ALERT The future growth information does not take account of the impact of COVID-19. If you are affected by COVID-19 there is a range of support available.

Bank Managers and Branch Managers

ANZSCO ID 149914

Overview

All Other Hospitality, Retail and Service Managers

  • $1,806 Weekly Pay
  • Moderate Future Growth

Bank Managers and Branch Managers

  • 10,500 workers Employment Size
  • High skill Skill level rating
  • 92% Full-Time Full-Time Share
  • 44 hours Average full-time
  • 42 years Average age
  • 55% female Gender Share

Bank Managers and Branch Managers manage the general operational activities of bank branches, building societies, credit unions or similar financial institutions.

Specialisations: Credit Union Manager.

You need relevant work experience to work as a Bank Manager or Branch Manager. Formal qualifications might be useful but aren't essential. Vocational Education and Training (VET) and university are both common study pathways.

Tasks
  • Plans, organises and co-ordinates budgeting, accounting and expenditure control systems.
  • Plans and directs the collection of financial and accounting information and the preparation of budgets, reports and statutory returns.
  • Presents budget proposals to governing body, advising on the most effective use of resources and financing of capital expenditure and interpreting implications for business performance and funding.
  • Oversees operations of the institution often through subordinates.

Prospects

Pathways

You need relevant work experience to work as a Bank Manager or Branch Manager. Formal qualifications might be useful but aren't essential. Vocational Education and Training (VET) and university are both common study pathways.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • Course Seeker to search and compare higher education courses.
  • ComparED to compare undergraduate and postgraduate student experiences and outcomes.
  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Tourism, Travel and Hospitality and Retail Services VET training pathways.

Skills & Knowledge

Employers look for Hospitality, Retail and Service Managers who can communicate clearly in a team, provide good customer service and are well presented.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Administration and management

    66% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  2. Economics and accounting

    64% Skill level

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  3. Mathematics

    61% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  4. English language

    60% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  5. Customer and personal service

    59% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  6. Sales and marketing

    52% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  7. Computers and electronics

    48% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  8. Education and training

    45% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  9. Clerical

    45% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  10. Law and government

    45% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  11. Personnel and human resources

    44% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  12. Psychology

    42% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  13. Communications and media

    37% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  14. Sociology and anthropology

    26% Skill level

    Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

  15. Public safety and security

    26% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  16. Production and processing

    17% Skill level

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

  17. Telecommunications

    15% Skill level

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

  18. Building and construction

    12% Skill level

    Materials, and methods used to construct or repair houses, buildings, or other structures like highways and roads.

  19. Transportation

    12% Skill level

    Moving people or goods by air, rail, sea, or road.

  20. Therapy and counselling

    10% Skill level

    Diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and career counselling and guidance.

Skills

Skills can be improved through training or experience.

  1. Monitoring

    64% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  2. Active learning

    57% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  3. Active listening

    57% Skill level

    Listening to others, not interrupting, and asking good questions.

  4. Critical thinking

    57% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  5. Judgment and decision making

    57% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  6. Management of personnel resources

    57% Skill level

    Motivating, developing, and directing people as they work, and choosing the best people for the job.

  7. Reading comprehension

    57% Skill level

    Reading work related information.

  8. Social perceptiveness

    57% Skill level

    Understanding why people react the way they do.

  9. Speaking

    57% Skill level

    Talking to others.

  10. Writing

    57% Skill level

    Writing things for co-workers or customers.

  11. Learning strategies

    57% Skill level

    Figuring out the best way to teach or learn something new.

  12. Persuasion

    57% Skill level

    Talking people into changing their minds or their behaviour.

  13. Time management

    57% Skill level

    Managing your own and other peoples' time to get work done.

  14. Coordination with others

    55% Skill level

    Being adaptable and coordinating work with other people.

  15. Serving others

    55% Skill level

    Looking for ways to help people.

  16. Instructing

    55% Skill level

    Teaching people how to do something.

  17. Complex problem solving

    50% Skill level

    Noticing a problem and figuring out the best way to solve it.

