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ICT Sales Assistants

ANZSCO ID 6212

Overview

All ICT Sales Assistants

  • $936 Weekly Pay
  • Stable Future Growth
  • 16,700 workers Employment Size
  • Entry level Skill level rating
  • 68% Full-Time Full-Time Share
  • 42 hours Average full-time
  • 30 years Average age
  • 35% female Gender Share

ICT Sales Assistants sell computing and telecommunications related goods and services in retail and wholesale establishments.

Specialisations: Mobile Phone Salesperson.

You can work as an ICT Sales Assistant without formal qualifications. Some on the job training may be provided. ICT Sales Assistants sometimes have Vocational Education and Training (VET) or university qualifications in related areas such as information technology, business or retail.

Tasks
  • determining customer requirements and advising on product range, price, delivery, warranties and product use and care
  • demonstrating and explaining to customers the establishment's goods and services
  • selling computers, computer peripherals, software, mobile telephones and telephone accessories and services such as Internet access and mobile telephone plans
  • accepting payment for goods and services by a variety of payment methods and preparing sales invoices
  • assisting with the ongoing management of stock such as product inventories and participating in stocktakes
  • stacking and displaying goods for sale, and wrapping and packing goods sold

Prospects

Pathways

You can work as an ICT Sales Assistant without formal qualifications. Some on the job training may be provided. ICT Sales Assistants sometimes have Vocational Education and Training (VET) or university qualifications in related areas such as information technology, business or retail.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • Course Seeker to search and compare higher education courses.
  • ComparED to compare undergraduate and postgraduate student experiences and outcomes.
  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Information and Communications Technology VET training pathways.

Skills & Knowledge

Employers look for ICT Sales Assistants who can communicate clearly, work well in a team and provide good customer service.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Sales and marketing

    68% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  2. Customer and personal service

    65% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  3. Computers and electronics

    54% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  4. Mathematics

    53% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  5. English language

    52% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  6. Administration and management

    51% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  7. Production and processing

    48% Skill level

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

  8. Clerical

    47% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  9. Education and training

    39% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  10. Engineering and technology

    38% Skill level

    Use engineering, science and technology to design and produce goods and services.

  11. Psychology

    36% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  12. Communications and media

    33% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  13. Transportation

    30% Skill level

    Moving people or goods by air, rail, sea, or road.

  14. Chemistry

    29% Skill level

    Chemical composition, structure, and properties. How chemicals are made, used, mixed, and can change.

  15. Technical design

    29% Skill level

    Design techniques, tools, and principles used to make detailed technical plans, blueprints, drawings, and models.

  16. Economics and accounting

    28% Skill level

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  17. Geography

    27% Skill level

    Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.

  18. Telecommunications

    26% Skill level

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

  19. Law and government

    26% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  20. Personnel and human resources

    23% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

Skills

Skills can be improved through training or experience.

  1. Active listening

    59% Skill level

    Listening to others, not interrupting, and asking good questions.

  2. Reading comprehension

    59% Skill level

    Reading work related information.

  3. Negotiation

    57% Skill level

    Bringing people together and trying to sort out their differences.

  4. Persuasion

    57% Skill level

    Talking people into changing their minds or their behaviour.

  5. Speaking

    57% Skill level

    Talking to others.

  6. Social perceptiveness

    54% Skill level

    Understanding why people react the way they do.

  7. Active learning

    54% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  8. Critical thinking

    54% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  9. Writing

    52% Skill level

    Writing things for co-workers or customers.

  10. Serving others

    48% Skill level

    Looking for ways to help people.

  11. Coordination with others

    48% Skill level

    Being adaptable and coordinating work with other people.

  12. Judgment and decision making

    48% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  13. Complex problem solving

    45% Skill level

    Noticing a problem and figuring out the best way to solve it.

  14. Instructing

    45% Skill level

    Teaching people how to do something.

  15. Monitoring

    45% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  16. Learning strategies

    43% Skill level

    Figuring out the best way to teach or learn something new.

  17. Systems analysis

    43% Skill level

    Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.

