ALERT The future growth information does not take account of the impact of COVID-19. If you are affected by COVID-19 there is a range of support available.

Welfare Support Workers

ANZSCO ID 4117

Overview

All Welfare Support Workers

  • $1,328 Weekly Pay
  • Very strong Future Growth
  • 65,600 workers Employment Size
  • High skill Skill level rating
  • 63% Full-Time Full-Time Share
  • 41 hours Average full-time
  • 43 years Average age
  • 74% female Gender Share

Welfare Support Workers provide support, information and advice to clients on emotional, financial, recreational, health, housing and other social welfare matters, and evaluate and coordinate the services of welfare and community service agencies.

You usually need a formal qualification in society and culture, behavioural science, human welfare, community service, or another related field to work as a Welfare Support Worker. Vocational Education and Training (VET) and university are both common study pathways.

Tasks
  • assessing clients' needs and planning, developing and implementing educational, training and support programs
  • interviewing clients and assessing the nature and extent of difficulties
  • monitoring and reporting on the progress of clients
  • referring clients to agencies that can provide additional help
  • assessing community need and resources for health, welfare, housing, employment, training and other facilities and services
  • liaising with community groups, welfare agencies, government bodies and private businesses about community issues and promoting awareness of community resources and services
  • supporting families and providing education and care for children and disabled persons in adult service units, group housing and government institutions
  • supervising offenders on probation and parole
  • assisting young people to solve social, emotional and financial problems
  • preparing submissions for funding and resources, and reports to government bodies and other agencies

Prospects

Pathways

You usually need a formal qualification in society and culture, behavioural science, human welfare, community service, or another related field to work as a Welfare Support Worker. Vocational Education and Training (VET) and university are both common study pathways.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • Course Seeker to search and compare higher education courses.
  • ComparED to compare undergraduate and postgraduate student experiences and outcomes.
  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Community Services VET training pathways.

Skills & Knowledge

Employers look for Welfare Support Workers who are caring, compassionate and empathetic, and can communicate well with others.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Psychology

    74% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  2. Customer and personal service

    71% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  3. Therapy and counselling

    70% Skill level

    Diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and career counselling and guidance.

  4. Clerical

    59% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  5. Sociology and anthropology

    55% Skill level

    Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

  6. English language

    54% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  7. Philosophy and theology

    52% Skill level

    Philosophical systems and religions, including their basic principles, values, ethics, ways of thinking, customs, practices, and impact on society.

  8. Education and training

    51% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  9. Computers and electronics

    50% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  10. Law and government

    41% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  11. Public safety and security

    40% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  12. Mathematics

    35% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  13. Administration and management

    33% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  14. Medicine and dentistry

    33% Skill level

    Diagnose and treat human injuries, diseases, and deformities, including preventive health-care measures.

  15. Communications and media

    32% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  16. Transportation

    28% Skill level

    Moving people or goods by air, rail, sea, or road.

  17. Personnel and human resources

    28% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  18. Telecommunications

    15% Skill level

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

  19. Economics and accounting

    14% Skill level

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  20. Foreign language

    14% Skill level

    Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

Skills

Skills can be improved through training or experience.

  1. Social perceptiveness

    63% Skill level

    Understanding why people react the way they do.

  2. Active listening

    57% Skill level

    Listening to others, not interrupting, and asking good questions.

  3. Serving others

    57% Skill level

    Looking for ways to help people.

  4. Speaking

    57% Skill level

    Talking to others.

  5. Reading comprehension

    55% Skill level

    Reading work related information.

  6. Writing

    54% Skill level

    Writing things for co-workers or customers.

  7. Critical thinking

    54% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  8. Monitoring

    54% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  9. Coordination with others

    48% Skill level

    Being adaptable and coordinating work with other people.

  10. Judgment and decision making

    48% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  11. Learning strategies

    46% Skill level

    Figuring out the best way to teach or learn something new.

  12. Time management

    46% Skill level

    Managing your own and other peoples' time to get work done.

  13. Persuasion

    45% Skill level

    Talking people into changing their minds or their behaviour.

