ALERT The future growth information does not take account of the impact of COVID-19. If you are affected by COVID-19 there is a range of support available.

Insurance Investigators

ANZSCO ID 599611

Overview

All Insurance Investigators, Loss Adjusters and Risk Surveyors

  • $1,538 Weekly Pay
  • Stable Future Growth

Insurance Investigators

  • 420 workers Employment Size
  • Medium skill Skill level rating
  • 74% Full-Time Full-Time Share
  • 43 hours Average full-time
  • 47 years Average age
  • 36% female Gender Share

Insurance Investigators conduct investigations into insurance claims to ensure their validity.

You can work as an Insurance Investigator without formal qualifications, however, they may be useful. Some workers have Vocational Education and Training (VET) or university qualifications in areas such as insurance, investigative services, public safety, law or another related field.

Tasks
  • Examines scenes of incidents resulting in insurance claims to determine causes and effects.
  • Interviews witnesses and claimants to obtain details required to assess the validity of claims and identify the parties responsible for accidents, damage and loss, and prepare statements and reports.

Prospects

Pathways

You can work as an Insurance Investigator without formal qualifications, however, they may be useful. Some workers have Vocational Education and Training (VET) or university qualifications in areas such as insurance, investigative services, public safety, law or another related field.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Financial Services VET training pathways.

Skills & Knowledge

Employers look for Insurance Investigators, Loss Adjusters and Risk Surveyors who have good attention to detail, strong people skills and a good work ethic.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Customer and personal service

    78% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  2. English language

    67% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  3. Clerical

    64% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  4. Mathematics

    49% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  5. Law and government

    44% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  6. Education and training

    43% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  7. Computers and electronics

    40% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  8. Administration and management

    38% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  9. Building and construction

    36% Skill level

    Materials, and methods used to construct or repair houses, buildings, or other structures like highways and roads.

  10. Communications and media

    35% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  11. Psychology

    30% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  12. Personnel and human resources

    29% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  13. Mechanical

    28% Skill level

    Machines and tools, including their designs, uses, repair, and maintenance.

  14. Public safety and security

    23% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  15. Technical design

    23% Skill level

    Design techniques, tools, and principles used to make detailed technical plans, blueprints, drawings, and models.

  16. Medicine and dentistry

    20% Skill level

    Diagnose and treat human injuries, diseases, and deformities, including preventive health-care measures.

  17. Physics

    20% Skill level

    The physical laws of matter, motion and energy, and how they interact through space and time.

  18. Telecommunications

    19% Skill level

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

  19. Economics and accounting

    18% Skill level

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  20. Engineering and technology

    15% Skill level

    Use engineering, science and technology to design and produce goods and services.

Skills

Skills can be improved through training or experience.

  1. Critical thinking

    61% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  2. Active listening

    59% Skill level

    Listening to others, not interrupting, and asking good questions.

  3. Reading comprehension

    59% Skill level

    Reading work related information.

  4. Speaking

    57% Skill level

    Talking to others.

  5. Negotiation

    54% Skill level

    Bringing people together and trying to sort out their differences.

  6. Writing

    54% Skill level

    Writing things for co-workers or customers.

  7. Judgment and decision making

    52% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  8. Active learning

    48% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  9. Mathematics

    48% Skill level

    Using maths to solve problems.

  10. Social perceptiveness

    45% Skill level

    Understanding why people react the way they do.

  11. Coordination with others

    45% Skill level

    Being adaptable and coordinating work with other people.

  12. Complex problem solving

    43% Skill level

    Noticing a problem and figuring out the best way to solve it.

  13. Time management

    43% Skill level

    Managing your own and other peoples' time to get work done.

  14. Persuasion

    43% Skill level

    Talking people into changing their minds or their behaviour.

  15. Serving others

    43% Skill level

    Looking for ways to help people.

  16. Management of financial resources

    41% Skill level

    Figuring out how money is needed to do something, and keeping track of the money that's being spent.

