ALERT The future growth information does not take account of the impact of COVID-19. If you are affected by COVID-19 there is a range of support available.

ICT Support Engineers

ANZSCO ID 263212

Overview

All ICT Support and Test Engineers

  • $2,019 Weekly Pay
  • Very strong Future Growth

ICT Support Engineers

  • 6,500 workers Employment Size
  • Very high skill Skill level rating
  • 93% Full-Time Full-Time Share
  • 41 hours Average full-time
  • 36 years Average age
  • 16% female Gender Share

ICT Support Engineers develop support procedures and strategies for systems, networks, operating systems and applications development, solve problems and provide technical expertise and direction in support of system infrastructure and process improvements, and diagnose and resolve complex system problems.

You usually need a bachelor or postgraduate degree in a related information technology field (such as computer science or software engineering) to work as an ICT Support Engineer. Some workers have Vocational Education and Training (VET) qualifications. There are also a wide range of vendor and industry certifications available that may substitute for formal qualifications.

Tasks
  • Assists in troubleshooting, diagnosing, testing and resolving system problems and issues.
  • Develops, conducts and provides technical guidance and training in application software and operational procedures.
  • Analyses, evaluates and diagnoses technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, internet, email, databases, operating systems and security systems.

Prospects

Pathways

You usually need a bachelor or postgraduate degree in a related information technology field (such as computer science or software engineering) to work as an ICT Support Engineer. Some workers have Vocational Education and Training (VET) qualifications. There are also a wide range of vendor and industry certifications available that may substitute for formal qualifications.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • Course Seeker to search and compare higher education courses.
  • ComparED to compare undergraduate and postgraduate student experiences and outcomes.
  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Information and Communications Technology VET training pathways.

Skills & Knowledge

Employers look for ICT Support and Test Engineers who can communicate clearly, work well in a team and have strong computer skills.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Computers and electronics

    94% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  2. Telecommunications

    67% Skill level

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

  3. Engineering and technology

    59% Skill level

    Use engineering, science and technology to design and produce goods and services.

  4. Customer and personal service

    54% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  5. Administration and management

    53% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  6. Clerical

    53% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  7. Communications and media

    49% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  8. Education and training

    49% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  9. English language

    48% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  10. Technical design

    44% Skill level

    Design techniques, tools, and principles used to make detailed technical plans, blueprints, drawings, and models.

  11. Mathematics

    44% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  12. Production and processing

    38% Skill level

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

  13. Public safety and security

    34% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  14. Mechanical

    32% Skill level

    Machines and tools, including their designs, uses, repair, and maintenance.

  15. Personnel and human resources

    28% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  16. Law and government

    21% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  17. Building and construction

    21% Skill level

    Materials, and methods used to construct or repair houses, buildings, or other structures like highways and roads.

  18. Psychology

    19% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  19. Economics and accounting

    15% Skill level

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  20. Geography

    14% Skill level

    Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.

Skills

Skills can be improved through training or experience.

  1. Reading comprehension

    55% Skill level

    Reading work related information.

  2. Critical thinking

    54% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  3. Active listening

    52% Skill level

    Listening to others, not interrupting, and asking good questions.

  4. Monitoring

    52% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  5. Speaking

    50% Skill level

    Talking to others.

  6. Writing

    50% Skill level

    Writing things for co-workers or customers.

  7. Active learning

    48% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  8. Judgment and decision making

    48% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  9. Systems analysis

    48% Skill level

    Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.

  10. Complex problem solving

    46% Skill level

    Noticing a problem and figuring out the best way to solve it.

  11. Systems evaluation

    46% Skill level

    Measuring how well a system is working and how to improve it.

  12. Installation

    45% Skill level

    Installing equipment, machines, wiring, or programs.

  13. Operation monitoring

    45% Skill level

    Watching gauges, dials, or other indicators to make sure a machine is working properly.

  14. Quality control analysis

    45% Skill level

    Doing tests and checking products, services, or processes to make sure they are working properly.

  15. Troubleshooting

    45% Skill level

    Figuring out why a machine or system went wrong and working out what to do about it.