  14. Active learning

    45% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  15. Instructing

    45% Skill level

    Teaching people how to do something.

  16. Complex problem solving

    43% Skill level

    Noticing a problem and figuring out the best way to solve it.

  17. Negotiation

    43% Skill level

    Bringing people together and trying to sort out their differences.

  18. Systems evaluation

    41% Skill level

    Measuring how well a system is working and how to improve it.

  19. Systems analysis

    39% Skill level

    Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.

  20. Management of personnel resources

    34% Skill level

    Motivating, developing, and directing people as they work, and choosing the best people for the job.

Abilities

Workers use these physical and mental abilities.

  1. Oral expression

    59% Skill level

    Communicate by speaking.

  2. Oral comprehension

    57% Skill level

    Listen to and understand what people say.

  3. Problem spotting

    55% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  4. Written expression

    55% Skill level

    Write in a way that people can understand.

  5. Deductive reasoning

    55% Skill level

    Use general rules to find answers or solve problems logically.

  6. Speech recognition

    55% Skill level

    Identify and understand the speech of another person.

  7. Written comprehension

    55% Skill level

    Read and understand written information.

  8. Speech clarity

    54% Skill level

    Speak clearly so others can understand you.

  9. Near vision

    50% Skill level

    See details that are up-close (within a few feet).

  10. Inductive reasoning

    46% Skill level

    Use lots of detailed information to come up with answers or make general rules.

  11. Sorting or ordering

    45% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  12. Brainstorming

    43% Skill level

    Come up with a number of ideas about a topic, even if the ideas aren't very good.

  13. Categorising

    43% Skill level

    Come up with different ways of grouping things.

  14. Multitasking

    43% Skill level

    Do two or more things at the same time.

  15. Originality

    43% Skill level

    Come up with unusual or clever ideas, or creative ways to solve a problem.

  16. Selective attention

    43% Skill level

    Pay attention to something without being distracted.

  17. Flexibility of closure

    41% Skill level

    See a pattern (a figure, object, word, or sound) hidden in other distracting material.

  18. Memorization

    41% Skill level

    Remember things like words, numbers, pictures, and procedures.

  19. Far vision

    39% Skill level

    See details that are far away.

  20. Perceptual speed

    39% Skill level

    Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.

Activities

These are kinds of activities workers regularly do in this job.

  1. Planning and prioritising work

    75% Skill level

    Deciding on goals and putting together a detailed plan to get the work done.

  2. Making decisions and solving problems

    66% Skill level

    Using information to work out the best solution and solve problems.

  3. Keeping your knowledge up-to-date

    66% Skill level

    Keeping up-to-date with technology and new ideas.

  4. Looking for changes over time

    65% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  5. Communicating within a team

    63% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  6. Checking compliance with standards

    63% Skill level

    Deciding whether events or processes comply with laws, regulations, or standards.

  7. Working with the public

    63% Skill level

    Greeting or serving customers, clients or guests, and public speaking or performing.

  8. Negotiating and resolving conflicts

    62% Skill level

    Handling complaints and disagreements, and negotiating with people.

  9. Documenting or recording information

    61% Skill level

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  10. Helping and caring for others

    60% Skill level

    Providing personal assistance, medical attention, or emotional support.

  11. Building good relationships

    59% Skill level

    Building good working relationships and keeping them over time.

  12. Researching and investigating

    59% Skill level

    Looking for, getting and understanding different kinds of information.

  13. Collecting and organising information

    59% Skill level

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  14. Assessing and evaluating things

    59% Skill level

    Working out the value, importance, or quality of things, services or people.

  15. Coordinating the work of a team

    58% Skill level

    Getting members of a group to work together to finish a task.

  16. Thinking creatively

    56% Skill level

    Using your own ideas for developing, designing, or creating something new.

  17. Communicating with the public

    53% Skill level

    Giving information to the public, business or government by telephone, in writing, or in person.

  18. Scheduling work and activities

    53% Skill level

    Working out the timing of events, programs, and activities, as well as the work of others.

  19. Working with computers

    49% Skill level

    Using computers to program, write software, set up functions, enter data, or process information.