  17. Monitoring

    41% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  18. Systems evaluation

    32% Skill level

    Measuring how well a system is working and how to improve it.

  19. Learning strategies

    30% Skill level

    Figuring out the best way to teach or learn something new.

  20. Management of personnel resources

    29% Skill level

    Motivating, developing, and directing people as they work, and choosing the best people for the job.

Abilities

Workers use these physical and mental abilities.

  1. Near vision

    63% Skill level

    See details that are up-close (within a few feet).

  2. Oral comprehension

    61% Skill level

    Listen to and understand what people say.

  3. Written comprehension

    59% Skill level

    Read and understand written information.

  4. Oral expression

    55% Skill level

    Communicate by speaking.

  5. Inductive reasoning

    54% Skill level

    Use lots of detailed information to come up with answers or make general rules.

  6. Written expression

    54% Skill level

    Write in a way that people can understand.

  7. Deductive reasoning

    52% Skill level

    Use general rules to find answers or solve problems logically.

  8. Speech recognition

    52% Skill level

    Identify and understand the speech of another person.

  9. Working with numbers

    52% Skill level

    Add, subtract, multiply, or divide.

  10. Mathematics

    52% Skill level

    Choose the right maths method or formula to solve a problem.

  11. Speech clarity

    50% Skill level

    Speak clearly so others can understand you.

  12. Problem spotting

    50% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  13. Sorting or ordering

    48% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  14. Far vision

    48% Skill level

    See details that are far away.

  15. Flexibility of closure

    48% Skill level

    See a pattern (a figure, object, word, or sound) hidden in other distracting material.

  16. Categorising

    45% Skill level

    Come up with different ways of grouping things.

  17. Perceptual speed

    45% Skill level

    Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.

  18. Speed of recognition

    43% Skill level

    Quickly make sense of and organize things you can see like letters, numbers, pictures, or other things.

  19. Selective attention

    41% Skill level

    Pay attention to something without being distracted.

  20. Brainstorming

    36% Skill level

    Come up with a number of ideas about a topic, even if the ideas aren't very good.

Activities

These are kinds of activities workers regularly do in this job.

  1. Looking for changes over time

    70% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  2. Planning and prioritising work

    68% Skill level

    Deciding on goals and putting together a detailed plan to get the work done.

  3. Researching and investigating

    67% Skill level

    Looking for, getting and understanding different kinds of information.

  4. Negotiating and resolving conflicts

    66% Skill level

    Handling complaints and disagreements, and negotiating with people.

  5. Building good relationships

    64% Skill level

    Building good working relationships and keeping them over time.

  6. Keeping your knowledge up-to-date

    64% Skill level

    Keeping up-to-date with technology and new ideas.

  7. Documenting or recording information

    61% Skill level

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  8. Checking compliance with standards

    61% Skill level

    Deciding whether events or processes comply with laws, regulations, or standards.

  9. Assessing and evaluating things

    59% Skill level

    Working out the value, importance, or quality of things, services or people.

  10. Collecting and organising information

    58% Skill level

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  11. Making sense of information and ideas

    58% Skill level

    Looking at, working with, and understanding data or information.

  12. Making decisions and solving problems

    57% Skill level

    Using information to work out the best solution and solve problems.

  13. Communicating within a team

    55% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  14. Communicating with the public

    53% Skill level

    Giving information to the public, business or government by telephone, in writing, or in person.

  15. Monitoring people, processes and things

    53% Skill level

    Checking objects, actions, or events, and keeping an eye out for problems.

  16. Working with the public

    47% Skill level

    Greeting or serving customers, clients or guests, and public speaking or performing.

  17. Estimating amounts, costs and resources

    47% Skill level

    Working out sizes, distances, amounts, time, costs, resources, or materials needed for a task.

  18. Providing office support

    45% Skill level

    Doing day-to-day office work such as filing and processing paperwork.

  19. Explaining things to people

    44% Skill level

    Helping people to understand and use information.

  20. Working with computers

    43% Skill level

    Using computers to program, write software, set up functions, enter data, or process information.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 13-1031.02 - Insurance Adjusters, Examiners, and Investigators.

