ALERT The future growth information does not take account of the impact of COVID-19. If you are affected by COVID-19 there is a range of support available.

Cafe and Restaurant Managers

ANZSCO ID 1411

Overview

All Cafe and Restaurant Managers

  • $1,346 Weekly Pay
  • Strong Future Growth
  • 69,400 workers Employment Size
  • High skill Skill level rating
  • 76% Full-Time Full-Time Share
  • 48 hours Average full-time
  • 40 years Average age
  • 54% female Gender Share

Cafe and Restaurant Managers organise and control the operations of cafes, restaurants and related establishments to provide dining and catering services.

Also known as: Food and Beverage Manager, or Restauranteur.

Specialisations: Canteen Manager, Caterer, Internet Cafe Manager.

You usually need extensive industry experience to work as a Cafe or Restaurant Manager. While formal qualifications aren't essential, a diploma or advanced diploma in hospitality, cookery or hospitality management may be useful.

Tasks
  • planning menus in consultation with Chefs
  • planning and organising special functions
  • arranging the purchasing and pricing of goods according to budget
  • maintaining records of stock levels and financial transactions
  • ensuring dining facilities comply with health regulations and are clean, functional and of suitable appearance
  • conferring with customers to assess their satisfaction with meals and service
  • selecting, training and supervising waiting and kitchen staff
  • may take reservations, greet guests and assist in taking orders

Prospects

Pathways

You usually need extensive industry experience to work as a Cafe or Restaurant Manager. While formal qualifications aren't essential, a diploma or advanced diploma in hospitality, cookery or hospitality management may be useful.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • Course Seeker to search and compare higher education courses.
  • ComparED to compare undergraduate and postgraduate student experiences and outcomes.
  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Tourism, Travel and Hospitality VET training pathways.

Skills & Knowledge

Employers look for Cafe and Restaurant Managers who communicate clearly, who have strong people skills and are reliable.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Education and training

    68% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  2. Customer and personal service

    67% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  3. Administration and management

    61% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  4. Personnel and human resources

    61% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  5. Sales and marketing

    58% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  6. Food production

    57% Skill level

    Planting, growing, and harvesting food (both plant and animal), including storage and handling.

  7. Production and processing

    56% Skill level

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

  8. English language

    49% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  9. Mathematics

    47% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  10. Clerical

    45% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  11. Psychology

    43% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  12. Public safety and security

    41% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  13. Economics and accounting

    37% Skill level

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  14. Communications and media

    36% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  15. Law and government

    35% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  16. Computers and electronics

    32% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  17. Transportation

    31% Skill level

    Moving people or goods by air, rail, sea, or road.

  18. Mechanical

    30% Skill level

    Machines and tools, including their designs, uses, repair, and maintenance.

  19. Telecommunications

    24% Skill level

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

  20. Foreign language

    24% Skill level

    Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

Skills

Skills can be improved through training or experience.

  1. Critical thinking

    57% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  2. Coordination with others

    54% Skill level

    Being adaptable and coordinating work with other people.

  3. Management of personnel resources

    54% Skill level

    Motivating, developing, and directing people as they work, and choosing the best people for the job.

  4. Social perceptiveness

    54% Skill level

    Understanding why people react the way they do.

  5. Active learning

    54% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  6. Reading comprehension

    54% Skill level

    Reading work related information.

  7. Monitoring

    52% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  8. Serving others

    52% Skill level

    Looking for ways to help people.

  9. Time management

    52% Skill level

    Managing your own and other peoples' time to get work done.

  10. Negotiation

    52% Skill level

    Bringing people together and trying to sort out their differences.

  11. Speaking

    50% Skill level

    Talking to others.

  12. Instructing

    50% Skill level

    Teaching people how to do something.

  13. Persuasion

    48% Skill level

    Talking people into changing their minds or their behaviour.

  14. Management of financial resources

    48% Skill level

    Figuring out how money is needed to do something, and keeping track of the money that's being spent.

  15. Active listening

    46% Skill level

    Listening to others, not interrupting, and asking good questions.