  20. Providing office support

    44% Skill level

    Doing day-to-day office work such as filing and processing paperwork.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 21-1093.00 - Social and Human Service Assistants.

Work Environment

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Contact with people

    99% Important

    Have contact with people by telephone, face-to-face, or any other way.

  2. Telephone

    98% Important

    Talk on the telephone.

  3. Face-to-face discussions

    97% Important

    Talk with people face-to-face.

  4. Electronic mail

    91% Important

    Use electronic mail.

  5. Indoors, heat controlled

    87% Important

    Work indoors with access to heating or cooling.

  6. Time pressure

    86% Important

    Work to strict deadlines.

  7. Contact with the public

    86% Important

    Work with customers or the public.

  8. Teamwork

    84% Important

    Work with people in a group or team.

  9. Physically close to people

    83% Important

    Work physically close to other people.

  10. Frequent decision making

    83% Important

    Frequently make decisions that impact other people.

  11. Impact of decisions

    81% Important

    Make decisions that have a large impact on other people.

  12. Angry or unpleasant people

    81% Important

    Deal with unpleasant, angry, or rude people.

  13. Being exact or accurate

    80% Important

    Be very exact or highly accurate.

  14. Letters and memos

    80% Important

    Write letters and memos.

  15. Conflict situations

    80% Important

    Deal with conflict or disagreements.

  16. Loud or uncomfortable sounds

    73% Important

    Be exposed to noises and sounds that are distracting or uncomfortable.

  17. Lead or coordinate a team

    72% Important

    Lead others to do work activities.

  18. Unstructured work

    72% Important

    Have freedom to decide on tasks, priorities, and goals.

  19. Disease or infection

    66% Important

    Be exposed to disease or infections.

  20. Repeating same tasks

    66% Important

    Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Relationships

    86% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  2. Support

    71% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  3. Independence

    57% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  4. Achievement

    52% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  5. Working conditions

    50% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  6. Recognition

    48% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Administrative

    90% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  2. Helping

    86% Important

    Working with people. Helping or providing service to others.

  3. Enterprising

    62% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  4. Analytical

    29% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  5. Creative

    24% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

  6. Practical

    24% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 21-1093.00 - Social and Human Service Assistants.

All Welfare Support Workers

  • $1,328 Weekly Pay
  • Very strong Future Growth
  • 65,600 workers Employment Size
  • High skill Skill level rating
  • 63% Full-Time Full-Time Share
  • 41 hours Average full-time
  • 43 years Average age
  • 74% female Gender Share

Welfare Support Workers provide support, information and advice to clients on emotional, financial, recreational, health, housing and other social welfare matters, and evaluate and coordinate the services of welfare and community service agencies.

You usually need a formal qualification in society and culture, behavioural science, human welfare, community service, or another related field to work as a Welfare Support Worker. Vocational Education and Training (VET) and university are both common study pathways.

Tasks
  • assessing clients' needs and planning, developing and implementing educational, training and support programs
  • interviewing clients and assessing the nature and extent of difficulties
  • monitoring and reporting on the progress of clients
  • referring clients to agencies that can provide additional help
  • assessing community need and resources for health, welfare, housing, employment, training and other facilities and services
  • liaising with community groups, welfare agencies, government bodies and private businesses about community issues and promoting awareness of community resources and services
  • supporting families and providing education and care for children and disabled persons in adult service units, group housing and government institutions
  • supervising offenders on probation and parole
  • assisting young people to solve social, emotional and financial problems
  • preparing submissions for funding and resources, and reports to government bodies and other agencies

You usually need a formal qualification in society and culture, behavioural science, human welfare, community service, or another related field to work as a Welfare Support Worker. Vocational Education and Training (VET) and university are both common study pathways.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • Course Seeker to search and compare higher education courses.
  • ComparED to compare undergraduate and postgraduate student experiences and outcomes.
  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Community Services VET training pathways.

Employers look for Welfare Support Workers who are caring, compassionate and empathetic, and can communicate well with others.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Psychology

    74% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  2. Customer and personal service

    71% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  3. Therapy and counselling

    70% Skill level

    Diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and career counselling and guidance.

