ALERT The future growth information does not take account of the impact of COVID-19. If you are affected by COVID-19 there is a range of support available.

Family Support Workers

ANZSCO ID 411713

Overview

All Welfare Support Workers

  • $1,328 Weekly Pay
  • Very strong Future Growth

Family Support Workers

  • 3,400 workers Employment Size
  • High skill Skill level rating
  • 51% Full-Time Full-Time Share
  • 41 hours Average full-time
  • 43 years Average age
  • 87% female Gender Share

Family Support Workers assist the work of Social Workers and Welfare Workers by providing services and support to families.

You usually need a formal qualification in community services, social welfare, health, or another allied field to work as a Family Support Worker. Vocational Education and Training (VET) and university are both common study pathways.

Tasks
  • Assesses clients' needs and plans, develops and implements educational, training and support programs.
  • Interviews clients and assesses the nature and extent of difficulties.
  • Monitors and reports on the progress of clients.
  • Refers clients to agencies that can provide additional help.

Prospects

Pathways

You usually need a formal qualification in community services, social welfare, health, or another allied field to work as a Family Support Worker. Vocational Education and Training (VET) and university are both common study pathways.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • Course Seeker to search and compare higher education courses.
  • ComparED to compare undergraduate and postgraduate student experiences and outcomes.
  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Community Services VET training pathways.

Skills & Knowledge

Employers look for Welfare Support Workers who are caring, compassionate and empathetic, and can communicate well with others.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Therapy and counselling

    87% Skill level

    Diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and career counselling and guidance.

  2. Psychology

    71% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  3. Customer and personal service

    67% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  4. English language

    58% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  5. Clerical

    52% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  6. Law and government

    49% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  7. Sociology and anthropology

    48% Skill level

    Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

  8. Philosophy and theology

    47% Skill level

    Philosophical systems and religions, including their basic principles, values, ethics, ways of thinking, customs, practices, and impact on society.

  9. Computers and electronics

    44% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  10. Education and training

    43% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  11. Administration and management

    35% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  12. Transportation

    25% Skill level

    Moving people or goods by air, rail, sea, or road.

  13. Public safety and security

    23% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  14. Foreign language

    22% Skill level

    Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

  15. Personnel and human resources

    21% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  16. Medicine and dentistry

    21% Skill level

    Diagnose and treat human injuries, diseases, and deformities, including preventive health-care measures.

  17. Mathematics

    20% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  18. Communications and media

    19% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  19. Geography

    12% Skill level

    Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.

  20. Telecommunications

    6% Skill level

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

Skills

Skills can be improved through training or experience.

  1. Active listening

    66% Skill level

    Listening to others, not interrupting, and asking good questions.

  2. Social perceptiveness

    64% Skill level

    Understanding why people react the way they do.

  3. Speaking

    63% Skill level

    Talking to others.

  4. Serving others

    61% Skill level

    Looking for ways to help people.

  5. Critical thinking

    59% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  6. Reading comprehension

    59% Skill level

    Reading work related information.

  7. Writing

    59% Skill level

    Writing things for co-workers or customers.

  8. Coordination with others

    57% Skill level

    Being adaptable and coordinating work with other people.

  9. Negotiation

    55% Skill level

    Bringing people together and trying to sort out their differences.

  10. Persuasion

    55% Skill level

    Talking people into changing their minds or their behaviour.

  11. Monitoring

    54% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  12. Judgment and decision making

    54% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  13. Time management

    54% Skill level

    Managing your own and other peoples' time to get work done.

  14. Active learning

    50% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  15. Operations analysis

    50% Skill level

    Understanding needs and product requirements to create a design.

  16. Instructing

    48% Skill level

    Teaching people how to do something.

  17. Complex problem solving

    46% Skill level

    Noticing a problem and figuring out the best way to solve it.

  18. Management of personnel resources

    45% Skill level

    Motivating, developing, and directing people as they work, and choosing the best people for the job.

