ALERT The future growth information does not take account of the impact of COVID-19. If you are affected by COVID-19 there is a range of support available.

Insurance Agents

ANZSCO ID 6112

Overview

All Insurance Agents

  • $1,768 Weekly Pay
  • Stable Future Growth
  • 10,200 workers Employment Size
  • Medium skill Skill level rating
  • 81% Full-Time Full-Time Share
  • 41 hours Average full-time
  • 37 years Average age
  • 53% female Gender Share

Insurance Agents represent insurance companies in selling insurance to clients.

Specialisations: Insurance Underwriter, Life Assurance Representative.

You can work as an Insurance Agent without formal qualifications, however, a certificate III, IV or diploma in general insurance or personal injury management may be useful. Insurance Agents sometimes have university qualifications in related areas such as business, management and commerce.

Tasks
  • interviewing clients to identify their insurance needs
  • explaining to clients details of insurance and conditions, risk coverage, premiums and benefits
  • assisting clients to determine the type and level of coverage required
  • calculating premiums and establishing method of payment
  • reviewing clients' circumstances to ensure that the level and coverage of insurance is still appropriate
  • settling and monitoring insurance claims to ensure that both client and insurer are satisfied with the outcome
  • recording information about clients and their policies
  • identifying and drawing up lists of potential clients from a variety of sources and contacting them to arrange interviews
  • keeping up-to-date with changes in the insurance industry and informing clients of new developments

Prospects

Pathways

You can work as an Insurance Agent without formal qualifications, however, a certificate III, IV or diploma in general insurance or personal injury management may be useful. Insurance Agents sometimes have university qualifications in related areas such as business, management and commerce.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • Course Seeker to search and compare higher education courses.
  • ComparED to compare undergraduate and postgraduate student experiences and outcomes.
  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Retail Services VET training pathways.

Skills & Knowledge

Employers look for Insurance Agents who are well presented, can communicate with a diverse range of people and provide good customer service.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Customer and personal service

    82% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  2. Sales and marketing

    72% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  3. Clerical

    65% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  4. English language

    56% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  5. Economics and accounting

    53% Skill level

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  6. Computers and electronics

    53% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  7. Mathematics

    51% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  8. Administration and management

    50% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  9. Law and government

    41% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  10. Education and training

    37% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  11. Personnel and human resources

    36% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  12. Communications and media

    32% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  13. Psychology

    28% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  14. Public safety and security

    26% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  15. Production and processing

    21% Skill level

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

  16. Geography

    17% Skill level

    Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.

  17. Sociology and anthropology

    17% Skill level

    Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

  18. Telecommunications

    14% Skill level

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

  19. Foreign language

    12% Skill level

    Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

  20. Building and construction

    11% Skill level

    Materials, and methods used to construct or repair houses, buildings, or other structures like highways and roads.

Skills

Skills can be improved through training or experience.

  1. Active listening

    57% Skill level

    Listening to others, not interrupting, and asking good questions.

  2. Speaking

    55% Skill level

    Talking to others.

  3. Reading comprehension

    54% Skill level

    Reading work related information.

  4. Persuasion

    52% Skill level

    Talking people into changing their minds or their behaviour.

  5. Serving others

    52% Skill level

    Looking for ways to help people.

  6. Writing

    50% Skill level

    Writing things for co-workers or customers.

  7. Active learning

    50% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  8. Critical thinking

    50% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  9. Negotiation

    50% Skill level

    Bringing people together and trying to sort out their differences.

  10. Social perceptiveness

    48% Skill level

    Understanding why people react the way they do.

  11. Monitoring

    48% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  12. Judgment and decision making

    46% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  13. Time management

    45% Skill level

    Managing your own and other peoples' time to get work done.

  14. Instructing

    45% Skill level

    Teaching people how to do something.

  15. Complex problem solving

    43% Skill level

    Noticing a problem and figuring out the best way to solve it.

  16. Coordination with others

    43% Skill level

    Being adaptable and coordinating work with other people.