  18. Time management

    43% Skill level

    Managing your own and other peoples' time to get work done.

  19. Mathematics

    41% Skill level

    Using maths to solve problems.

  20. Management of financial resources

    37% Skill level

    Figuring out how money is needed to do something, and keeping track of the money that's being spent.

Abilities

Workers use these physical and mental abilities.

  1. Oral expression

    66% Skill level

    Communicate by speaking.

  2. Oral comprehension

    64% Skill level

    Listen to and understand what people say.

  3. Speech clarity

    59% Skill level

    Speak clearly so others can understand you.

  4. Speech recognition

    57% Skill level

    Identify and understand the speech of another person.

  5. Written comprehension

    57% Skill level

    Read and understand written information.

  6. Written expression

    55% Skill level

    Write in a way that people can understand.

  7. Deductive reasoning

    55% Skill level

    Use general rules to find answers or solve problems logically.

  8. Near vision

    52% Skill level

    See details that are up-close (within a few feet).

  9. Brainstorming

    52% Skill level

    Come up with a number of ideas about a topic, even if the ideas aren't very good.

  10. Originality

    52% Skill level

    Come up with unusual or clever ideas, or creative ways to solve a problem.

  11. Problem spotting

    52% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  12. Inductive reasoning

    46% Skill level

    Use lots of detailed information to come up with answers or make general rules.

  13. Sorting or ordering

    46% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  14. Memorization

    45% Skill level

    Remember things like words, numbers, pictures, and procedures.

  15. Working with numbers

    45% Skill level

    Add, subtract, multiply, or divide.

  16. Categorising

    43% Skill level

    Come up with different ways of grouping things.

  17. Speed of recognition

    41% Skill level

    Quickly make sense of and organize things you can see like letters, numbers, pictures, or other things.

  18. Far vision

    39% Skill level

    See details that are far away.

  19. Flexibility of closure

    39% Skill level

    See a pattern (a figure, object, word, or sound) hidden in other distracting material.

  20. Mathematics

    39% Skill level

    Choose the right maths method or formula to solve a problem.

Activities

These are kinds of activities workers regularly do in this job.

  1. Building good relationships

    75% Skill level

    Building good working relationships and keeping them over time.

  2. Planning and prioritising work

    67% Skill level

    Deciding on goals and putting together a detailed plan to get the work done.

  3. Communicating within a team

    60% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  4. Communicating with the public

    56% Skill level

    Giving information to the public, business or government by telephone, in writing, or in person.

  5. Researching and investigating

    55% Skill level

    Looking for, getting and understanding different kinds of information.

  6. Influencing people

    55% Skill level

    Convincing people to buy something or to change their minds or actions.

  7. Negotiating and resolving conflicts

    52% Skill level

    Handling complaints and disagreements, and negotiating with people.

  8. Making decisions and solving problems

    50% Skill level

    Using information to work out the best solution and solve problems.

  9. Keeping your knowledge up-to-date

    47% Skill level

    Keeping up-to-date with technology and new ideas.

  10. Making sense of information and ideas

    45% Skill level

    Looking at, working with, and understanding data or information.

  11. Scheduling work and activities

    42% Skill level

    Working out the timing of events, programs, and activities, as well as the work of others.

  12. Looking for changes over time

    42% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  13. Working with computers

    41% Skill level

    Using computers to program, write software, set up functions, enter data, or process information.

  14. Thinking creatively

    41% Skill level

    Using your own ideas for developing, designing, or creating something new.

  15. Collecting and organising information

    39% Skill level

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  16. Coming up with systems and processes

    39% Skill level

    Deciding on goals and figuring out what you need to do to achieve them.

  17. Providing office support

    37% Skill level

    Doing day-to-day office work such as filing and processing paperwork.

  18. Checking compliance with standards

    36% Skill level

    Deciding whether events or processes comply with laws, regulations, or standards.

  19. Coordinating the work of a team

    35% Skill level

    Getting members of a group to work together to finish a task.

  20. Explaining things to people

    35% Skill level

    Helping people to understand and use information.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 41-4011.00 - Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products.