Work Environment

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Frequent decision making

    96% Important

    Frequently make decisions that impact other people.

  2. Electronic mail

    95% Important

    Use electronic mail.

  3. Letters and memos

    93% Important

    Write letters and memos.

  4. Face-to-face discussions

    93% Important

    Talk with people face-to-face.

  5. Telephone

    92% Important

    Talk on the telephone.

  6. Being exact or accurate

    91% Important

    Be very exact or highly accurate.

  7. Time pressure

    91% Important

    Work to strict deadlines.

  8. Impact of decisions

    90% Important

    Make decisions that have a large impact on other people.

  9. Indoors, heat controlled

    89% Important

    Work indoors with access to heating or cooling.

  10. Spend time sitting

    89% Important

    Spend time sitting at work.

  11. Contact with people

    86% Important

    Have contact with people by telephone, face-to-face, or any other way.

  12. Freedom to make decisions

    81% Important

    Have freedom to make decision on your own.

  13. Conflict situations

    80% Important

    Deal with conflict or disagreements.

  14. Angry or unpleasant people

    78% Important

    Deal with unpleasant, angry, or rude people.

  15. Unstructured work

    77% Important

    Have freedom to decide on tasks, priorities, and goals.

  16. Contact with the public

    74% Important

    Work with customers or the public.

  17. Teamwork

    74% Important

    Work with people in a group or team.

  18. Repeating same tasks

    71% Important

    Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.

  19. Making repetitive motions

    67% Important

    Spend time making repetitive motions.

  20. Automation of tasks

    64% Important

    Do tasks that are mostly automated.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Support

    67% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  2. Independence

    62% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  3. Relationships

    62% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  4. Working conditions

    62% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  5. Achievement

    57% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  6. Recognition

    52% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Administrative

    95% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  2. Enterprising

    76% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  3. Analytical

    38% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  4. Helping

    38% Important

    Working with people. Helping or providing service to others.

  5. Practical

    38% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  6. Creative

    19% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 13-1031.02 - Insurance Adjusters, Examiners, and Investigators.

All Insurance Investigators, Loss Adjusters and Risk Surveyors

  • $1,538 Weekly Pay
  • Stable Future Growth

Insurance Investigators

  • 420 workers Employment Size
  • Medium skill Skill level rating
  • 74% Full-Time Full-Time Share
  • 43 hours Average full-time
  • 47 years Average age
  • 36% female Gender Share

Insurance Investigators conduct investigations into insurance claims to ensure their validity.

You can work as an Insurance Investigator without formal qualifications, however, they may be useful. Some workers have Vocational Education and Training (VET) or university qualifications in areas such as insurance, investigative services, public safety, law or another related field.

Tasks
  • Examines scenes of incidents resulting in insurance claims to determine causes and effects.
  • Interviews witnesses and claimants to obtain details required to assess the validity of claims and identify the parties responsible for accidents, damage and loss, and prepare statements and reports.

You can work as an Insurance Investigator without formal qualifications, however, they may be useful. Some workers have Vocational Education and Training (VET) or university qualifications in areas such as insurance, investigative services, public safety, law or another related field.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Financial Services VET training pathways.

Employers look for Insurance Investigators, Loss Adjusters and Risk Surveyors who have good attention to detail, strong people skills and a good work ethic.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Customer and personal service

    78% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  2. English language

    67% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  3. Clerical

    64% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  4. Mathematics

    49% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  5. Law and government

    44% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  6. Education and training

    43% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  7. Computers and electronics

    40% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  8. Administration and management

    38% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  9. Building and construction

    36% Skill level

    Materials, and methods used to construct or repair houses, buildings, or other structures like highways and roads.

  10. Communications and media

    35% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  11. Psychology

    30% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  12. Personnel and human resources

    29% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  13. Mechanical

    28% Skill level

    Machines and tools, including their designs, uses, repair, and maintenance.

