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Social Workers

ANZSCO ID 2725

Overview

All Social Workers

  • $1,829 Weekly Pay
  • Very strong Future Growth
  • 40,300 workers Employment Size
  • Very high skill Skill level rating
  • 64% Full-Time Full-Time Share
  • 41 hours Average full-time
  • 42 years Average age
  • 84% female Gender Share

Social Workers assess the social needs of individuals, families and groups, assist and empower people to develop and use the skills and resources needed to resolve social and other problems, and further human wellbeing and human rights, social justice and social development.

Either a bachelor degree in social work or a bachelor in a related field followed by a masters in social work is needed to work as a Social Worker.

Tasks
  • acting as a facilitator between clients in need and community services
  • assessing resources for health, welfare, recreation, housing, employment and other community services
  • providing leadership and assistance for the implementation of pilot projects in community development and self-help, and planning and implementing research projects to address client needs, organisation goals and social policy
  • cooperating with community organisations, social agencies and voluntary groups to improve services and develop new services
  • conducting individual and family case interviews to identify the nature and extent of clients' problems
  • assisting clients to understand and resolve problems by providing information, acting as a mediator and referring them to community and self-help agencies
  • analysing, developing, promoting and implementing social policies through the use of practice experience, research, analytic frameworks, and negotiation skills to respond to social need through a fair, equitable and effective allocation of social resource
  • monitoring the progress of clients by maintaining contact
  • compiling case records and reports

Prospects

Pathways

Either a bachelor degree in social work or a bachelor in a related field followed by a masters in social work is needed to work as a Social Worker.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • Course Seeker to search and compare higher education courses.
  • ComparED to compare undergraduate and postgraduate student experiences and outcomes.

Skills & Knowledge

Employers look for Social Workers who are responsible and independent, yet who can also work well in a team.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Therapy and counselling

    98% Skill level

    Diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and career counselling and guidance.

  2. Psychology

    93% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  3. Customer and personal service

    87% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  4. English language

    74% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  5. Education and training

    72% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  6. Sociology and anthropology

    68% Skill level

    Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

  7. Clerical

    56% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  8. Philosophy and theology

    53% Skill level

    Philosophical systems and religions, including their basic principles, values, ethics, ways of thinking, customs, practices, and impact on society.

  9. Computers and electronics

    46% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  10. Law and government

    43% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  11. Administration and management

    43% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  12. Medicine and dentistry

    43% Skill level

    Diagnose and treat human injuries, diseases, and deformities, including preventive health-care measures.

  13. Personnel and human resources

    38% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  14. Communications and media

    36% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  15. Mathematics

    34% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  16. Sales and marketing

    34% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  17. Public safety and security

    30% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  18. Transportation

    27% Skill level

    Moving people or goods by air, rail, sea, or road.

  19. Foreign language

    27% Skill level

    Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

  20. Telecommunications

    13% Skill level

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

Skills

Skills can be improved through training or experience.

  1. Social perceptiveness

    75% Skill level

    Understanding why people react the way they do.

  2. Active listening

    68% Skill level

    Listening to others, not interrupting, and asking good questions.

  3. Reading comprehension

    61% Skill level

    Reading work related information.

  4. Serving others

    61% Skill level

    Looking for ways to help people.

  5. Speaking

    61% Skill level

    Talking to others.

  6. Writing

    61% Skill level

    Writing things for co-workers or customers.

  7. Coordination with others

    59% Skill level

    Being adaptable and coordinating work with other people.

  8. Critical thinking

    59% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  9. Judgment and decision making

    57% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  10. Active learning

    55% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  11. Monitoring

    55% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  12. Learning strategies

    54% Skill level

    Figuring out the best way to teach or learn something new.

  13. Complex problem solving

    52% Skill level

    Noticing a problem and figuring out the best way to solve it.

  14. Persuasion

    52% Skill level

    Talking people into changing their minds or their behaviour.

  15. Systems evaluation

    52% Skill level

    Measuring how well a system is working and how to improve it.

  16. Time management

    50% Skill level

    Managing your own and other peoples' time to get work done.

