ALERT The future growth information does not take account of the impact of COVID-19. If you are affected by COVID-19 there is a range of support available.

Admissions Clerks

ANZSCO ID 542112

Overview

All Receptionists

  • $982 Weekly Pay
  • Moderate Future Growth

Admissions Clerks

  • 6,900 workers Employment Size
  • Lower skill Skill level rating
  • 49% Full-Time Full-Time Share
  • 41 hours Average full-time
  • 48 years Average age
  • 92% female Gender Share

Admissions Clerks record and process information required for the admission and discharge of hospital patients, and respond to telephone inquiries.

Also known as: Hospital Ward Clerk.

You can work as an Admissions Clerk without formal qualifications, however, a Vocational Education and Training (VET) course in administration (business or health), secretarial or clerical studies may be useful.

Tasks
  • Greets and welcomes patients, and directs them to the appropriate person.
  • Arranges and records details of admissions.
  • Answers, connects and transfers telephone calls.
  • Receives and resolves complaints from patients and the public.
  • May perform other clerical tasks such as word processing, data entry, filing, mail dispatch and photocopying.

Prospects

Pathways

You can work as an Admissions Clerk without formal qualifications, however, a Vocational Education and Training (VET) course in administration (business or health), secretarial or clerical studies may be useful.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Tourism, Travel and Hospitality VET training pathways.

Skills & Knowledge

Employers look for Receptionists who have good people skills, provide good customer service and are well presented.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Clerical

    79% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  2. Customer and personal service

    72% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  3. Computers and electronics

    56% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  4. English language

    53% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  5. Education and training

    47% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  6. Administration and management

    42% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  7. Psychology

    40% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  8. Medicine and dentistry

    40% Skill level

    Diagnose and treat human injuries, diseases, and deformities, including preventive health-care measures.

  9. Mathematics

    35% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  10. Personnel and human resources

    33% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  11. Communications and media

    32% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  12. Public safety and security

    32% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  13. Telecommunications

    28% Skill level

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

  14. Economics and accounting

    27% Skill level

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  15. Sociology and anthropology

    26% Skill level

    Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

  16. Philosophy and theology

    24% Skill level

    Philosophical systems and religions, including their basic principles, values, ethics, ways of thinking, customs, practices, and impact on society.

  17. Sales and marketing

    24% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  18. Therapy and counselling

    23% Skill level

    Diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and career counselling and guidance.

  19. Foreign language

    23% Skill level

    Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

  20. Production and processing

    20% Skill level

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

Skills

Skills can be improved through training or experience.

  1. Active listening

    54% Skill level

    Listening to others, not interrupting, and asking good questions.

  2. Speaking

    48% Skill level

    Talking to others.

  3. Reading comprehension

    45% Skill level

    Reading work related information.

  4. Writing

    45% Skill level

    Writing things for co-workers or customers.

  5. Serving others

    43% Skill level

    Looking for ways to help people.

  6. Critical thinking

    43% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  7. Social perceptiveness

    43% Skill level

    Understanding why people react the way they do.

  8. Coordination with others

    41% Skill level

    Being adaptable and coordinating work with other people.

  9. Time management

    41% Skill level

    Managing your own and other peoples' time to get work done.

  10. Complex problem solving

    37% Skill level

    Noticing a problem and figuring out the best way to solve it.

  11. Monitoring

    37% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  12. Judgment and decision making

    34% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  13. Active learning

    34% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  14. Management of personnel resources

    30% Skill level

    Motivating, developing, and directing people as they work, and choosing the best people for the job.

  15. Instructing

    30% Skill level

    Teaching people how to do something.

  16. Persuasion

    30% Skill level

    Talking people into changing their minds or their behaviour.

  17. Negotiation

    30% Skill level

    Bringing people together and trying to sort out their differences.

  18. Systems analysis

    30% Skill level

    Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.

  19. Learning strategies

    29% Skill level

    Figuring out the best way to teach or learn something new.

  20. Mathematics

    29% Skill level

    Using maths to solve problems.

Abilities

Workers use these physical and mental abilities.

  1. Oral comprehension

    57% Skill level

    Listen to and understand what people say.

  2. Oral expression

    54% Skill level

    Communicate by speaking.

  3. Written comprehension

    46% Skill level

    Read and understand written information.

  4. Speech clarity

    45% Skill level

    Speak clearly so others can understand you.

  5. Speech recognition

    45% Skill level

    Identify and understand the speech of another person.

  6. Near vision

    45% Skill level

    See details that are up-close (within a few feet).

  7. Written expression

    45% Skill level

    Write in a way that people can understand.

  8. Deductive reasoning

    43% Skill level

    Use general rules to find answers or solve problems logically.

  9. Inductive reasoning

    43% Skill level

    Use lots of detailed information to come up with answers or make general rules.