  19. Learning strategies

    45% Skill level

    Figuring out the best way to teach or learn something new.

  20. Science

    45% Skill level

    Using scientific rules and methods to solve problems.

Abilities

Workers use these physical and mental abilities.

  1. Oral comprehension

    63% Skill level

    Listen to and understand what people say.

  2. Oral expression

    61% Skill level

    Communicate by speaking.

  3. Problem spotting

    61% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  4. Written comprehension

    59% Skill level

    Read and understand written information.

  5. Deductive reasoning

    57% Skill level

    Use general rules to find answers or solve problems logically.

  6. Inductive reasoning

    57% Skill level

    Use lots of detailed information to come up with answers or make general rules.

  7. Written expression

    57% Skill level

    Write in a way that people can understand.

  8. Speech clarity

    55% Skill level

    Speak clearly so others can understand you.

  9. Speech recognition

    55% Skill level

    Identify and understand the speech of another person.

  10. Near vision

    54% Skill level

    See details that are up-close (within a few feet).

  11. Sorting or ordering

    50% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  12. Categorising

    48% Skill level

    Come up with different ways of grouping things.

  13. Originality

    48% Skill level

    Come up with unusual or clever ideas, or creative ways to solve a problem.

  14. Selective attention

    46% Skill level

    Pay attention to something without being distracted.

  15. Brainstorming

    45% Skill level

    Come up with a number of ideas about a topic, even if the ideas aren't very good.

  16. Flexibility of closure

    41% Skill level

    See a pattern (a figure, object, word, or sound) hidden in other distracting material.

  17. Far vision

    39% Skill level

    See details that are far away.

  18. Multitasking

    39% Skill level

    Do two or more things at the same time.

  19. Memorization

    36% Skill level

    Remember things like words, numbers, pictures, and procedures.

  20. Perceptual speed

    36% Skill level

    Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.

Activities

These are kinds of activities workers regularly do in this job.

  1. Building good relationships

    78% Skill level

    Building good working relationships and keeping them over time.

  2. Negotiating and resolving conflicts

    78% Skill level

    Handling complaints and disagreements, and negotiating with people.

  3. Planning and prioritising work

    74% Skill level

    Deciding on goals and putting together a detailed plan to get the work done.

  4. Making decisions and solving problems

    72% Skill level

    Using information to work out the best solution and solve problems.

  5. Communicating within a team

    70% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  6. Monitoring people, processes and things

    68% Skill level

    Checking objects, actions, or events, and keeping an eye out for problems.

  7. Communicating with the public

    67% Skill level

    Giving information to the public, business or government by telephone, in writing, or in person.

  8. Researching and investigating

    66% Skill level

    Looking for, getting and understanding different kinds of information.

  9. Working with the public

    65% Skill level

    Greeting or serving customers, clients or guests, and public speaking or performing.

  10. Helping and caring for others

    63% Skill level

    Providing personal assistance, medical attention, or emotional support.

  11. Documenting or recording information

    60% Skill level

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  12. Thinking creatively

    59% Skill level

    Using your own ideas for developing, designing, or creating something new.

  13. Collecting and organising information

    58% Skill level

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  14. Assessing and evaluating things

    56% Skill level

    Working out the value, importance, or quality of things, services or people.

  15. Coordinating the work of a team

    54% Skill level

    Getting members of a group to work together to finish a task.

  16. Working with computers

    52% Skill level

    Using computers to program, write software, set up functions, enter data, or process information.

  17. Checking compliance with standards

    51% Skill level

    Deciding whether events or processes comply with laws, regulations, or standards.

  18. Looking for changes over time

    51% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  19. Explaining things to people

    49% Skill level

    Helping people to understand and use information.

  20. Leading and encouraging a team

    48% Skill level

    Encouraging and building trust, respect, and cooperation among team members.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 21-1021.00 - Child, Family, and School Social Workers.

