ALERT The future growth information does not take account of the impact of COVID-19. If you are affected by COVID-19 there is a range of support available.

ICT Support and Test Engineers

ANZSCO ID 2632

Overview

All ICT Support and Test Engineers

  • $2,019 Weekly Pay
  • Very strong Future Growth
  • 11,700 workers Employment Size
  • Very high skill Skill level rating
  • 91% Full-Time Full-Time Share
  • 41 hours Average full-time
  • 36 years Average age
  • 24% female Gender Share

ICT Support and Test Engineers develop procedures and strategies to support, create, maintain and manage technical quality assurance processes and guidelines and systems infrastructure, investigate, analyse and resolve system problems and performance issues, and test the behaviour, functionality and integrity of systems.

You usually need a bachelor or postgraduate degree in a related information technology field (such as computer science or software engineering) to work as an ICT Support or Test Engineer. Some workers have Vocational Education and Training (VET) qualifications. There are also a wide range of vendor and industry certifications available that may substitute for formal qualifications.

Tasks
  • scheduling and conducting quality audit inspections, and analysing and reviewing systems, data and documentation
  • identifying variations and potential high risk areas in securing adherence to standards and procedures
  • recommending corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures
  • communicating, educating and liaising with users and management to ensure awareness and adherence to standards, procedures and quality control issues and activities
  • assisting in troubleshooting, diagnosing, testing and resolving system problems and issues
  • developing, conducting and providing technical guidance and training in application software and operational procedures
  • analysing, evaluating and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, Internet, email, databases, operating systems and security policies and procedures to ensure optimal database and system integrity, security, backup, reliability and performance
  • testing, identifying and diagnosing functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specification
  • performing organisational systems architecture reviews and assessments, and recommending current and future hardware and software strategies and directions
  • creating and reviewing technical documentation such as procedural, instructional and operational guides and manuals, technical reports and specifications and maintenance inventory systems

Prospects

Pathways

You usually need a bachelor or postgraduate degree in a related information technology field (such as computer science or software engineering) to work as an ICT Support or Test Engineer. Some workers have Vocational Education and Training (VET) qualifications. There are also a wide range of vendor and industry certifications available that may substitute for formal qualifications.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • Course Seeker to search and compare higher education courses.
  • ComparED to compare undergraduate and postgraduate student experiences and outcomes.
  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Information and Communications Technology VET training pathways.

Skills & Knowledge

Employers look for ICT Support and Test Engineers who can communicate clearly, work well in a team and have strong computer skills.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Computers and electronics

    76% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  2. English language

    61% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  3. Mathematics

    53% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  4. Engineering and technology

    52% Skill level

    Use engineering, science and technology to design and produce goods and services.

  5. Education and training

    48% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  6. Customer and personal service

    43% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  7. Administration and management

    42% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  8. Technical design

    40% Skill level

    Design techniques, tools, and principles used to make detailed technical plans, blueprints, drawings, and models.

  9. Clerical

    39% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  10. Communications and media

    30% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  11. Psychology

    25% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  12. Telecommunications

    23% Skill level

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

  13. Personnel and human resources

    22% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  14. Production and processing

    19% Skill level

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

  15. Sociology and anthropology

    17% Skill level

    Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

  16. Economics and accounting

    15% Skill level

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  17. Public safety and security

    14% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  18. Foreign language

    13% Skill level

    Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

  19. Law and government

    13% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  20. Physics

    10% Skill level

    The physical laws of matter, motion and energy, and how they interact through space and time.

Skills

Skills can be improved through training or experience.

  1. Reading comprehension

    57% Skill level

    Reading work related information.

  2. Critical thinking

    55% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  3. Active listening

    55% Skill level

    Listening to others, not interrupting, and asking good questions.

  4. Writing

    55% Skill level

    Writing things for co-workers or customers.

  5. Systems evaluation

    55% Skill level

    Measuring how well a system is working and how to improve it.

  6. Monitoring

    54% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  7. Quality control analysis

    52% Skill level

    Doing tests and checking products, services, or processes to make sure they are working properly.

  8. Judgment and decision making

    52% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  9. Programming

    50% Skill level

    Writing computer programs.

  10. Speaking

    50% Skill level

    Talking to others.

  11. Operations analysis

    48% Skill level

    Understanding needs and product requirements to create a design.

