ALERT The future growth information does not take account of the impact of COVID-19. If you are affected by COVID-19 there is a range of support available.

Funeral Workers

ANZSCO ID 4513

Overview

All Funeral Workers

  • $1,275 Weekly Pay
  • Strong Future Growth
  • 6,100 workers Employment Size
  • High skill Skill level rating
  • 71% Full-Time Full-Time Share
  • 45 hours Average full-time
  • 52 years Average age
  • 45% female Gender Share

Funeral Workers prepare bodies for viewing and burial, arrange and conduct funerals, and perform other specialist funereal services.

You can work as a Funeral Worker or Director without formal qualifications, however, a course in funeral services may be useful.

Tasks
  • interviewing families and associates of the deceased to assist with funeral arrangements such as the selection of coffin, type of service and publication of death notices
  • advising on funeral costs and welfare provisions
  • collecting bodies from mortuaries
  • ensuring death certificates have been issued, burial and cremation certificates processed and that other legal requirements are met
  • preparing bodies for viewing and burial by washing, draining body fluids, applying padding and cosmetics, dressing bodies and placing them in coffins
  • liaising with clergy and cemetery and crematorium staff
  • coordinating the movement of coffins and funeral cars, arranging floral displays and collecting attendance and tribute cards
  • arranging the placement of coffins at funeral sites, and placing and adjusting floral displays and lighting
  • keeping records and accounts of transactions and services performed
  • may arrange the construction of memorials and the disposal of ashes

Prospects

Pathways

You can work as a Funeral Worker or Director without formal qualifications, however, a course in funeral services may be useful.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Funeral Services VET training pathways.

Skills & Knowledge

Employers look for Funeral Workers who are caring, compassionate and empathetic, physically fit and can interact well with others.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Customer and personal service

    90% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  2. Chemistry

    65% Skill level

    Chemical composition, structure, and properties. How chemicals are made, used, mixed, and can change.

  3. Clerical

    63% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  4. Computers and electronics

    61% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  5. English language

    60% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  6. Psychology

    60% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  7. Education and training

    59% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  8. Administration and management

    58% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  9. Therapy and counselling

    58% Skill level

    Diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and career counselling and guidance.

  10. Personnel and human resources

    57% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  11. Philosophy and theology

    57% Skill level

    Philosophical systems and religions, including their basic principles, values, ethics, ways of thinking, customs, practices, and impact on society.

  12. Sales and marketing

    55% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  13. Biology

    52% Skill level

    Plant and animal organisms, their tissues, cells, functions, how they rely on and work with each other and the environment.

  14. Law and government

    51% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  15. Economics and accounting

    50% Skill level

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  16. Mathematics

    49% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  17. Sociology and anthropology

    43% Skill level

    Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

  18. Communications and media

    42% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  19. Transportation

    42% Skill level

    Moving people or goods by air, rail, sea, or road.

  20. Public safety and security

    42% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

Skills

Skills can be improved through training or experience.

  1. Social perceptiveness

    64% Skill level

    Understanding why people react the way they do.

  2. Speaking

    61% Skill level

    Talking to others.

  3. Serving others

    59% Skill level

    Looking for ways to help people.

  4. Coordination with others

    57% Skill level

    Being adaptable and coordinating work with other people.

  5. Active listening

    55% Skill level

    Listening to others, not interrupting, and asking good questions.

  6. Critical thinking

    54% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  7. Reading comprehension

    54% Skill level

    Reading work related information.

  8. Writing

    54% Skill level

    Writing things for co-workers or customers.

  9. Management of personnel resources

    54% Skill level

    Motivating, developing, and directing people as they work, and choosing the best people for the job.

  10. Monitoring

    54% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  11. Persuasion

    54% Skill level

    Talking people into changing their minds or their behaviour.

  12. Time management

    52% Skill level

    Managing your own and other peoples' time to get work done.

  13. Negotiation

    50% Skill level

    Bringing people together and trying to sort out their differences.

  14. Judgment and decision making

    48% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  15. Active learning

    46% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  16. Complex problem solving

    46% Skill level

    Noticing a problem and figuring out the best way to solve it.