  18. Negotiation

    50% Skill level

    Bringing people together and trying to sort out their differences.

  19. Mathematics

    48% Skill level

    Using maths to solve problems.

  20. Systems analysis

    48% Skill level

    Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.

Abilities

Workers use these physical and mental abilities.

  1. Oral comprehension

    64% Skill level

    Listen to and understand what people say.

  2. Deductive reasoning

    63% Skill level

    Use general rules to find answers or solve problems logically.

  3. Near vision

    61% Skill level

    See details that are up-close (within a few feet).

  4. Oral expression

    61% Skill level

    Communicate by speaking.

  5. Written comprehension

    59% Skill level

    Read and understand written information.

  6. Written expression

    59% Skill level

    Write in a way that people can understand.

  7. Working with numbers

    59% Skill level

    Add, subtract, multiply, or divide.

  8. Problem spotting

    57% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  9. Mathematics

    57% Skill level

    Choose the right maths method or formula to solve a problem.

  10. Speech recognition

    55% Skill level

    Identify and understand the speech of another person.

  11. Sorting or ordering

    55% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  12. Inductive reasoning

    54% Skill level

    Use lots of detailed information to come up with answers or make general rules.

  13. Speech clarity

    54% Skill level

    Speak clearly so others can understand you.

  14. Originality

    54% Skill level

    Come up with unusual or clever ideas, or creative ways to solve a problem.

  15. Brainstorming

    52% Skill level

    Come up with a number of ideas about a topic, even if the ideas aren't very good.

  16. Categorising

    50% Skill level

    Come up with different ways of grouping things.

  17. Memorization

    43% Skill level

    Remember things like words, numbers, pictures, and procedures.

  18. Perceptual speed

    43% Skill level

    Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.

  19. Flexibility of closure

    41% Skill level

    See a pattern (a figure, object, word, or sound) hidden in other distracting material.

  20. Multitasking

    41% Skill level

    Do two or more things at the same time.

Activities

These are kinds of activities workers regularly do in this job.

  1. Planning and prioritising work

    73% Skill level

    Deciding on goals and putting together a detailed plan to get the work done.

  2. Building good relationships

    72% Skill level

    Building good working relationships and keeping them over time.

  3. Coaching and developing others

    72% Skill level

    Working out the needs of others and coaching, mentoring, or helping them to improve.

  4. Communicating within a team

    71% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  5. Making decisions and solving problems

    68% Skill level

    Using information to work out the best solution and solve problems.

  6. Negotiating and resolving conflicts

    68% Skill level

    Handling complaints and disagreements, and negotiating with people.

  7. Guiding and directing staff

    68% Skill level

    Guiding and directing staff, including setting and monitoring performance standards.

  8. Working with computers

    68% Skill level

    Using computers to program, write software, set up functions, enter data, or process information.

  9. Coordinating the work of a team

    68% Skill level

    Getting members of a group to work together to finish a task.

  10. Keeping your knowledge up-to-date

    67% Skill level

    Keeping up-to-date with technology and new ideas.

  11. Influencing people

    66% Skill level

    Convincing people to buy something or to change their minds or actions.

  12. Monitoring people, processes and things

    63% Skill level

    Checking objects, actions, or events, and keeping an eye out for problems.

  13. Training and teaching others

    62% Skill level

    Understanding the needs of others, developing training programs, and teaching or instructing.

  14. Communicating with the public

    61% Skill level

    Giving information to the public, business or government by telephone, in writing, or in person.

  15. Making sense of information and ideas

    61% Skill level

    Looking at, working with, and understanding data or information.

  16. Leading and encouraging a team

    61% Skill level

    Encouraging and building trust, respect, and cooperation among team members.

  17. Researching and investigating

    60% Skill level

    Looking for, getting and understanding different kinds of information.

  18. Giving expert advice

    60% Skill level

    Providing guidance and expert advice to management or other groups.

  19. Checking compliance with standards

    59% Skill level

    Deciding whether events or processes comply with laws, regulations, or standards.