  17. Instructing

    46% Skill level

    Teaching people how to do something.

  18. Management of personnel resources

    46% Skill level

    Motivating, developing, and directing people as they work, and choosing the best people for the job.

  19. Operations analysis

    46% Skill level

    Understanding needs and product requirements to create a design.

  20. Negotiation

    43% Skill level

    Bringing people together and trying to sort out their differences.

Abilities

Workers use these physical and mental abilities.

  1. Oral comprehension

    64% Skill level

    Listen to and understand what people say.

  2. Oral expression

    63% Skill level

    Communicate by speaking.

  3. Problem spotting

    63% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  4. Deductive reasoning

    61% Skill level

    Use general rules to find answers or solve problems logically.

  5. Speech recognition

    61% Skill level

    Identify and understand the speech of another person.

  6. Written comprehension

    61% Skill level

    Read and understand written information.

  7. Written expression

    61% Skill level

    Write in a way that people can understand.

  8. Inductive reasoning

    57% Skill level

    Use lots of detailed information to come up with answers or make general rules.

  9. Brainstorming

    55% Skill level

    Come up with a number of ideas about a topic, even if the ideas aren't very good.

  10. Near vision

    55% Skill level

    See details that are up-close (within a few feet).

  11. Speech clarity

    54% Skill level

    Speak clearly so others can understand you.

  12. Categorising

    52% Skill level

    Come up with different ways of grouping things.

  13. Originality

    52% Skill level

    Come up with unusual or clever ideas, or creative ways to solve a problem.

  14. Sorting or ordering

    48% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  15. Far vision

    45% Skill level

    See details that are far away.

  16. Flexibility of closure

    45% Skill level

    See a pattern (a figure, object, word, or sound) hidden in other distracting material.

  17. Selective attention

    43% Skill level

    Pay attention to something without being distracted.

  18. Speed of recognition

    43% Skill level

    Quickly make sense of and organize things you can see like letters, numbers, pictures, or other things.

  19. Memorization

    41% Skill level

    Remember things like words, numbers, pictures, and procedures.

  20. Multitasking

    41% Skill level

    Do two or more things at the same time.

Activities

These are kinds of activities workers regularly do in this job.

  1. Building good relationships

    83% Skill level

    Building good working relationships and keeping them over time.

  2. Helping and caring for others

    82% Skill level

    Providing personal assistance, medical attention, or emotional support.

  3. Planning and prioritising work

    77% Skill level

    Deciding on goals and putting together a detailed plan to get the work done.

  4. Communicating within a team

    76% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  5. Negotiating and resolving conflicts

    73% Skill level

    Handling complaints and disagreements, and negotiating with people.

  6. Working with the public

    72% Skill level

    Greeting or serving customers, clients or guests, and public speaking or performing.

  7. Keeping your knowledge up-to-date

    69% Skill level

    Keeping up-to-date with technology and new ideas.

  8. Making decisions and solving problems

    67% Skill level

    Using information to work out the best solution and solve problems.

  9. Giving expert advice

    66% Skill level

    Providing guidance and expert advice to management or other groups.

  10. Documenting or recording information

    66% Skill level

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  11. Coaching and developing others

    66% Skill level

    Working out the needs of others and coaching, mentoring, or helping them to improve.

  12. Communicating with the public

    66% Skill level

    Giving information to the public, business or government by telephone, in writing, or in person.

  13. Training and teaching others

    64% Skill level

    Understanding the needs of others, developing training programs, and teaching or instructing.

  14. Researching and investigating

    62% Skill level

    Looking for, getting and understanding different kinds of information.

  15. Looking for changes over time

    61% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  16. Thinking creatively

    61% Skill level

    Using your own ideas for developing, designing, or creating something new.

  17. Providing office support

    60% Skill level

    Doing day-to-day office work such as filing and processing paperwork.

  18. Checking compliance with standards

    57% Skill level

    Deciding whether events or processes comply with laws, regulations, or standards.

  19. Leading and encouraging a team

    55% Skill level

    Encouraging and building trust, respect, and cooperation among team members.