  14. Public safety and security

    23% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  15. Technical design

    23% Skill level

    Design techniques, tools, and principles used to make detailed technical plans, blueprints, drawings, and models.

  16. Medicine and dentistry

    20% Skill level

    Diagnose and treat human injuries, diseases, and deformities, including preventive health-care measures.

  17. Physics

    20% Skill level

    The physical laws of matter, motion and energy, and how they interact through space and time.

  18. Telecommunications

    19% Skill level

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

  19. Economics and accounting

    18% Skill level

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  20. Engineering and technology

    15% Skill level

    Use engineering, science and technology to design and produce goods and services.

Skills

Skills can be improved through training or experience.

  1. Critical thinking

    61% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  2. Active listening

    59% Skill level

    Listening to others, not interrupting, and asking good questions.

  3. Reading comprehension

    59% Skill level

    Reading work related information.

  4. Speaking

    57% Skill level

    Talking to others.

  5. Negotiation

    54% Skill level

    Bringing people together and trying to sort out their differences.

  6. Writing

    54% Skill level

    Writing things for co-workers or customers.

  7. Judgment and decision making

    52% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  8. Active learning

    48% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  9. Mathematics

    48% Skill level

    Using maths to solve problems.

  10. Social perceptiveness

    45% Skill level

    Understanding why people react the way they do.

  11. Coordination with others

    45% Skill level

    Being adaptable and coordinating work with other people.

  12. Complex problem solving

    43% Skill level

    Noticing a problem and figuring out the best way to solve it.

  13. Time management

    43% Skill level

    Managing your own and other peoples' time to get work done.

  14. Persuasion

    43% Skill level

    Talking people into changing their minds or their behaviour.

  15. Serving others

    43% Skill level

    Looking for ways to help people.

  16. Management of financial resources

    41% Skill level

    Figuring out how money is needed to do something, and keeping track of the money that's being spent.

  17. Monitoring

    41% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  18. Systems evaluation

    32% Skill level

    Measuring how well a system is working and how to improve it.

  19. Learning strategies

    30% Skill level

    Figuring out the best way to teach or learn something new.

  20. Management of personnel resources

    29% Skill level

    Motivating, developing, and directing people as they work, and choosing the best people for the job.

Abilities

Workers use these physical and mental abilities.

  1. Near vision

    63% Skill level

    See details that are up-close (within a few feet).

  2. Oral comprehension

    61% Skill level

    Listen to and understand what people say.

  3. Written comprehension

    59% Skill level

    Read and understand written information.

  4. Oral expression

    55% Skill level

    Communicate by speaking.

  5. Inductive reasoning

    54% Skill level

    Use lots of detailed information to come up with answers or make general rules.

  6. Written expression

    54% Skill level

    Write in a way that people can understand.

  7. Deductive reasoning

    52% Skill level

    Use general rules to find answers or solve problems logically.

  8. Speech recognition

    52% Skill level

    Identify and understand the speech of another person.

  9. Working with numbers

    52% Skill level

    Add, subtract, multiply, or divide.

  10. Mathematics

    52% Skill level

    Choose the right maths method or formula to solve a problem.

  11. Speech clarity

    50% Skill level

    Speak clearly so others can understand you.

  12. Problem spotting

    50% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  13. Sorting or ordering

    48% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  14. Far vision

    48% Skill level

    See details that are far away.

  15. Flexibility of closure

    48% Skill level

    See a pattern (a figure, object, word, or sound) hidden in other distracting material.

  16. Categorising

    45% Skill level

    Come up with different ways of grouping things.

  17. Perceptual speed

    45% Skill level

    Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.

  18. Speed of recognition

    43% Skill level

    Quickly make sense of and organize things you can see like letters, numbers, pictures, or other things.

  19. Selective attention

    41% Skill level

    Pay attention to something without being distracted.

  20. Brainstorming

    36% Skill level

    Come up with a number of ideas about a topic, even if the ideas aren't very good.

Activities

These are kinds of activities workers regularly do in this job.