  10. Problem spotting

    43% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  11. Sorting or ordering

    43% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  12. Categorising

    41% Skill level

    Come up with different ways of grouping things.

  13. Selective attention

    39% Skill level

    Pay attention to something without being distracted.

  14. Finger dexterity

    37% Skill level

    Put together small parts with your fingers.

  15. Multitasking

    34% Skill level

    Do two or more things at the same time.

  16. Far vision

    30% Skill level

    See details that are far away.

  17. Flexibility of closure

    30% Skill level

    See a pattern (a figure, object, word, or sound) hidden in other distracting material.

  18. Memorization

    30% Skill level

    Remember things like words, numbers, pictures, and procedures.

  19. Perceptual speed

    30% Skill level

    Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.

  20. Colour discrimination

    25% Skill level

    Notice differences between colours, including shades of colour and brightness.

Activities

These are kinds of activities workers regularly do in this job.

  1. Planning and prioritising work

    64% Skill level

    Deciding on goals and putting together a detailed plan to get the work done.

  2. Collecting and organising information

    62% Skill level

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  3. Building good relationships

    60% Skill level

    Building good working relationships and keeping them over time.

  4. Researching and investigating

    58% Skill level

    Looking for, getting and understanding different kinds of information.

  5. Keeping your knowledge up-to-date

    57% Skill level

    Keeping up-to-date with technology and new ideas.

  6. Communicating within a team

    56% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  7. Helping and caring for others

    53% Skill level

    Providing personal assistance, medical attention, or emotional support.

  8. Communicating with the public

    52% Skill level

    Giving information to the public, business or government by telephone, in writing, or in person.

  9. Looking for changes over time

    51% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  10. Making decisions and solving problems

    51% Skill level

    Using information to work out the best solution and solve problems.

  11. Providing office support

    50% Skill level

    Doing day-to-day office work such as filing and processing paperwork.

  12. Documenting or recording information

    50% Skill level

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  13. Scheduling work and activities

    49% Skill level

    Working out the timing of events, programs, and activities, as well as the work of others.

  14. Working with the public

    49% Skill level

    Greeting or serving customers, clients or guests, and public speaking or performing.

  15. Working with computers

    48% Skill level

    Using computers to program, write software, set up functions, enter data, or process information.

  16. Checking compliance with standards

    48% Skill level

    Deciding whether events or processes comply with laws, regulations, or standards.

  17. Monitoring people, processes and things

    47% Skill level

    Checking objects, actions, or events, and keeping an eye out for problems.

  18. Making sense of information and ideas

    47% Skill level

    Looking at, working with, and understanding data or information.

  19. Coordinating the work of a team

    42% Skill level

    Getting members of a group to work together to finish a task.

  20. Explaining things to people

    35% Skill level

    Helping people to understand and use information.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-6013.00 - Medical Secretaries.

Work Environment

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Contact with people

    100% Important

    Have contact with people by telephone, face-to-face, or any other way.

  2. Telephone

    96% Important

    Talk on the telephone.

  3. Teamwork

    95% Important

    Work with people in a group or team.

  4. Face-to-face discussions

    93% Important

    Talk with people face-to-face.

  5. Being exact or accurate

    92% Important

    Be very exact or highly accurate.

  6. Electronic mail

    91% Important

    Use electronic mail.

  7. Indoors, heat controlled

    89% Important

    Work indoors with access to heating or cooling.

  8. Unstructured work

    87% Important

    Have freedom to decide on tasks, priorities, and goals.

  9. Spend time sitting

    85% Important

    Spend time sitting at work.

  10. Repeating same tasks

    84% Important

    Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.

  11. Lead or coordinate a team

    83% Important

    Lead others to do work activities.

  12. Frequent decision making

    82% Important

    Frequently make decisions that impact other people.

  13. Contact with the public

    80% Important

    Work with customers or the public.

  14. Letters and memos

    80% Important

    Write letters and memos.

  15. Time pressure

    79% Important

    Work to strict deadlines.

  16. Impact of decisions

    77% Important

    Make decisions that have a large impact on other people.

  17. Making repetitive motions

    77% Important

    Spend time making repetitive motions.

  18. Physically close to people

    77% Important

    Work physically close to other people.

  19. Freedom to make decisions

    74% Important

    Have freedom to make decision on your own.

  20. Angry or unpleasant people

    68% Important

    Deal with unpleasant, angry, or rude people.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Relationships

    76% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  2. Support

    62% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  3. Working conditions

    50% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  4. Achievement

    48% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  5. Independence

    43% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  6. Recognition

    43% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Administrative

    100% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  2. Helping

    62% Important

    Working with people. Helping or providing service to others.

