ALERT The future growth information does not take account of the impact of COVID-19. If you are affected by COVID-19 there is a range of support available.

Flight Attendants

ANZSCO ID 451711

Overview

All Travel Attendants

  • $1,340 Weekly Pay
  • Strong Future Growth

Flight Attendants

  • 8,500 workers Employment Size
  • Medium skill Skill level rating
  • 51% Full-Time Full-Time Share
  • 41 hours Average full-time
  • 38 years Average age
  • 74% female Gender Share

Flight Attendants provide services for the safety and comfort of aircraft passengers.

Specialisations: Cabin Supervisor (Aircraft), Crew Attendant (Air Force).

You can work as a Flight Attendant without formal qualifications, some employers provide in-house training before you can start work. It is common for Flight Attendants to complete a certificate III in aviation (cabin crew). Your chances may also be improved if you speak a second language.

Tasks
  • Checks passengers' tickets and directs them to seats.
  • Receives and stows food, equipment and cabin baggage.
  • Makes public announcements.
  • Conducts safety checks and demonstrations of safety equipment and procedures.
  • Carries out emergency procedures, assists and directs passengers in emergencies.
  • Distributes reading material, pillows, blankets and other amenities for the comfort of passengers.
  • Operates galleys, prepares and heats food for passengers and serves refreshments and meals.
  • Co-ordinates the sale of goods to passengers.
  • Manages the completion of any customs and immigration documentation which may be required.
  • Tidies aircraft.

Prospects

Pathways

You can work as a Flight Attendant without formal qualifications, some employers provide in-house training before you can start work. It is common for Flight Attendants to complete a certificate III in aviation (cabin crew). Your chances may also be improved if you speak a second language.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Tourism, Travel and Hospitality VET training pathways.

Skills & Knowledge

Employers look for Travel Attendants who provide good customer service, are reliable and well presented.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Customer and personal service

    88% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  2. Psychology

    66% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  3. Public safety and security

    52% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  4. Transportation

    51% Skill level

    Moving people or goods by air, rail, sea, or road.

  5. Geography

    50% Skill level

    Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.

  6. English language

    47% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  7. Sociology and anthropology

    41% Skill level

    Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

  8. Philosophy and theology

    36% Skill level

    Philosophical systems and religions, including their basic principles, values, ethics, ways of thinking, customs, practices, and impact on society.

  9. Sales and marketing

    36% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  10. Foreign language

    35% Skill level

    Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

  11. Education and training

    34% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  12. Communications and media

    34% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  13. Personnel and human resources

    31% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  14. Medicine and dentistry

    31% Skill level

    Diagnose and treat human injuries, diseases, and deformities, including preventive health-care measures.

  15. Administration and management

    30% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  16. Food production

    30% Skill level

    Planting, growing, and harvesting food (both plant and animal), including storage and handling.

  17. Mathematics

    29% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  18. Computers and electronics

    29% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  19. Therapy and counselling

    29% Skill level

    Diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and career counselling and guidance.

  20. Law and government

    26% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

Skills

Skills can be improved through training or experience.

  1. Serving others

    55% Skill level

    Looking for ways to help people.

  2. Critical thinking

    54% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  3. Speaking

    50% Skill level

    Talking to others.

  4. Coordination with others

    48% Skill level

    Being adaptable and coordinating work with other people.

  5. Reading comprehension

    48% Skill level

    Reading work related information.

  6. Active listening

    46% Skill level

    Listening to others, not interrupting, and asking good questions.

  7. Social perceptiveness

    46% Skill level

    Understanding why people react the way they do.

  8. Monitoring

    46% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  9. Judgment and decision making

    41% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  10. Complex problem solving

    39% Skill level

    Noticing a problem and figuring out the best way to solve it.

  11. Persuasion

    39% Skill level

    Talking people into changing their minds or their behaviour.

  12. Active learning

    37% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  13. Time management

    37% Skill level

    Managing your own and other peoples' time to get work done.

  14. Instructing

    37% Skill level

    Teaching people how to do something.

  15. Negotiation

    37% Skill level

    Bringing people together and trying to sort out their differences.

  16. Writing

    37% Skill level

    Writing things for co-workers or customers.

