ALERT The future growth information does not take account of the impact of COVID-19. If you are affected by COVID-19 there is a range of support available.

Overview

All Mail Sorters

  • $1,270 Weekly Pay
  • Decline Future Growth

Mail Clerks

  • 2,900 workers Employment Size
  • Entry level Skill level rating
  • 60% Full-Time Full-Time Share
  • 40 hours Average full-time
  • 47 years Average age
  • 50% female Gender Share

Mail Clerks collect, sort and despatch mail within organisations.

You can work as a Mail Clerk without formal qualifications. Some on the job training may be provided. Some workers have Vocational Education and Training (VET) qualifications in areas such as warehousing, distribution or business.

Tasks
  • Receives and checks incoming mail and mail bags.
  • Assists with the verification of registered and special articles.
  • Operates mail processing equipment such as letter preparation lines, letter indexing and sorting equipment, multi-line optical character machines and bar-coding equipment.
  • Performs manual sorting duties and prepares documentation for dispatching mail.
  • Processes underpaid mail, bulk mail lodgements, express mail and other mail services.
  • Investigates complaints regarding lost items.

Prospects

Pathways

You can work as a Mail Clerk without formal qualifications. Some on the job training may be provided. Some workers have Vocational Education and Training (VET) qualifications in areas such as warehousing, distribution or business.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Transport and Logistics Training Package VET training pathways.

Skills & Knowledge

Employers look for Mail Sorters who are efficient, reliable and have a good work ethic.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Customer and personal service

    59% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  2. English language

    42% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  3. Clerical

    40% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  4. Computers and electronics

    36% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  5. Education and training

    35% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  6. Mathematics

    32% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  7. Administration and management

    29% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  8. Law and government

    28% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  9. Public safety and security

    25% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  10. Economics and accounting

    22% Skill level

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  11. Transportation

    19% Skill level

    Moving people or goods by air, rail, sea, or road.

  12. Communications and media

    19% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  13. Sales and marketing

    14% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  14. Foreign language

    13% Skill level

    Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

  15. Production and processing

    13% Skill level

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

  16. Geography

    13% Skill level

    Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.

  17. Telecommunications

    11% Skill level

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

  18. Personnel and human resources

    10% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  19. Psychology

    7% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  20. Engineering and technology

    7% Skill level

    Use engineering, science and technology to design and produce goods and services.

Skills

Skills can be improved through training or experience.

  1. Coordination with others

    41% Skill level

    Being adaptable and coordinating work with other people.

  2. Critical thinking

    41% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  3. Monitoring

    41% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  4. Operation and control

    41% Skill level

    Controlling equipment or systems.

  5. Active listening

    39% Skill level

    Listening to others, not interrupting, and asking good questions.

  6. Speaking

    39% Skill level

    Talking to others.

  7. Writing

    39% Skill level

    Writing things for co-workers or customers.

  8. Judgment and decision making

    37% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  9. Reading comprehension

    37% Skill level

    Reading work related information.

  10. Social perceptiveness

    37% Skill level

    Understanding why people react the way they do.

  11. Time management

    37% Skill level

    Managing your own and other peoples' time to get work done.

  12. Operation monitoring

    36% Skill level

    Watching gauges, dials, or other indicators to make sure a machine is working properly.

  13. Active learning

    30% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  14. Quality control analysis

    30% Skill level

    Doing tests and checking products, services, or processes to make sure they are working properly.

  15. Mathematics

    29% Skill level

    Using maths to solve problems.

  16. Learning strategies

    29% Skill level

    Figuring out the best way to teach or learn something new.

  17. Complex problem solving

    27% Skill level

    Noticing a problem and figuring out the best way to solve it.

  18. Serving others

    27% Skill level

    Looking for ways to help people.

  19. Systems analysis

    27% Skill level

    Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.

  20. Troubleshooting

    20% Skill level

    Figuring out why a machine or system went wrong and working out what to do about it.

