity
Put together small parts with your fingers.
-
Selective attention
Pay attention to something without being distracted.
Activities
These are kinds of activities workers regularly do in this job.
-
Handling and moving objects
Using hands and arms in handling, installing, positioning, moving and manipulating objects.
-
Planning and prioritising work
Deciding on goals and putting together a detailed plan to get the work done.
-
Building good relationships
Building good working relationships and keeping them over time.
-
Monitoring people, processes and things
Checking objects, actions, or events, and keeping an eye out for problems.
-
Communicating within a team
Giving information to co-workers by telephone, in writing, or in person.
-
Collecting and organising information
Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.
-
Doing physically active work
Use your arms, legs and whole body, such as climbing, lifting, balancing, walking, stooping, and handling objects.
-
Working with computers
Using computers to program, write software, set up functions, enter data, or process information.
-
Looking for changes over time
Comparing objects, actions, or events. Looking for differences between them or changes over time.
-
Making decisions and solving problems
Using information to work out the best solution and solve problems.
-
Researching and investigating
Looking for, getting and understanding different kinds of information.
-
Assessing and evaluating things
Working out the value, importance, or quality of things, services or people.
-
Checking for errors or defects
Inspecting equipment, structures, or materials for errors, problems or defects.
-
Estimating amounts, costs and resources
Working out sizes, distances, amounts, time, costs, resources, or materials needed for a task.
-
Checking compliance with standards
Deciding whether events or processes comply with laws, regulations, or standards.
-
Making sense of information and ideas
Looking at, working with, and understanding data or information.
-
Communicating with the public
Giving information to the public, business or government by telephone, in writing, or in person.
-
Documenting or recording information
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
-
Providing office support
Doing day-to-day office work such as filing and processing paperwork.
-
Driving vehicles or equipment
Running, manoeuvring, navigating, or driving things like forklifts, vehicles, aircraft, or water craft.

O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-5071.00 - Shipping, Receiving, and Traffic Clerks.
Work Environment
Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
Filter Work Environment
Demands
The physical and social demands workers face most often are shown below.
-
Contact with people
Have contact with people by telephone, face-to-face, or any other way.
-
Face-to-face discussions
Talk with people face-to-face.
-
Being exact or accurate
Be very exact or highly accurate.
-
Teamwork
Work with people in a group or team.
-
Time pressure
Work to strict deadlines.
-
Telephone
Talk on the telephone.
-
Electronic mail
Use electronic mail.
-
Freedom to make decisions
Have freedom to make decision on your own.
-
Repeating same tasks
Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.
-
Indoors, heat controlled
Work indoors with access to heating or cooling.
-
Frequent decision making
Frequently make decisions that impact other people.
-
Unstructured work
Have freedom to decide on tasks, priorities, and goals.
-
Impact of decisions
Make decisions that have a large impact on other people.
-
Lead or coordinate a team
Lead others to do work activities.
-
Contact with the public
Work with customers or the public.
-
Health and safety of others
Take responsibility for the health and safety of others.
-
Physically close to people
Work physically close to other people.
-
Using your hands to handle, control, or feel
Spend time using your hands to handle, control, or feel objects, tools or controls.
-
Spend time standing
Spend time standing at work.
-
Making repetitive motions
Spend time making repetitive motions.
Values
Work values are important to a person’s feeling of satisfaction. All six values are shown below.
-
Relationships
Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.
-
Support
Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.
-
Independence
Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.
-
Working conditions
Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.
-
Achievement
Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.
-
Recognition
Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.
Interests
Interests are the style or type of work we prefer to do. All interest areas are shown below.
-
Administrative
Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.
-
Practical
Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.
-
Enterprising
Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.
-
Analytical
Ideas and thinking. Searching for facts and figuring out problems in your head.
-
Creative
Working with forms, designs and patterns. Often need self-expression and can be done without following rules.
-
Helping
Working with people. Helping or providing service to others.

O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-5071.00 - Shipping, Receiving, and Traffic Clerks.
All Transport and Despatch Clerks
-
$1,356 Weekly Pay
-
Stable Future Growth
Despatching and Receiving Clerks
-
22,500 workers Employment Size
-
Lower skill Skill level rating
-
88% Full-Time Full-Time Share
-
44 hours Average full-time
-
42 years Average age
-
32% female Gender Share
Despatching and Receiving Clerks verify and maintain records of incoming and outgoing goods in warehouse or distribution centres and prepare goods for despatch.
Also known as: Despatch Clerk or Freight Clerk.
Specialisations: Aircraft Load Controller, Shipping and Receiving Clerk, Truck Despatcher.
You can work as a Despatching and Receiving Clerk without formal qualifications, however, a certificate III or IV in logistics or warehousing operations may be useful.
Tasks
- Identifies items and containers of incoming and outgoing shipments and verifies them against consignment records.
- Ensures outgoing shipments are in good condition and meet specifications.
- Arranges internal distribution of goods received.
