Overview
All Filing and Registry Clerks
-
$1,265 Weekly Pay
-
Stable Future Growth
-
21,200 workers Employment Size
-
Entry level Skill level rating
-
59% Full-Time Full-Time Share
-
40 hours Average full-time
-
42 years Average age
-
79% female Gender Share
Filing and Registry Clerks process and handle information and documents to maintain access to and security of database and record management systems.
Also known as: Records Clerk.
Specialisations: Medical Record Clerk.
You can work as a Filing or Registry Clerk without formal qualifications. Some on the job training may be provided. Some workers have Vocational Education and Training (VET) qualifications in areas such as business administration, information management or clerical studies.
Tasks
- sorting information and documents for filing according to database and record management system protocols
- classifying and coding information and documents for inclusion in database and record management systems
- updating and modifying records
- filing information and documents in database and record management systems
- identifying and retrieving information and documents for users
- recording file and document movements
- labelling storage locations, and assembling and labelling new files
- removing inactive and dead files
Prospects
The number of people working as Filing and Registry Clerks (in their main job) grew moderately over 5 years:
from 20,400 in 2014 to 21,200 in 2019.
Caution: The Australian jobs market is changing in response to the COVID-19 pandemic. These estimates do not take account of the impact of COVID-19. They may not reflect the current jobs market and should be used and interpreted with extreme caution.
- Size: This is a medium sized occupation.
- Location: Filing and Registry Clerks work in many regions of Australia.
- Industries: Most work in Public Administration and Safety; Health Care and Social Assistance; and Professional, Scientific and Technical Services.
- Earnings: Full-time workers on an adult wage earn around $1,265 per week (below the average of $1,460). Earnings tend to be lower when starting out and higher as experience grows.
- Full-time: More than half work full-time (59%, similar to the average of 66%), but there are many opportunities to work part-time.
- Hours: Full-time workers spend around 40 hours per week at work (compared to the average of 44 hours).
- Age: The average age is 42 years (compared to the average of 40 years).
- Gender: 79% of workers are female (compared to the average of 48%).
Employment Outlook
Caution: The 2019 employment projections do not take account of any impact caused by the COVID-19 pandemic and are therefore no longer reflective of current labour market conditions. As such, they should be used, and interpreted, with extreme caution. Source: ABS Labour Force Survey, National Skills Commission trend data to May 2019 and projections to 2024.
Weekly Earnings
Source: Based on ABS Survey of Employee Earnings and Hours (cat. no. 6306.0), May 2018, Customised Report. Median weekly total cash earnings for full-time non-managerial employees paid at the adult rate. Earnings are before tax and include amounts salary sacrificed. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
Main Industries
Source: Based on ABS Census 2016, Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
States and Territories
NSW
VIC
QLD
SA
WA
TAS
NT
ACT
Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
Age Profile
Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Education Level
Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Pathways
You can work as a Filing or Registry Clerk without formal qualifications. Some on the job training may be provided. Some workers have Vocational Education and Training (VET) qualifications in areas such as business administration, information management or clerical studies.
Before starting a course, check it will provide you with the skills and qualifications you need. Visit
- My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
- AAPathways website to explore Public Sector VET training pathways.
Skills & Knowledge
Employers look for Filing and Registry Clerks who have good computer skills, can communicate clearly and can interact with a variety of people.
Filter Skills & Knowledge
Knowledge
These are important topics, subjects or knowledge areas.
-
Clerical
Word processing, managing files and records, stenography and transcription, designing forms, and other office work.
-
Computers and electronics
Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
-
Customer and personal service
Understanding customer needs, providing good quality service, and measuring customer satisfaction.
-
English language
English language including the meaning and spelling of words, rules of composition, and grammar.
-
Mathematics
Arithmetic, algebra, geometry, calculus, or statistics.
-
Communications and media
Media production, communication, and dissemination. Includes written, spoken, and visual media.
-
Economics and accounting
Economics and accounting, the financial markets, banking and checking and reporting of financial data.
-
Education and training
Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
-
Law and government
How our laws and courts work. Government rules and regulations, and the political system.
-
Production and processing
Raw materials, production processes, quality control, costs, and ways of making and distributing goods.
-
Public safety and security
Use of equipment, rules and ideas to protect people, data, property, and institutions.
-
Administration and management
Business principles involved in strategic planning, leadership, and coordinating people and resources.