  16. Judgment and decision making

    46% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  17. Writing

    46% Skill level

    Writing things for co-workers or customers.

  18. Learning strategies

    46% Skill level

    Figuring out the best way to teach or learn something new.

  19. Operations analysis

    45% Skill level

    Understanding needs and product requirements to create a design.

  20. Complex problem solving

    45% Skill level

    Noticing a problem and figuring out the best way to solve it.

Abilities

Workers use these physical and mental abilities.

  1. Oral comprehension

    57% Skill level

    Listen to and understand what people say.

  2. Oral expression

    57% Skill level

    Communicate by speaking.

  3. Written expression

    55% Skill level

    Write in a way that people can understand.

  4. Problem spotting

    52% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  5. Written comprehension

    52% Skill level

    Read and understand written information.

  6. Deductive reasoning

    50% Skill level

    Use general rules to find answers or solve problems logically.

  7. Inductive reasoning

    48% Skill level

    Use lots of detailed information to come up with answers or make general rules.

  8. Sorting or ordering

    48% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  9. Categorising

    46% Skill level

    Come up with different ways of grouping things.

  10. Near vision

    46% Skill level

    See details that are up-close (within a few feet).

  11. Originality

    46% Skill level

    Come up with unusual or clever ideas, or creative ways to solve a problem.

  12. Speech clarity

    45% Skill level

    Speak clearly so others can understand you.

  13. Brainstorming

    45% Skill level

    Come up with a number of ideas about a topic, even if the ideas aren't very good.

  14. Speech recognition

    41% Skill level

    Identify and understand the speech of another person.

  15. Manual dexterity

    41% Skill level

    Quickly move your hand to grasp, manipulate, or assemble objects.

  16. Multitasking

    41% Skill level

    Do two or more things at the same time.

  17. Selective attention

    41% Skill level

    Pay attention to something without being distracted.

  18. Finger dexterity

    39% Skill level

    Put together small parts with your fingers.

  19. Arm-hand steadiness

    37% Skill level

    Keep your hand or arm steady.

  20. Perceptual speed

    36% Skill level

    Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.

Activities

These are kinds of activities workers regularly do in this job.

  1. Negotiating and resolving conflicts

    76% Skill level

    Handling complaints and disagreements, and negotiating with people.

  2. Planning and prioritising work

    71% Skill level

    Deciding on goals and putting together a detailed plan to get the work done.

  3. Working with the public

    71% Skill level

    Greeting or serving customers, clients or guests, and public speaking or performing.

  4. Coordinating the work of a team

    67% Skill level

    Getting members of a group to work together to finish a task.

  5. Coaching and developing others

    67% Skill level

    Working out the needs of others and coaching, mentoring, or helping them to improve.

  6. Scheduling work and activities

    66% Skill level

    Working out the timing of events, programs, and activities, as well as the work of others.

  7. Guiding and directing staff

    65% Skill level

    Guiding and directing staff, including setting and monitoring performance standards.

  8. Training and teaching others

    64% Skill level

    Understanding the needs of others, developing training programs, and teaching or instructing.

  9. Making decisions and solving problems

    62% Skill level

    Using information to work out the best solution and solve problems.

  10. Looking for changes over time

    62% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  11. Communicating with the public

    60% Skill level

    Giving information to the public, business or government by telephone, in writing, or in person.

  12. Hiring and organising staff

    58% Skill level

    Recruiting, interviewing, selecting, hiring, and promoting employees.

  13. Communicating within a team

    57% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  14. Assessing and evaluating things

    56% Skill level

    Working out the value, importance, or quality of things, services or people.

  15. Leading and encouraging a team

    56% Skill level

    Encouraging and building trust, respect, and cooperation among team members.

  16. Researching and investigating

    55% Skill level

    Looking for, getting and understanding different kinds of information.

  17. Providing office support

    55% Skill level

    Doing day-to-day office work such as filing and processing paperwork.

  18. Keeping your knowledge up-to-date

    55% Skill level

    Keeping up-to-date with technology and new ideas.

  19. Monitoring people, processes and things

    52% Skill level

    Checking objects, actions, or events, and keeping an eye out for problems.