- Organises the dispatch of goods with completed documentation.
- Maintains prescribed records of goods received and dispatched.
- Examines shipping documents and verifies cargo to be released.
- Records customs clearance requirements and authorises collection of cargo.
- Calculates storage and clearance charges and bills customers.
- Receives details of outgoing cargo, and arranges bookings of freight space and collection of goods from customers.
- Provides information to customers on custom tariffs, tariff classifications and concessions, and methods of clearing goods.
The number of people working as Despatching and Receiving Clerks (in their main job) stayed about the same over 5 years:
from 22,600 in 2011 to 22,500 in 2016.
Caution: The Australian jobs market is changing in response to the COVID-19 pandemic. These estimates do not take account of the impact of COVID-19. They may not reflect the current jobs market and should be used and interpreted with extreme caution.
- Size: This is a medium sized occupation.
- Location: Despatching and Receiving Clerks work in many regions of Australia.
- Industries: Most work in Transport, Postal and Warehousing; Manufacturing; and Wholesale Trade.
- Full-time: Most work full-time (88%, much higher than the average of 66%).
- Hours: Full-time workers spend around 44 hours per week at work (compared to the average of 44 hours).
- Age: The average age is 42 years (compared to the average of 40 years).
- Gender: 32% of workers are female (compared to the average of 48%).
Main Industries
Source: Based on ABS Census 2016, Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
States and Territories
NSW
VIC
QLD
SA
WA
TAS
NT
ACT
Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
Age Profile
Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Education Level
Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
You can work as a Despatching and Receiving Clerk without formal qualifications, however, a certificate III or IV in logistics or warehousing operations may be useful.
Before starting a course, check it will provide you with the skills and qualifications you need. Visit
- My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
- AAPathways website to explore Transport and Logistics Training Package VET training pathways.
Employers look for Transport and Despatch Clerks who provide good customer service, can work independently as well as part of a team and can communicate clearly.
Filter Skills & Knowledge
Knowledge
These are important topics, subjects or knowledge areas.
-
Clerical
Word processing, managing files and records, stenography and transcription, designing forms, and other office work.
-
Production and processing
Raw materials, production processes, quality control, costs, and ways of making and distributing goods.
-
Customer and personal service
Understanding customer needs, providing good quality service, and measuring customer satisfaction.
-
Administration and management
Business principles involved in strategic planning, leadership, and coordinating people and resources.
-
Computers and electronics
Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
-
English language
English language including the meaning and spelling of words, rules of composition, and grammar.
-
Mathematics
Arithmetic, algebra, geometry, calculus, or statistics.
-
Transportation
Moving people or goods by air, rail, sea, or road.
-
Education and training
Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
-
Public safety and security
Use of equipment, rules and ideas to protect people, data, property, and institutions.
-
Mechanical
Machines and tools, including their designs, uses, repair, and maintenance.
-
Geography
Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.
-
Sales and marketing
Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.
-
Law and government
How our laws and courts work. Government rules and regulations, and the political system.
-
Communications and media
Media production, communication, and dissemination. Includes written, spoken, and visual media.
-
Psychology
Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.
-
Economics and accounting
Economics and accounting, the financial markets, banking and checking and reporting of financial data.
-
Telecommunications
Transmission, broadcasting, switching, control, and operation of telecommunications systems.
-
Building and construction
Materials, and methods used to construct or repair houses, buildings, or other structures like highways and roads.
-
Personnel and human resources
Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.
Skills
Skills can be improved through training or experience.
-
Critical thinking
Thinking about the pros and cons of different ways to solve a problem.
-
Reading comprehension
Reading work related information.
-
Active listening
Listening to others, not interrupting, and asking good questions.
-
Coordination with others
Being adaptable and coordinating work with other people.
-
Monitoring
Keeping track of how well work is progressing so you can make changes or improvements.
-
Speaking
Talking to others.
-
Writing
Writing things for co-workers or customers.
-
Judgment and decision making
Figuring out the pros and cons of different options and choosing the best one.
-
Complex problem solving
Noticing a problem and figuring out the best way to solve it.
-
Mathematics
Using maths to solve problems.
-
Social perceptiveness
Understanding why people react the way they do.
-
Instructing
Teaching people how to do something.
-
Serving others
Looking for ways to help people.
-
Time management
Managing your own and other peoples' time to get work done.
-
Active learning
Being able to use what you have learnt to solve problems now and again in the future.
-
Management of personnel resources
Motivating, developing, and directing people as they work, and choosing the best people for the job.
-
Negotiation
Bringing people together and trying to sort out their differences.
-
Operation monitoring
Watching gauges, dials, or other indicators to make sure a machine is working properly.
-
Persuasion
Talking people into changing their minds or their behaviour.
-
Quality control analysis
Doing tests and checking products, services, or processes to make sure they are working properly.
Abilities
Workers use these physical and mental abilities.
-
Near vision
See details that are up-close (within a few feet).
-
Oral expression
Communicate by speaking.