-
Telecommunications
Transmission, broadcasting, switching, control, and operation of telecommunications systems.
-
Psychology
Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.
-
Transportation
Moving people or goods by air, rail, sea, or road.
-
Therapy and counselling
Diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and career counselling and guidance.
-
Geography
Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.
-
Personnel and human resources
Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.
-
Medicine and dentistry
Diagnose and treat human injuries, diseases, and deformities, including preventive health-care measures.
-
Sales and marketing
Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.
Skills
Skills can be improved through training or experience.
-
Reading comprehension
Reading work related information.
-
Active listening
Listening to others, not interrupting, and asking good questions.
-
Critical thinking
Thinking about the pros and cons of different ways to solve a problem.
-
Speaking
Talking to others.
-
Writing
Writing things for co-workers or customers.
-
Time management
Managing your own and other peoples' time to get work done.
-
Serving others
Looking for ways to help people.
-
Active learning
Being able to use what you have learnt to solve problems now and again in the future.
-
Coordination with others
Being adaptable and coordinating work with other people.
-
Judgment and decision making
Figuring out the pros and cons of different options and choosing the best one.
-
Monitoring
Keeping track of how well work is progressing so you can make changes or improvements.
-
Social perceptiveness
Understanding why people react the way they do.
-
Complex problem solving
Noticing a problem and figuring out the best way to solve it.
-
Negotiation
Bringing people together and trying to sort out their differences.
-
Persuasion
Talking people into changing their minds or their behaviour.
-
Instructing
Teaching people how to do something.
-
Learning strategies
Figuring out the best way to teach or learn something new.
-
Systems analysis
Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.
-
Systems evaluation
Measuring how well a system is working and how to improve it.
-
Management of personnel resources
Motivating, developing, and directing people as they work, and choosing the best people for the job.
Abilities
Workers use these physical and mental abilities.
-
Near vision
See details that are up-close (within a few feet).
-
Oral comprehension
Listen to and understand what people say.
-
Categorising
Come up with different ways of grouping things.
-
Oral expression
Communicate by speaking.
-
Written expression
Write in a way that people can understand.
-
Sorting or ordering
Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).
-
Written comprehension
Read and understand written information.
-
Flexibility of closure
See a pattern (a figure, object, word, or sound) hidden in other distracting material.
-
Problem spotting
Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.
-
Speech clarity
Speak clearly so others can understand you.
-
Speech recognition
Identify and understand the speech of another person.
-
Perceptual speed
Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.
-
Deductive reasoning
Use general rules to find answers or solve problems logically.
-
Finger dexterity
Put together small parts with your fingers.
-
Inductive reasoning
Use lots of detailed information to come up with answers or make general rules.
-
Selective attention
Pay attention to something without being distracted.
-
Originality
Come up with unusual or clever ideas, or creative ways to solve a problem.
-
Brainstorming
Come up with a number of ideas about a topic, even if the ideas aren't very good.
-
Far vision
See details that are far away.
-
Arm-hand steadiness
Keep your hand or arm steady.
Activities
These are kinds of activities workers regularly do in this job.
-
Building good relationships
Building good working relationships and keeping them over time.
-
Planning and prioritising work
Deciding on goals and putting together a detailed plan to get the work done.
-
Handling and moving objects
Using hands and arms in handling, installing, positioning, moving and manipulating objects.
-
Keeping your knowledge up-to-date
Keeping up-to-date with technology and new ideas.
-
Collecting and organising information
Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.
-
Communicating within a team
Giving information to co-workers by telephone, in writing, or in person.
-
Making decisions and solving problems
Using information to work out the best solution and solve problems.
-
Working with computers
Using computers to program, write software, set up functions, enter data, or process information.
-
Providing office support
Doing day-to-day office work such as filing and processing paperwork.
-
Researching and investigating
Looking for, getting and understanding different kinds of information.
-
Documenting or recording information
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
-
Checking compliance with standards
Deciding whether events or processes comply with laws, regulations, or standards.
-
Monitoring people, processes and things
Checking objects, actions, or events, and keeping an eye out for problems.
-
Looking for changes over time
Comparing objects, actions, or events. Looking for differences between them or changes over time.
-
Assessing and evaluating things
Working out the value, importance, or quality of things, services or people.
-
Scheduling work and activities
Working out the timing of events, programs, and activities, as well as the work of others.