  20. Documenting or recording information

    50% Skill level

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 11-9051.00 - Food Service Managers.

Work Environment

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Face-to-face discussions

    93% Important

    Talk with people face-to-face.

  2. Contact with people

    90% Important

    Have contact with people by telephone, face-to-face, or any other way.

  3. Spend time standing

    87% Important

    Spend time standing at work.

  4. Impact of decisions

    84% Important

    Make decisions that have a large impact on other people.

  5. Telephone

    84% Important

    Talk on the telephone.

  6. Responsible for outcomes

    83% Important

    Take responsibility for the results of other people's work.

  7. Physically close to people

    83% Important

    Work physically close to other people.

  8. Contact with the public

    82% Important

    Work with customers or the public.

  9. Freedom to make decisions

    82% Important

    Have freedom to make decision on your own.

  10. Unstructured work

    81% Important

    Have freedom to decide on tasks, priorities, and goals.

  11. Lead or coordinate a team

    81% Important

    Lead others to do work activities.

  12. Frequent decision making

    80% Important

    Frequently make decisions that impact other people.

  13. Health and safety of others

    80% Important

    Take responsibility for the health and safety of others.

  14. Time pressure

    79% Important

    Work to strict deadlines.

  15. Repeating same tasks

    77% Important

    Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.

  16. Walking and running

    77% Important

    Spend time walking and running.

  17. Using your hands to handle, control, or feel

    77% Important

    Spend time using your hands to handle, control, or feel objects, tools or controls.

  18. Being exact or accurate

    77% Important

    Be very exact or highly accurate.

  19. Teamwork

    77% Important

    Work with people in a group or team.

  20. Conflict situations

    76% Important

    Deal with conflict or disagreements.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Independence

    81% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  2. Relationships

    67% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  3. Support

    67% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  4. Working conditions

    64% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  5. Achievement

    62% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  6. Recognition

    62% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Enterprising

    100% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  2. Administrative

    76% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  3. Helping

    62% Important

    Working with people. Helping or providing service to others.

  4. Practical

    62% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  5. Analytical

    24% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  6. Creative

    24% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 11-9051.00 - Food Service Managers.

All Cafe and Restaurant Managers

  • $1,346 Weekly Pay
  • Strong Future Growth
  • 69,400 workers Employment Size
  • High skill Skill level rating
  • 76% Full-Time Full-Time Share
  • 48 hours Average full-time
  • 40 years Average age
  • 54% female Gender Share

Cafe and Restaurant Managers organise and control the operations of cafes, restaurants and related establishments to provide dining and catering services.

Also known as: Food and Beverage Manager, or Restauranteur.

Specialisations: Canteen Manager, Caterer, Internet Cafe Manager.

You usually need extensive industry experience to work as a Cafe or Restaurant Manager. While formal qualifications aren't essential, a diploma or advanced diploma in hospitality, cookery or hospitality management may be useful.

Tasks
  • planning menus in consultation with Chefs
  • planning and organising special functions
  • arranging the purchasing and pricing of goods according to budget
  • maintaining records of stock levels and financial transactions
  • ensuring dining facilities comply with health regulations and are clean, functional and of suitable appearance
  • conferring with customers to assess their satisfaction with meals and service
  • selecting, training and supervising waiting and kitchen staff
  • may take reservations, greet guests and assist in taking orders

You usually need extensive industry experience to work as a Cafe or Restaurant Manager. While formal qualifications aren't essential, a diploma or advanced diploma in hospitality, cookery or hospitality management may be useful.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • Course Seeker to search and compare higher education courses.
  • ComparED to compare undergraduate and postgraduate student experiences and outcomes.
  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Tourism, Travel and Hospitality VET training pathways.

Employers look for Cafe and Restaurant Managers who communicate clearly, who have strong people skills and are reliable.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Education and training

    68% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  2. Customer and personal service

    67% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  3. Administration and management

    61% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  4. Personnel and human resources

    61% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  5. Sales and marketing

    58% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  6. Food production

    57% Skill level

    Planting, growing, and harvesting food (both plant and animal), including storage and handling.

