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Hotel and Motel Receptionists

ANZSCO ID 542113

Overview

All Receptionists

  • $982 Weekly Pay
  • Moderate Future Growth

Hotel and Motel Receptionists

  • 7,100 workers Employment Size
  • Lower skill Skill level rating
  • 55% Full-Time Full-Time Share
  • 41 hours Average full-time
  • 30 years Average age
  • 71% female Gender Share

Hotel or Motel Receptionists greet and check in guests, and look after their needs on arrival and during their stay in a hotel or motel.

You can work as a Hotel or Motel Receptionist without formal qualifications, however, a Vocational Education and Training (VET) course in hospitality, management (hospitality or business) or tourism may be useful.

Tasks
  • Greets and welcomes visitors, and directs them.
  • Arranges and records details of appointments.
  • Answers inquiries and provides information on the goods, services and activities of the organisation.
  • Answers, connects and transfers telephone calls.
  • Receives and resolves complaints.
  • Receives and distributes correspondence, facsimile messages and deliveries.
  • Maintains the reception area.
  • Advises on and arranges reservations and accommodation.
  • May perform other clerical tasks such as word processing, data entry, filing, mail dispatch and photocopying.

Prospects

Pathways

You can work as a Hotel or Motel Receptionist without formal qualifications, however, a Vocational Education and Training (VET) course in hospitality, management (hospitality or business) or tourism may be useful.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Tourism, Travel and Hospitality VET training pathways.

Skills & Knowledge

Employers look for Receptionists who have good people skills, provide good customer service and are well presented.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Customer and personal service

    70% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  2. Clerical

    54% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  3. Computers and electronics

    49% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  4. English language

    45% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  5. Administration and management

    40% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  6. Sales and marketing

    39% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  7. Mathematics

    36% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  8. Psychology

    35% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  9. Public safety and security

    34% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  10. Education and training

    28% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  11. Economics and accounting

    28% Skill level

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  12. Communications and media

    27% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  13. Personnel and human resources

    26% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  14. Geography

    25% Skill level

    Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.

  15. Transportation

    21% Skill level

    Moving people or goods by air, rail, sea, or road.

  16. Production and processing

    17% Skill level

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

  17. Foreign language

    16% Skill level

    Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

  18. Telecommunications

    13% Skill level

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

  19. Law and government

    13% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  20. Sociology and anthropology

    13% Skill level

    Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

Skills

Skills can be improved through training or experience.

  1. Reading comprehension

    52% Skill level

    Reading work related information.

  2. Serving others

    50% Skill level

    Looking for ways to help people.

  3. Critical thinking

    50% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  4. Active listening

    48% Skill level

    Listening to others, not interrupting, and asking good questions.

  5. Coordination with others

    43% Skill level

    Being adaptable and coordinating work with other people.

  6. Social perceptiveness

    43% Skill level

    Understanding why people react the way they do.

  7. Monitoring

    41% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  8. Persuasion

    41% Skill level

    Talking people into changing their minds or their behaviour.

  9. Time management

    41% Skill level

    Managing your own and other peoples' time to get work done.

  10. Writing

    41% Skill level

    Writing things for co-workers or customers.

  11. Instructing

    41% Skill level

    Teaching people how to do something.

  12. Speaking

    39% Skill level

    Talking to others.

  13. Management of personnel resources

    39% Skill level

    Motivating, developing, and directing people as they work, and choosing the best people for the job.

  14. Judgment and decision making

    37% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  15. Learning strategies

    37% Skill level

    Figuring out the best way to teach or learn something new.

  16. Complex problem solving

    36% Skill level

    Noticing a problem and figuring out the best way to solve it.

  17. Negotiation

    36% Skill level

    Bringing people together and trying to sort out their differences.

  18. Systems evaluation

    36% Skill level

    Measuring how well a system is working and how to improve it.

  19. Active learning

    34% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  20. Mathematics

    32% Skill level

    Using maths to solve problems.

