ALERT The future growth information does not take account of the impact of COVID-19. If you are affected by COVID-19 there is a range of support available.

Overview

All Waiters

  • $975 Weekly Pay
  • Strong Future Growth
  • 134,200 workers Employment Size
  • Lower skill Skill level rating
  • 16% Full-Time Full-Time Share
  • 42 hours Average full-time
  • 22 years Average age
  • 76% female Gender Share

Waiters serve food and beverages in hotels, restaurants, clubs and dining establishments.

Also known as: Food and Beverage Attendant.

Specialisations: Drink Waiter, Formal Service Waiter, Silver Service Waiter, Sommelier, Wine Steward.

You can work as a Waiter without formal qualifications, however, they may be useful. Some workers have Vocational Education and Training (VET) qualifications in areas such as hospitality.

Tasks
  • setting and arranging tables
  • greeting customers and presenting them with menus and beverage lists
  • taking orders and relaying them to kitchen and bar staff
  • serving food and beverages
  • opening bottles and pouring beverages
  • clearing tables and returning dishes and cutlery to kitchen
  • removing empty bottles and used glasses from tables, and refilling and replacing glasses
  • collecting payments for sales and operating point of sales machines and cash registers
  • may recommend wines to complement food

Prospects

Pathways

You can work as a Waiter without formal qualifications, however, they may be useful. Some workers have Vocational Education and Training (VET) qualifications in areas such as hospitality.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Tourism, Travel and Hospitality VET training pathways.

Skills & Knowledge

Employers look for Waiters who connect with others, provide good customer service and are well presented and reliable.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Customer and personal service

    59% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  2. Food production

    44% Skill level

    Planting, growing, and harvesting food (both plant and animal), including storage and handling.

  3. English language

    41% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  4. Sales and marketing

    39% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  5. Education and training

    33% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  6. Mathematics

    32% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  7. Public safety and security

    31% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  8. Psychology

    31% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  9. Computers and electronics

    28% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  10. Production and processing

    27% Skill level

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

  11. Personnel and human resources

    25% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  12. Administration and management

    24% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  13. Communications and media

    22% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  14. Transportation

    21% Skill level

    Moving people or goods by air, rail, sea, or road.

  15. Economics and accounting

    20% Skill level

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  16. Law and government

    17% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  17. Sociology and anthropology

    14% Skill level

    Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

  18. Clerical

    14% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  19. Telecommunications

    14% Skill level

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

  20. Foreign language

    11% Skill level

    Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

Skills

Skills can be improved through training or experience.

  1. Critical thinking

    45% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  2. Monitoring

    41% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  3. Serving others

    39% Skill level

    Looking for ways to help people.

  4. Coordination with others

    39% Skill level

    Being adaptable and coordinating work with other people.

  5. Active listening

    36% Skill level

    Listening to others, not interrupting, and asking good questions.

  6. Social perceptiveness

    36% Skill level

    Understanding why people react the way they do.

  7. Learning strategies

    34% Skill level

    Figuring out the best way to teach or learn something new.

  8. Speaking

    32% Skill level

    Talking to others.

  9. Judgment and decision making

    32% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  10. Persuasion

    32% Skill level

    Talking people into changing their minds or their behaviour.

  11. Instructing

    32% Skill level

    Teaching people how to do something.

  12. Reading comprehension

    32% Skill level

    Reading work related information.

  13. Active learning

    30% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  14. Time management

    30% Skill level

    Managing your own and other peoples' time to get work done.

  15. Complex problem solving

    29% Skill level

    Noticing a problem and figuring out the best way to solve it.

  16. Negotiation

    29% Skill level

    Bringing people together and trying to sort out their differences.

  17. Writing

    29% Skill level

    Writing things for co-workers or customers.

  18. Management of personnel resources

    25% Skill level

    Motivating, developing, and directing people as they work, and choosing the best people for the job.

  19. Systems evaluation

    21% Skill level

    Measuring how well a system is working and how to improve it.

  20. Mathematics

    18% Skill level

    Using maths to solve problems.

Abilities

Workers use these physical and mental abilities.

  1. Speech recognition

    46% Skill level

    Identify and understand the speech of another person.

  2. Trunk strength

    46% Skill level

    Use your abdominal and lower back muscles a number of times without 'giving out' or fatiguing.

  3. Speech clarity

    45% Skill level

    Speak clearly so others can understand you.

  4. Oral comprehension

    43% Skill level

    Listen to and understand what people say.

  5. Oral expression

    43% Skill level

    Communicate by speaking.

  6. Extent flexibility

    41% Skill level

    Bend, stretch, twist, or reach with your body, arms, and/or legs.

  7. Near vision

    41% Skill level

    See details that are up-close (within a few feet).

  8. Memorization

    39% Skill level

    Remember things like words, numbers, pictures, and procedures.

  9. Problem spotting

    39% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  10. Stamina

    37% Skill level

    Exercise for a long time without getting winded or out of breath.

  11. Manual dexterity

    37% Skill level

    Quickly move your hand to grasp, manipulate, or assemble objects.