  7. Production and processing

    56% Skill level

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

  8. English language

    49% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  9. Mathematics

    47% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  10. Clerical

    45% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  11. Psychology

    43% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  12. Public safety and security

    41% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  13. Economics and accounting

    37% Skill level

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  14. Communications and media

    36% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  15. Law and government

    35% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  16. Computers and electronics

    32% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  17. Transportation

    31% Skill level

    Moving people or goods by air, rail, sea, or road.

  18. Mechanical

    30% Skill level

    Machines and tools, including their designs, uses, repair, and maintenance.

  19. Telecommunications

    24% Skill level

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

  20. Foreign language

    24% Skill level

    Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

Skills

Skills can be improved through training or experience.

  1. Critical thinking

    57% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  2. Coordination with others

    54% Skill level

    Being adaptable and coordinating work with other people.

  3. Management of personnel resources

    54% Skill level

    Motivating, developing, and directing people as they work, and choosing the best people for the job.

  4. Social perceptiveness

    54% Skill level

    Understanding why people react the way they do.

  5. Active learning

    54% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  6. Reading comprehension

    54% Skill level

    Reading work related information.

  7. Monitoring

    52% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  8. Serving others

    52% Skill level

    Looking for ways to help people.

  9. Time management

    52% Skill level

    Managing your own and other peoples' time to get work done.

  10. Negotiation

    52% Skill level

    Bringing people together and trying to sort out their differences.

  11. Speaking

    50% Skill level

    Talking to others.

  12. Instructing

    50% Skill level

    Teaching people how to do something.

  13. Persuasion

    48% Skill level

    Talking people into changing their minds or their behaviour.

  14. Management of financial resources

    48% Skill level

    Figuring out how money is needed to do something, and keeping track of the money that's being spent.

  15. Active listening

    46% Skill level

    Listening to others, not interrupting, and asking good questions.

  16. Judgment and decision making

    46% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  17. Writing

    46% Skill level

    Writing things for co-workers or customers.

  18. Learning strategies

    46% Skill level

    Figuring out the best way to teach or learn something new.

  19. Operations analysis

    45% Skill level

    Understanding needs and product requirements to create a design.

  20. Complex problem solving

    45% Skill level

    Noticing a problem and figuring out the best way to solve it.

Abilities

Workers use these physical and mental abilities.

  1. Oral comprehension

    57% Skill level

    Listen to and understand what people say.

  2. Oral expression

    57% Skill level

    Communicate by speaking.

  3. Written expression

    55% Skill level

    Write in a way that people can understand.

  4. Problem spotting

    52% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  5. Written comprehension

    52% Skill level

    Read and understand written information.

  6. Deductive reasoning

    50% Skill level

    Use general rules to find answers or solve problems logically.

  7. Inductive reasoning

    48% Skill level

    Use lots of detailed information to come up with answers or make general rules.

  8. Sorting or ordering

    48% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  9. Categorising

    46% Skill level

    Come up with different ways of grouping things.

  10. Near vision

    46% Skill level

    See details that are up-close (within a few feet).

  11. Originality

    46% Skill level

    Come up with unusual or clever ideas, or creative ways to solve a problem.

  12. Speech clarity

    45% Skill level

    Speak clearly so others can understand you.

  13. Brainstorming

    45% Skill level

    Come up with a number of ideas about a topic, even if the ideas aren't very good.

  14. Speech recognition

    41% Skill level

    Identify and understand the speech of another person.

  15. Manual dexterity

    41% Skill level

    Quickly move your hand to grasp, manipulate, or assemble objects.

  16. Multitasking

    41% Skill level

    Do two or more things at the same time.

  17. Selective attention

    41% Skill level

    Pay attention to something without being distracted.

  18. Finger dexterity

    39% Skill level

    Put together small parts with your fingers.

  19. Arm-hand steadiness

    37% Skill level

    Keep your hand or arm steady.

  20. Perceptual speed

    36% Skill level

    Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.

Activities

These are kinds of activities workers regularly do in this job.