Abilities

Workers use these physical and mental abilities.

  1. Oral expression

    55% Skill level

    Communicate by speaking.

  2. Oral comprehension

    54% Skill level

    Listen to and understand what people say.

  3. Near vision

    50% Skill level

    See details that are up-close (within a few feet).

  4. Speech recognition

    50% Skill level

    Identify and understand the speech of another person.

  5. Speech clarity

    48% Skill level

    Speak clearly so others can understand you.

  6. Written comprehension

    46% Skill level

    Read and understand written information.

  7. Far vision

    43% Skill level

    See details that are far away.

  8. Problem spotting

    41% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  9. Sorting or ordering

    41% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  10. Categorising

    39% Skill level

    Come up with different ways of grouping things.

  11. Deductive reasoning

    39% Skill level

    Use general rules to find answers or solve problems logically.

  12. Inductive reasoning

    37% Skill level

    Use lots of detailed information to come up with answers or make general rules.

  13. Selective attention

    37% Skill level

    Pay attention to something without being distracted.

  14. Written expression

    37% Skill level

    Write in a way that people can understand.

  15. Brainstorming

    36% Skill level

    Come up with a number of ideas about a topic, even if the ideas aren't very good.

  16. Working with numbers

    36% Skill level

    Add, subtract, multiply, or divide.

  17. Mathematics

    34% Skill level

    Choose the right maths method or formula to solve a problem.

  18. Finger dexterity

    32% Skill level

    Put together small parts with your fingers.

  19. Flexibility of closure

    32% Skill level

    See a pattern (a figure, object, word, or sound) hidden in other distracting material.

  20. Originality

    32% Skill level

    Come up with unusual or clever ideas, or creative ways to solve a problem.

Activities

These are kinds of activities workers regularly do in this job.

  1. Working with the public

    61% Skill level

    Greeting or serving customers, clients or guests, and public speaking or performing.

  2. Building good relationships

    58% Skill level

    Building good working relationships and keeping them over time.

  3. Helping and caring for others

    50% Skill level

    Providing personal assistance, medical attention, or emotional support.

  4. Making decisions and solving problems

    50% Skill level

    Using information to work out the best solution and solve problems.

  5. Planning and prioritising work

    50% Skill level

    Deciding on goals and putting together a detailed plan to get the work done.

  6. Communicating within a team

    49% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  7. Negotiating and resolving conflicts

    48% Skill level

    Handling complaints and disagreements, and negotiating with people.

  8. Working with computers

    47% Skill level

    Using computers to program, write software, set up functions, enter data, or process information.

  9. Keeping your knowledge up-to-date

    47% Skill level

    Keeping up-to-date with technology and new ideas.

  10. Researching and investigating

    44% Skill level

    Looking for, getting and understanding different kinds of information.

  11. Collecting and organising information

    43% Skill level

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  12. Monitoring people, processes and things

    42% Skill level

    Checking objects, actions, or events, and keeping an eye out for problems.

  13. Looking for changes over time

    40% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  14. Providing office support

    39% Skill level

    Doing day-to-day office work such as filing and processing paperwork.

  15. Thinking creatively

    39% Skill level

    Using your own ideas for developing, designing, or creating something new.

  16. Communicating with the public

    38% Skill level

    Giving information to the public, business or government by telephone, in writing, or in person.

  17. Training and teaching others

    38% Skill level

    Understanding the needs of others, developing training programs, and teaching or instructing.

  18. Assessing and evaluating things

    34% Skill level

    Working out the value, importance, or quality of things, services or people.

  19. Documenting or recording information

    32% Skill level

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  20. Checking compliance with standards

    31% Skill level

    Deciding whether events or processes comply with laws, regulations, or standards.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-4081.00 - Hotel, Motel, and Resort Desk Clerks.

Work Environment

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Telephone

    100% Important

    Talk on the telephone.