  17. Instructing

    45% Skill level

    Teaching people how to do something.

  18. Management of financial resources

    43% Skill level

    Figuring out how money is needed to do something, and keeping track of the money that's being spent.

  19. Systems analysis

    43% Skill level

    Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.

  20. Mathematics

    39% Skill level

    Using maths to solve problems.

Abilities

Workers use these physical and mental abilities.

  1. Oral expression

    61% Skill level

    Communicate by speaking.

  2. Oral comprehension

    57% Skill level

    Listen to and understand what people say.

  3. Speech recognition

    57% Skill level

    Identify and understand the speech of another person.

  4. Speech clarity

    55% Skill level

    Speak clearly so others can understand you.

  5. Written comprehension

    55% Skill level

    Read and understand written information.

  6. Written expression

    52% Skill level

    Write in a way that people can understand.

  7. Near vision

    52% Skill level

    See details that are up-close (within a few feet).

  8. Deductive reasoning

    50% Skill level

    Use general rules to find answers or solve problems logically.

  9. Problem spotting

    48% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  10. Sorting or ordering

    48% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  11. Inductive reasoning

    46% Skill level

    Use lots of detailed information to come up with answers or make general rules.

  12. Brainstorming

    45% Skill level

    Come up with a number of ideas about a topic, even if the ideas aren't very good.

  13. Categorising

    45% Skill level

    Come up with different ways of grouping things.

  14. Working with numbers

    45% Skill level

    Add, subtract, multiply, or divide.

  15. Multitasking

    43% Skill level

    Do two or more things at the same time.

  16. Selective attention

    43% Skill level

    Pay attention to something without being distracted.

  17. Arm-hand steadiness

    41% Skill level

    Keep your hand or arm steady.

  18. Mathematics

    41% Skill level

    Choose the right maths method or formula to solve a problem.

  19. Control precision

    39% Skill level

    Quickly change the controls of a machine, car, truck or boat.

  20. Finger dexterity

    39% Skill level

    Put together small parts with your fingers.

Activities

These are kinds of activities workers regularly do in this job.

  1. Handling and moving objects

    79% Skill level

    Using hands and arms in handling, installing, positioning, moving and manipulating objects.

  2. Communicating with the public

    76% Skill level

    Giving information to the public, business or government by telephone, in writing, or in person.

  3. Helping and caring for others

    74% Skill level

    Providing personal assistance, medical attention, or emotional support.

  4. Working with the public

    73% Skill level

    Greeting or serving customers, clients or guests, and public speaking or performing.

  5. Building good relationships

    68% Skill level

    Building good working relationships and keeping them over time.

  6. Communicating within a team

    68% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  7. Making decisions and solving problems

    66% Skill level

    Using information to work out the best solution and solve problems.

  8. Giving expert advice

    64% Skill level

    Providing guidance and expert advice to management or other groups.

  9. Coordinating the work of a team

    64% Skill level

    Getting members of a group to work together to finish a task.

  10. Planning and prioritising work

    63% Skill level

    Deciding on goals and putting together a detailed plan to get the work done.

  11. Researching and investigating

    61% Skill level

    Looking for, getting and understanding different kinds of information.

  12. Keeping your knowledge up-to-date

    61% Skill level

    Keeping up-to-date with technology and new ideas.

  13. Documenting or recording information

    60% Skill level

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  14. Negotiating and resolving conflicts

    60% Skill level

    Handling complaints and disagreements, and negotiating with people.

  15. Thinking creatively

    58% Skill level

    Using your own ideas for developing, designing, or creating something new.

  16. Training and teaching others

    57% Skill level

    Understanding the needs of others, developing training programs, and teaching or instructing.

  17. Guiding and directing staff

    55% Skill level

    Guiding and directing staff, including setting and monitoring performance standards.

  18. Providing office support

    54% Skill level

    Doing day-to-day office work such as filing and processing paperwork.

  19. Assessing and evaluating things

    52% Skill level

    Working out the value, importance, or quality of things, services or people.

  20. Checking compliance with standards

    45% Skill level

    Deciding whether events or processes comply with laws, regulations, or standards.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 39-4031.00 - Morticians, Undertakers, and Funeral Directors.