  4. Clerical

    59% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  5. Sociology and anthropology

    55% Skill level

    Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

  6. English language

    54% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  7. Philosophy and theology

    52% Skill level

    Philosophical systems and religions, including their basic principles, values, ethics, ways of thinking, customs, practices, and impact on society.

  8. Education and training

    51% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  9. Computers and electronics

    50% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  10. Law and government

    41% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  11. Public safety and security

    40% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  12. Mathematics

    35% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  13. Administration and management

    33% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  14. Medicine and dentistry

    33% Skill level

    Diagnose and treat human injuries, diseases, and deformities, including preventive health-care measures.

  15. Communications and media

    32% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  16. Transportation

    28% Skill level

    Moving people or goods by air, rail, sea, or road.

  17. Personnel and human resources

    28% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  18. Telecommunications

    15% Skill level

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

  19. Economics and accounting

    14% Skill level

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  20. Foreign language

    14% Skill level

    Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

Skills

Skills can be improved through training or experience.

  1. Social perceptiveness

    63% Skill level

    Understanding why people react the way they do.

  2. Active listening

    57% Skill level

    Listening to others, not interrupting, and asking good questions.

  3. Serving others

    57% Skill level

    Looking for ways to help people.

  4. Speaking

    57% Skill level

    Talking to others.

  5. Reading comprehension

    55% Skill level

    Reading work related information.

  6. Writing

    54% Skill level

    Writing things for co-workers or customers.

  7. Critical thinking

    54% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  8. Monitoring

    54% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  9. Coordination with others

    48% Skill level

    Being adaptable and coordinating work with other people.

  10. Judgment and decision making

    48% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  11. Learning strategies

    46% Skill level

    Figuring out the best way to teach or learn something new.

  12. Time management

    46% Skill level

    Managing your own and other peoples' time to get work done.

  13. Persuasion

    45% Skill level

    Talking people into changing their minds or their behaviour.

  14. Active learning

    45% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  15. Instructing

    45% Skill level

    Teaching people how to do something.

  16. Complex problem solving

    43% Skill level

    Noticing a problem and figuring out the best way to solve it.

  17. Negotiation

    43% Skill level

    Bringing people together and trying to sort out their differences.

  18. Systems evaluation

    41% Skill level

    Measuring how well a system is working and how to improve it.

  19. Systems analysis

    39% Skill level

    Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.

  20. Management of personnel resources

    34% Skill level

    Motivating, developing, and directing people as they work, and choosing the best people for the job.

Abilities

Workers use these physical and mental abilities.

  1. Oral expression

    59% Skill level

    Communicate by speaking.

  2. Oral comprehension

    57% Skill level

    Listen to and understand what people say.

  3. Problem spotting

    55% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  4. Written expression

    55% Skill level

    Write in a way that people can understand.

  5. Deductive reasoning

    55% Skill level

    Use general rules to find answers or solve problems logically.

  6. Speech recognition

    55% Skill level

    Identify and understand the speech of another person.

  7. Written comprehension

    55% Skill level

    Read and understand written information.

  8. Speech clarity

    54% Skill level

    Speak clearly so others can understand you.

  9. Near vision

    50% Skill level

    See details that are up-close (within a few feet).

  10. Inductive reasoning

    46% Skill level

    Use lots of detailed information to come up with answers or make general rules.

  11. Sorting or ordering

    45% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  12. Brainstorming

    43% Skill level

    Come up with a number of ideas about a topic, even if the ideas aren't very good.

  13. Categorising

    43% Skill level

    Come up with different ways of grouping things.

  14. Multitasking

    43% Skill level

    Do two or more things at the same time.

  15. Originality

    43% Skill level

    Come up with unusual or clever ideas, or creative ways to solve a problem.

  16. Selective attention

    43% Skill level

    Pay attention to something without being distracted.

  17. Flexibility of closure

    41% Skill level

    See a pattern (a figure, object, word, or sound) hidden in other distracting material.

  18. Memorization

    41% Skill level

    Remember things like words, numbers, pictures, and procedures.

  19. Far vision

    39% Skill level

    See details that are far away.