  12. Complex problem solving

    46% Skill level

    Noticing a problem and figuring out the best way to solve it.

  13. Science

    46% Skill level

    Using scientific rules and methods to solve problems.

  14. Systems analysis

    45% Skill level

    Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.

  15. Active learning

    43% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  16. Coordination with others

    43% Skill level

    Being adaptable and coordinating work with other people.

  17. Time management

    43% Skill level

    Managing your own and other peoples' time to get work done.

  18. Instructing

    41% Skill level

    Teaching people how to do something.

  19. Learning strategies

    41% Skill level

    Figuring out the best way to teach or learn something new.

  20. Social perceptiveness

    41% Skill level

    Understanding why people react the way they do.

Abilities

Workers use these physical and mental abilities.

  1. Deductive reasoning

    57% Skill level

    Use general rules to find answers or solve problems logically.

  2. Inductive reasoning

    57% Skill level

    Use lots of detailed information to come up with answers or make general rules.

  3. Sorting or ordering

    57% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  4. Written comprehension

    57% Skill level

    Read and understand written information.

  5. Oral comprehension

    55% Skill level

    Listen to and understand what people say.

  6. Oral expression

    55% Skill level

    Communicate by speaking.

  7. Written expression

    55% Skill level

    Write in a way that people can understand.

  8. Near vision

    54% Skill level

    See details that are up-close (within a few feet).

  9. Problem spotting

    54% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  10. Categorising

    48% Skill level

    Come up with different ways of grouping things.

  11. Brainstorming

    46% Skill level

    Come up with a number of ideas about a topic, even if the ideas aren't very good.

  12. Originality

    46% Skill level

    Come up with unusual or clever ideas, or creative ways to solve a problem.

  13. Flexibility of closure

    45% Skill level

    See a pattern (a figure, object, word, or sound) hidden in other distracting material.

  14. Speech recognition

    43% Skill level

    Identify and understand the speech of another person.

  15. Selective attention

    43% Skill level

    Pay attention to something without being distracted.

  16. Speech clarity

    43% Skill level

    Speak clearly so others can understand you.

  17. Mathematics

    41% Skill level

    Choose the right maths method or formula to solve a problem.

  18. Visualization

    39% Skill level

    Imagine how something will look after it is moved around or changed.

  19. Perceptual speed

    37% Skill level

    Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.

  20. Multitasking

    32% Skill level

    Do two or more things at the same time.

Activities

These are kinds of activities workers regularly do in this job.

  1. Keeping your knowledge up-to-date

    80% Skill level

    Keeping up-to-date with technology and new ideas.

  2. Planning and prioritising work

    74% Skill level

    Deciding on goals and putting together a detailed plan to get the work done.

  3. Making sense of information and ideas

    72% Skill level

    Looking at, working with, and understanding data or information.

  4. Collecting and organising information

    72% Skill level

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  5. Thinking creatively

    71% Skill level

    Using your own ideas for developing, designing, or creating something new.

  6. Working with computers

    69% Skill level

    Using computers to program, write software, set up functions, enter data, or process information.

  7. Building good relationships

    69% Skill level

    Building good working relationships and keeping them over time.

  8. Communicating within a team

    69% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  9. Researching and investigating

    68% Skill level

    Looking for, getting and understanding different kinds of information.

  10. Looking for changes over time

    66% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  11. Making decisions and solving problems

    65% Skill level

    Using information to work out the best solution and solve problems.

  12. Checking compliance with standards

    64% Skill level

    Deciding whether events or processes comply with laws, regulations, or standards.

  13. Documenting or recording information

    59% Skill level

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  14. Scheduling work and activities

    58% Skill level

    Working out the timing of events, programs, and activities, as well as the work of others.

  15. Coordinating the work of a team

    58% Skill level

    Getting members of a group to work together to finish a task.

  16. Monitoring people, processes and things

    57% Skill level

    Checking objects, actions, or events, and keeping an eye out for problems.

  17. Assessing and evaluating things

    53% Skill level

    Working out the value, importance, or quality of things, services or people.

  18. Explaining things to people

    52% Skill level

    Helping people to understand and use information.

  19. Leading and encouraging a team

    52% Skill level

    Encouraging and building trust, respect, and cooperation among team members.