  2. Contact with people

    97% Important

    Have contact with people by telephone, face-to-face, or any other way.

  3. Indoors, heat controlled

    96% Important

    Work indoors with access to heating or cooling.

  4. Contact with the public

    92% Important

    Work with customers or the public.

  5. Face-to-face discussions

    88% Important

    Talk with people face-to-face.

  6. Frequent decision making

    87% Important

    Frequently make decisions that impact other people.

  7. Teamwork

    85% Important

    Work with people in a group or team.

  8. Being exact or accurate

    84% Important

    Be very exact or highly accurate.

  9. Freedom to make decisions

    84% Important

    Have freedom to make decision on your own.

  10. Repeating same tasks

    84% Important

    Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.

  11. Angry or unpleasant people

    83% Important

    Deal with unpleasant, angry, or rude people.

  12. Spend time standing

    78% Important

    Spend time standing at work.

  13. Conflict situations

    77% Important

    Deal with conflict or disagreements.

  14. Impact of decisions

    76% Important

    Make decisions that have a large impact on other people.

  15. Physically close to people

    73% Important

    Work physically close to other people.

  16. Unstructured work

    71% Important

    Have freedom to decide on tasks, priorities, and goals.

  17. Time pressure

    71% Important

    Work to strict deadlines.

  18. Letters and memos

    69% Important

    Write letters and memos.

  19. Lead or coordinate a team

    67% Important

    Lead others to do work activities.

  20. Using your hands to handle, control, or feel

    63% Important

    Spend time using your hands to handle, control, or feel objects, tools or controls.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Relationships

    86% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  2. Support

    52% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  3. Independence

    43% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  4. Achievement

    33% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  5. Recognition

    33% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

  6. Working conditions

    31% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Administrative

    86% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  2. Enterprising

    76% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  3. Helping

    57% Important

    Working with people. Helping or providing service to others.

  4. Practical

    33% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  5. Creative

    19% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

  6. Analytical

    14% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-4081.00 - Hotel, Motel, and Resort Desk Clerks.

All Receptionists

  • $982 Weekly Pay
  • Moderate Future Growth

Hotel and Motel Receptionists

  • 7,100 workers Employment Size
  • Lower skill Skill level rating
  • 55% Full-Time Full-Time Share
  • 41 hours Average full-time
  • 30 years Average age
  • 71% female Gender Share

Hotel or Motel Receptionists greet and check in guests, and look after their needs on arrival and during their stay in a hotel or motel.

You can work as a Hotel or Motel Receptionist without formal qualifications, however, a Vocational Education and Training (VET) course in hospitality, management (hospitality or business) or tourism may be useful.

Tasks
  • Greets and welcomes visitors, and directs them.
  • Arranges and records details of appointments.
  • Answers inquiries and provides information on the goods, services and activities of the organisation.
  • Answers, connects and transfers telephone calls.
  • Receives and resolves complaints.
  • Receives and distributes correspondence, facsimile messages and deliveries.
  • Maintains the reception area.
  • Advises on and arranges reservations and accommodation.
  • May perform other clerical tasks such as word processing, data entry, filing, mail dispatch and photocopying.

You can work as a Hotel or Motel Receptionist without formal qualifications, however, a Vocational Education and Training (VET) course in hospitality, management (hospitality or business) or tourism may be useful.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Tourism, Travel and Hospitality VET training pathways.

Employers look for Receptionists who have good people skills, provide good customer service and are well presented.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Customer and personal service

    70% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  2. Clerical

    54% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  3. Computers and electronics

    49% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  4. English language

    45% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  5. Administration and management

    40% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  6. Sales and marketing

    39% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  7. Mathematics

    36% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  8. Psychology

    35% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  9. Public safety and security

    34% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  10. Education and training

    28% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  11. Economics and accounting

    28% Skill level

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  12. Communications and media

    27% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  13. Personnel and human resources

    26% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  14. Geography

    25% Skill level

    Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.