Work Environment

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Electronic mail

    100% Important

    Use electronic mail.

  2. Telephone

    100% Important

    Talk on the telephone.

  3. Unstructured work

    94% Important

    Have freedom to decide on tasks, priorities, and goals.

  4. Frequent decision making

    94% Important

    Frequently make decisions that impact other people.

  5. Contact with people

    91% Important

    Have contact with people by telephone, face-to-face, or any other way.

  6. Face-to-face discussions

    91% Important

    Talk with people face-to-face.

  7. Being exact or accurate

    87% Important

    Be very exact or highly accurate.

  8. Freedom to make decisions

    85% Important

    Have freedom to make decision on your own.

  9. Teamwork

    85% Important

    Work with people in a group or team.

  10. Impact of decisions

    81% Important

    Make decisions that have a large impact on other people.

  11. Time pressure

    79% Important

    Work to strict deadlines.

  12. Contact with the public

    76% Important

    Work with customers or the public.

  13. Lead or coordinate a team

    76% Important

    Lead others to do work activities.

  14. Competition

    75% Important

    Compete with others, or be aware of competitive pressures.

  15. Indoors, heat controlled

    75% Important

    Work indoors with access to heating or cooling.

  16. Letters and memos

    73% Important

    Write letters and memos.

  17. In an enclosed vehicle or equipment

    73% Important

    Work in a closed vehicle (e.g., car).

  18. Conflict situations

    71% Important

    Deal with conflict or disagreements.

  19. Angry or unpleasant people

    70% Important

    Deal with unpleasant, angry, or rude people.

  20. Spend time sitting

    67% Important

    Spend time sitting at work.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Independence

    71% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  2. Achievement

    67% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  3. Working conditions

    67% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  4. Relationships

    62% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  5. Recognition

    57% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

  6. Support

    52% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Enterprising

    100% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  2. Administrative

    76% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  3. Analytical

    48% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  4. Practical

    48% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  5. Helping

    38% Important

    Working with people. Helping or providing service to others.

  6. Creative

    24% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 41-4011.00 - Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products.

All ICT Sales Assistants

  • $936 Weekly Pay
  • Stable Future Growth
  • 16,700 workers Employment Size
  • Entry level Skill level rating
  • 68% Full-Time Full-Time Share
  • 42 hours Average full-time
  • 30 years Average age
  • 35% female Gender Share

ICT Sales Assistants sell computing and telecommunications related goods and services in retail and wholesale establishments.

Specialisations: Mobile Phone Salesperson.

You can work as an ICT Sales Assistant without formal qualifications. Some on the job training may be provided. ICT Sales Assistants sometimes have Vocational Education and Training (VET) or university qualifications in related areas such as information technology, business or retail.

Tasks
  • determining customer requirements and advising on product range, price, delivery, warranties and product use and care
  • demonstrating and explaining to customers the establishment's goods and services
  • selling computers, computer peripherals, software, mobile telephones and telephone accessories and services such as Internet access and mobile telephone plans
  • accepting payment for goods and services by a variety of payment methods and preparing sales invoices
  • assisting with the ongoing management of stock such as product inventories and participating in stocktakes
  • stacking and displaying goods for sale, and wrapping and packing goods sold

You can work as an ICT Sales Assistant without formal qualifications. Some on the job training may be provided. ICT Sales Assistants sometimes have Vocational Education and Training (VET) or university qualifications in related areas such as information technology, business or retail.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • Course Seeker to search and compare higher education courses.
  • ComparED to compare undergraduate and postgraduate student experiences and outcomes.
  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Information and Communications Technology VET training pathways.

Employers look for ICT Sales Assistants who can communicate clearly, work well in a team and provide good customer service.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Sales and marketing

    68% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  2. Customer and personal service

    65% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  3. Computers and electronics

    54% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  4. Mathematics

    53% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  5. English language

    52% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  6. Administration and management

    51% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  7. Production and processing

    48% Skill level

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

  8. Clerical

    47% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  9. Education and training

    39% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  10. Engineering and technology

    38% Skill level

    Use engineering, science and technology to design and produce goods and services.