Abilities

Workers use these physical and mental abilities.

  1. Near vision

    45% Skill level

    See details that are up-close (within a few feet).

  2. Finger dexterity

    45% Skill level

    Put together small parts with your fingers.

  3. Oral comprehension

    43% Skill level

    Listen to and understand what people say.

  4. Manual dexterity

    43% Skill level

    Quickly move your hand to grasp, manipulate, or assemble objects.

  5. Oral expression

    43% Skill level

    Communicate by speaking.

  6. Problem spotting

    43% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  7. Written comprehension

    43% Skill level

    Read and understand written information.

  8. Sorting or ordering

    41% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  9. Speech recognition

    41% Skill level

    Identify and understand the speech of another person.

  10. Arm-hand steadiness

    39% Skill level

    Keep your hand or arm steady.

  11. Categorising

    39% Skill level

    Come up with different ways of grouping things.

  12. Deductive reasoning

    39% Skill level

    Use general rules to find answers or solve problems logically.

  13. Inductive reasoning

    39% Skill level

    Use lots of detailed information to come up with answers or make general rules.

  14. Perceptual speed

    39% Skill level

    Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.

  15. Speech clarity

    39% Skill level

    Speak clearly so others can understand you.

  16. Static strength

    39% Skill level

    Lift, push, pull, or carry things.

  17. Written expression

    39% Skill level

    Write in a way that people can understand.

  18. Selective attention

    37% Skill level

    Pay attention to something without being distracted.

  19. Trunk strength

    37% Skill level

    Use your abdominal and lower back muscles a number of times without 'giving out' or fatiguing.

  20. Far vision

    36% Skill level

    See details that are far away.

Activities

These are kinds of activities workers regularly do in this job.

  1. Handling and moving objects

    66% Skill level

    Using hands and arms in handling, installing, positioning, moving and manipulating objects.

  2. Building good relationships

    45% Skill level

    Building good working relationships and keeping them over time.

  3. Doing physically active work

    41% Skill level

    Use your arms, legs and whole body, such as climbing, lifting, balancing, walking, stooping, and handling objects.

  4. Checking for errors or defects

    40% Skill level

    Inspecting equipment, structures, or materials for errors, problems or defects.

  5. Assessing and evaluating things

    38% Skill level

    Working out the value, importance, or quality of things, services or people.

  6. Controlling equipment or machines

    38% Skill level

    Operating machines or processes either directly or using controls (not including computers or vehicles).

  7. Collecting and organising information

    38% Skill level

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  8. Working with computers

    37% Skill level

    Using computers to program, write software, set up functions, enter data, or process information.

  9. Negotiating and resolving conflicts

    35% Skill level

    Handling complaints and disagreements, and negotiating with people.

  10. Looking for changes over time

    34% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  11. Monitoring people, processes and things

    34% Skill level

    Checking objects, actions, or events, and keeping an eye out for problems.

  12. Coordinating the work of a team

    33% Skill level

    Getting members of a group to work together to finish a task.

  13. Researching and investigating

    29% Skill level

    Looking for, getting and understanding different kinds of information.

  14. Helping and caring for others

    29% Skill level

    Providing personal assistance, medical attention, or emotional support.

  15. Making decisions and solving problems

    29% Skill level

    Using information to work out the best solution and solve problems.

  16. Communicating within a team

    29% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  17. Estimating amounts, costs and resources

    28% Skill level

    Working out sizes, distances, amounts, time, costs, resources, or materials needed for a task.

  18. Providing office support

    27% Skill level

    Doing day-to-day office work such as filing and processing paperwork.

  19. Keeping your knowledge up-to-date

    27% Skill level

    Keeping up-to-date with technology and new ideas.

  20. Planning and prioritising work

    26% Skill level

    Deciding on goals and putting together a detailed plan to get the work done.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-9051.00 - Mail Clerks and Mail Machine Operators, Except Postal Service.