  17. Systems analysis

    43% Skill level

    Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.

  18. Systems evaluation

    41% Skill level

    Measuring how well a system is working and how to improve it.

  19. Mathematics

    37% Skill level

    Using maths to solve problems.

  20. Learning strategies

    36% Skill level

    Figuring out the best way to teach or learn something new.

Abilities

Workers use these physical and mental abilities.

  1. Oral comprehension

    59% Skill level

    Listen to and understand what people say.

  2. Oral expression

    59% Skill level

    Communicate by speaking.

  3. Written comprehension

    59% Skill level

    Read and understand written information.

  4. Written expression

    55% Skill level

    Write in a way that people can understand.

  5. Speech clarity

    54% Skill level

    Speak clearly so others can understand you.

  6. Speech recognition

    54% Skill level

    Identify and understand the speech of another person.

  7. Problem spotting

    52% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  8. Deductive reasoning

    50% Skill level

    Use general rules to find answers or solve problems logically.

  9. Near vision

    50% Skill level

    See details that are up-close (within a few feet).

  10. Categorising

    50% Skill level

    Come up with different ways of grouping things.

  11. Inductive reasoning

    48% Skill level

    Use lots of detailed information to come up with answers or make general rules.

  12. Sorting or ordering

    45% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  13. Brainstorming

    39% Skill level

    Come up with a number of ideas about a topic, even if the ideas aren't very good.

  14. Flexibility of closure

    39% Skill level

    See a pattern (a figure, object, word, or sound) hidden in other distracting material.

  15. Mathematics

    39% Skill level

    Choose the right maths method or formula to solve a problem.

  16. Originality

    39% Skill level

    Come up with unusual or clever ideas, or creative ways to solve a problem.

  17. Selective attention

    39% Skill level

    Pay attention to something without being distracted.

  18. Multitasking

    37% Skill level

    Do two or more things at the same time.

  19. Working with numbers

    37% Skill level

    Add, subtract, multiply, or divide.

  20. Perceptual speed

    32% Skill level

    Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.

Activities

These are kinds of activities workers regularly do in this job.

  1. Building good relationships

    79% Skill level

    Building good working relationships and keeping them over time.

  2. Communicating with the public

    76% Skill level

    Giving information to the public, business or government by telephone, in writing, or in person.

  3. Influencing people

    73% Skill level

    Convincing people to buy something or to change their minds or actions.

  4. Working with the public

    73% Skill level

    Greeting or serving customers, clients or guests, and public speaking or performing.

  5. Making decisions and solving problems

    67% Skill level

    Using information to work out the best solution and solve problems.

  6. Keeping your knowledge up-to-date

    67% Skill level

    Keeping up-to-date with technology and new ideas.

  7. Negotiating and resolving conflicts

    66% Skill level

    Handling complaints and disagreements, and negotiating with people.

  8. Collecting and organising information

    65% Skill level

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  9. Planning and prioritising work

    64% Skill level

    Deciding on goals and putting together a detailed plan to get the work done.

  10. Researching and investigating

    63% Skill level

    Looking for, getting and understanding different kinds of information.

  11. Looking for changes over time

    62% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  12. Checking compliance with standards

    54% Skill level

    Deciding whether events or processes comply with laws, regulations, or standards.

  13. Making sense of information and ideas

    53% Skill level

    Looking at, working with, and understanding data or information.

  14. Coming up with systems and processes

    53% Skill level

    Deciding on goals and figuring out what you need to do to achieve them.

  15. Scheduling work and activities

    52% Skill level

    Working out the timing of events, programs, and activities, as well as the work of others.

  16. Communicating within a team

    52% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  17. Monitoring people, processes and things

    51% Skill level

    Checking objects, actions, or events, and keeping an eye out for problems.

  18. Documenting or recording information

    38% Skill level

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  19. Explaining things to people

    36% Skill level

    Helping people to understand and use information.

  20. Working with computers

    35% Skill level

    Using computers to program, write software, set up functions, enter data, or process information.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 41-3021.00 - Insurance Sales Agents.