  20. Assessing and evaluating things

    57% Skill level

    Working out the value, importance, or quality of things, services or people.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 11-3031.02 - Financial Managers, Branch or Department.

Work Environment

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Electronic mail

    100% Important

    Use electronic mail.

  2. Telephone

    100% Important

    Talk on the telephone.

  3. Face-to-face discussions

    100% Important

    Talk with people face-to-face.

  4. Indoors, heat controlled

    94% Important

    Work indoors with access to heating or cooling.

  5. Contact with people

    94% Important

    Have contact with people by telephone, face-to-face, or any other way.

  6. Being exact or accurate

    93% Important

    Be very exact or highly accurate.

  7. Frequent decision making

    92% Important

    Frequently make decisions that impact other people.

  8. Responsible for outcomes

    89% Important

    Take responsibility for the results of other people's work.

  9. Lead or coordinate a team

    88% Important

    Lead others to do work activities.

  10. Teamwork

    85% Important

    Work with people in a group or team.

  11. Contact with the public

    84% Important

    Work with customers or the public.

  12. Unstructured work

    84% Important

    Have freedom to decide on tasks, priorities, and goals.

  13. Freedom to make decisions

    83% Important

    Have freedom to make decision on your own.

  14. Spend time sitting

    83% Important

    Spend time sitting at work.

  15. Impact of decisions

    82% Important

    Make decisions that have a large impact on other people.

  16. Time pressure

    81% Important

    Work to strict deadlines.

  17. Competition

    76% Important

    Compete with others, or be aware of competitive pressures.

  18. Conflict situations

    76% Important

    Deal with conflict or disagreements.

  19. Repeating same tasks

    74% Important

    Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.

  20. Angry or unpleasant people

    72% Important

    Deal with unpleasant, angry, or rude people.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Independence

    86% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  2. Working conditions

    86% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  3. Recognition

    81% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

  4. Achievement

    76% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  5. Relationships

    71% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  6. Support

    71% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Enterprising

    100% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  2. Administrative

    71% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  3. Helping

    48% Important

    Working with people. Helping or providing service to others.

  4. Analytical

    24% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  5. Practical

    24% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  6. Creative

    19% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 11-3031.02 - Financial Managers, Branch or Department.

All Other Hospitality, Retail and Service Managers

  • $1,806 Weekly Pay
  • Moderate Future Growth

Bank Managers and Branch Managers

  • 10,500 workers Employment Size
  • High skill Skill level rating
  • 92% Full-Time Full-Time Share
  • 44 hours Average full-time
  • 42 years Average age
  • 55% female Gender Share

Bank Managers and Branch Managers manage the general operational activities of bank branches, building societies, credit unions or similar financial institutions.

Specialisations: Credit Union Manager.

You need relevant work experience to work as a Bank Manager or Branch Manager. Formal qualifications might be useful but aren't essential. Vocational Education and Training (VET) and university are both common study pathways.

Tasks
  • Plans, organises and co-ordinates budgeting, accounting and expenditure control systems.
  • Plans and directs the collection of financial and accounting information and the preparation of budgets, reports and statutory returns.
  • Presents budget proposals to governing body, advising on the most effective use of resources and financing of capital expenditure and interpreting implications for business performance and funding.
  • Oversees operations of the institution often through subordinates.

You need relevant work experience to work as a Bank Manager or Branch Manager. Formal qualifications might be useful but aren't essential. Vocational Education and Training (VET) and university are both common study pathways.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • Course Seeker to search and compare higher education courses.
  • ComparED to compare undergraduate and postgraduate student experiences and outcomes.
  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Tourism, Travel and Hospitality and Retail Services VET training pathways.

Employers look for Hospitality, Retail and Service Managers who can communicate clearly in a team, provide good customer service and are well presented.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Administration and management

    66% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  2. Economics and accounting

    64% Skill level

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  3. Mathematics

    61% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  4. English language

    60% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  5. Customer and personal service

    59% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  6. Sales and marketing

    52% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  7. Computers and electronics

    48% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  8. Education and training

    45% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  9. Clerical

    45% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  10. Law and government

    45% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  11. Personnel and human resources

    44% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  12. Psychology

    42% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  13. Communications and media

    37% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  14. Sociology and anthropology

    26% Skill level

    Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

  15. Public safety and security

    26% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  16. Production and processing

    17% Skill level

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

  17. Telecommunications

    15% Skill level

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

  18. Building and construction

    12% Skill level

    Materials, and methods used to construct or repair houses, buildings, or other structures like highways and roads.