Work Environment

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Indoors, heat controlled

    99% Important

    Work indoors with access to heating or cooling.

  2. Telephone

    97% Important

    Talk on the telephone.

  3. Electronic mail

    94% Important

    Use electronic mail.

  4. Frequent decision making

    94% Important

    Frequently make decisions that impact other people.

  5. Contact with people

    93% Important

    Have contact with people by telephone, face-to-face, or any other way.

  6. Face-to-face discussions

    90% Important

    Talk with people face-to-face.

  7. Being exact or accurate

    90% Important

    Be very exact or highly accurate.

  8. Unstructured work

    88% Important

    Have freedom to decide on tasks, priorities, and goals.

  9. Teamwork

    87% Important

    Work with people in a group or team.

  10. Using your hands to handle, control, or feel

    86% Important

    Spend time using your hands to handle, control, or feel objects, tools or controls.

  11. Repeating same tasks

    85% Important

    Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.

  12. Time pressure

    82% Important

    Work to strict deadlines.

  13. Impact of decisions

    82% Important

    Make decisions that have a large impact on other people.

  14. Freedom to make decisions

    81% Important

    Have freedom to make decision on your own.

  15. Making repetitive motions

    80% Important

    Spend time making repetitive motions.

  16. Physically close to people

    78% Important

    Work physically close to other people.

  17. Spend time standing

    77% Important

    Spend time standing at work.

  18. Responsible for outcomes

    75% Important

    Take responsibility for the results of other people's work.

  19. Letters and memos

    73% Important

    Write letters and memos.

  20. Contact with the public

    73% Important

    Work with customers or the public.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Support

    52% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  2. Relationships

    33% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  3. Working conditions

    31% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  4. Achievement

    29% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  5. Independence

    29% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  6. Recognition

    24% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Administrative

    95% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  2. Practical

    86% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  3. Analytical

    33% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  4. Enterprising

    33% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  5. Creative

    19% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

  6. Helping

    19% Important

    Working with people. Helping or providing service to others.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-9051.00 - Mail Clerks and Mail Machine Operators, Except Postal Service.

All Mail Sorters

  • $1,270 Weekly Pay
  • Decline Future Growth

Mail Clerks

  • 2,900 workers Employment Size
  • Entry level Skill level rating
  • 60% Full-Time Full-Time Share
  • 40 hours Average full-time
  • 47 years Average age
  • 50% female Gender Share

Mail Clerks collect, sort and despatch mail within organisations.

You can work as a Mail Clerk without formal qualifications. Some on the job training may be provided. Some workers have Vocational Education and Training (VET) qualifications in areas such as warehousing, distribution or business.

Tasks
  • Receives and checks incoming mail and mail bags.
  • Assists with the verification of registered and special articles.
  • Operates mail processing equipment such as letter preparation lines, letter indexing and sorting equipment, multi-line optical character machines and bar-coding equipment.
  • Performs manual sorting duties and prepares documentation for dispatching mail.
  • Processes underpaid mail, bulk mail lodgements, express mail and other mail services.
  • Investigates complaints regarding lost items.

You can work as a Mail Clerk without formal qualifications. Some on the job training may be provided. Some workers have Vocational Education and Training (VET) qualifications in areas such as warehousing, distribution or business.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Transport and Logistics Training Package VET training pathways.

Employers look for Mail Sorters who are efficient, reliable and have a good work ethic.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Customer and personal service

    59% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  2. English language

    42% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  3. Clerical

    40% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  4. Computers and electronics

    36% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  5. Education and training

    35% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  6. Mathematics

    32% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  7. Administration and management

    29% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  8. Law and government

    28% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  9. Public safety and security

    25% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  10. Economics and accounting

    22% Skill level

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  11. Transportation

    19% Skill level

    Moving people or goods by air, rail, sea, or road.

  12. Communications and media

    19% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  13. Sales and marketing

    14% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  14. Foreign language

    13% Skill level

    Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

  15. Production and processing

    13% Skill level

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

  16. Geography

    13% Skill level

    Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.