  15. Transportation

    21% Skill level

    Moving people or goods by air, rail, sea, or road.

  16. Production and processing

    17% Skill level

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

  17. Foreign language

    16% Skill level

    Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

  18. Telecommunications

    13% Skill level

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

  19. Law and government

    13% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  20. Sociology and anthropology

    13% Skill level

    Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

Skills

Skills can be improved through training or experience.

  1. Reading comprehension

    52% Skill level

    Reading work related information.

  2. Serving others

    50% Skill level

    Looking for ways to help people.

  3. Critical thinking

    50% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  4. Active listening

    48% Skill level

    Listening to others, not interrupting, and asking good questions.

  5. Coordination with others

    43% Skill level

    Being adaptable and coordinating work with other people.

  6. Social perceptiveness

    43% Skill level

    Understanding why people react the way they do.

  7. Monitoring

    41% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  8. Persuasion

    41% Skill level

    Talking people into changing their minds or their behaviour.

  9. Time management

    41% Skill level

    Managing your own and other peoples' time to get work done.

  10. Writing

    41% Skill level

    Writing things for co-workers or customers.

  11. Instructing

    41% Skill level

    Teaching people how to do something.

  12. Speaking

    39% Skill level

    Talking to others.

  13. Management of personnel resources

    39% Skill level

    Motivating, developing, and directing people as they work, and choosing the best people for the job.

  14. Judgment and decision making

    37% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  15. Learning strategies

    37% Skill level

    Figuring out the best way to teach or learn something new.

  16. Complex problem solving

    36% Skill level

    Noticing a problem and figuring out the best way to solve it.

  17. Negotiation

    36% Skill level

    Bringing people together and trying to sort out their differences.

  18. Systems evaluation

    36% Skill level

    Measuring how well a system is working and how to improve it.

  19. Active learning

    34% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  20. Mathematics

    32% Skill level

    Using maths to solve problems.

Abilities

Workers use these physical and mental abilities.

  1. Oral expression

    55% Skill level

    Communicate by speaking.

  2. Oral comprehension

    54% Skill level

    Listen to and understand what people say.

  3. Near vision

    50% Skill level

    See details that are up-close (within a few feet).

  4. Speech recognition

    50% Skill level

    Identify and understand the speech of another person.

  5. Speech clarity

    48% Skill level

    Speak clearly so others can understand you.

  6. Written comprehension

    46% Skill level

    Read and understand written information.

  7. Far vision

    43% Skill level

    See details that are far away.

  8. Problem spotting

    41% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  9. Sorting or ordering

    41% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  10. Categorising

    39% Skill level

    Come up with different ways of grouping things.

  11. Deductive reasoning

    39% Skill level

    Use general rules to find answers or solve problems logically.

  12. Inductive reasoning

    37% Skill level

    Use lots of detailed information to come up with answers or make general rules.

  13. Selective attention

    37% Skill level

    Pay attention to something without being distracted.

  14. Written expression

    37% Skill level

    Write in a way that people can understand.

  15. Brainstorming

    36% Skill level

    Come up with a number of ideas about a topic, even if the ideas aren't very good.

  16. Working with numbers

    36% Skill level

    Add, subtract, multiply, or divide.

  17. Mathematics

    34% Skill level

    Choose the right maths method or formula to solve a problem.

  18. Finger dexterity

    32% Skill level

    Put together small parts with your fingers.

  19. Flexibility of closure

    32% Skill level

    See a pattern (a figure, object, word, or sound) hidden in other distracting material.

  20. Originality

    32% Skill level

    Come up with unusual or clever ideas, or creative ways to solve a problem.

Activities

These are kinds of activities workers regularly do in this job.

  1. Working with the public

    61% Skill level

    Greeting or serving customers, clients or guests, and public speaking or performing.

  2. Building good relationships

    58% Skill level

    Building good working relationships and keeping them over time.