  16. Repairing

    43% Skill level

    Fixing machines or systems.

  17. Social perceptiveness

    41% Skill level

    Understanding why people react the way they do.

  18. Coordination with others

    39% Skill level

    Being adaptable and coordinating work with other people.

  19. Equipment maintenance

    39% Skill level

    Maintaining equipment and deciding what maintenance will be needed in the future.

  20. Time management

    37% Skill level

    Managing your own and other peoples' time to get work done.

Abilities

Workers use these physical and mental abilities.

  1. Oral comprehension

    61% Skill level

    Listen to and understand what people say.

  2. Deductive reasoning

    57% Skill level

    Use general rules to find answers or solve problems logically.

  3. Oral expression

    57% Skill level

    Communicate by speaking.

  4. Written comprehension

    57% Skill level

    Read and understand written information.

  5. Sorting or ordering

    54% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  6. Written expression

    54% Skill level

    Write in a way that people can understand.

  7. Inductive reasoning

    52% Skill level

    Use lots of detailed information to come up with answers or make general rules.

  8. Problem spotting

    50% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  9. Brainstorming

    50% Skill level

    Come up with a number of ideas about a topic, even if the ideas aren't very good.

  10. Categorising

    48% Skill level

    Come up with different ways of grouping things.

  11. Near vision

    46% Skill level

    See details that are up-close (within a few feet).

  12. Visualization

    46% Skill level

    Imagine how something will look after it is moved around or changed.

  13. Speech recognition

    45% Skill level

    Identify and understand the speech of another person.

  14. Selective attention

    45% Skill level

    Pay attention to something without being distracted.

  15. Originality

    45% Skill level

    Come up with unusual or clever ideas, or creative ways to solve a problem.

  16. Speech clarity

    43% Skill level

    Speak clearly so others can understand you.

  17. Flexibility of closure

    43% Skill level

    See a pattern (a figure, object, word, or sound) hidden in other distracting material.

  18. Finger dexterity

    41% Skill level

    Put together small parts with your fingers.

  19. Far vision

    39% Skill level

    See details that are far away.

  20. Arm-hand steadiness

    37% Skill level

    Keep your hand or arm steady.

Activities

These are kinds of activities workers regularly do in this job.

  1. Keeping your knowledge up-to-date

    83% Skill level

    Keeping up-to-date with technology and new ideas.

  2. Working with computers

    80% Skill level

    Using computers to program, write software, set up functions, enter data, or process information.

  3. Building good relationships

    72% Skill level

    Building good working relationships and keeping them over time.

  4. Communicating within a team

    69% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  5. Planning and prioritising work

    68% Skill level

    Deciding on goals and putting together a detailed plan to get the work done.

  6. Giving expert advice

    65% Skill level

    Providing guidance and expert advice to management or other groups.

  7. Monitoring people, processes and things

    61% Skill level

    Checking objects, actions, or events, and keeping an eye out for problems.

  8. Thinking creatively

    60% Skill level

    Using your own ideas for developing, designing, or creating something new.

  9. Researching and investigating

    59% Skill level

    Looking for, getting and understanding different kinds of information.

  10. Collecting and organising information

    57% Skill level

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  11. Making decisions and solving problems

    55% Skill level

    Using information to work out the best solution and solve problems.

  12. Looking for changes over time

    53% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  13. Making sense of information and ideas

    52% Skill level

    Looking at, working with, and understanding data or information.

  14. Checking compliance with standards

    51% Skill level

    Deciding whether events or processes comply with laws, regulations, or standards.

  15. Scheduling work and activities

    49% Skill level

    Working out the timing of events, programs, and activities, as well as the work of others.

  16. Documenting or recording information

    47% Skill level

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  17. Negotiating and resolving conflicts

    45% Skill level

    Handling complaints and disagreements, and negotiating with people.

  18. Communicating with the public

    45% Skill level

    Giving information to the public, business or government by telephone, in writing, or in person.

  19. Assessing and evaluating things

    44% Skill level

    Working out the value, importance, or quality of things, services or people.