  19. Transportation

    12% Skill level

    Moving people or goods by air, rail, sea, or road.

  20. Therapy and counselling

    10% Skill level

    Diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and career counselling and guidance.

Skills

Skills can be improved through training or experience.

  1. Monitoring

    64% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  2. Active learning

    57% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  3. Active listening

    57% Skill level

    Listening to others, not interrupting, and asking good questions.

  4. Critical thinking

    57% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  5. Judgment and decision making

    57% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  6. Management of personnel resources

    57% Skill level

    Motivating, developing, and directing people as they work, and choosing the best people for the job.

  7. Reading comprehension

    57% Skill level

    Reading work related information.

  8. Social perceptiveness

    57% Skill level

    Understanding why people react the way they do.

  9. Speaking

    57% Skill level

    Talking to others.

  10. Writing

    57% Skill level

    Writing things for co-workers or customers.

  11. Learning strategies

    57% Skill level

    Figuring out the best way to teach or learn something new.

  12. Persuasion

    57% Skill level

    Talking people into changing their minds or their behaviour.

  13. Time management

    57% Skill level

    Managing your own and other peoples' time to get work done.

  14. Coordination with others

    55% Skill level

    Being adaptable and coordinating work with other people.

  15. Serving others

    55% Skill level

    Looking for ways to help people.

  16. Instructing

    55% Skill level

    Teaching people how to do something.

  17. Complex problem solving

    50% Skill level

    Noticing a problem and figuring out the best way to solve it.

  18. Negotiation

    50% Skill level

    Bringing people together and trying to sort out their differences.

  19. Mathematics

    48% Skill level

    Using maths to solve problems.

  20. Systems analysis

    48% Skill level

    Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.

Abilities

Workers use these physical and mental abilities.

  1. Oral comprehension

    64% Skill level

    Listen to and understand what people say.

  2. Deductive reasoning

    63% Skill level

    Use general rules to find answers or solve problems logically.

  3. Near vision

    61% Skill level

    See details that are up-close (within a few feet).

  4. Oral expression

    61% Skill level

    Communicate by speaking.

  5. Written comprehension

    59% Skill level

    Read and understand written information.

  6. Written expression

    59% Skill level

    Write in a way that people can understand.

  7. Working with numbers

    59% Skill level

    Add, subtract, multiply, or divide.

  8. Problem spotting

    57% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  9. Mathematics

    57% Skill level

    Choose the right maths method or formula to solve a problem.

  10. Speech recognition

    55% Skill level

    Identify and understand the speech of another person.

  11. Sorting or ordering

    55% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  12. Inductive reasoning

    54% Skill level

    Use lots of detailed information to come up with answers or make general rules.

  13. Speech clarity

    54% Skill level

    Speak clearly so others can understand you.

  14. Originality

    54% Skill level

    Come up with unusual or clever ideas, or creative ways to solve a problem.

  15. Brainstorming

    52% Skill level

    Come up with a number of ideas about a topic, even if the ideas aren't very good.

  16. Categorising

    50% Skill level

    Come up with different ways of grouping things.

  17. Memorization

    43% Skill level

    Remember things like words, numbers, pictures, and procedures.

  18. Perceptual speed

    43% Skill level

    Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.

  19. Flexibility of closure

    41% Skill level

    See a pattern (a figure, object, word, or sound) hidden in other distracting material.

  20. Multitasking

    41% Skill level

    Do two or more things at the same time.

Activities

These are kinds of activities workers regularly do in this job.

  1. Planning and prioritising work

    73% Skill level

    Deciding on goals and putting together a detailed plan to get the work done.

  2. Building good relationships

    72% Skill level

    Building good working relationships and keeping them over time.