Work Environment

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Telephone

    100% Important

    Talk on the telephone.

  2. Contact with people

    99% Important

    Have contact with people by telephone, face-to-face, or any other way.

  3. Face-to-face discussions

    98% Important

    Talk with people face-to-face.

  4. Electronic mail

    96% Important

    Use electronic mail.

  5. Teamwork

    93% Important

    Work with people in a group or team.

  6. Contact with the public

    90% Important

    Work with customers or the public.

  7. Impact of decisions

    87% Important

    Make decisions that have a large impact on other people.

  8. Unstructured work

    87% Important

    Have freedom to decide on tasks, priorities, and goals.

  9. Indoors, heat controlled

    87% Important

    Work indoors with access to heating or cooling.

  10. Angry or unpleasant people

    87% Important

    Deal with unpleasant, angry, or rude people.

  11. Frequent decision making

    86% Important

    Frequently make decisions that impact other people.

  12. Being exact or accurate

    84% Important

    Be very exact or highly accurate.

  13. Conflict situations

    84% Important

    Deal with conflict or disagreements.

  14. Letters and memos

    83% Important

    Write letters and memos.

  15. Freedom to make decisions

    82% Important

    Have freedom to make decision on your own.

  16. Time pressure

    80% Important

    Work to strict deadlines.

  17. Spend time sitting

    74% Important

    Spend time sitting at work.

  18. Lead or coordinate a team

    73% Important

    Lead others to do work activities.

  19. Physically close to people

    73% Important

    Work physically close to other people.

  20. In an enclosed vehicle or equipment

    67% Important

    Work in a closed vehicle (e.g., car).

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Relationships

    95% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  2. Achievement

    86% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  3. Independence

    76% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  4. Working conditions

    71% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  5. Support

    67% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  6. Recognition

    52% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Helping

    100% Important

    Working with people. Helping or providing service to others.

  2. Enterprising

    62% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  3. Creative

    52% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

  4. Analytical

    48% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  5. Administrative

    43% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  6. Practical

    14% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 21-1021.00 - Child, Family, and School Social Workers.

All Welfare Support Workers

  • $1,328 Weekly Pay
  • Very strong Future Growth

Family Support Workers

  • 3,400 workers Employment Size
  • High skill Skill level rating
  • 51% Full-Time Full-Time Share
  • 41 hours Average full-time
  • 43 years Average age
  • 87% female Gender Share

Family Support Workers assist the work of Social Workers and Welfare Workers by providing services and support to families.

You usually need a formal qualification in community services, social welfare, health, or another allied field to work as a Family Support Worker. Vocational Education and Training (VET) and university are both common study pathways.

Tasks
  • Assesses clients' needs and plans, develops and implements educational, training and support programs.
  • Interviews clients and assesses the nature and extent of difficulties.
  • Monitors and reports on the progress of clients.
  • Refers clients to agencies that can provide additional help.

You usually need a formal qualification in community services, social welfare, health, or another allied field to work as a Family Support Worker. Vocational Education and Training (VET) and university are both common study pathways.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • Course Seeker to search and compare higher education courses.
  • ComparED to compare undergraduate and postgraduate student experiences and outcomes.
  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Community Services VET training pathways.

Employers look for Welfare Support Workers who are caring, compassionate and empathetic, and can communicate well with others.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Therapy and counselling

    87% Skill level

    Diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and career counselling and guidance.

  2. Psychology

    71% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  3. Customer and personal service

    67% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  4. English language

    58% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  5. Clerical

    52% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  6. Law and government

    49% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  7. Sociology and anthropology

    48% Skill level

    Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

  8. Philosophy and theology

    47% Skill level

    Philosophical systems and religions, including their basic principles, values, ethics, ways of thinking, customs, practices, and impact on society.

  9. Computers and electronics

    44% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  10. Education and training

    43% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  11. Administration and management

    35% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  12. Transportation

    25% Skill level

    Moving people or goods by air, rail, sea, or road.