  20. Explaining things to people

    39% Skill level

    Helping people to understand and use information.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 15-1152.00 - Computer Network Support Specialists.

Work Environment

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Electronic mail

    98% Important

    Use electronic mail.

  2. Telephone

    98% Important

    Talk on the telephone.

  3. Indoors, heat controlled

    97% Important

    Work indoors with access to heating or cooling.

  4. Face-to-face discussions

    96% Important

    Talk with people face-to-face.

  5. Contact with people

    94% Important

    Have contact with people by telephone, face-to-face, or any other way.

  6. Teamwork

    92% Important

    Work with people in a group or team.

  7. Being exact or accurate

    89% Important

    Be very exact or highly accurate.

  8. Unstructured work

    86% Important

    Have freedom to decide on tasks, priorities, and goals.

  9. Freedom to make decisions

    85% Important

    Have freedom to make decision on your own.

  10. Time pressure

    78% Important

    Work to strict deadlines.

  11. Impact of decisions

    75% Important

    Make decisions that have a large impact on other people.

  12. Spend time sitting

    74% Important

    Spend time sitting at work.

  13. Repeating same tasks

    74% Important

    Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.

  14. Letters and memos

    73% Important

    Write letters and memos.

  15. Frequent decision making

    70% Important

    Frequently make decisions that impact other people.

  16. Contact with the public

    70% Important

    Work with customers or the public.

  17. Lead or coordinate a team

    69% Important

    Lead others to do work activities.

  18. Making repetitive motions

    67% Important

    Spend time making repetitive motions.

  19. Responsible for outcomes

    67% Important

    Take responsibility for the results of other people's work.

  20. Consequence of error

    66% Important

    Work where mistakes have serious consequences.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Achievement

    76% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  2. Support

    71% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  3. Working conditions

    67% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  4. Independence

    57% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  5. Recognition

    57% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

  6. Relationships

    43% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Practical

    86% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  2. Enterprising

    57% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  3. Administrative

    52% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  4. Analytical

    38% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  5. Creative

    19% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

  6. Helping

    19% Important

    Working with people. Helping or providing service to others.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 15-1152.00 - Computer Network Support Specialists.

All ICT Support and Test Engineers

  • $2,019 Weekly Pay
  • Very strong Future Growth

ICT Support Engineers

  • 6,500 workers Employment Size
  • Very high skill Skill level rating
  • 93% Full-Time Full-Time Share
  • 41 hours Average full-time
  • 36 years Average age
  • 16% female Gender Share

ICT Support Engineers develop support procedures and strategies for systems, networks, operating systems and applications development, solve problems and provide technical expertise and direction in support of system infrastructure and process improvements, and diagnose and resolve complex system problems.

You usually need a bachelor or postgraduate degree in a related information technology field (such as computer science or software engineering) to work as an ICT Support Engineer. Some workers have Vocational Education and Training (VET) qualifications. There are also a wide range of vendor and industry certifications available that may substitute for formal qualifications.

Tasks
  • Assists in troubleshooting, diagnosing, testing and resolving system problems and issues.
  • Develops, conducts and provides technical guidance and training in application software and operational procedures.
  • Analyses, evaluates and diagnoses technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, internet, email, databases, operating systems and security systems.

You usually need a bachelor or postgraduate degree in a related information technology field (such as computer science or software engineering) to work as an ICT Support Engineer. Some workers have Vocational Education and Training (VET) qualifications. There are also a wide range of vendor and industry certifications available that may substitute for formal qualifications.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • Course Seeker to search and compare higher education courses.
  • ComparED to compare undergraduate and postgraduate student experiences and outcomes.
  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Information and Communications Technology VET training pathways.

Employers look for ICT Support and Test Engineers who can communicate clearly, work well in a team and have strong computer skills.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Computers and electronics

    94% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  2. Telecommunications

    67% Skill level

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

  3. Engineering and technology

    59% Skill level

    Use engineering, science and technology to design and produce goods and services.