  17. Learning strategies

    34% Skill level

    Figuring out the best way to teach or learn something new.

  18. Operation monitoring

    30% Skill level

    Watching gauges, dials, or other indicators to make sure a machine is working properly.

  19. Quality control analysis

    30% Skill level

    Doing tests and checking products, services, or processes to make sure they are working properly.

  20. Management of personnel resources

    29% Skill level

    Motivating, developing, and directing people as they work, and choosing the best people for the job.

Abilities

Workers use these physical and mental abilities.

  1. Oral comprehension

    57% Skill level

    Listen to and understand what people say.

  2. Oral expression

    57% Skill level

    Communicate by speaking.

  3. Speech clarity

    57% Skill level

    Speak clearly so others can understand you.

  4. Problem spotting

    55% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  5. Speech recognition

    54% Skill level

    Identify and understand the speech of another person.

  6. Deductive reasoning

    50% Skill level

    Use general rules to find answers or solve problems logically.

  7. Auditory attention

    50% Skill level

    Pay attention to a certain sound when there are other distracting sounds.

  8. Far vision

    46% Skill level

    See details that are far away.

  9. Near vision

    46% Skill level

    See details that are up-close (within a few feet).

  10. Extent flexibility

    46% Skill level

    Bend, stretch, twist, or reach with your body, arms, and/or legs.

  11. Balance

    45% Skill level

    Keep your balance or stay upright.

  12. Trunk strength

    45% Skill level

    Use your abdominal and lower back muscles a number of times without 'giving out' or fatiguing.

  13. Inductive reasoning

    43% Skill level

    Use lots of detailed information to come up with answers or make general rules.

  14. Sorting or ordering

    43% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  15. Selective attention

    43% Skill level

    Pay attention to something without being distracted.

  16. Arm-hand steadiness

    41% Skill level

    Keep your hand or arm steady.

  17. Multilimb coordination

    41% Skill level

    Use your arms and/or legs at the same time while sitting, standing, or lying down.

  18. Perceptual speed

    41% Skill level

    Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.

  19. Multitasking

    39% Skill level

    Do two or more things at the same time.

  20. Manual dexterity

    37% Skill level

    Quickly move your hand to grasp, manipulate, or assemble objects.

Activities

These are kinds of activities workers regularly do in this job.

  1. Working with the public

    77% Skill level

    Greeting or serving customers, clients or guests, and public speaking or performing.

  2. Handling and moving objects

    72% Skill level

    Using hands and arms in handling, installing, positioning, moving and manipulating objects.

  3. Building good relationships

    72% Skill level

    Building good working relationships and keeping them over time.

  4. Helping and caring for others

    71% Skill level

    Providing personal assistance, medical attention, or emotional support.

  5. Monitoring people, processes and things

    70% Skill level

    Checking objects, actions, or events, and keeping an eye out for problems.

  6. Looking for changes over time

    69% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  7. Making decisions and solving problems

    65% Skill level

    Using information to work out the best solution and solve problems.

  8. Coordinating the work of a team

    62% Skill level

    Getting members of a group to work together to finish a task.

  9. Negotiating and resolving conflicts

    60% Skill level

    Handling complaints and disagreements, and negotiating with people.

  10. Researching and investigating

    57% Skill level

    Looking for, getting and understanding different kinds of information.

  11. Doing physically active work

    56% Skill level

    Use your arms, legs and whole body, such as climbing, lifting, balancing, walking, stooping, and handling objects.

  12. Communicating within a team

    56% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  13. Keeping your knowledge up-to-date

    54% Skill level

    Keeping up-to-date with technology and new ideas.

  14. Checking compliance with standards

    50% Skill level

    Deciding whether events or processes comply with laws, regulations, or standards.

  15. Communicating with the public

    46% Skill level

    Giving information to the public, business or government by telephone, in writing, or in person.

  16. Checking for errors or defects

    44% Skill level

    Inspecting equipment, structures, or materials for errors, problems or defects.

  17. Thinking creatively

    40% Skill level

    Using your own ideas for developing, designing, or creating something new.

  18. Collecting and organising information

    37% Skill level

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  19. Assessing and evaluating things

    37% Skill level

    Working out the value, importance, or quality of things, services or people.