  11. Psychology

    36% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  12. Communications and media

    33% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  13. Transportation

    30% Skill level

    Moving people or goods by air, rail, sea, or road.

  14. Chemistry

    29% Skill level

    Chemical composition, structure, and properties. How chemicals are made, used, mixed, and can change.

  15. Technical design

    29% Skill level

    Design techniques, tools, and principles used to make detailed technical plans, blueprints, drawings, and models.

  16. Economics and accounting

    28% Skill level

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  17. Geography

    27% Skill level

    Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.

  18. Telecommunications

    26% Skill level

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

  19. Law and government

    26% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  20. Personnel and human resources

    23% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

Skills

Skills can be improved through training or experience.

  1. Active listening

    59% Skill level

    Listening to others, not interrupting, and asking good questions.

  2. Reading comprehension

    59% Skill level

    Reading work related information.

  3. Negotiation

    57% Skill level

    Bringing people together and trying to sort out their differences.

  4. Persuasion

    57% Skill level

    Talking people into changing their minds or their behaviour.

  5. Speaking

    57% Skill level

    Talking to others.

  6. Social perceptiveness

    54% Skill level

    Understanding why people react the way they do.

  7. Active learning

    54% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  8. Critical thinking

    54% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  9. Writing

    52% Skill level

    Writing things for co-workers or customers.

  10. Serving others

    48% Skill level

    Looking for ways to help people.

  11. Coordination with others

    48% Skill level

    Being adaptable and coordinating work with other people.

  12. Judgment and decision making

    48% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  13. Complex problem solving

    45% Skill level

    Noticing a problem and figuring out the best way to solve it.

  14. Instructing

    45% Skill level

    Teaching people how to do something.

  15. Monitoring

    45% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  16. Learning strategies

    43% Skill level

    Figuring out the best way to teach or learn something new.

  17. Systems analysis

    43% Skill level

    Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.

  18. Time management

    43% Skill level

    Managing your own and other peoples' time to get work done.

  19. Mathematics

    41% Skill level

    Using maths to solve problems.

  20. Management of financial resources

    37% Skill level

    Figuring out how money is needed to do something, and keeping track of the money that's being spent.

Abilities

Workers use these physical and mental abilities.

  1. Oral expression

    66% Skill level

    Communicate by speaking.

  2. Oral comprehension

    64% Skill level

    Listen to and understand what people say.

  3. Speech clarity

    59% Skill level

    Speak clearly so others can understand you.

  4. Speech recognition

    57% Skill level

    Identify and understand the speech of another person.

  5. Written comprehension

    57% Skill level

    Read and understand written information.

  6. Written expression

    55% Skill level

    Write in a way that people can understand.

  7. Deductive reasoning

    55% Skill level

    Use general rules to find answers or solve problems logically.

  8. Near vision

    52% Skill level

    See details that are up-close (within a few feet).

  9. Brainstorming

    52% Skill level

    Come up with a number of ideas about a topic, even if the ideas aren't very good.

  10. Originality

    52% Skill level

    Come up with unusual or clever ideas, or creative ways to solve a problem.

  11. Problem spotting

    52% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  12. Inductive reasoning

    46% Skill level

    Use lots of detailed information to come up with answers or make general rules.

  13. Sorting or ordering

    46% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  14. Memorization

    45% Skill level

    Remember things like words, numbers, pictures, and procedures.

  15. Working with numbers

    45% Skill level

    Add, subtract, multiply, or divide.

  16. Categorising

    43% Skill level

    Come up with different ways of grouping things.

  17. Speed of recognition

    41% Skill level

    Quickly make sense of and organize things you can see like letters, numbers, pictures, or other things.

  18. Far vision

    39% Skill level

    See details that are far away.

  19. Flexibility of closure

    39% Skill level

    See a pattern (a figure, object, word, or sound) hidden in other distracting material.

  20. Mathematics

    39% Skill level

    Choose the right maths method or formula to solve a problem.