  17. Telecommunications

    11% Skill level

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

  18. Personnel and human resources

    10% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  19. Psychology

    7% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  20. Engineering and technology

    7% Skill level

    Use engineering, science and technology to design and produce goods and services.

Skills

Skills can be improved through training or experience.

  1. Coordination with others

    41% Skill level

    Being adaptable and coordinating work with other people.

  2. Critical thinking

    41% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  3. Monitoring

    41% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  4. Operation and control

    41% Skill level

    Controlling equipment or systems.

  5. Active listening

    39% Skill level

    Listening to others, not interrupting, and asking good questions.

  6. Speaking

    39% Skill level

    Talking to others.

  7. Writing

    39% Skill level

    Writing things for co-workers or customers.

  8. Judgment and decision making

    37% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  9. Reading comprehension

    37% Skill level

    Reading work related information.

  10. Social perceptiveness

    37% Skill level

    Understanding why people react the way they do.

  11. Time management

    37% Skill level

    Managing your own and other peoples' time to get work done.

  12. Operation monitoring

    36% Skill level

    Watching gauges, dials, or other indicators to make sure a machine is working properly.

  13. Active learning

    30% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  14. Quality control analysis

    30% Skill level

    Doing tests and checking products, services, or processes to make sure they are working properly.

  15. Mathematics

    29% Skill level

    Using maths to solve problems.

  16. Learning strategies

    29% Skill level

    Figuring out the best way to teach or learn something new.

  17. Complex problem solving

    27% Skill level

    Noticing a problem and figuring out the best way to solve it.

  18. Serving others

    27% Skill level

    Looking for ways to help people.

  19. Systems analysis

    27% Skill level

    Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.

  20. Troubleshooting

    20% Skill level

    Figuring out why a machine or system went wrong and working out what to do about it.

Abilities

Workers use these physical and mental abilities.

  1. Near vision

    45% Skill level

    See details that are up-close (within a few feet).

  2. Finger dexterity

    45% Skill level

    Put together small parts with your fingers.

  3. Oral comprehension

    43% Skill level

    Listen to and understand what people say.

  4. Manual dexterity

    43% Skill level

    Quickly move your hand to grasp, manipulate, or assemble objects.

  5. Oral expression

    43% Skill level

    Communicate by speaking.

  6. Problem spotting

    43% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  7. Written comprehension

    43% Skill level

    Read and understand written information.

  8. Sorting or ordering

    41% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  9. Speech recognition

    41% Skill level

    Identify and understand the speech of another person.

  10. Arm-hand steadiness

    39% Skill level

    Keep your hand or arm steady.

  11. Categorising

    39% Skill level

    Come up with different ways of grouping things.

  12. Deductive reasoning

    39% Skill level

    Use general rules to find answers or solve problems logically.

  13. Inductive reasoning

    39% Skill level

    Use lots of detailed information to come up with answers or make general rules.

  14. Perceptual speed

    39% Skill level

    Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.

  15. Speech clarity

    39% Skill level

    Speak clearly so others can understand you.

  16. Static strength

    39% Skill level

    Lift, push, pull, or carry things.

  17. Written expression

    39% Skill level

    Write in a way that people can understand.

  18. Selective attention

    37% Skill level

    Pay attention to something without being distracted.

  19. Trunk strength

    37% Skill level

    Use your abdominal and lower back muscles a number of times without 'giving out' or fatiguing.

  20. Far vision

    36% Skill level

    See details that are far away.

Activities

These are kinds of activities workers regularly do in this job.

  1. Handling and moving objects

    66% Skill level

    Using hands and arms in handling, installing, positioning, moving and manipulating objects.

  2. Building good relationships

    45% Skill level

    Building good working relationships and keeping them over time.

  3. Doing physically active work

    41% Skill level

    Use your arms, legs and whole body, such as climbing, lifting, balancing, walking, stooping, and handling objects.