  1. Looking for changes over time

    70% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  2. Planning and prioritising work

    68% Skill level

    Deciding on goals and putting together a detailed plan to get the work done.

  3. Researching and investigating

    67% Skill level

    Looking for, getting and understanding different kinds of information.

  4. Negotiating and resolving conflicts

    66% Skill level

    Handling complaints and disagreements, and negotiating with people.

  5. Building good relationships

    64% Skill level

    Building good working relationships and keeping them over time.

  6. Keeping your knowledge up-to-date

    64% Skill level

    Keeping up-to-date with technology and new ideas.

  7. Documenting or recording information

    61% Skill level

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  8. Checking compliance with standards

    61% Skill level

    Deciding whether events or processes comply with laws, regulations, or standards.

  9. Assessing and evaluating things

    59% Skill level

    Working out the value, importance, or quality of things, services or people.

  10. Collecting and organising information

    58% Skill level

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  11. Making sense of information and ideas

    58% Skill level

    Looking at, working with, and understanding data or information.

  12. Making decisions and solving problems

    57% Skill level

    Using information to work out the best solution and solve problems.

  13. Communicating within a team

    55% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  14. Communicating with the public

    53% Skill level

    Giving information to the public, business or government by telephone, in writing, or in person.

  15. Monitoring people, processes and things

    53% Skill level

    Checking objects, actions, or events, and keeping an eye out for problems.

  16. Working with the public

    47% Skill level

    Greeting or serving customers, clients or guests, and public speaking or performing.

  17. Estimating amounts, costs and resources

    47% Skill level

    Working out sizes, distances, amounts, time, costs, resources, or materials needed for a task.

  18. Providing office support

    45% Skill level

    Doing day-to-day office work such as filing and processing paperwork.

  19. Explaining things to people

    44% Skill level

    Helping people to understand and use information.

  20. Working with computers

    43% Skill level

    Using computers to program, write software, set up functions, enter data, or process information.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 13-1031.02 - Insurance Adjusters, Examiners, and Investigators.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Frequent decision making

    96% Important

    Frequently make decisions that impact other people.

  2. Electronic mail

    95% Important

    Use electronic mail.

  3. Letters and memos

    93% Important

    Write letters and memos.

  4. Face-to-face discussions

    93% Important

    Talk with people face-to-face.

  5. Telephone

    92% Important

    Talk on the telephone.

  6. Being exact or accurate

    91% Important

    Be very exact or highly accurate.

  7. Time pressure

    91% Important

    Work to strict deadlines.

  8. Impact of decisions

    90% Important

    Make decisions that have a large impact on other people.

  9. Indoors, heat controlled

    89% Important

    Work indoors with access to heating or cooling.

  10. Spend time sitting

    89% Important

    Spend time sitting at work.

  11. Contact with people

    86% Important

    Have contact with people by telephone, face-to-face, or any other way.

  12. Freedom to make decisions

    81% Important

    Have freedom to make decision on your own.

  13. Conflict situations

    80% Important

    Deal with conflict or disagreements.

  14. Angry or unpleasant people

    78% Important

    Deal with unpleasant, angry, or rude people.

  15. Unstructured work

    77% Important

    Have freedom to decide on tasks, priorities, and goals.

  16. Contact with the public

    74% Important

    Work with customers or the public.

  17. Teamwork

    74% Important

    Work with people in a group or team.

  18. Repeating same tasks

    71% Important

    Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.

  19. Making repetitive motions

    67% Important

    Spend time making repetitive motions.

  20. Automation of tasks

    64% Important

    Do tasks that are mostly automated.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Support

    67% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  2. Independence

    62% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  3. Relationships

    62% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  4. Working conditions

    62% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  5. Achievement

    57% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  6. Recognition

    52% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Administrative

    95% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  2. Enterprising

    76% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  3. Analytical

    38% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  4. Helping

    38% Important

    Working with people. Helping or providing service to others.

  5. Practical

    38% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  6. Creative

    19% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 13-1031.02 - Insurance Adjusters, Examiners, and Investigators.
go to top