-
Oral comprehension
Listen to and understand what people say.
-
Deductive reasoning
Use general rules to find answers or solve problems logically.
-
Categorising
Come up with different ways of grouping things.
-
Written comprehension
Read and understand written information.
-
Sorting or ordering
Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).
-
Extent flexibility
Bend, stretch, twist, or reach with your body, arms, and/or legs.
-
Far vision
See details that are far away.
-
Inductive reasoning
Use lots of detailed information to come up with answers or make general rules.
-
Problem spotting
Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.
-
Manual dexterity
Quickly move your hand to grasp, manipulate, or assemble objects.
-
Speech clarity
Speak clearly so others can understand you.
-
Static strength
Lift, push, pull, or carry things.
-
Trunk strength
Use your abdominal and lower back muscles a number of times without 'giving out' or fatiguing.
-
Perceptual speed
Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.
-
Speech recognition
Identify and understand the speech of another person.
-
Multilimb coordination
Use your arms and/or legs at the same time while sitting, standing, or lying down.
-
Finger dexterity
Put together small parts with your fingers.
-
Selective attention
Pay attention to something without being distracted.
Activities
These are kinds of activities workers regularly do in this job.
-
Handling and moving objects
Using hands and arms in handling, installing, positioning, moving and manipulating objects.
-
Planning and prioritising work
Deciding on goals and putting together a detailed plan to get the work done.
-
Building good relationships
Building good working relationships and keeping them over time.
-
Monitoring people, processes and things
Checking objects, actions, or events, and keeping an eye out for problems.
-
Communicating within a team
Giving information to co-workers by telephone, in writing, or in person.
-
Collecting and organising information
Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.
-
Doing physically active work
Use your arms, legs and whole body, such as climbing, lifting, balancing, walking, stooping, and handling objects.
-
Working with computers
Using computers to program, write software, set up functions, enter data, or process information.
-
Looking for changes over time
Comparing objects, actions, or events. Looking for differences between them or changes over time.
-
Making decisions and solving problems
Using information to work out the best solution and solve problems.
-
Researching and investigating
Looking for, getting and understanding different kinds of information.
-
Assessing and evaluating things
Working out the value, importance, or quality of things, services or people.
-
Checking for errors or defects
Inspecting equipment, structures, or materials for errors, problems or defects.
-
Estimating amounts, costs and resources
Working out sizes, distances, amounts, time, costs, resources, or materials needed for a task.
-
Checking compliance with standards
Deciding whether events or processes comply with laws, regulations, or standards.
-
Making sense of information and ideas
Looking at, working with, and understanding data or information.
-
Communicating with the public
Giving information to the public, business or government by telephone, in writing, or in person.
-
Documenting or recording information
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
-
Providing office support
Doing day-to-day office work such as filing and processing paperwork.
-
Driving vehicles or equipment
Running, manoeuvring, navigating, or driving things like forklifts, vehicles, aircraft, or water craft.

O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-5071.00 - Shipping, Receiving, and Traffic Clerks.
Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
Filter Work Environment
Demands
The physical and social demands workers face most often are shown below.
-
Contact with people
Have contact with people by telephone, face-to-face, or any other way.
-
Face-to-face discussions
Talk with people face-to-face.
-
Being exact or accurate
Be very exact or highly accurate.
-
Teamwork
Work with people in a group or team.
-
Time pressure
Work to strict deadlines.
-
Telephone
Talk on the telephone.
-
Electronic mail
Use electronic mail.
-
Freedom to make decisions
Have freedom to make decision on your own.
-
Repeating same tasks
Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.
-
Indoors, heat controlled
Work indoors with access to heating or cooling.
-
Frequent decision making
Frequently make decisions that impact other people.
-
Unstructured work
Have freedom to decide on tasks, priorities, and goals.
-
Impact of decisions
Make decisions that have a large impact on other people.
-
Lead or coordinate a team
Lead others to do work activities.
-
Contact with the public
Work with customers or the public.
-
Health and safety of others
Take responsibility for the health and safety of others.
-
Physically close to people
Work physically close to other people.
-
Using your hands to handle, control, or feel
Spend time using your hands to handle, control, or feel objects, tools or controls.
-
Spend time standing
Spend time standing at work.
-
Making repetitive motions
Spend time making repetitive motions.
Values
Work values are important to a person’s feeling of satisfaction. All six values are shown below.
-
Relationships
Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.
-
Support
Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.
-
Independence
Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.
-
Working conditions
Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.
-
Achievement
Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.
-
Recognition
Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.
Interests
Interests are the style or type of work we prefer to do. All interest areas are shown below.
-
Administrative
Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.
-
Practical
Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.
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Enterprising
Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.
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Analytical
Ideas and thinking. Searching for facts and figuring out problems in your head.
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Creative
Working with forms, designs and patterns. Often need self-expression and can be done without following rules.
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Helping
Working with people. Helping or providing service to others.

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The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-5071.00 - Shipping, Receiving, and Traffic Clerks.