  3. Analytical

    48% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  4. Enterprising

    48% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  5. Practical

    43% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  6. Creative

    19% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-6013.00 - Medical Secretaries.

All Receptionists

  • $982 Weekly Pay
  • Moderate Future Growth

Admissions Clerks

  • 6,900 workers Employment Size
  • Lower skill Skill level rating
  • 49% Full-Time Full-Time Share
  • 41 hours Average full-time
  • 48 years Average age
  • 92% female Gender Share

Admissions Clerks record and process information required for the admission and discharge of hospital patients, and respond to telephone inquiries.

Also known as: Hospital Ward Clerk.

You can work as an Admissions Clerk without formal qualifications, however, a Vocational Education and Training (VET) course in administration (business or health), secretarial or clerical studies may be useful.

Tasks
  • Greets and welcomes patients, and directs them to the appropriate person.
  • Arranges and records details of admissions.
  • Answers, connects and transfers telephone calls.
  • Receives and resolves complaints from patients and the public.
  • May perform other clerical tasks such as word processing, data entry, filing, mail dispatch and photocopying.

You can work as an Admissions Clerk without formal qualifications, however, a Vocational Education and Training (VET) course in administration (business or health), secretarial or clerical studies may be useful.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Tourism, Travel and Hospitality VET training pathways.

Employers look for Receptionists who have good people skills, provide good customer service and are well presented.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Clerical

    79% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  2. Customer and personal service

    72% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  3. Computers and electronics

    56% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  4. English language

    53% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  5. Education and training

    47% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  6. Administration and management

    42% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  7. Psychology

    40% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  8. Medicine and dentistry

    40% Skill level

    Diagnose and treat human injuries, diseases, and deformities, including preventive health-care measures.

  9. Mathematics

    35% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  10. Personnel and human resources

    33% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  11. Communications and media

    32% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  12. Public safety and security

    32% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  13. Telecommunications

    28% Skill level

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

  14. Economics and accounting

    27% Skill level

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  15. Sociology and anthropology

    26% Skill level

    Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

  16. Philosophy and theology

    24% Skill level

    Philosophical systems and religions, including their basic principles, values, ethics, ways of thinking, customs, practices, and impact on society.

  17. Sales and marketing

    24% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  18. Therapy and counselling

    23% Skill level

    Diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and career counselling and guidance.

  19. Foreign language

    23% Skill level

    Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

  20. Production and processing

    20% Skill level

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

Skills

Skills can be improved through training or experience.

  1. Active listening

    54% Skill level

    Listening to others, not interrupting, and asking good questions.

  2. Speaking

    48% Skill level

    Talking to others.

  3. Reading comprehension

    45% Skill level

    Reading work related information.

  4. Writing

    45% Skill level

    Writing things for co-workers or customers.

  5. Serving others

    43% Skill level

    Looking for ways to help people.

  6. Critical thinking

    43% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  7. Social perceptiveness

    43% Skill level

    Understanding why people react the way they do.

  8. Coordination with others

    41% Skill level

    Being adaptable and coordinating work with other people.

  9. Time management

    41% Skill level

    Managing your own and other peoples' time to get work done.

  10. Complex problem solving

    37% Skill level

    Noticing a problem and figuring out the best way to solve it.

  11. Monitoring

    37% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  12. Judgment and decision making

    34% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  13. Active learning

    34% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  14. Management of personnel resources

    30% Skill level

    Motivating, developing, and directing people as they work, and choosing the best people for the job.

  15. Instructing

    30% Skill level

    Teaching people how to do something.

  16. Persuasion

    30% Skill level

    Talking people into changing their minds or their behaviour.

  17. Negotiation

    30% Skill level

    Bringing people together and trying to sort out their differences.

  18. Systems analysis

    30% Skill level

    Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.

  19. Learning strategies

    29% Skill level

    Figuring out the best way to teach or learn something new.

  20. Mathematics

    29% Skill level

    Using maths to solve problems.

Abilities

Workers use these physical and mental abilities.

  1. Oral comprehension

    57% Skill level

    Listen to and understand what people say.

  2. Oral expression

    54% Skill level

    Communicate by speaking.

  3. Written comprehension

    46% Skill level

    Read and understand written information.

  4. Speech clarity

    45% Skill level

    Speak clearly so others can understand you.

  5. Speech recognition

    45% Skill level

    Identify and understand the speech of another person.

  6. Near vision

    45% Skill level

    See details that are up-close (within a few feet).

  7. Written expression

    45% Skill level

    Write in a way that people can understand.

  8. Deductive reasoning

    43% Skill level

    Use general rules to find answers or solve problems logically.

  9. Inductive reasoning

    43% Skill level

    Use lots of detailed information to come up with answers or make general rules.