  20. Coming up with systems and processes

    51% Skill level

    Deciding on goals and figuring out what you need to do to achieve them.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 15-1199.01 - Software Quality Assurance Engineers and Testers.

Work Environment

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Electronic mail

    97% Important

    Use electronic mail.

  2. Spend time sitting

    95% Important

    Spend time sitting at work.

  3. Face-to-face discussions

    95% Important

    Talk with people face-to-face.

  4. Teamwork

    91% Important

    Work with people in a group or team.

  5. Being exact or accurate

    87% Important

    Be very exact or highly accurate.

  6. Indoors, heat controlled

    86% Important

    Work indoors with access to heating or cooling.

  7. Telephone

    85% Important

    Talk on the telephone.

  8. Contact with people

    83% Important

    Have contact with people by telephone, face-to-face, or any other way.

  9. Time pressure

    79% Important

    Work to strict deadlines.

  10. Freedom to make decisions

    79% Important

    Have freedom to make decision on your own.

  11. Unstructured work

    76% Important

    Have freedom to decide on tasks, priorities, and goals.

  12. Impact of decisions

    69% Important

    Make decisions that have a large impact on other people.

  13. Lead or coordinate a team

    68% Important

    Lead others to do work activities.

  14. Repeating same tasks

    67% Important

    Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.

  15. Competition

    66% Important

    Compete with others, or be aware of competitive pressures.

  16. Making repetitive motions

    65% Important

    Spend time making repetitive motions.

  17. Conflict situations

    63% Important

    Deal with conflict or disagreements.

  18. Frequent decision making

    61% Important

    Frequently make decisions that impact other people.

  19. Physically close to people

    58% Important

    Work physically close to other people.

  20. Using your hands to handle, control, or feel

    58% Important

    Spend time using your hands to handle, control, or feel objects, tools or controls.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Achievement

    71% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  2. Independence

    71% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  3. Support

    71% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  4. Working conditions

    71% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  5. Recognition

    67% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

  6. Relationships

    62% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Analytical

    90% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  2. Administrative

    86% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  3. Practical

    62% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  4. Creative

    29% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

  5. Enterprising

    24% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  6. Helping

    14% Important

    Working with people. Helping or providing service to others.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 15-1199.01 - Software Quality Assurance Engineers and Testers.

All ICT Support and Test Engineers

  • $2,019 Weekly Pay
  • Very strong Future Growth
  • 11,700 workers Employment Size
  • Very high skill Skill level rating
  • 91% Full-Time Full-Time Share
  • 41 hours Average full-time
  • 36 years Average age
  • 24% female Gender Share

ICT Support and Test Engineers develop procedures and strategies to support, create, maintain and manage technical quality assurance processes and guidelines and systems infrastructure, investigate, analyse and resolve system problems and performance issues, and test the behaviour, functionality and integrity of systems.

You usually need a bachelor or postgraduate degree in a related information technology field (such as computer science or software engineering) to work as an ICT Support or Test Engineer. Some workers have Vocational Education and Training (VET) qualifications. There are also a wide range of vendor and industry certifications available that may substitute for formal qualifications.

Tasks
  • scheduling and conducting quality audit inspections, and analysing and reviewing systems, data and documentation
  • identifying variations and potential high risk areas in securing adherence to standards and procedures
  • recommending corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures
  • communicating, educating and liaising with users and management to ensure awareness and adherence to standards, procedures and quality control issues and activities
  • assisting in troubleshooting, diagnosing, testing and resolving system problems and issues
  • developing, conducting and providing technical guidance and training in application software and operational procedures
  • analysing, evaluating and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, Internet, email, databases, operating systems and security policies and procedures to ensure optimal database and system integrity, security, backup, reliability and performance
  • testing, identifying and diagnosing functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specification
  • performing organisational systems architecture reviews and assessments, and recommending current and future hardware and software strategies and directions
  • creating and reviewing technical documentation such as procedural, instructional and operational guides and manuals, technical reports and specifications and maintenance inventory systems

You usually need a bachelor or postgraduate degree in a related information technology field (such as computer science or software engineering) to work as an ICT Support or Test Engineer. Some workers have Vocational Education and Training (VET) qualifications. There are also a wide range of vendor and industry certifications available that may substitute for formal qualifications.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • Course Seeker to search and compare higher education courses.
  • ComparED to compare undergraduate and postgraduate student experiences and outcomes.
  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Information and Communications Technology VET training pathways.