-
Making sense of information and ideas
Looking at, working with, and understanding data or information.
-
Negotiating and resolving conflicts
Handling complaints and disagreements, and negotiating with people.
-
Helping and caring for others
Providing personal assistance, medical attention, or emotional support.
-
Communicating with the public
Giving information to the public, business or government by telephone, in writing, or in person.

O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-4071.00 - File Clerks.
Work Environment
Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
Filter Work Environment
Demands
The physical and social demands workers face most often are shown below.
-
Telephone
Talk on the telephone.
-
Electronic mail
Use electronic mail.
-
Being exact or accurate
Be very exact or highly accurate.
-
Contact with people
Have contact with people by telephone, face-to-face, or any other way.
-
Teamwork
Work with people in a group or team.
-
Spend time sitting
Spend time sitting at work.
-
Letters and memos
Write letters and memos.
-
Responsible for outcomes
Take responsibility for the results of other people's work.
-
Face-to-face discussions
Talk with people face-to-face.
-
Lead or coordinate a team
Lead others to do work activities.
-
Contact with the public
Work with customers or the public.
-
Unstructured work
Have freedom to decide on tasks, priorities, and goals.
-
Indoors, heat controlled
Work indoors with access to heating or cooling.
-
Repeating same tasks
Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.
-
Time pressure
Work to strict deadlines.
-
Angry or unpleasant people
Deal with unpleasant, angry, or rude people.
-
Health and safety of others
Take responsibility for the health and safety of others.
-
Making repetitive motions
Spend time making repetitive motions.
-
Freedom to make decisions
Have freedom to make decision on your own.
-
Physically close to people
Work physically close to other people.
Values
Work values are important to a person’s feeling of satisfaction. All six values are shown below.
-
Support
Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.
-
Relationships
Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.
-
Independence
Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.
-
Achievement
Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.
-
Working conditions
Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.
-
Recognition
Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.
Interests
Interests are the style or type of work we prefer to do. All interest areas are shown below.
-
Administrative
Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.
-
Practical
Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.
-
Enterprising
Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.
-
Analytical
Ideas and thinking. Searching for facts and figuring out problems in your head.
-
Helping
Working with people. Helping or providing service to others.
-
Creative
Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-4071.00 - File Clerks.
All Filing and Registry Clerks
-
$1,265 Weekly Pay
-
Stable Future Growth
-
21,200 workers Employment Size
-
Entry level Skill level rating
-
59% Full-Time Full-Time Share
-
40 hours Average full-time
-
42 years Average age
-
79% female Gender Share
Filing and Registry Clerks process and handle information and documents to maintain access to and security of database and record management systems.
Also known as: Records Clerk.
Specialisations: Medical Record Clerk.
You can work as a Filing or Registry Clerk without formal qualifications. Some on the job training may be provided. Some workers have Vocational Education and Training (VET) qualifications in areas such as business administration, information management or clerical studies.
Tasks
- sorting information and documents for filing according to database and record management system protocols
- classifying and coding information and documents for inclusion in database and record management systems
- updating and modifying records
- filing information and documents in database and record management systems
- identifying and retrieving information and documents for users
- recording file and document movements
- labelling storage locations, and assembling and labelling new files
- removing inactive and dead files
The number of people working as Filing and Registry Clerks (in their main job) grew moderately over 5 years:
from 20,400 in 2014 to 21,200 in 2019.
Caution: The Australian jobs market is changing in response to the COVID-19 pandemic. These estimates do not take account of the impact of COVID-19. They may not reflect the current jobs market and should be used and interpreted with extreme caution.
- Size: This is a medium sized occupation.
- Location: Filing and Registry Clerks work in many regions of Australia.
- Industries: Most work in Public Administration and Safety; Health Care and Social Assistance; and Professional, Scientific and Technical Services.
- Earnings: Full-time workers on an adult wage earn around $1,265 per week (below the average of $1,460). Earnings tend to be lower when starting out and higher as experience grows.
- Full-time: More than half work full-time (59%, similar to the average of 66%), but there are many opportunities to work part-time.
- Hours: Full-time workers spend around 40 hours per week at work (compared to the average of 44 hours).
- Age: The average age is 42 years (compared to the average of 40 years).
- Gender: 79% of workers are female (compared to the average of 48%).