  4. Customer and personal service

    54% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  5. Administration and management

    53% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  6. Clerical

    53% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  7. Communications and media

    49% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  8. Education and training

    49% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  9. English language

    48% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  10. Technical design

    44% Skill level

    Design techniques, tools, and principles used to make detailed technical plans, blueprints, drawings, and models.

  11. Mathematics

    44% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  12. Production and processing

    38% Skill level

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

  13. Public safety and security

    34% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  14. Mechanical

    32% Skill level

    Machines and tools, including their designs, uses, repair, and maintenance.

  15. Personnel and human resources

    28% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  16. Law and government

    21% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  17. Building and construction

    21% Skill level

    Materials, and methods used to construct or repair houses, buildings, or other structures like highways and roads.

  18. Psychology

    19% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  19. Economics and accounting

    15% Skill level

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  20. Geography

    14% Skill level

    Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.

Skills

Skills can be improved through training or experience.

  1. Reading comprehension

    55% Skill level

    Reading work related information.

  2. Critical thinking

    54% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  3. Active listening

    52% Skill level

    Listening to others, not interrupting, and asking good questions.

  4. Monitoring

    52% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  5. Speaking

    50% Skill level

    Talking to others.

  6. Writing

    50% Skill level

    Writing things for co-workers or customers.

  7. Active learning

    48% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  8. Judgment and decision making

    48% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  9. Systems analysis

    48% Skill level

    Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.

  10. Complex problem solving

    46% Skill level

    Noticing a problem and figuring out the best way to solve it.

  11. Systems evaluation

    46% Skill level

    Measuring how well a system is working and how to improve it.

  12. Installation

    45% Skill level

    Installing equipment, machines, wiring, or programs.

  13. Operation monitoring

    45% Skill level

    Watching gauges, dials, or other indicators to make sure a machine is working properly.

  14. Quality control analysis

    45% Skill level

    Doing tests and checking products, services, or processes to make sure they are working properly.

  15. Troubleshooting

    45% Skill level

    Figuring out why a machine or system went wrong and working out what to do about it.

  16. Repairing

    43% Skill level

    Fixing machines or systems.

  17. Social perceptiveness

    41% Skill level

    Understanding why people react the way they do.

  18. Coordination with others

    39% Skill level

    Being adaptable and coordinating work with other people.

  19. Equipment maintenance

    39% Skill level

    Maintaining equipment and deciding what maintenance will be needed in the future.

  20. Time management

    37% Skill level

    Managing your own and other peoples' time to get work done.

Abilities

Workers use these physical and mental abilities.

  1. Oral comprehension

    61% Skill level

    Listen to and understand what people say.

  2. Deductive reasoning

    57% Skill level

    Use general rules to find answers or solve problems logically.

  3. Oral expression

    57% Skill level

    Communicate by speaking.

  4. Written comprehension

    57% Skill level

    Read and understand written information.

  5. Sorting or ordering

    54% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  6. Written expression

    54% Skill level

    Write in a way that people can understand.

  7. Inductive reasoning

    52% Skill level

    Use lots of detailed information to come up with answers or make general rules.

  8. Problem spotting

    50% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  9. Brainstorming

    50% Skill level

    Come up with a number of ideas about a topic, even if the ideas aren't very good.

  10. Categorising

    48% Skill level

    Come up with different ways of grouping things.

  11. Near vision

    46% Skill level

    See details that are up-close (within a few feet).

  12. Visualization

    46% Skill level

    Imagine how something will look after it is moved around or changed.

  13. Speech recognition

    45% Skill level

    Identify and understand the speech of another person.

  14. Selective attention

    45% Skill level

    Pay attention to something without being distracted.

  15. Originality

    45% Skill level

    Come up with unusual or clever ideas, or creative ways to solve a problem.

  16. Speech clarity

    43% Skill level

    Speak clearly so others can understand you.

  17. Flexibility of closure

    43% Skill level

    See a pattern (a figure, object, word, or sound) hidden in other distracting material.

  18. Finger dexterity

    41% Skill level

    Put together small parts with your fingers.

  19. Far vision

    39% Skill level

    See details that are far away.