Employers look for ICT Support and Test Engineers who can communicate clearly, work well in a team and have strong computer skills.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Computers and electronics

    76% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  2. English language

    61% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  3. Mathematics

    53% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  4. Engineering and technology

    52% Skill level

    Use engineering, science and technology to design and produce goods and services.

  5. Education and training

    48% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  6. Customer and personal service

    43% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  7. Administration and management

    42% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  8. Technical design

    40% Skill level

    Design techniques, tools, and principles used to make detailed technical plans, blueprints, drawings, and models.

  9. Clerical

    39% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  10. Communications and media

    30% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  11. Psychology

    25% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  12. Telecommunications

    23% Skill level

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

  13. Personnel and human resources

    22% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  14. Production and processing

    19% Skill level

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

  15. Sociology and anthropology

    17% Skill level

    Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

  16. Economics and accounting

    15% Skill level

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  17. Public safety and security

    14% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  18. Foreign language

    13% Skill level

    Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

  19. Law and government

    13% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  20. Physics

    10% Skill level

    The physical laws of matter, motion and energy, and how they interact through space and time.

Skills

Skills can be improved through training or experience.

  1. Reading comprehension

    57% Skill level

    Reading work related information.

  2. Critical thinking

    55% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  3. Active listening

    55% Skill level

    Listening to others, not interrupting, and asking good questions.

  4. Writing

    55% Skill level

    Writing things for co-workers or customers.

  5. Systems evaluation

    55% Skill level

    Measuring how well a system is working and how to improve it.

  6. Monitoring

    54% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  7. Quality control analysis

    52% Skill level

    Doing tests and checking products, services, or processes to make sure they are working properly.

  8. Judgment and decision making

    52% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  9. Programming

    50% Skill level

    Writing computer programs.

  10. Speaking

    50% Skill level

    Talking to others.

  11. Operations analysis

    48% Skill level

    Understanding needs and product requirements to create a design.

  12. Complex problem solving

    46% Skill level

    Noticing a problem and figuring out the best way to solve it.

  13. Science

    46% Skill level

    Using scientific rules and methods to solve problems.

  14. Systems analysis

    45% Skill level

    Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.

  15. Active learning

    43% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  16. Coordination with others

    43% Skill level

    Being adaptable and coordinating work with other people.

  17. Time management

    43% Skill level

    Managing your own and other peoples' time to get work done.

  18. Instructing

    41% Skill level

    Teaching people how to do something.

  19. Learning strategies

    41% Skill level

    Figuring out the best way to teach or learn something new.

  20. Social perceptiveness

    41% Skill level

    Understanding why people react the way they do.

Abilities

Workers use these physical and mental abilities.

  1. Deductive reasoning

    57% Skill level

    Use general rules to find answers or solve problems logically.

  2. Inductive reasoning

    57% Skill level

    Use lots of detailed information to come up with answers or make general rules.

  3. Sorting or ordering

    57% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  4. Written comprehension

    57% Skill level

    Read and understand written information.

  5. Oral comprehension

    55% Skill level

    Listen to and understand what people say.

  6. Oral expression

    55% Skill level

    Communicate by speaking.

  7. Written expression

    55% Skill level

    Write in a way that people can understand.

  8. Near vision

    54% Skill level

    See details that are up-close (within a few feet).

  9. Problem spotting

    54% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  10. Categorising

    48% Skill level

    Come up with different ways of grouping things.

  11. Brainstorming

    46% Skill level

    Come up with a number of ideas about a topic, even if the ideas aren't very good.

  12. Originality

    46% Skill level

    Come up with unusual or clever ideas, or creative ways to solve a problem.

  13. Flexibility of closure

    45% Skill level

    See a pattern (a figure, object, word, or sound) hidden in other distracting material.

  14. Speech recognition

    43% Skill level

    Identify and understand the speech of another person.

  15. Selective attention

    43% Skill level

    Pay attention to something without being distracted.

  16. Speech clarity

    43% Skill level

    Speak clearly so others can understand you.

  17. Mathematics

    41% Skill level

    Choose the right maths method or formula to solve a problem.