  20. Working with computers

    48% Skill level

    Using computers to program, write software, set up functions, enter data, or process information.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 21-1022.00 - Healthcare Social Workers.

Work Environment

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Face-to-face discussions

    100% Important

    Talk with people face-to-face.

  2. Electronic mail

    99% Important

    Use electronic mail.

  3. Telephone

    99% Important

    Talk on the telephone.

  4. Contact with people

    94% Important

    Have contact with people by telephone, face-to-face, or any other way.

  5. Teamwork

    93% Important

    Work with people in a group or team.

  6. Contact with the public

    90% Important

    Work with customers or the public.

  7. Disease or infection

    90% Important

    Be exposed to disease or infections.

  8. Indoors, heat controlled

    90% Important

    Work indoors with access to heating or cooling.

  9. Unstructured work

    89% Important

    Have freedom to decide on tasks, priorities, and goals.

  10. Freedom to make decisions

    89% Important

    Have freedom to make decision on your own.

  11. Frequent decision making

    87% Important

    Frequently make decisions that impact other people.

  12. Time pressure

    86% Important

    Work to strict deadlines.

  13. Letters and memos

    82% Important

    Write letters and memos.

  14. Angry or unpleasant people

    81% Important

    Deal with unpleasant, angry, or rude people.

  15. Conflict situations

    81% Important

    Deal with conflict or disagreements.

  16. Impact of decisions

    81% Important

    Make decisions that have a large impact on other people.

  17. Physically close to people

    81% Important

    Work physically close to other people.

  18. Lead or coordinate a team

    77% Important

    Lead others to do work activities.

  19. Spend time sitting

    72% Important

    Spend time sitting at work.

  20. Being exact or accurate

    68% Important

    Be very exact or highly accurate.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Relationships

    95% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  2. Achievement

    81% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  3. Independence

    81% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  4. Working conditions

    76% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  5. Support

    67% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  6. Recognition

    62% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Helping

    100% Important

    Working with people. Helping or providing service to others.

  2. Analytical

    57% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  3. Creative

    48% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

  4. Enterprising

    48% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  5. Administrative

    43% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  6. Practical

    14% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 21-1022.00 - Healthcare Social Workers.

All Social Workers

  • $1,829 Weekly Pay
  • Very strong Future Growth
  • 40,300 workers Employment Size
  • Very high skill Skill level rating
  • 64% Full-Time Full-Time Share
  • 41 hours Average full-time
  • 42 years Average age
  • 84% female Gender Share

Social Workers assess the social needs of individuals, families and groups, assist and empower people to develop and use the skills and resources needed to resolve social and other problems, and further human wellbeing and human rights, social justice and social development.

Either a bachelor degree in social work or a bachelor in a related field followed by a masters in social work is needed to work as a Social Worker.

Tasks
  • acting as a facilitator between clients in need and community services
  • assessing resources for health, welfare, recreation, housing, employment and other community services
  • providing leadership and assistance for the implementation of pilot projects in community development and self-help, and planning and implementing research projects to address client needs, organisation goals and social policy
  • cooperating with community organisations, social agencies and voluntary groups to improve services and develop new services
  • conducting individual and family case interviews to identify the nature and extent of clients' problems
  • assisting clients to understand and resolve problems by providing information, acting as a mediator and referring them to community and self-help agencies
  • analysing, developing, promoting and implementing social policies through the use of practice experience, research, analytic frameworks, and negotiation skills to respond to social need through a fair, equitable and effective allocation of social resource
  • monitoring the progress of clients by maintaining contact
  • compiling case records and reports

Either a bachelor degree in social work or a bachelor in a related field followed by a masters in social work is needed to work as a Social Worker.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • Course Seeker to search and compare higher education courses.
  • ComparED to compare undergraduate and postgraduate student experiences and outcomes.

Employers look for Social Workers who are responsible and independent, yet who can also work well in a team.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Therapy and counselling

    98% Skill level

    Diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and career counselling and guidance.

  2. Psychology

    93% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  3. Customer and personal service

    87% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  4. English language

    74% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  5. Education and training

    72% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  6. Sociology and anthropology

    68% Skill level

    Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

  7. Clerical

    56% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  8. Philosophy and theology

    53% Skill level

    Philosophical systems and religions, including their basic principles, values, ethics, ways of thinking, customs, practices, and impact on society.