Employment Outlook
Caution: The 2019 employment projections do not take account of any impact caused by the COVID-19 pandemic and are therefore no longer reflective of current labour market conditions. As such, they should be used, and interpreted, with extreme caution. Source: ABS Labour Force Survey, National Skills Commission trend data to May 2019 and projections to 2024.
Weekly Earnings
Source: Based on ABS Survey of Employee Earnings and Hours (cat. no. 6306.0), May 2018, Customised Report. Median weekly total cash earnings for full-time non-managerial employees paid at the adult rate. Earnings are before tax and include amounts salary sacrificed. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
Main Industries
Source: Based on ABS Census 2016, Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
States and Territories
NSW
VIC
QLD
SA
WA
TAS
NT
ACT
Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
Age Profile
Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Education Level
Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
You can work as a Filing or Registry Clerk without formal qualifications. Some on the job training may be provided. Some workers have Vocational Education and Training (VET) qualifications in areas such as business administration, information management or clerical studies.
Before starting a course, check it will provide you with the skills and qualifications you need. Visit
- My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
- AAPathways website to explore Public Sector VET training pathways.
Employers look for Filing and Registry Clerks who have good computer skills, can communicate clearly and can interact with a variety of people.
Filter Skills & Knowledge
Knowledge
These are important topics, subjects or knowledge areas.
-
Clerical
Word processing, managing files and records, stenography and transcription, designing forms, and other office work.
-
Computers and electronics
Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
-
Customer and personal service
Understanding customer needs, providing good quality service, and measuring customer satisfaction.
-
English language
English language including the meaning and spelling of words, rules of composition, and grammar.
-
Mathematics
Arithmetic, algebra, geometry, calculus, or statistics.
-
Communications and media
Media production, communication, and dissemination. Includes written, spoken, and visual media.
-
Economics and accounting
Economics and accounting, the financial markets, banking and checking and reporting of financial data.
-
Education and training
Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
-
Law and government
How our laws and courts work. Government rules and regulations, and the political system.
-
Production and processing
Raw materials, production processes, quality control, costs, and ways of making and distributing goods.
-
Public safety and security
Use of equipment, rules and ideas to protect people, data, property, and institutions.
-
Administration and management
Business principles involved in strategic planning, leadership, and coordinating people and resources.
-
Telecommunications
Transmission, broadcasting, switching, control, and operation of telecommunications systems.
-
Psychology
Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.
-
Transportation
Moving people or goods by air, rail, sea, or road.
-
Therapy and counselling
Diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and career counselling and guidance.
-
Geography
Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.
-
Personnel and human resources
Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.
-
Medicine and dentistry
Diagnose and treat human injuries, diseases, and deformities, including preventive health-care measures.
-
Sales and marketing
Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.
Skills
Skills can be improved through training or experience.
-
Reading comprehension
Reading work related information.
-
Active listening
Listening to others, not interrupting, and asking good questions.
-
Critical thinking
Thinking about the pros and cons of different ways to solve a problem.
-
Speaking
Talking to others.
-
Writing
Writing things for co-workers or customers.
-
Time management
Managing your own and other peoples' time to get work done.
-
Serving others
Looking for ways to help people.
-
Active learning
Being able to use what you have learnt to solve problems now and again in the future.
-
Coordination with others
Being adaptable and coordinating work with other people.
-
Judgment and decision making
Figuring out the pros and cons of different options and choosing the best one.
-
Monitoring
Keeping track of how well work is progressing so you can make changes or improvements.
-
Social perceptiveness
Understanding why people react the way they do.
-
Complex problem solving
Noticing a problem and figuring out the best way to solve it.
-
Negotiation
Bringing people together and trying to sort out their differences.
-
Persuasion
Talking people into changing their minds or their behaviour.
-
Instructing
Teaching people how to do something.
-
Learning strategies
Figuring out the best way to teach or learn something new.
-
Systems analysis
Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.
-
Systems evaluation
Measuring how well a system is working and how to improve it.
-
Management of personnel resources
Motivating, developing, and directing people as they work, and choosing the best people for the job.
Abilities
Workers use these physical and mental abilities.
-
Near vision
See details that are up-close (within a few feet).
-
Oral comprehension
Listen to and understand what people say.
-
Categorising
Come up with different ways of grouping things.
-
Oral expression
Communicate by speaking.
-
Written expression
Write in a way that people can understand.
-
Sorting or ordering
Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).
-
Written comprehension
Read and understand written information.