Work Environment

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Telephone

    100% Important

    Talk on the telephone.

  2. Contact with people

    98% Important

    Have contact with people by telephone, face-to-face, or any other way.

  3. Frequent decision making

    98% Important

    Frequently make decisions that impact other people.

  4. Face-to-face discussions

    97% Important

    Talk with people face-to-face.

  5. Contact with the public

    96% Important

    Work with customers or the public.

  6. Being exact or accurate

    94% Important

    Be very exact or highly accurate.

  7. Teamwork

    91% Important

    Work with people in a group or team.

  8. In an enclosed vehicle or equipment

    90% Important

    Work in a closed vehicle (e.g., car).

  9. Unstructured work

    89% Important

    Have freedom to decide on tasks, priorities, and goals.

  10. Freedom to make decisions

    88% Important

    Have freedom to make decision on your own.

  11. Impact of decisions

    88% Important

    Make decisions that have a large impact on other people.

  12. Time pressure

    86% Important

    Work to strict deadlines.

  13. Indoors, heat controlled

    85% Important

    Work indoors with access to heating or cooling.

  14. Letters and memos

    85% Important

    Write letters and memos.

  15. Lead or coordinate a team

    83% Important

    Lead others to do work activities.

  16. Health and safety of others

    82% Important

    Take responsibility for the health and safety of others.

  17. Repeating same tasks

    82% Important

    Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.

  18. Responsible for outcomes

    82% Important

    Take responsibility for the results of other people's work.

  19. Outdoors, exposed to weather

    81% Important

    Work outdoors, exposed to the weather.

  20. Disease or infection

    80% Important

    Be exposed to disease or infections.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Relationships

    90% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  2. Independence

    76% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  3. Achievement

    67% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  4. Working conditions

    62% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  5. Recognition

    57% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

  6. Support

    57% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Enterprising

    100% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  2. Helping

    76% Important

    Working with people. Helping or providing service to others.

  3. Administrative

    62% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  4. Practical

    43% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  5. Creative

    24% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

  6. Analytical

    14% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 39-4031.00 - Morticians, Undertakers, and Funeral Directors.

All Funeral Workers

  • $1,275 Weekly Pay
  • Strong Future Growth
  • 6,100 workers Employment Size
  • High skill Skill level rating
  • 71% Full-Time Full-Time Share
  • 45 hours Average full-time
  • 52 years Average age
  • 45% female Gender Share

Funeral Workers prepare bodies for viewing and burial, arrange and conduct funerals, and perform other specialist funereal services.

You can work as a Funeral Worker or Director without formal qualifications, however, a course in funeral services may be useful.

Tasks
  • interviewing families and associates of the deceased to assist with funeral arrangements such as the selection of coffin, type of service and publication of death notices
  • advising on funeral costs and welfare provisions
  • collecting bodies from mortuaries
  • ensuring death certificates have been issued, burial and cremation certificates processed and that other legal requirements are met
  • preparing bodies for viewing and burial by washing, draining body fluids, applying padding and cosmetics, dressing bodies and placing them in coffins
  • liaising with clergy and cemetery and crematorium staff
  • coordinating the movement of coffins and funeral cars, arranging floral displays and collecting attendance and tribute cards
  • arranging the placement of coffins at funeral sites, and placing and adjusting floral displays and lighting
  • keeping records and accounts of transactions and services performed
  • may arrange the construction of memorials and the disposal of ashes

You can work as a Funeral Worker or Director without formal qualifications, however, a course in funeral services may be useful.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Funeral Services VET training pathways.

Employers look for Funeral Workers who are caring, compassionate and empathetic, physically fit and can interact well with others.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Customer and personal service

    90% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  2. Chemistry

    65% Skill level

    Chemical composition, structure, and properties. How chemicals are made, used, mixed, and can change.

  3. Clerical

    63% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  4. Computers and electronics

    61% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  5. English language

    60% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  6. Psychology

    60% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  7. Education and training

    59% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  8. Administration and management

    58% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  9. Therapy and counselling

    58% Skill level

    Diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and career counselling and guidance.