  3. Helping and caring for others

    50% Skill level

    Providing personal assistance, medical attention, or emotional support.

  4. Making decisions and solving problems

    50% Skill level

    Using information to work out the best solution and solve problems.

  5. Planning and prioritising work

    50% Skill level

    Deciding on goals and putting together a detailed plan to get the work done.

  6. Communicating within a team

    49% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  7. Negotiating and resolving conflicts

    48% Skill level

    Handling complaints and disagreements, and negotiating with people.

  8. Working with computers

    47% Skill level

    Using computers to program, write software, set up functions, enter data, or process information.

  9. Keeping your knowledge up-to-date

    47% Skill level

    Keeping up-to-date with technology and new ideas.

  10. Researching and investigating

    44% Skill level

    Looking for, getting and understanding different kinds of information.

  11. Collecting and organising information

    43% Skill level

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  12. Monitoring people, processes and things

    42% Skill level

    Checking objects, actions, or events, and keeping an eye out for problems.

  13. Looking for changes over time

    40% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  14. Providing office support

    39% Skill level

    Doing day-to-day office work such as filing and processing paperwork.

  15. Thinking creatively

    39% Skill level

    Using your own ideas for developing, designing, or creating something new.

  16. Communicating with the public

    38% Skill level

    Giving information to the public, business or government by telephone, in writing, or in person.

  17. Training and teaching others

    38% Skill level

    Understanding the needs of others, developing training programs, and teaching or instructing.

  18. Assessing and evaluating things

    34% Skill level

    Working out the value, importance, or quality of things, services or people.

  19. Documenting or recording information

    32% Skill level

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  20. Checking compliance with standards

    31% Skill level

    Deciding whether events or processes comply with laws, regulations, or standards.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-4081.00 - Hotel, Motel, and Resort Desk Clerks.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Telephone

    100% Important

    Talk on the telephone.

  2. Contact with people

    97% Important

    Have contact with people by telephone, face-to-face, or any other way.

  3. Indoors, heat controlled

    96% Important

    Work indoors with access to heating or cooling.

  4. Contact with the public

    92% Important

    Work with customers or the public.

  5. Face-to-face discussions

    88% Important

    Talk with people face-to-face.

  6. Frequent decision making

    87% Important

    Frequently make decisions that impact other people.

  7. Teamwork

    85% Important

    Work with people in a group or team.

  8. Being exact or accurate

    84% Important

    Be very exact or highly accurate.

  9. Freedom to make decisions

    84% Important

    Have freedom to make decision on your own.

  10. Repeating same tasks

    84% Important

    Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.

  11. Angry or unpleasant people

    83% Important

    Deal with unpleasant, angry, or rude people.

  12. Spend time standing

    78% Important

    Spend time standing at work.

  13. Conflict situations

    77% Important

    Deal with conflict or disagreements.

  14. Impact of decisions

    76% Important

    Make decisions that have a large impact on other people.

  15. Physically close to people

    73% Important

    Work physically close to other people.

  16. Unstructured work

    71% Important

    Have freedom to decide on tasks, priorities, and goals.

  17. Time pressure

    71% Important

    Work to strict deadlines.

  18. Letters and memos

    69% Important

    Write letters and memos.

  19. Lead or coordinate a team

    67% Important

    Lead others to do work activities.

  20. Using your hands to handle, control, or feel

    63% Important

    Spend time using your hands to handle, control, or feel objects, tools or controls.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Relationships

    86% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  2. Support

    52% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  3. Independence

    43% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  4. Achievement

    33% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  5. Recognition

    33% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

  6. Working conditions

    31% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Administrative

    86% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  2. Enterprising

    76% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  3. Helping

    57% Important

    Working with people. Helping or providing service to others.

  4. Practical

    33% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  5. Creative

    19% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

  6. Analytical

    14% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-4081.00 - Hotel, Motel, and Resort Desk Clerks.
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