  9. Computers and electronics

    46% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  10. Law and government

    43% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  11. Administration and management

    43% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  12. Medicine and dentistry

    43% Skill level

    Diagnose and treat human injuries, diseases, and deformities, including preventive health-care measures.

  13. Personnel and human resources

    38% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  14. Communications and media

    36% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  15. Mathematics

    34% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  16. Sales and marketing

    34% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  17. Public safety and security

    30% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  18. Transportation

    27% Skill level

    Moving people or goods by air, rail, sea, or road.

  19. Foreign language

    27% Skill level

    Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

  20. Telecommunications

    13% Skill level

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

Skills

Skills can be improved through training or experience.

  1. Social perceptiveness

    75% Skill level

    Understanding why people react the way they do.

  2. Active listening

    68% Skill level

    Listening to others, not interrupting, and asking good questions.

  3. Reading comprehension

    61% Skill level

    Reading work related information.

  4. Serving others

    61% Skill level

    Looking for ways to help people.

  5. Speaking

    61% Skill level

    Talking to others.

  6. Writing

    61% Skill level

    Writing things for co-workers or customers.

  7. Coordination with others

    59% Skill level

    Being adaptable and coordinating work with other people.

  8. Critical thinking

    59% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  9. Judgment and decision making

    57% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  10. Active learning

    55% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  11. Monitoring

    55% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  12. Learning strategies

    54% Skill level

    Figuring out the best way to teach or learn something new.

  13. Complex problem solving

    52% Skill level

    Noticing a problem and figuring out the best way to solve it.

  14. Persuasion

    52% Skill level

    Talking people into changing their minds or their behaviour.

  15. Systems evaluation

    52% Skill level

    Measuring how well a system is working and how to improve it.

  16. Time management

    50% Skill level

    Managing your own and other peoples' time to get work done.

  17. Instructing

    46% Skill level

    Teaching people how to do something.

  18. Management of personnel resources

    46% Skill level

    Motivating, developing, and directing people as they work, and choosing the best people for the job.

  19. Operations analysis

    46% Skill level

    Understanding needs and product requirements to create a design.

  20. Negotiation

    43% Skill level

    Bringing people together and trying to sort out their differences.

Abilities

Workers use these physical and mental abilities.

  1. Oral comprehension

    64% Skill level

    Listen to and understand what people say.

  2. Oral expression

    63% Skill level

    Communicate by speaking.

  3. Problem spotting

    63% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  4. Deductive reasoning

    61% Skill level

    Use general rules to find answers or solve problems logically.

  5. Speech recognition

    61% Skill level

    Identify and understand the speech of another person.

  6. Written comprehension

    61% Skill level

    Read and understand written information.

  7. Written expression

    61% Skill level

    Write in a way that people can understand.

  8. Inductive reasoning

    57% Skill level

    Use lots of detailed information to come up with answers or make general rules.

  9. Brainstorming

    55% Skill level

    Come up with a number of ideas about a topic, even if the ideas aren't very good.

  10. Near vision

    55% Skill level

    See details that are up-close (within a few feet).

  11. Speech clarity

    54% Skill level

    Speak clearly so others can understand you.

  12. Categorising

    52% Skill level

    Come up with different ways of grouping things.

  13. Originality

    52% Skill level

    Come up with unusual or clever ideas, or creative ways to solve a problem.

  14. Sorting or ordering

    48% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  15. Far vision

    45% Skill level

    See details that are far away.

  16. Flexibility of closure

    45% Skill level

    See a pattern (a figure, object, word, or sound) hidden in other distracting material.

  17. Selective attention

    43% Skill level

    Pay attention to something without being distracted.

  18. Speed of recognition

    43% Skill level

    Quickly make sense of and organize things you can see like letters, numbers, pictures, or other things.

  19. Memorization

    41% Skill level

    Remember things like words, numbers, pictures, and procedures.

  20. Multitasking

    41% Skill level

    Do two or more things at the same time.