  3. Coaching and developing others

    72% Skill level

    Working out the needs of others and coaching, mentoring, or helping them to improve.

  4. Communicating within a team

    71% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  5. Making decisions and solving problems

    68% Skill level

    Using information to work out the best solution and solve problems.

  6. Negotiating and resolving conflicts

    68% Skill level

    Handling complaints and disagreements, and negotiating with people.

  7. Guiding and directing staff

    68% Skill level

    Guiding and directing staff, including setting and monitoring performance standards.

  8. Working with computers

    68% Skill level

    Using computers to program, write software, set up functions, enter data, or process information.

  9. Coordinating the work of a team

    68% Skill level

    Getting members of a group to work together to finish a task.

  10. Keeping your knowledge up-to-date

    67% Skill level

    Keeping up-to-date with technology and new ideas.

  11. Influencing people

    66% Skill level

    Convincing people to buy something or to change their minds or actions.

  12. Monitoring people, processes and things

    63% Skill level

    Checking objects, actions, or events, and keeping an eye out for problems.

  13. Training and teaching others

    62% Skill level

    Understanding the needs of others, developing training programs, and teaching or instructing.

  14. Communicating with the public

    61% Skill level

    Giving information to the public, business or government by telephone, in writing, or in person.

  15. Making sense of information and ideas

    61% Skill level

    Looking at, working with, and understanding data or information.

  16. Leading and encouraging a team

    61% Skill level

    Encouraging and building trust, respect, and cooperation among team members.

  17. Researching and investigating

    60% Skill level

    Looking for, getting and understanding different kinds of information.

  18. Giving expert advice

    60% Skill level

    Providing guidance and expert advice to management or other groups.

  19. Checking compliance with standards

    59% Skill level

    Deciding whether events or processes comply with laws, regulations, or standards.

  20. Assessing and evaluating things

    57% Skill level

    Working out the value, importance, or quality of things, services or people.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 11-3031.02 - Financial Managers, Branch or Department.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Electronic mail

    100% Important

    Use electronic mail.

  2. Telephone

    100% Important

    Talk on the telephone.

  3. Face-to-face discussions

    100% Important

    Talk with people face-to-face.

  4. Indoors, heat controlled

    94% Important

    Work indoors with access to heating or cooling.

  5. Contact with people

    94% Important

    Have contact with people by telephone, face-to-face, or any other way.

  6. Being exact or accurate

    93% Important

    Be very exact or highly accurate.

  7. Frequent decision making

    92% Important

    Frequently make decisions that impact other people.

  8. Responsible for outcomes

    89% Important

    Take responsibility for the results of other people's work.

  9. Lead or coordinate a team

    88% Important

    Lead others to do work activities.

  10. Teamwork

    85% Important

    Work with people in a group or team.

  11. Contact with the public

    84% Important

    Work with customers or the public.

  12. Unstructured work

    84% Important

    Have freedom to decide on tasks, priorities, and goals.

  13. Freedom to make decisions

    83% Important

    Have freedom to make decision on your own.

  14. Spend time sitting

    83% Important

    Spend time sitting at work.

  15. Impact of decisions

    82% Important

    Make decisions that have a large impact on other people.

  16. Time pressure

    81% Important

    Work to strict deadlines.

  17. Competition

    76% Important

    Compete with others, or be aware of competitive pressures.

  18. Conflict situations

    76% Important

    Deal with conflict or disagreements.

  19. Repeating same tasks

    74% Important

    Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.

  20. Angry or unpleasant people

    72% Important

    Deal with unpleasant, angry, or rude people.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Independence

    86% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  2. Working conditions

    86% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  3. Recognition

    81% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

  4. Achievement

    76% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  5. Relationships

    71% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  6. Support

    71% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Enterprising

    100% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  2. Administrative

    71% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  3. Helping

    48% Important

    Working with people. Helping or providing service to others.

  4. Analytical

    24% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  5. Practical

    24% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  6. Creative

    19% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 11-3031.02 - Financial Managers, Branch or Department.
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