  18. Visualization

    39% Skill level

    Imagine how something will look after it is moved around or changed.

  19. Perceptual speed

    37% Skill level

    Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.

  20. Multitasking

    32% Skill level

    Do two or more things at the same time.

Activities

These are kinds of activities workers regularly do in this job.

  1. Keeping your knowledge up-to-date

    80% Skill level

    Keeping up-to-date with technology and new ideas.

  2. Planning and prioritising work

    74% Skill level

    Deciding on goals and putting together a detailed plan to get the work done.

  3. Making sense of information and ideas

    72% Skill level

    Looking at, working with, and understanding data or information.

  4. Collecting and organising information

    72% Skill level

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  5. Thinking creatively

    71% Skill level

    Using your own ideas for developing, designing, or creating something new.

  6. Working with computers

    69% Skill level

    Using computers to program, write software, set up functions, enter data, or process information.

  7. Building good relationships

    69% Skill level

    Building good working relationships and keeping them over time.

  8. Communicating within a team

    69% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  9. Researching and investigating

    68% Skill level

    Looking for, getting and understanding different kinds of information.

  10. Looking for changes over time

    66% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  11. Making decisions and solving problems

    65% Skill level

    Using information to work out the best solution and solve problems.

  12. Checking compliance with standards

    64% Skill level

    Deciding whether events or processes comply with laws, regulations, or standards.

  13. Documenting or recording information

    59% Skill level

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  14. Scheduling work and activities

    58% Skill level

    Working out the timing of events, programs, and activities, as well as the work of others.

  15. Coordinating the work of a team

    58% Skill level

    Getting members of a group to work together to finish a task.

  16. Monitoring people, processes and things

    57% Skill level

    Checking objects, actions, or events, and keeping an eye out for problems.

  17. Assessing and evaluating things

    53% Skill level

    Working out the value, importance, or quality of things, services or people.

  18. Explaining things to people

    52% Skill level

    Helping people to understand and use information.

  19. Leading and encouraging a team

    52% Skill level

    Encouraging and building trust, respect, and cooperation among team members.

  20. Coming up with systems and processes

    51% Skill level

    Deciding on goals and figuring out what you need to do to achieve them.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 15-1199.01 - Software Quality Assurance Engineers and Testers.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Electronic mail

    97% Important

    Use electronic mail.

  2. Spend time sitting

    95% Important

    Spend time sitting at work.

  3. Face-to-face discussions

    95% Important

    Talk with people face-to-face.

  4. Teamwork

    91% Important

    Work with people in a group or team.

  5. Being exact or accurate

    87% Important

    Be very exact or highly accurate.

  6. Indoors, heat controlled

    86% Important

    Work indoors with access to heating or cooling.

  7. Telephone

    85% Important

    Talk on the telephone.

  8. Contact with people

    83% Important

    Have contact with people by telephone, face-to-face, or any other way.

  9. Time pressure

    79% Important

    Work to strict deadlines.

  10. Freedom to make decisions

    79% Important

    Have freedom to make decision on your own.

  11. Unstructured work

    76% Important

    Have freedom to decide on tasks, priorities, and goals.

  12. Impact of decisions

    69% Important

    Make decisions that have a large impact on other people.

  13. Lead or coordinate a team

    68% Important

    Lead others to do work activities.

  14. Repeating same tasks

    67% Important

    Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.

  15. Competition

    66% Important

    Compete with others, or be aware of competitive pressures.

  16. Making repetitive motions

    65% Important

    Spend time making repetitive motions.

  17. Conflict situations

    63% Important

    Deal with conflict or disagreements.

  18. Frequent decision making

    61% Important

    Frequently make decisions that impact other people.

  19. Physically close to people

    58% Important

    Work physically close to other people.

  20. Using your hands to handle, control, or feel

    58% Important

    Spend time using your hands to handle, control, or feel objects, tools or controls.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Achievement

    71% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  2. Independence

    71% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  3. Support

    71% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  4. Working conditions

    71% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  5. Recognition

    67% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

  6. Relationships

    62% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Analytical

    90% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  2. Administrative

    86% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  3. Practical

    62% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  4. Creative

    29% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

  5. Enterprising

    24% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  6. Helping

    14% Important

    Working with people. Helping or providing service to others.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 15-1199.01 - Software Quality Assurance Engineers and Testers.
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