  1. Negotiating and resolving conflicts

    76% Skill level

    Handling complaints and disagreements, and negotiating with people.

  2. Planning and prioritising work

    71% Skill level

    Deciding on goals and putting together a detailed plan to get the work done.

  3. Working with the public

    71% Skill level

    Greeting or serving customers, clients or guests, and public speaking or performing.

  4. Coordinating the work of a team

    67% Skill level

    Getting members of a group to work together to finish a task.

  5. Coaching and developing others

    67% Skill level

    Working out the needs of others and coaching, mentoring, or helping them to improve.

  6. Scheduling work and activities

    66% Skill level

    Working out the timing of events, programs, and activities, as well as the work of others.

  7. Guiding and directing staff

    65% Skill level

    Guiding and directing staff, including setting and monitoring performance standards.

  8. Training and teaching others

    64% Skill level

    Understanding the needs of others, developing training programs, and teaching or instructing.

  9. Making decisions and solving problems

    62% Skill level

    Using information to work out the best solution and solve problems.

  10. Looking for changes over time

    62% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  11. Communicating with the public

    60% Skill level

    Giving information to the public, business or government by telephone, in writing, or in person.

  12. Hiring and organising staff

    58% Skill level

    Recruiting, interviewing, selecting, hiring, and promoting employees.

  13. Communicating within a team

    57% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  14. Assessing and evaluating things

    56% Skill level

    Working out the value, importance, or quality of things, services or people.

  15. Leading and encouraging a team

    56% Skill level

    Encouraging and building trust, respect, and cooperation among team members.

  16. Researching and investigating

    55% Skill level

    Looking for, getting and understanding different kinds of information.

  17. Providing office support

    55% Skill level

    Doing day-to-day office work such as filing and processing paperwork.

  18. Keeping your knowledge up-to-date

    55% Skill level

    Keeping up-to-date with technology and new ideas.

  19. Monitoring people, processes and things

    52% Skill level

    Checking objects, actions, or events, and keeping an eye out for problems.

  20. Documenting or recording information

    50% Skill level

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 11-9051.00 - Food Service Managers.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Face-to-face discussions

    93% Important

    Talk with people face-to-face.

  2. Contact with people

    90% Important

    Have contact with people by telephone, face-to-face, or any other way.

  3. Spend time standing

    87% Important

    Spend time standing at work.

  4. Impact of decisions

    84% Important

    Make decisions that have a large impact on other people.

  5. Telephone

    84% Important

    Talk on the telephone.

  6. Responsible for outcomes

    83% Important

    Take responsibility for the results of other people's work.

  7. Physically close to people

    83% Important

    Work physically close to other people.

  8. Contact with the public

    82% Important

    Work with customers or the public.

  9. Freedom to make decisions

    82% Important

    Have freedom to make decision on your own.

  10. Unstructured work

    81% Important

    Have freedom to decide on tasks, priorities, and goals.

  11. Lead or coordinate a team

    81% Important

    Lead others to do work activities.

  12. Frequent decision making

    80% Important

    Frequently make decisions that impact other people.

  13. Health and safety of others

    80% Important

    Take responsibility for the health and safety of others.

  14. Time pressure

    79% Important

    Work to strict deadlines.

  15. Repeating same tasks

    77% Important

    Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.

  16. Walking and running

    77% Important

    Spend time walking and running.

  17. Using your hands to handle, control, or feel

    77% Important

    Spend time using your hands to handle, control, or feel objects, tools or controls.

  18. Being exact or accurate

    77% Important

    Be very exact or highly accurate.

  19. Teamwork

    77% Important

    Work with people in a group or team.

  20. Conflict situations

    76% Important

    Deal with conflict or disagreements.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Independence

    81% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  2. Relationships

    67% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  3. Support

    67% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  4. Working conditions

    64% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  5. Achievement

    62% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  6. Recognition

    62% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Enterprising

    100% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  2. Administrative

    76% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  3. Helping

    62% Important

    Working with people. Helping or providing service to others.

  4. Practical

    62% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  5. Analytical

    24% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  6. Creative

    24% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 11-9051.00 - Food Service Managers.
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