  13. Public safety and security

    23% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  14. Foreign language

    22% Skill level

    Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

  15. Personnel and human resources

    21% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  16. Medicine and dentistry

    21% Skill level

    Diagnose and treat human injuries, diseases, and deformities, including preventive health-care measures.

  17. Mathematics

    20% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  18. Communications and media

    19% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  19. Geography

    12% Skill level

    Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.

  20. Telecommunications

    6% Skill level

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

Skills

Skills can be improved through training or experience.

  1. Active listening

    66% Skill level

    Listening to others, not interrupting, and asking good questions.

  2. Social perceptiveness

    64% Skill level

    Understanding why people react the way they do.

  3. Speaking

    63% Skill level

    Talking to others.

  4. Serving others

    61% Skill level

    Looking for ways to help people.

  5. Critical thinking

    59% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  6. Reading comprehension

    59% Skill level

    Reading work related information.

  7. Writing

    59% Skill level

    Writing things for co-workers or customers.

  8. Coordination with others

    57% Skill level

    Being adaptable and coordinating work with other people.

  9. Negotiation

    55% Skill level

    Bringing people together and trying to sort out their differences.

  10. Persuasion

    55% Skill level

    Talking people into changing their minds or their behaviour.

  11. Monitoring

    54% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  12. Judgment and decision making

    54% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  13. Time management

    54% Skill level

    Managing your own and other peoples' time to get work done.

  14. Active learning

    50% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  15. Operations analysis

    50% Skill level

    Understanding needs and product requirements to create a design.

  16. Instructing

    48% Skill level

    Teaching people how to do something.

  17. Complex problem solving

    46% Skill level

    Noticing a problem and figuring out the best way to solve it.

  18. Management of personnel resources

    45% Skill level

    Motivating, developing, and directing people as they work, and choosing the best people for the job.

  19. Learning strategies

    45% Skill level

    Figuring out the best way to teach or learn something new.

  20. Science

    45% Skill level

    Using scientific rules and methods to solve problems.

Abilities

Workers use these physical and mental abilities.

  1. Oral comprehension

    63% Skill level

    Listen to and understand what people say.

  2. Oral expression

    61% Skill level

    Communicate by speaking.

  3. Problem spotting

    61% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  4. Written comprehension

    59% Skill level

    Read and understand written information.

  5. Deductive reasoning

    57% Skill level

    Use general rules to find answers or solve problems logically.

  6. Inductive reasoning

    57% Skill level

    Use lots of detailed information to come up with answers or make general rules.

  7. Written expression

    57% Skill level

    Write in a way that people can understand.

  8. Speech clarity

    55% Skill level

    Speak clearly so others can understand you.

  9. Speech recognition

    55% Skill level

    Identify and understand the speech of another person.

  10. Near vision

    54% Skill level

    See details that are up-close (within a few feet).

  11. Sorting or ordering

    50% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  12. Categorising

    48% Skill level

    Come up with different ways of grouping things.

  13. Originality

    48% Skill level

    Come up with unusual or clever ideas, or creative ways to solve a problem.

  14. Selective attention

    46% Skill level

    Pay attention to something without being distracted.

  15. Brainstorming

    45% Skill level

    Come up with a number of ideas about a topic, even if the ideas aren't very good.

  16. Flexibility of closure

    41% Skill level

    See a pattern (a figure, object, word, or sound) hidden in other distracting material.

  17. Far vision

    39% Skill level

    See details that are far away.

  18. Multitasking

    39% Skill level

    Do two or more things at the same time.

  19. Memorization

    36% Skill level

    Remember things like words, numbers, pictures, and procedures.

  20. Perceptual speed

    36% Skill level

    Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.

Activities

These are kinds of activities workers regularly do in this job.

  1. Building good relationships

    78% Skill level

    Building good working relationships and keeping them over time.