  10. Problem spotting

    43% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  11. Sorting or ordering

    43% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  12. Categorising

    41% Skill level

    Come up with different ways of grouping things.

  13. Selective attention

    39% Skill level

    Pay attention to something without being distracted.

  14. Finger dexterity

    37% Skill level

    Put together small parts with your fingers.

  15. Multitasking

    34% Skill level

    Do two or more things at the same time.

  16. Far vision

    30% Skill level

    See details that are far away.

  17. Flexibility of closure

    30% Skill level

    See a pattern (a figure, object, word, or sound) hidden in other distracting material.

  18. Memorization

    30% Skill level

    Remember things like words, numbers, pictures, and procedures.

  19. Perceptual speed

    30% Skill level

    Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.

  20. Colour discrimination

    25% Skill level

    Notice differences between colours, including shades of colour and brightness.

Activities

These are kinds of activities workers regularly do in this job.

  1. Planning and prioritising work

    64% Skill level

    Deciding on goals and putting together a detailed plan to get the work done.

  2. Collecting and organising information

    62% Skill level

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  3. Building good relationships

    60% Skill level

    Building good working relationships and keeping them over time.

  4. Researching and investigating

    58% Skill level

    Looking for, getting and understanding different kinds of information.

  5. Keeping your knowledge up-to-date

    57% Skill level

    Keeping up-to-date with technology and new ideas.

  6. Communicating within a team

    56% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  7. Helping and caring for others

    53% Skill level

    Providing personal assistance, medical attention, or emotional support.

  8. Communicating with the public

    52% Skill level

    Giving information to the public, business or government by telephone, in writing, or in person.

  9. Looking for changes over time

    51% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  10. Making decisions and solving problems

    51% Skill level

    Using information to work out the best solution and solve problems.

  11. Providing office support

    50% Skill level

    Doing day-to-day office work such as filing and processing paperwork.

  12. Documenting or recording information

    50% Skill level

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  13. Scheduling work and activities

    49% Skill level

    Working out the timing of events, programs, and activities, as well as the work of others.

  14. Working with the public

    49% Skill level

    Greeting or serving customers, clients or guests, and public speaking or performing.

  15. Working with computers

    48% Skill level

    Using computers to program, write software, set up functions, enter data, or process information.

  16. Checking compliance with standards

    48% Skill level

    Deciding whether events or processes comply with laws, regulations, or standards.

  17. Monitoring people, processes and things

    47% Skill level

    Checking objects, actions, or events, and keeping an eye out for problems.

  18. Making sense of information and ideas

    47% Skill level

    Looking at, working with, and understanding data or information.

  19. Coordinating the work of a team

    42% Skill level

    Getting members of a group to work together to finish a task.

  20. Explaining things to people

    35% Skill level

    Helping people to understand and use information.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-6013.00 - Medical Secretaries.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Contact with people

    100% Important

    Have contact with people by telephone, face-to-face, or any other way.

  2. Telephone

    96% Important

    Talk on the telephone.

  3. Teamwork

    95% Important

    Work with people in a group or team.

  4. Face-to-face discussions

    93% Important

    Talk with people face-to-face.

  5. Being exact or accurate

    92% Important

    Be very exact or highly accurate.

  6. Electronic mail

    91% Important

    Use electronic mail.

  7. Indoors, heat controlled

    89% Important

    Work indoors with access to heating or cooling.

  8. Unstructured work

    87% Important

    Have freedom to decide on tasks, priorities, and goals.

  9. Spend time sitting

    85% Important

    Spend time sitting at work.

  10. Repeating same tasks

    84% Important

    Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.

  11. Lead or coordinate a team

    83% Important

    Lead others to do work activities.

  12. Frequent decision making

    82% Important

    Frequently make decisions that impact other people.

  13. Contact with the public

    80% Important

    Work with customers or the public.

  14. Letters and memos

    80% Important

    Write letters and memos.

  15. Time pressure

    79% Important

    Work to strict deadlines.

  16. Impact of decisions

    77% Important

    Make decisions that have a large impact on other people.

  17. Making repetitive motions

    77% Important

    Spend time making repetitive motions.

  18. Physically close to people

    77% Important

    Work physically close to other people.

  19. Freedom to make decisions

    74% Important

    Have freedom to make decision on your own.

  20. Angry or unpleasant people

    68% Important

    Deal with unpleasant, angry, or rude people.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Relationships

    76% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  2. Support

    62% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  3. Working conditions

    50% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  4. Achievement

    48% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  5. Independence

    43% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  6. Recognition

    43% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Administrative

    100% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  2. Helping

    62% Important

    Working with people. Helping or providing service to others.

  3. Analytical

    48% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  4. Enterprising

    48% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  5. Practical

    43% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  6. Creative

    19% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-6013.00 - Medical Secretaries.
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