  4. Checking for errors or defects

    40% Skill level

    Inspecting equipment, structures, or materials for errors, problems or defects.

  5. Assessing and evaluating things

    38% Skill level

    Working out the value, importance, or quality of things, services or people.

  6. Controlling equipment or machines

    38% Skill level

    Operating machines or processes either directly or using controls (not including computers or vehicles).

  7. Collecting and organising information

    38% Skill level

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  8. Working with computers

    37% Skill level

    Using computers to program, write software, set up functions, enter data, or process information.

  9. Negotiating and resolving conflicts

    35% Skill level

    Handling complaints and disagreements, and negotiating with people.

  10. Looking for changes over time

    34% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  11. Monitoring people, processes and things

    34% Skill level

    Checking objects, actions, or events, and keeping an eye out for problems.

  12. Coordinating the work of a team

    33% Skill level

    Getting members of a group to work together to finish a task.

  13. Researching and investigating

    29% Skill level

    Looking for, getting and understanding different kinds of information.

  14. Helping and caring for others

    29% Skill level

    Providing personal assistance, medical attention, or emotional support.

  15. Making decisions and solving problems

    29% Skill level

    Using information to work out the best solution and solve problems.

  16. Communicating within a team

    29% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  17. Estimating amounts, costs and resources

    28% Skill level

    Working out sizes, distances, amounts, time, costs, resources, or materials needed for a task.

  18. Providing office support

    27% Skill level

    Doing day-to-day office work such as filing and processing paperwork.

  19. Keeping your knowledge up-to-date

    27% Skill level

    Keeping up-to-date with technology and new ideas.

  20. Planning and prioritising work

    26% Skill level

    Deciding on goals and putting together a detailed plan to get the work done.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-9051.00 - Mail Clerks and Mail Machine Operators, Except Postal Service.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Indoors, heat controlled

    99% Important

    Work indoors with access to heating or cooling.

  2. Telephone

    97% Important

    Talk on the telephone.

  3. Electronic mail

    94% Important

    Use electronic mail.

  4. Frequent decision making

    94% Important

    Frequently make decisions that impact other people.

  5. Contact with people

    93% Important

    Have contact with people by telephone, face-to-face, or any other way.

  6. Face-to-face discussions

    90% Important

    Talk with people face-to-face.

  7. Being exact or accurate

    90% Important

    Be very exact or highly accurate.

  8. Unstructured work

    88% Important

    Have freedom to decide on tasks, priorities, and goals.

  9. Teamwork

    87% Important

    Work with people in a group or team.

  10. Using your hands to handle, control, or feel

    86% Important

    Spend time using your hands to handle, control, or feel objects, tools or controls.

  11. Repeating same tasks

    85% Important

    Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.

  12. Time pressure

    82% Important

    Work to strict deadlines.

  13. Impact of decisions

    82% Important

    Make decisions that have a large impact on other people.

  14. Freedom to make decisions

    81% Important

    Have freedom to make decision on your own.

  15. Making repetitive motions

    80% Important

    Spend time making repetitive motions.

  16. Physically close to people

    78% Important

    Work physically close to other people.

  17. Spend time standing

    77% Important

    Spend time standing at work.

  18. Responsible for outcomes

    75% Important

    Take responsibility for the results of other people's work.

  19. Letters and memos

    73% Important

    Write letters and memos.

  20. Contact with the public

    73% Important

    Work with customers or the public.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Support

    52% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  2. Relationships

    33% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  3. Working conditions

    31% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  4. Achievement

    29% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  5. Independence

    29% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  6. Recognition

    24% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Administrative

    95% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  2. Practical

    86% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  3. Analytical

    33% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  4. Enterprising

    33% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  5. Creative

    19% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

  6. Helping

    19% Important

    Working with people. Helping or providing service to others.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-9051.00 - Mail Clerks and Mail Machine Operators, Except Postal Service.
go to top