-
Flexibility of closure
See a pattern (a figure, object, word, or sound) hidden in other distracting material.
-
Problem spotting
Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.
-
Speech clarity
Speak clearly so others can understand you.
-
Speech recognition
Identify and understand the speech of another person.
-
Perceptual speed
Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.
-
Deductive reasoning
Use general rules to find answers or solve problems logically.
-
Finger dexterity
Put together small parts with your fingers.
-
Inductive reasoning
Use lots of detailed information to come up with answers or make general rules.
-
Selective attention
Pay attention to something without being distracted.
-
Originality
Come up with unusual or clever ideas, or creative ways to solve a problem.
-
Brainstorming
Come up with a number of ideas about a topic, even if the ideas aren't very good.
-
Far vision
See details that are far away.
-
Arm-hand steadiness
Keep your hand or arm steady.
Activities
These are kinds of activities workers regularly do in this job.
-
Building good relationships
Building good working relationships and keeping them over time.
-
Planning and prioritising work
Deciding on goals and putting together a detailed plan to get the work done.
-
Handling and moving objects
Using hands and arms in handling, installing, positioning, moving and manipulating objects.
-
Keeping your knowledge up-to-date
Keeping up-to-date with technology and new ideas.
-
Collecting and organising information
Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.
-
Communicating within a team
Giving information to co-workers by telephone, in writing, or in person.
-
Making decisions and solving problems
Using information to work out the best solution and solve problems.
-
Working with computers
Using computers to program, write software, set up functions, enter data, or process information.
-
Providing office support
Doing day-to-day office work such as filing and processing paperwork.
-
Researching and investigating
Looking for, getting and understanding different kinds of information.
-
Documenting or recording information
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
-
Checking compliance with standards
Deciding whether events or processes comply with laws, regulations, or standards.
-
Monitoring people, processes and things
Checking objects, actions, or events, and keeping an eye out for problems.
-
Looking for changes over time
Comparing objects, actions, or events. Looking for differences between them or changes over time.
-
Assessing and evaluating things
Working out the value, importance, or quality of things, services or people.
-
Scheduling work and activities
Working out the timing of events, programs, and activities, as well as the work of others.
-
Making sense of information and ideas
Looking at, working with, and understanding data or information.
-
Negotiating and resolving conflicts
Handling complaints and disagreements, and negotiating with people.
-
Helping and caring for others
Providing personal assistance, medical attention, or emotional support.
-
Communicating with the public
Giving information to the public, business or government by telephone, in writing, or in person.

O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-4071.00 - File Clerks.
Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
Filter Work Environment
Demands
The physical and social demands workers face most often are shown below.
-
Telephone
Talk on the telephone.
-
Electronic mail
Use electronic mail.
-
Being exact or accurate
Be very exact or highly accurate.
-
Contact with people
Have contact with people by telephone, face-to-face, or any other way.
-
Teamwork
Work with people in a group or team.
-
Spend time sitting
Spend time sitting at work.
-
Letters and memos
Write letters and memos.
-
Responsible for outcomes
Take responsibility for the results of other people's work.
-
Face-to-face discussions
Talk with people face-to-face.
-
Lead or coordinate a team
Lead others to do work activities.
-
Contact with the public
Work with customers or the public.
-
Unstructured work
Have freedom to decide on tasks, priorities, and goals.
-
Indoors, heat controlled
Work indoors with access to heating or cooling.
-
Repeating same tasks
Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.
-
Time pressure
Work to strict deadlines.
-
Angry or unpleasant people
Deal with unpleasant, angry, or rude people.
-
Health and safety of others
Take responsibility for the health and safety of others.
-
Making repetitive motions
Spend time making repetitive motions.
-
Freedom to make decisions
Have freedom to make decision on your own.
-
Physically close to people
Work physically close to other people.
Values
Work values are important to a person’s feeling of satisfaction. All six values are shown below.
-
Support
Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.
-
Relationships
Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.
-
Independence
Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.
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Achievement
Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.
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Working conditions
Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.
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Recognition
Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.
Interests
Interests are the style or type of work we prefer to do. All interest areas are shown below.
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Administrative
Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.
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Practical
Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.
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Enterprising
Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.
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Analytical
Ideas and thinking. Searching for facts and figuring out problems in your head.
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Helping
Working with people. Helping or providing service to others.
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Creative
Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-4071.00 - File Clerks.