  10. Personnel and human resources

    57% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  11. Philosophy and theology

    57% Skill level

    Philosophical systems and religions, including their basic principles, values, ethics, ways of thinking, customs, practices, and impact on society.

  12. Sales and marketing

    55% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  13. Biology

    52% Skill level

    Plant and animal organisms, their tissues, cells, functions, how they rely on and work with each other and the environment.

  14. Law and government

    51% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  15. Economics and accounting

    50% Skill level

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  16. Mathematics

    49% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  17. Sociology and anthropology

    43% Skill level

    Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

  18. Communications and media

    42% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  19. Transportation

    42% Skill level

    Moving people or goods by air, rail, sea, or road.

  20. Public safety and security

    42% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

Skills

Skills can be improved through training or experience.

  1. Social perceptiveness

    64% Skill level

    Understanding why people react the way they do.

  2. Speaking

    61% Skill level

    Talking to others.

  3. Serving others

    59% Skill level

    Looking for ways to help people.

  4. Coordination with others

    57% Skill level

    Being adaptable and coordinating work with other people.

  5. Active listening

    55% Skill level

    Listening to others, not interrupting, and asking good questions.

  6. Critical thinking

    54% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  7. Reading comprehension

    54% Skill level

    Reading work related information.

  8. Writing

    54% Skill level

    Writing things for co-workers or customers.

  9. Management of personnel resources

    54% Skill level

    Motivating, developing, and directing people as they work, and choosing the best people for the job.

  10. Monitoring

    54% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  11. Persuasion

    54% Skill level

    Talking people into changing their minds or their behaviour.

  12. Time management

    52% Skill level

    Managing your own and other peoples' time to get work done.

  13. Negotiation

    50% Skill level

    Bringing people together and trying to sort out their differences.

  14. Judgment and decision making

    48% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  15. Active learning

    46% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  16. Complex problem solving

    46% Skill level

    Noticing a problem and figuring out the best way to solve it.

  17. Instructing

    45% Skill level

    Teaching people how to do something.

  18. Management of financial resources

    43% Skill level

    Figuring out how money is needed to do something, and keeping track of the money that's being spent.

  19. Systems analysis

    43% Skill level

    Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.

  20. Mathematics

    39% Skill level

    Using maths to solve problems.

Abilities

Workers use these physical and mental abilities.

  1. Oral expression

    61% Skill level

    Communicate by speaking.

  2. Oral comprehension

    57% Skill level

    Listen to and understand what people say.

  3. Speech recognition

    57% Skill level

    Identify and understand the speech of another person.

  4. Speech clarity

    55% Skill level

    Speak clearly so others can understand you.

  5. Written comprehension

    55% Skill level

    Read and understand written information.

  6. Written expression

    52% Skill level

    Write in a way that people can understand.

  7. Near vision

    52% Skill level

    See details that are up-close (within a few feet).

  8. Deductive reasoning

    50% Skill level

    Use general rules to find answers or solve problems logically.

  9. Problem spotting

    48% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  10. Sorting or ordering

    48% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  11. Inductive reasoning

    46% Skill level

    Use lots of detailed information to come up with answers or make general rules.

  12. Brainstorming

    45% Skill level

    Come up with a number of ideas about a topic, even if the ideas aren't very good.

  13. Categorising

    45% Skill level

    Come up with different ways of grouping things.

  14. Working with numbers

    45% Skill level

    Add, subtract, multiply, or divide.

  15. Multitasking

    43% Skill level

    Do two or more things at the same time.

  16. Selective attention

    43% Skill level

    Pay attention to something without being distracted.

  17. Arm-hand steadiness

    41% Skill level

    Keep your hand or arm steady.

  18. Mathematics

    41% Skill level

    Choose the right maths method or formula to solve a problem.

  19. Control precision

    39% Skill level

    Quickly change the controls of a machine, car, truck or boat.

  20. Finger dexterity

    39% Skill level

    Put together small parts with your fingers.

Activities

These are kinds of activities workers regularly do in this job.

  1. Handling and moving objects

    79% Skill level

    Using hands and arms in handling, installing, positioning, moving and manipulating objects.