  2. Negotiating and resolving conflicts

    78% Skill level

    Handling complaints and disagreements, and negotiating with people.

  3. Planning and prioritising work

    74% Skill level

    Deciding on goals and putting together a detailed plan to get the work done.

  4. Making decisions and solving problems

    72% Skill level

    Using information to work out the best solution and solve problems.

  5. Communicating within a team

    70% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  6. Monitoring people, processes and things

    68% Skill level

    Checking objects, actions, or events, and keeping an eye out for problems.

  7. Communicating with the public

    67% Skill level

    Giving information to the public, business or government by telephone, in writing, or in person.

  8. Researching and investigating

    66% Skill level

    Looking for, getting and understanding different kinds of information.

  9. Working with the public

    65% Skill level

    Greeting or serving customers, clients or guests, and public speaking or performing.

  10. Helping and caring for others

    63% Skill level

    Providing personal assistance, medical attention, or emotional support.

  11. Documenting or recording information

    60% Skill level

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  12. Thinking creatively

    59% Skill level

    Using your own ideas for developing, designing, or creating something new.

  13. Collecting and organising information

    58% Skill level

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  14. Assessing and evaluating things

    56% Skill level

    Working out the value, importance, or quality of things, services or people.

  15. Coordinating the work of a team

    54% Skill level

    Getting members of a group to work together to finish a task.

  16. Working with computers

    52% Skill level

    Using computers to program, write software, set up functions, enter data, or process information.

  17. Checking compliance with standards

    51% Skill level

    Deciding whether events or processes comply with laws, regulations, or standards.

  18. Looking for changes over time

    51% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  19. Explaining things to people

    49% Skill level

    Helping people to understand and use information.

  20. Leading and encouraging a team

    48% Skill level

    Encouraging and building trust, respect, and cooperation among team members.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 21-1021.00 - Child, Family, and School Social Workers.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Telephone

    100% Important

    Talk on the telephone.

  2. Contact with people

    99% Important

    Have contact with people by telephone, face-to-face, or any other way.

  3. Face-to-face discussions

    98% Important

    Talk with people face-to-face.

  4. Electronic mail

    96% Important

    Use electronic mail.

  5. Teamwork

    93% Important

    Work with people in a group or team.

  6. Contact with the public

    90% Important

    Work with customers or the public.

  7. Impact of decisions

    87% Important

    Make decisions that have a large impact on other people.

  8. Unstructured work

    87% Important

    Have freedom to decide on tasks, priorities, and goals.

  9. Indoors, heat controlled

    87% Important

    Work indoors with access to heating or cooling.

  10. Angry or unpleasant people

    87% Important

    Deal with unpleasant, angry, or rude people.

  11. Frequent decision making

    86% Important

    Frequently make decisions that impact other people.

  12. Being exact or accurate

    84% Important

    Be very exact or highly accurate.

  13. Conflict situations

    84% Important

    Deal with conflict or disagreements.

  14. Letters and memos

    83% Important

    Write letters and memos.

  15. Freedom to make decisions

    82% Important

    Have freedom to make decision on your own.

  16. Time pressure

    80% Important

    Work to strict deadlines.

  17. Spend time sitting

    74% Important

    Spend time sitting at work.

  18. Lead or coordinate a team

    73% Important

    Lead others to do work activities.

  19. Physically close to people

    73% Important

    Work physically close to other people.

  20. In an enclosed vehicle or equipment

    67% Important

    Work in a closed vehicle (e.g., car).

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Relationships

    95% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  2. Achievement

    86% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  3. Independence

    76% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  4. Working conditions

    71% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  5. Support

    67% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  6. Recognition

    52% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Helping

    100% Important

    Working with people. Helping or providing service to others.

  2. Enterprising

    62% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  3. Creative

    52% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

  4. Analytical

    48% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  5. Administrative

    43% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  6. Practical

    14% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 21-1021.00 - Child, Family, and School Social Workers.
go to top