Work Environment

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Telephone

    100% Important

    Talk on the telephone.

  2. Electronic mail

    98% Important

    Use electronic mail.

  3. Contact with people

    96% Important

    Have contact with people by telephone, face-to-face, or any other way.

  4. Being exact or accurate

    94% Important

    Be very exact or highly accurate.

  5. Letters and memos

    94% Important

    Write letters and memos.

  6. Freedom to make decisions

    93% Important

    Have freedom to make decision on your own.

  7. Face-to-face discussions

    92% Important

    Talk with people face-to-face.

  8. Unstructured work

    89% Important

    Have freedom to decide on tasks, priorities, and goals.

  9. Contact with the public

    86% Important

    Work with customers or the public.

  10. Frequent decision making

    86% Important

    Frequently make decisions that impact other people.

  11. Impact of decisions

    86% Important

    Make decisions that have a large impact on other people.

  12. Spend time sitting

    85% Important

    Spend time sitting at work.

  13. Indoors, heat controlled

    82% Important

    Work indoors with access to heating or cooling.

  14. Teamwork

    81% Important

    Work with people in a group or team.

  15. Time pressure

    79% Important

    Work to strict deadlines.

  16. Competition

    71% Important

    Compete with others, or be aware of competitive pressures.

  17. In an enclosed vehicle or equipment

    67% Important

    Work in a closed vehicle (e.g., car).

  18. Automation of tasks

    62% Important

    Do tasks that are mostly automated.

  19. Lead or coordinate a team

    62% Important

    Lead others to do work activities.

  20. Angry or unpleasant people

    61% Important

    Deal with unpleasant, angry, or rude people.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Independence

    76% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  2. Relationships

    76% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  3. Achievement

    71% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  4. Support

    67% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  5. Working conditions

    55% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  6. Recognition

    52% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Enterprising

    100% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  2. Administrative

    76% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  3. Helping

    52% Important

    Working with people. Helping or providing service to others.

  4. Practical

    33% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  5. Analytical

    24% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  6. Creative

    19% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 41-3021.00 - Insurance Sales Agents.

All Insurance Agents

  • $1,768 Weekly Pay
  • Stable Future Growth
  • 10,200 workers Employment Size
  • Medium skill Skill level rating
  • 81% Full-Time Full-Time Share
  • 41 hours Average full-time
  • 37 years Average age
  • 53% female Gender Share

Insurance Agents represent insurance companies in selling insurance to clients.

Specialisations: Insurance Underwriter, Life Assurance Representative.

You can work as an Insurance Agent without formal qualifications, however, a certificate III, IV or diploma in general insurance or personal injury management may be useful. Insurance Agents sometimes have university qualifications in related areas such as business, management and commerce.

Tasks
  • interviewing clients to identify their insurance needs
  • explaining to clients details of insurance and conditions, risk coverage, premiums and benefits
  • assisting clients to determine the type and level of coverage required
  • calculating premiums and establishing method of payment
  • reviewing clients' circumstances to ensure that the level and coverage of insurance is still appropriate
  • settling and monitoring insurance claims to ensure that both client and insurer are satisfied with the outcome
  • recording information about clients and their policies
  • identifying and drawing up lists of potential clients from a variety of sources and contacting them to arrange interviews
  • keeping up-to-date with changes in the insurance industry and informing clients of new developments

You can work as an Insurance Agent without formal qualifications, however, a certificate III, IV or diploma in general insurance or personal injury management may be useful. Insurance Agents sometimes have university qualifications in related areas such as business, management and commerce.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • Course Seeker to search and compare higher education courses.
  • ComparED to compare undergraduate and postgraduate student experiences and outcomes.
  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Retail Services VET training pathways.

