Hospitality, Retail and Service Managers (not covered elsewhere)

Keeping track of how well work is progressing so you can make changes or improvements.

Thinking about the pros and cons of different ways to solve a problem.

Understanding why people react the way they do.

Talking to others.

Talking people into changing their minds or their behaviour.

Reading work related information.

Motivating, developing, and directing people as they work, and choosing the best people for the job.

Managing your own and other peoples' time to get work done.

Teaching people how to do something.

Bringing people together and trying to sort out their differences.

Being adaptable and coordinating work with other people.

Looking for ways to help people.

Being able to use what you have learnt to solve problems now and again in the future.

Noticing a problem and figuring out the best way to solve it.

Figuring out the best way to teach or learn something new.

Writing things for co-workers or customers.

Listening to others, not interrupting, and asking good questions.

Figuring out the pros and cons of different options and choosing the best one.

Using maths to solve problems.

Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.

Communicate by speaking.

Listen to and understand what people say.

See details that are up-close (within a few feet).

Write in a way that people can understand.

Use general rules to find answers or solve problems logically.

Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

Identify and understand the speech of another person.

Come up with a number of ideas about a topic, even if the ideas aren't very good.

Read and understand written information.

Speak clearly so others can understand you.

Come up with different ways of grouping things.

See details that are far away.

Come up with unusual or clever ideas, or creative ways to solve a problem.

Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

Choose the right maths method or formula to solve a problem.

Add, subtract, multiply, or divide.

Use lots of detailed information to come up with answers or make general rules.

Notice differences between colours, including shades of colour and brightness.

Put together small parts with your fingers.

Quickly move your hand to grasp, manipulate, or assemble objects.

Deciding on goals and putting together a detailed plan to get the work done.

Using hands and arms in handling, installing, positioning, moving and manipulating objects.

Greeting or serving customers, clients or guests, and public speaking or performing.

Building good working relationships and keeping them over time.

Handling complaints and disagreements, and negotiating with people.

Working out the needs of others and coaching, mentoring, or helping them to improve.

Giving information to co-workers by telephone, in writing, or in person.

Working out the timing of events, programs, and activities, as well as the work of others.

Looking for, getting and understanding different kinds of information.

Using information to work out the best solution and solve problems.

Guiding and directing staff, including setting and monitoring performance standards.

Getting members of a group to work together to finish a task.

Working out the value, importance, or quality of things, services or people.

Keeping up-to-date with technology and new ideas.

Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

Comparing objects, actions, or events. Looking for differences between them or changes over time.

Convincing people to buy something or to change their minds or actions.

Understanding the needs of others, developing training programs, and teaching or instructing.

Encouraging and building trust, respect, and cooperation among team members.

Using computers to program, write software, set up functions, enter data, or process information.

Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

Working with people. Helping or providing service to others.

Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

Ideas and thinking. Searching for facts and figuring out problems in your head.