  20. Arm-hand steadiness

    37% Skill level

    Keep your hand or arm steady.

Activities

These are kinds of activities workers regularly do in this job.

  1. Keeping your knowledge up-to-date

    83% Skill level

    Keeping up-to-date with technology and new ideas.

  2. Working with computers

    80% Skill level

    Using computers to program, write software, set up functions, enter data, or process information.

  3. Building good relationships

    72% Skill level

    Building good working relationships and keeping them over time.

  4. Communicating within a team

    69% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  5. Planning and prioritising work

    68% Skill level

    Deciding on goals and putting together a detailed plan to get the work done.

  6. Giving expert advice

    65% Skill level

    Providing guidance and expert advice to management or other groups.

  7. Monitoring people, processes and things

    61% Skill level

    Checking objects, actions, or events, and keeping an eye out for problems.

  8. Thinking creatively

    60% Skill level

    Using your own ideas for developing, designing, or creating something new.

  9. Researching and investigating

    59% Skill level

    Looking for, getting and understanding different kinds of information.

  10. Collecting and organising information

    57% Skill level

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  11. Making decisions and solving problems

    55% Skill level

    Using information to work out the best solution and solve problems.

  12. Looking for changes over time

    53% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  13. Making sense of information and ideas

    52% Skill level

    Looking at, working with, and understanding data or information.

  14. Checking compliance with standards

    51% Skill level

    Deciding whether events or processes comply with laws, regulations, or standards.

  15. Scheduling work and activities

    49% Skill level

    Working out the timing of events, programs, and activities, as well as the work of others.

  16. Documenting or recording information

    47% Skill level

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  17. Negotiating and resolving conflicts

    45% Skill level

    Handling complaints and disagreements, and negotiating with people.

  18. Communicating with the public

    45% Skill level

    Giving information to the public, business or government by telephone, in writing, or in person.

  19. Assessing and evaluating things

    44% Skill level

    Working out the value, importance, or quality of things, services or people.

  20. Explaining things to people

    39% Skill level

    Helping people to understand and use information.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 15-1152.00 - Computer Network Support Specialists.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Electronic mail

    98% Important

    Use electronic mail.

  2. Telephone

    98% Important

    Talk on the telephone.

  3. Indoors, heat controlled

    97% Important

    Work indoors with access to heating or cooling.

  4. Face-to-face discussions

    96% Important

    Talk with people face-to-face.

  5. Contact with people

    94% Important

    Have contact with people by telephone, face-to-face, or any other way.

  6. Teamwork

    92% Important

    Work with people in a group or team.

  7. Being exact or accurate

    89% Important

    Be very exact or highly accurate.

  8. Unstructured work

    86% Important

    Have freedom to decide on tasks, priorities, and goals.

  9. Freedom to make decisions

    85% Important

    Have freedom to make decision on your own.

  10. Time pressure

    78% Important

    Work to strict deadlines.

  11. Impact of decisions

    75% Important

    Make decisions that have a large impact on other people.

  12. Spend time sitting

    74% Important

    Spend time sitting at work.

  13. Repeating same tasks

    74% Important

    Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.

  14. Letters and memos

    73% Important

    Write letters and memos.

  15. Frequent decision making

    70% Important

    Frequently make decisions that impact other people.

  16. Contact with the public

    70% Important

    Work with customers or the public.

  17. Lead or coordinate a team

    69% Important

    Lead others to do work activities.

  18. Making repetitive motions

    67% Important

    Spend time making repetitive motions.

  19. Responsible for outcomes

    67% Important

    Take responsibility for the results of other people's work.

  20. Consequence of error

    66% Important

    Work where mistakes have serious consequences.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Achievement

    76% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  2. Support

    71% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  3. Working conditions

    67% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  4. Independence

    57% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  5. Recognition

    57% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

  6. Relationships

    43% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Practical

    86% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  2. Enterprising

    57% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  3. Administrative

    52% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  4. Analytical

    38% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  5. Creative

    19% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

  6. Helping

    19% Important

    Working with people. Helping or providing service to others.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 15-1152.00 - Computer Network Support Specialists.
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