  20. Perceptual speed

    39% Skill level

    Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.

Activities

These are kinds of activities workers regularly do in this job.

  1. Planning and prioritising work

    75% Skill level

    Deciding on goals and putting together a detailed plan to get the work done.

  2. Making decisions and solving problems

    66% Skill level

    Using information to work out the best solution and solve problems.

  3. Keeping your knowledge up-to-date

    66% Skill level

    Keeping up-to-date with technology and new ideas.

  4. Looking for changes over time

    65% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  5. Communicating within a team

    63% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  6. Checking compliance with standards

    63% Skill level

    Deciding whether events or processes comply with laws, regulations, or standards.

  7. Working with the public

    63% Skill level

    Greeting or serving customers, clients or guests, and public speaking or performing.

  8. Negotiating and resolving conflicts

    62% Skill level

    Handling complaints and disagreements, and negotiating with people.

  9. Documenting or recording information

    61% Skill level

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  10. Helping and caring for others

    60% Skill level

    Providing personal assistance, medical attention, or emotional support.

  11. Building good relationships

    59% Skill level

    Building good working relationships and keeping them over time.

  12. Researching and investigating

    59% Skill level

    Looking for, getting and understanding different kinds of information.

  13. Collecting and organising information

    59% Skill level

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  14. Assessing and evaluating things

    59% Skill level

    Working out the value, importance, or quality of things, services or people.

  15. Coordinating the work of a team

    58% Skill level

    Getting members of a group to work together to finish a task.

  16. Thinking creatively

    56% Skill level

    Using your own ideas for developing, designing, or creating something new.

  17. Communicating with the public

    53% Skill level

    Giving information to the public, business or government by telephone, in writing, or in person.

  18. Scheduling work and activities

    53% Skill level

    Working out the timing of events, programs, and activities, as well as the work of others.

  19. Working with computers

    49% Skill level

    Using computers to program, write software, set up functions, enter data, or process information.

  20. Providing office support

    44% Skill level

    Doing day-to-day office work such as filing and processing paperwork.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 21-1093.00 - Social and Human Service Assistants.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Contact with people

    99% Important

    Have contact with people by telephone, face-to-face, or any other way.

  2. Telephone

    98% Important

    Talk on the telephone.

  3. Face-to-face discussions

    97% Important

    Talk with people face-to-face.

  4. Electronic mail

    91% Important

    Use electronic mail.

  5. Indoors, heat controlled

    87% Important

    Work indoors with access to heating or cooling.

  6. Time pressure

    86% Important

    Work to strict deadlines.

  7. Contact with the public

    86% Important

    Work with customers or the public.

  8. Teamwork

    84% Important

    Work with people in a group or team.

  9. Physically close to people

    83% Important

    Work physically close to other people.

  10. Frequent decision making

    83% Important

    Frequently make decisions that impact other people.

  11. Impact of decisions

    81% Important

    Make decisions that have a large impact on other people.

  12. Angry or unpleasant people

    81% Important

    Deal with unpleasant, angry, or rude people.

  13. Being exact or accurate

    80% Important

    Be very exact or highly accurate.

  14. Letters and memos

    80% Important

    Write letters and memos.

  15. Conflict situations

    80% Important

    Deal with conflict or disagreements.

  16. Loud or uncomfortable sounds

    73% Important

    Be exposed to noises and sounds that are distracting or uncomfortable.

  17. Lead or coordinate a team

    72% Important

    Lead others to do work activities.

  18. Unstructured work

    72% Important

    Have freedom to decide on tasks, priorities, and goals.

  19. Disease or infection

    66% Important

    Be exposed to disease or infections.

  20. Repeating same tasks

    66% Important

    Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Relationships

    86% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  2. Support

    71% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  3. Independence

    57% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  4. Achievement

    52% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  5. Working conditions

    50% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  6. Recognition

    48% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Administrative

    90% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  2. Helping

    86% Important

    Working with people. Helping or providing service to others.

  3. Enterprising

    62% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  4. Analytical

    29% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  5. Creative

    24% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

  6. Practical

    24% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 21-1093.00 - Social and Human Service Assistants.
go to top