Activities

These are kinds of activities workers regularly do in this job.

  1. Building good relationships

    75% Skill level

    Building good working relationships and keeping them over time.

  2. Planning and prioritising work

    67% Skill level

    Deciding on goals and putting together a detailed plan to get the work done.

  3. Communicating within a team

    60% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  4. Communicating with the public

    56% Skill level

    Giving information to the public, business or government by telephone, in writing, or in person.

  5. Researching and investigating

    55% Skill level

    Looking for, getting and understanding different kinds of information.

  6. Influencing people

    55% Skill level

    Convincing people to buy something or to change their minds or actions.

  7. Negotiating and resolving conflicts

    52% Skill level

    Handling complaints and disagreements, and negotiating with people.

  8. Making decisions and solving problems

    50% Skill level

    Using information to work out the best solution and solve problems.

  9. Keeping your knowledge up-to-date

    47% Skill level

    Keeping up-to-date with technology and new ideas.

  10. Making sense of information and ideas

    45% Skill level

    Looking at, working with, and understanding data or information.

  11. Scheduling work and activities

    42% Skill level

    Working out the timing of events, programs, and activities, as well as the work of others.

  12. Looking for changes over time

    42% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  13. Working with computers

    41% Skill level

    Using computers to program, write software, set up functions, enter data, or process information.

  14. Thinking creatively

    41% Skill level

    Using your own ideas for developing, designing, or creating something new.

  15. Collecting and organising information

    39% Skill level

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  16. Coming up with systems and processes

    39% Skill level

    Deciding on goals and figuring out what you need to do to achieve them.

  17. Providing office support

    37% Skill level

    Doing day-to-day office work such as filing and processing paperwork.

  18. Checking compliance with standards

    36% Skill level

    Deciding whether events or processes comply with laws, regulations, or standards.

  19. Coordinating the work of a team

    35% Skill level

    Getting members of a group to work together to finish a task.

  20. Explaining things to people

    35% Skill level

    Helping people to understand and use information.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 41-4011.00 - Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Electronic mail

    100% Important

    Use electronic mail.

  2. Telephone

    100% Important

    Talk on the telephone.

  3. Unstructured work

    94% Important

    Have freedom to decide on tasks, priorities, and goals.

  4. Frequent decision making

    94% Important

    Frequently make decisions that impact other people.

  5. Contact with people

    91% Important

    Have contact with people by telephone, face-to-face, or any other way.

  6. Face-to-face discussions

    91% Important

    Talk with people face-to-face.

  7. Being exact or accurate

    87% Important

    Be very exact or highly accurate.

  8. Freedom to make decisions

    85% Important

    Have freedom to make decision on your own.

  9. Teamwork

    85% Important

    Work with people in a group or team.

  10. Impact of decisions

    81% Important

    Make decisions that have a large impact on other people.

  11. Time pressure

    79% Important

    Work to strict deadlines.

  12. Contact with the public

    76% Important

    Work with customers or the public.

  13. Lead or coordinate a team

    76% Important

    Lead others to do work activities.

  14. Competition

    75% Important

    Compete with others, or be aware of competitive pressures.

  15. Indoors, heat controlled

    75% Important

    Work indoors with access to heating or cooling.

  16. Letters and memos

    73% Important

    Write letters and memos.

  17. In an enclosed vehicle or equipment

    73% Important

    Work in a closed vehicle (e.g., car).

  18. Conflict situations

    71% Important

    Deal with conflict or disagreements.

  19. Angry or unpleasant people

    70% Important

    Deal with unpleasant, angry, or rude people.

  20. Spend time sitting

    67% Important

    Spend time sitting at work.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Independence

    71% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  2. Achievement

    67% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  3. Working conditions

    67% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  4. Relationships

    62% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  5. Recognition

    57% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

  6. Support

    52% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Enterprising

    100% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  2. Administrative

    76% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  3. Analytical

    48% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  4. Practical

    48% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  5. Helping

    38% Important

    Working with people. Helping or providing service to others.

  6. Creative

    24% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 41-4011.00 - Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products.
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