  20. Explaining things to people

    33% Skill level

    Helping people to understand and use information.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 53-2031.00 - Flight Attendants.

Work Environment

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Teamwork

    98% Important

    Work with people in a group or team.

  2. Contact with people

    98% Important

    Have contact with people by telephone, face-to-face, or any other way.

  3. Physically close to people

    96% Important

    Work physically close to other people.

  4. Loud or uncomfortable sounds

    93% Important

    Be exposed to noises and sounds that are distracting or uncomfortable.

  5. Freedom to make decisions

    93% Important

    Have freedom to make decision on your own.

  6. Angry or unpleasant people

    91% Important

    Deal with unpleasant, angry, or rude people.

  7. Contact with the public

    91% Important

    Work with customers or the public.

  8. Exposure to contaminants

    90% Important

    Be exposed to pollutants, gases, dust or odours.

  9. Face-to-face discussions

    87% Important

    Talk with people face-to-face.

  10. Impact of decisions

    87% Important

    Make decisions that have a large impact on other people.

  11. Spend time standing

    87% Important

    Spend time standing at work.

  12. Frequent decision making

    86% Important

    Frequently make decisions that impact other people.

  13. Cramped work space

    85% Important

    Work in an awkward position or in cramped work spaces.

  14. Indoors, heat controlled

    85% Important

    Work indoors with access to heating or cooling.

  15. Walking and running

    85% Important

    Spend time walking and running.

  16. Health and safety of others

    85% Important

    Take responsibility for the health and safety of others.

  17. Making repetitive motions

    84% Important

    Spend time making repetitive motions.

  18. Electronic mail

    82% Important

    Use electronic mail.

  19. Bending or twisting your body

    82% Important

    Spend time bending or twisting your body.

  20. Disease or infection

    82% Important

    Be exposed to disease or infections.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Relationships

    90% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  2. Support

    86% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  3. Working conditions

    69% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  4. Independence

    67% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  5. Achievement

    52% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  6. Recognition

    43% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Enterprising

    86% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  2. Helping

    76% Important

    Working with people. Helping or providing service to others.

  3. Administrative

    67% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  4. Practical

    48% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  5. Creative

    33% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

  6. Analytical

    19% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 53-2031.00 - Flight Attendants.

All Travel Attendants

  • $1,340 Weekly Pay
  • Strong Future Growth

Flight Attendants

  • 8,500 workers Employment Size
  • Medium skill Skill level rating
  • 51% Full-Time Full-Time Share
  • 41 hours Average full-time
  • 38 years Average age
  • 74% female Gender Share

Flight Attendants provide services for the safety and comfort of aircraft passengers.

Specialisations: Cabin Supervisor (Aircraft), Crew Attendant (Air Force).

You can work as a Flight Attendant without formal qualifications, some employers provide in-house training before you can start work. It is common for Flight Attendants to complete a certificate III in aviation (cabin crew). Your chances may also be improved if you speak a second language.

Tasks
  • Checks passengers' tickets and directs them to seats.
  • Receives and stows food, equipment and cabin baggage.
  • Makes public announcements.
  • Conducts safety checks and demonstrations of safety equipment and procedures.
  • Carries out emergency procedures, assists and directs passengers in emergencies.
  • Distributes reading material, pillows, blankets and other amenities for the comfort of passengers.
  • Operates galleys, prepares and heats food for passengers and serves refreshments and meals.
  • Co-ordinates the sale of goods to passengers.
  • Manages the completion of any customs and immigration documentation which may be required.
  • Tidies aircraft.

You can work as a Flight Attendant without formal qualifications, some employers provide in-house training before you can start work. It is common for Flight Attendants to complete a certificate III in aviation (cabin crew). Your chances may also be improved if you speak a second language.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Tourism, Travel and Hospitality VET training pathways.

Employers look for Travel Attendants who provide good customer service, are reliable and well presented.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Customer and personal service

    88% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  2. Psychology

    66% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  3. Public safety and security

    52% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  4. Transportation

    51% Skill level

    Moving people or goods by air, rail, sea, or road.

  5. Geography

    50% Skill level

    Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.