Employers look for Insurance Agents who are well presented, can communicate with a diverse range of people and provide good customer service.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Customer and personal service

    82% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  2. Sales and marketing

    72% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  3. Clerical

    65% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  4. English language

    56% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  5. Economics and accounting

    53% Skill level

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  6. Computers and electronics

    53% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  7. Mathematics

    51% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  8. Administration and management

    50% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  9. Law and government

    41% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  10. Education and training

    37% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  11. Personnel and human resources

    36% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  12. Communications and media

    32% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  13. Psychology

    28% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  14. Public safety and security

    26% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  15. Production and processing

    21% Skill level

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

  16. Geography

    17% Skill level

    Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.

  17. Sociology and anthropology

    17% Skill level

    Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

  18. Telecommunications

    14% Skill level

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

  19. Foreign language

    12% Skill level

    Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

  20. Building and construction

    11% Skill level

    Materials, and methods used to construct or repair houses, buildings, or other structures like highways and roads.

Skills

Skills can be improved through training or experience.

  1. Active listening

    57% Skill level

    Listening to others, not interrupting, and asking good questions.

  2. Speaking

    55% Skill level

    Talking to others.

  3. Reading comprehension

    54% Skill level

    Reading work related information.

  4. Persuasion

    52% Skill level

    Talking people into changing their minds or their behaviour.

  5. Serving others

    52% Skill level

    Looking for ways to help people.

  6. Writing

    50% Skill level

    Writing things for co-workers or customers.

  7. Active learning

    50% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  8. Critical thinking

    50% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  9. Negotiation

    50% Skill level

    Bringing people together and trying to sort out their differences.

  10. Social perceptiveness

    48% Skill level

    Understanding why people react the way they do.

  11. Monitoring

    48% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  12. Judgment and decision making

    46% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  13. Time management

    45% Skill level

    Managing your own and other peoples' time to get work done.

  14. Instructing

    45% Skill level

    Teaching people how to do something.

  15. Complex problem solving

    43% Skill level

    Noticing a problem and figuring out the best way to solve it.

  16. Coordination with others

    43% Skill level

    Being adaptable and coordinating work with other people.

  17. Systems analysis

    43% Skill level

    Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.

  18. Systems evaluation

    41% Skill level

    Measuring how well a system is working and how to improve it.

  19. Mathematics

    37% Skill level

    Using maths to solve problems.

  20. Learning strategies

    36% Skill level

    Figuring out the best way to teach or learn something new.

Abilities

Workers use these physical and mental abilities.

  1. Oral comprehension

    59% Skill level

    Listen to and understand what people say.

  2. Oral expression

    59% Skill level

    Communicate by speaking.

  3. Written comprehension

    59% Skill level

    Read and understand written information.

  4. Written expression

    55% Skill level

    Write in a way that people can understand.

  5. Speech clarity

    54% Skill level

    Speak clearly so others can understand you.

  6. Speech recognition

    54% Skill level

    Identify and understand the speech of another person.

  7. Problem spotting

    52% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  8. Deductive reasoning

    50% Skill level

    Use general rules to find answers or solve problems logically.

  9. Near vision

    50% Skill level

    See details that are up-close (within a few feet).

  10. Categorising

    50% Skill level

    Come up with different ways of grouping things.

  11. Inductive reasoning

    48% Skill level

    Use lots of detailed information to come up with answers or make general rules.

  12. Sorting or ordering

    45% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  13. Brainstorming

    39% Skill level

    Come up with a number of ideas about a topic, even if the ideas aren't very good.

  14. Flexibility of closure

    39% Skill level

    See a pattern (a figure, object, word, or sound) hidden in other distracting material.

  15. Mathematics

    39% Skill level

    Choose the right maths method or formula to solve a problem.

  16. Originality

    39% Skill level

    Come up with unusual or clever ideas, or creative ways to solve a problem.

  17. Selective attention

    39% Skill level

    Pay attention to something without being distracted.

  18. Multitasking

    37% Skill level

    Do two or more things at the same time.

  19. Working with numbers

    37% Skill level

    Add, subtract, multiply, or divide.

  20. Perceptual speed

    32% Skill level

    Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.

Activities

These are kinds of activities workers regularly do in this job.