Activities

These are kinds of activities workers regularly do in this job.

  1. Building good relationships

    83% Skill level

    Building good working relationships and keeping them over time.

  2. Helping and caring for others

    82% Skill level

    Providing personal assistance, medical attention, or emotional support.

  3. Planning and prioritising work

    77% Skill level

    Deciding on goals and putting together a detailed plan to get the work done.

  4. Communicating within a team

    76% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  5. Negotiating and resolving conflicts

    73% Skill level

    Handling complaints and disagreements, and negotiating with people.

  6. Working with the public

    72% Skill level

    Greeting or serving customers, clients or guests, and public speaking or performing.

  7. Keeping your knowledge up-to-date

    69% Skill level

    Keeping up-to-date with technology and new ideas.

  8. Making decisions and solving problems

    67% Skill level

    Using information to work out the best solution and solve problems.

  9. Giving expert advice

    66% Skill level

    Providing guidance and expert advice to management or other groups.

  10. Documenting or recording information

    66% Skill level

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  11. Coaching and developing others

    66% Skill level

    Working out the needs of others and coaching, mentoring, or helping them to improve.

  12. Communicating with the public

    66% Skill level

    Giving information to the public, business or government by telephone, in writing, or in person.

  13. Training and teaching others

    64% Skill level

    Understanding the needs of others, developing training programs, and teaching or instructing.

  14. Researching and investigating

    62% Skill level

    Looking for, getting and understanding different kinds of information.

  15. Looking for changes over time

    61% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  16. Thinking creatively

    61% Skill level

    Using your own ideas for developing, designing, or creating something new.

  17. Providing office support

    60% Skill level

    Doing day-to-day office work such as filing and processing paperwork.

  18. Checking compliance with standards

    57% Skill level

    Deciding whether events or processes comply with laws, regulations, or standards.

  19. Leading and encouraging a team

    55% Skill level

    Encouraging and building trust, respect, and cooperation among team members.

  20. Working with computers

    48% Skill level

    Using computers to program, write software, set up functions, enter data, or process information.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 21-1022.00 - Healthcare Social Workers.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Face-to-face discussions

    100% Important

    Talk with people face-to-face.

  2. Electronic mail

    99% Important

    Use electronic mail.

  3. Telephone

    99% Important

    Talk on the telephone.

  4. Contact with people

    94% Important

    Have contact with people by telephone, face-to-face, or any other way.

  5. Teamwork

    93% Important

    Work with people in a group or team.

  6. Contact with the public

    90% Important

    Work with customers or the public.

  7. Disease or infection

    90% Important

    Be exposed to disease or infections.

  8. Indoors, heat controlled

    90% Important

    Work indoors with access to heating or cooling.

  9. Unstructured work

    89% Important

    Have freedom to decide on tasks, priorities, and goals.

  10. Freedom to make decisions

    89% Important

    Have freedom to make decision on your own.

  11. Frequent decision making

    87% Important

    Frequently make decisions that impact other people.

  12. Time pressure

    86% Important

    Work to strict deadlines.

  13. Letters and memos

    82% Important

    Write letters and memos.

  14. Angry or unpleasant people

    81% Important

    Deal with unpleasant, angry, or rude people.

  15. Conflict situations

    81% Important

    Deal with conflict or disagreements.

  16. Impact of decisions

    81% Important

    Make decisions that have a large impact on other people.

  17. Physically close to people

    81% Important

    Work physically close to other people.

  18. Lead or coordinate a team

    77% Important

    Lead others to do work activities.

  19. Spend time sitting

    72% Important

    Spend time sitting at work.

  20. Being exact or accurate

    68% Important

    Be very exact or highly accurate.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Relationships

    95% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  2. Achievement

    81% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  3. Independence

    81% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  4. Working conditions

    76% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  5. Support

    67% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  6. Recognition

    62% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Helping

    100% Important

    Working with people. Helping or providing service to others.

  2. Analytical

    57% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  3. Creative

    48% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

  4. Enterprising

    48% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  5. Administrative

    43% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  6. Practical

    14% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 21-1022.00 - Healthcare Social Workers.
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