  2. Communicating with the public

    76% Skill level

    Giving information to the public, business or government by telephone, in writing, or in person.

  3. Helping and caring for others

    74% Skill level

    Providing personal assistance, medical attention, or emotional support.

  4. Working with the public

    73% Skill level

    Greeting or serving customers, clients or guests, and public speaking or performing.

  5. Building good relationships

    68% Skill level

    Building good working relationships and keeping them over time.

  6. Communicating within a team

    68% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  7. Making decisions and solving problems

    66% Skill level

    Using information to work out the best solution and solve problems.

  8. Giving expert advice

    64% Skill level

    Providing guidance and expert advice to management or other groups.

  9. Coordinating the work of a team

    64% Skill level

    Getting members of a group to work together to finish a task.

  10. Planning and prioritising work

    63% Skill level

    Deciding on goals and putting together a detailed plan to get the work done.

  11. Researching and investigating

    61% Skill level

    Looking for, getting and understanding different kinds of information.

  12. Keeping your knowledge up-to-date

    61% Skill level

    Keeping up-to-date with technology and new ideas.

  13. Documenting or recording information

    60% Skill level

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  14. Negotiating and resolving conflicts

    60% Skill level

    Handling complaints and disagreements, and negotiating with people.

  15. Thinking creatively

    58% Skill level

    Using your own ideas for developing, designing, or creating something new.

  16. Training and teaching others

    57% Skill level

    Understanding the needs of others, developing training programs, and teaching or instructing.

  17. Guiding and directing staff

    55% Skill level

    Guiding and directing staff, including setting and monitoring performance standards.

  18. Providing office support

    54% Skill level

    Doing day-to-day office work such as filing and processing paperwork.

  19. Assessing and evaluating things

    52% Skill level

    Working out the value, importance, or quality of things, services or people.

  20. Checking compliance with standards

    45% Skill level

    Deciding whether events or processes comply with laws, regulations, or standards.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 39-4031.00 - Morticians, Undertakers, and Funeral Directors.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Telephone

    100% Important

    Talk on the telephone.

  2. Contact with people

    98% Important

    Have contact with people by telephone, face-to-face, or any other way.

  3. Frequent decision making

    98% Important

    Frequently make decisions that impact other people.

  4. Face-to-face discussions

    97% Important

    Talk with people face-to-face.

  5. Contact with the public

    96% Important

    Work with customers or the public.

  6. Being exact or accurate

    94% Important

    Be very exact or highly accurate.

  7. Teamwork

    91% Important

    Work with people in a group or team.

  8. In an enclosed vehicle or equipment

    90% Important

    Work in a closed vehicle (e.g., car).

  9. Unstructured work

    89% Important

    Have freedom to decide on tasks, priorities, and goals.

  10. Freedom to make decisions

    88% Important

    Have freedom to make decision on your own.

  11. Impact of decisions

    88% Important

    Make decisions that have a large impact on other people.

  12. Time pressure

    86% Important

    Work to strict deadlines.

  13. Indoors, heat controlled

    85% Important

    Work indoors with access to heating or cooling.

  14. Letters and memos

    85% Important

    Write letters and memos.

  15. Lead or coordinate a team

    83% Important

    Lead others to do work activities.

  16. Health and safety of others

    82% Important

    Take responsibility for the health and safety of others.

  17. Repeating same tasks

    82% Important

    Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.

  18. Responsible for outcomes

    82% Important

    Take responsibility for the results of other people's work.

  19. Outdoors, exposed to weather

    81% Important

    Work outdoors, exposed to the weather.

  20. Disease or infection

    80% Important

    Be exposed to disease or infections.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Relationships

    90% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  2. Independence

    76% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  3. Achievement

    67% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  4. Working conditions

    62% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  5. Recognition

    57% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

  6. Support

    57% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Enterprising

    100% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  2. Helping

    76% Important

    Working with people. Helping or providing service to others.

  3. Administrative

    62% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  4. Practical

    43% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  5. Creative

    24% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

  6. Analytical

    14% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 39-4031.00 - Morticians, Undertakers, and Funeral Directors.
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