  6. English language

    47% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  7. Sociology and anthropology

    41% Skill level

    Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

  8. Philosophy and theology

    36% Skill level

    Philosophical systems and religions, including their basic principles, values, ethics, ways of thinking, customs, practices, and impact on society.

  9. Sales and marketing

    36% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  10. Foreign language

    35% Skill level

    Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

  11. Education and training

    34% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  12. Communications and media

    34% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  13. Personnel and human resources

    31% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  14. Medicine and dentistry

    31% Skill level

    Diagnose and treat human injuries, diseases, and deformities, including preventive health-care measures.

  15. Administration and management

    30% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  16. Food production

    30% Skill level

    Planting, growing, and harvesting food (both plant and animal), including storage and handling.

  17. Mathematics

    29% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  18. Computers and electronics

    29% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  19. Therapy and counselling

    29% Skill level

    Diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and career counselling and guidance.

  20. Law and government

    26% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

Skills

Skills can be improved through training or experience.

  1. Serving others

    55% Skill level

    Looking for ways to help people.

  2. Critical thinking

    54% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  3. Speaking

    50% Skill level

    Talking to others.

  4. Coordination with others

    48% Skill level

    Being adaptable and coordinating work with other people.

  5. Reading comprehension

    48% Skill level

    Reading work related information.

  6. Active listening

    46% Skill level

    Listening to others, not interrupting, and asking good questions.

  7. Social perceptiveness

    46% Skill level

    Understanding why people react the way they do.

  8. Monitoring

    46% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  9. Judgment and decision making

    41% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  10. Complex problem solving

    39% Skill level

    Noticing a problem and figuring out the best way to solve it.

  11. Persuasion

    39% Skill level

    Talking people into changing their minds or their behaviour.

  12. Active learning

    37% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  13. Time management

    37% Skill level

    Managing your own and other peoples' time to get work done.

  14. Instructing

    37% Skill level

    Teaching people how to do something.

  15. Negotiation

    37% Skill level

    Bringing people together and trying to sort out their differences.

  16. Writing

    37% Skill level

    Writing things for co-workers or customers.

  17. Learning strategies

    34% Skill level

    Figuring out the best way to teach or learn something new.

  18. Operation monitoring

    30% Skill level

    Watching gauges, dials, or other indicators to make sure a machine is working properly.

  19. Quality control analysis

    30% Skill level

    Doing tests and checking products, services, or processes to make sure they are working properly.

  20. Management of personnel resources

    29% Skill level

    Motivating, developing, and directing people as they work, and choosing the best people for the job.

Abilities

Workers use these physical and mental abilities.

  1. Oral comprehension

    57% Skill level

    Listen to and understand what people say.

  2. Oral expression

    57% Skill level

    Communicate by speaking.

  3. Speech clarity

    57% Skill level

    Speak clearly so others can understand you.

  4. Problem spotting

    55% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  5. Speech recognition

    54% Skill level

    Identify and understand the speech of another person.

  6. Deductive reasoning

    50% Skill level

    Use general rules to find answers or solve problems logically.

  7. Auditory attention

    50% Skill level

    Pay attention to a certain sound when there are other distracting sounds.

  8. Far vision

    46% Skill level

    See details that are far away.

  9. Near vision

    46% Skill level

    See details that are up-close (within a few feet).

  10. Extent flexibility

    46% Skill level

    Bend, stretch, twist, or reach with your body, arms, and/or legs.

  11. Balance

    45% Skill level

    Keep your balance or stay upright.

  12. Trunk strength

    45% Skill level

    Use your abdominal and lower back muscles a number of times without 'giving out' or fatiguing.

  13. Inductive reasoning

    43% Skill level

    Use lots of detailed information to come up with answers or make general rules.

  14. Sorting or ordering

    43% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  15. Selective attention

    43% Skill level

    Pay attention to something without being distracted.

  16. Arm-hand steadiness

    41% Skill level

    Keep your hand or arm steady.

  17. Multilimb coordination

    41% Skill level

    Use your arms and/or legs at the same time while sitting, standing, or lying down.

  18. Perceptual speed

    41% Skill level

    Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.

  19. Multitasking

    39% Skill level

    Do two or more things at the same time.

  20. Manual dexterity

    37% Skill level

    Quickly move your hand to grasp, manipulate, or assemble objects.