  1. Building good relationships

    79% Skill level

    Building good working relationships and keeping them over time.

  2. Communicating with the public

    76% Skill level

    Giving information to the public, business or government by telephone, in writing, or in person.

  3. Influencing people

    73% Skill level

    Convincing people to buy something or to change their minds or actions.

  4. Working with the public

    73% Skill level

    Greeting or serving customers, clients or guests, and public speaking or performing.

  5. Making decisions and solving problems

    67% Skill level

    Using information to work out the best solution and solve problems.

  6. Keeping your knowledge up-to-date

    67% Skill level

    Keeping up-to-date with technology and new ideas.

  7. Negotiating and resolving conflicts

    66% Skill level

    Handling complaints and disagreements, and negotiating with people.

  8. Collecting and organising information

    65% Skill level

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  9. Planning and prioritising work

    64% Skill level

    Deciding on goals and putting together a detailed plan to get the work done.

  10. Researching and investigating

    63% Skill level

    Looking for, getting and understanding different kinds of information.

  11. Looking for changes over time

    62% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  12. Checking compliance with standards

    54% Skill level

    Deciding whether events or processes comply with laws, regulations, or standards.

  13. Making sense of information and ideas

    53% Skill level

    Looking at, working with, and understanding data or information.

  14. Coming up with systems and processes

    53% Skill level

    Deciding on goals and figuring out what you need to do to achieve them.

  15. Scheduling work and activities

    52% Skill level

    Working out the timing of events, programs, and activities, as well as the work of others.

  16. Communicating within a team

    52% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  17. Monitoring people, processes and things

    51% Skill level

    Checking objects, actions, or events, and keeping an eye out for problems.

  18. Documenting or recording information

    38% Skill level

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  19. Explaining things to people

    36% Skill level

    Helping people to understand and use information.

  20. Working with computers

    35% Skill level

    Using computers to program, write software, set up functions, enter data, or process information.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 41-3021.00 - Insurance Sales Agents.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Telephone

    100% Important

    Talk on the telephone.

  2. Electronic mail

    98% Important

    Use electronic mail.

  3. Contact with people

    96% Important

    Have contact with people by telephone, face-to-face, or any other way.

  4. Being exact or accurate

    94% Important

    Be very exact or highly accurate.

  5. Letters and memos

    94% Important

    Write letters and memos.

  6. Freedom to make decisions

    93% Important

    Have freedom to make decision on your own.

  7. Face-to-face discussions

    92% Important

    Talk with people face-to-face.

  8. Unstructured work

    89% Important

    Have freedom to decide on tasks, priorities, and goals.

  9. Contact with the public

    86% Important

    Work with customers or the public.

  10. Frequent decision making

    86% Important

    Frequently make decisions that impact other people.

  11. Impact of decisions

    86% Important

    Make decisions that have a large impact on other people.

  12. Spend time sitting

    85% Important

    Spend time sitting at work.

  13. Indoors, heat controlled

    82% Important

    Work indoors with access to heating or cooling.

  14. Teamwork

    81% Important

    Work with people in a group or team.

  15. Time pressure

    79% Important

    Work to strict deadlines.

  16. Competition

    71% Important

    Compete with others, or be aware of competitive pressures.

  17. In an enclosed vehicle or equipment

    67% Important

    Work in a closed vehicle (e.g., car).

  18. Automation of tasks

    62% Important

    Do tasks that are mostly automated.

  19. Lead or coordinate a team

    62% Important

    Lead others to do work activities.

  20. Angry or unpleasant people

    61% Important

    Deal with unpleasant, angry, or rude people.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Independence

    76% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  2. Relationships

    76% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  3. Achievement

    71% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  4. Support

    67% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  5. Working conditions

    55% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  6. Recognition

    52% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Enterprising

    100% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  2. Administrative

    76% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  3. Helping

    52% Important

    Working with people. Helping or providing service to others.

  4. Practical

    33% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  5. Analytical

    24% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  6. Creative

    19% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 41-3021.00 - Insurance Sales Agents.
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