Activities

These are kinds of activities workers regularly do in this job.

  1. Working with the public

    77% Skill level

    Greeting or serving customers, clients or guests, and public speaking or performing.

  2. Handling and moving objects

    72% Skill level

    Using hands and arms in handling, installing, positioning, moving and manipulating objects.

  3. Building good relationships

    72% Skill level

    Building good working relationships and keeping them over time.

  4. Helping and caring for others

    71% Skill level

    Providing personal assistance, medical attention, or emotional support.

  5. Monitoring people, processes and things

    70% Skill level

    Checking objects, actions, or events, and keeping an eye out for problems.

  6. Looking for changes over time

    69% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  7. Making decisions and solving problems

    65% Skill level

    Using information to work out the best solution and solve problems.

  8. Coordinating the work of a team

    62% Skill level

    Getting members of a group to work together to finish a task.

  9. Negotiating and resolving conflicts

    60% Skill level

    Handling complaints and disagreements, and negotiating with people.

  10. Researching and investigating

    57% Skill level

    Looking for, getting and understanding different kinds of information.

  11. Doing physically active work

    56% Skill level

    Use your arms, legs and whole body, such as climbing, lifting, balancing, walking, stooping, and handling objects.

  12. Communicating within a team

    56% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  13. Keeping your knowledge up-to-date

    54% Skill level

    Keeping up-to-date with technology and new ideas.

  14. Checking compliance with standards

    50% Skill level

    Deciding whether events or processes comply with laws, regulations, or standards.

  15. Communicating with the public

    46% Skill level

    Giving information to the public, business or government by telephone, in writing, or in person.

  16. Checking for errors or defects

    44% Skill level

    Inspecting equipment, structures, or materials for errors, problems or defects.

  17. Thinking creatively

    40% Skill level

    Using your own ideas for developing, designing, or creating something new.

  18. Collecting and organising information

    37% Skill level

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  19. Assessing and evaluating things

    37% Skill level

    Working out the value, importance, or quality of things, services or people.

  20. Explaining things to people

    33% Skill level

    Helping people to understand and use information.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 53-2031.00 - Flight Attendants.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Teamwork

    98% Important

    Work with people in a group or team.

  2. Contact with people

    98% Important

    Have contact with people by telephone, face-to-face, or any other way.

  3. Physically close to people

    96% Important

    Work physically close to other people.

  4. Loud or uncomfortable sounds

    93% Important

    Be exposed to noises and sounds that are distracting or uncomfortable.

  5. Freedom to make decisions

    93% Important

    Have freedom to make decision on your own.

  6. Angry or unpleasant people

    91% Important

    Deal with unpleasant, angry, or rude people.

  7. Contact with the public

    91% Important

    Work with customers or the public.

  8. Exposure to contaminants

    90% Important

    Be exposed to pollutants, gases, dust or odours.

  9. Face-to-face discussions

    87% Important

    Talk with people face-to-face.

  10. Impact of decisions

    87% Important

    Make decisions that have a large impact on other people.

  11. Spend time standing

    87% Important

    Spend time standing at work.

  12. Frequent decision making

    86% Important

    Frequently make decisions that impact other people.

  13. Cramped work space

    85% Important

    Work in an awkward position or in cramped work spaces.

  14. Indoors, heat controlled

    85% Important

    Work indoors with access to heating or cooling.

  15. Walking and running

    85% Important

    Spend time walking and running.

  16. Health and safety of others

    85% Important

    Take responsibility for the health and safety of others.

  17. Making repetitive motions

    84% Important

    Spend time making repetitive motions.

  18. Electronic mail

    82% Important

    Use electronic mail.

  19. Bending or twisting your body

    82% Important

    Spend time bending or twisting your body.

  20. Disease or infection

    82% Important

    Be exposed to disease or infections.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Relationships

    90% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  2. Support

    86% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  3. Working conditions

    69% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  4. Independence

    67% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  5. Achievement

    52% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  6. Recognition

    43% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Enterprising

    86% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  2. Helping

    76% Important

    Working with people. Helping or providing service to others.

  3. Administrative

    67% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  4. Practical

    48% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  5. Creative

    33% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

  6. Analytical

    19% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 53-2031.00 - Flight Attendants.
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