  12. Multitasking

    37% Skill level

    Do two or more things at the same time.

  13. Whole body coordination

    36% Skill level

    Move your arms, legs, and body together.

  14. Arm-hand steadiness

    34% Skill level

    Keep your hand or arm steady.

  15. Multilimb coordination

    34% Skill level

    Use your arms and/or legs at the same time while sitting, standing, or lying down.

  16. Selective attention

    34% Skill level

    Pay attention to something without being distracted.

  17. Static strength

    34% Skill level

    Lift, push, pull, or carry things.

  18. Deductive reasoning

    32% Skill level

    Use general rules to find answers or solve problems logically.

  19. Finger dexterity

    32% Skill level

    Put together small parts with your fingers.

  20. Sorting or ordering

    32% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

Activities

These are kinds of activities workers regularly do in this job.

  1. Working with the public

    66% Skill level

    Greeting or serving customers, clients or guests, and public speaking or performing.

  2. Handling and moving objects

    57% Skill level

    Using hands and arms in handling, installing, positioning, moving and manipulating objects.

  3. Building good relationships

    56% Skill level

    Building good working relationships and keeping them over time.

  4. Doing physically active work

    55% Skill level

    Use your arms, legs and whole body, such as climbing, lifting, balancing, walking, stooping, and handling objects.

  5. Influencing people

    51% Skill level

    Convincing people to buy something or to change their minds or actions.

  6. Communicating within a team

    50% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  7. Negotiating and resolving conflicts

    42% Skill level

    Handling complaints and disagreements, and negotiating with people.

  8. Looking for changes over time

    41% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  9. Researching and investigating

    40% Skill level

    Looking for, getting and understanding different kinds of information.

  10. Coordinating the work of a team

    40% Skill level

    Getting members of a group to work together to finish a task.

  11. Training and teaching others

    39% Skill level

    Understanding the needs of others, developing training programs, and teaching or instructing.

  12. Working with computers

    38% Skill level

    Using computers to program, write software, set up functions, enter data, or process information.

  13. Coaching and developing others

    37% Skill level

    Working out the needs of others and coaching, mentoring, or helping them to improve.

  14. Communicating with the public

    37% Skill level

    Giving information to the public, business or government by telephone, in writing, or in person.

  15. Keeping your knowledge up-to-date

    37% Skill level

    Keeping up-to-date with technology and new ideas.

  16. Helping and caring for others

    36% Skill level

    Providing personal assistance, medical attention, or emotional support.

  17. Making decisions and solving problems

    35% Skill level

    Using information to work out the best solution and solve problems.

  18. Assessing and evaluating things

    35% Skill level

    Working out the value, importance, or quality of things, services or people.

  19. Leading and encouraging a team

    34% Skill level

    Encouraging and building trust, respect, and cooperation among team members.

  20. Monitoring people, processes and things

    30% Skill level

    Checking objects, actions, or events, and keeping an eye out for problems.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 35-3031.00 - Waiters and Waitresses.

Work Environment

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Contact with people

    99% Important

    Have contact with people by telephone, face-to-face, or any other way.

  2. Face-to-face discussions

    95% Important

    Talk with people face-to-face.

  3. Walking and running

    94% Important

    Spend time walking and running.

  4. Spend time standing

    93% Important

    Spend time standing at work.

  5. Teamwork

    90% Important

    Work with people in a group or team.

  6. Physically close to people

    82% Important

    Work physically close to other people.

  7. Telephone

    82% Important

    Talk on the telephone.

  8. Contact with the public

    80% Important

    Work with customers or the public.

  9. Indoors, heat controlled

    79% Important

    Work indoors with access to heating or cooling.

  10. Frequent decision making

    75% Important

    Frequently make decisions that impact other people.

  11. Freedom to make decisions

    74% Important

    Have freedom to make decision on your own.

  12. Using your hands to handle, control, or feel

    73% Important

    Spend time using your hands to handle, control, or feel objects, tools or controls.

  13. Impact of decisions

    71% Important

    Make decisions that have a large impact on other people.

  14. Being exact or accurate

    70% Important

    Be very exact or highly accurate.

  15. Angry or unpleasant people

    69% Important

    Deal with unpleasant, angry, or rude people.

  16. Making repetitive motions

    68% Important

    Spend time making repetitive motions.

  17. Unstructured work

    68% Important

    Have freedom to decide on tasks, priorities, and goals.

  18. Lead or coordinate a team

    65% Important

    Lead others to do work activities.

  19. Responsible for outcomes

    60% Important

    Take responsibility for the results of other people's work.

  20. Health and safety of others

    59% Important

    Take responsibility for the health and safety of others.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Relationships

    86% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  2. Support

    48% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  3. Achievement

    33% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  4. Independence

    33% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  5. Recognition

    29% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

  6. Working conditions

    29% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Helping

    81% Important

    Working with people. Helping or providing service to others.

  2. Enterprising

    76% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  3. Administrative

    71% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  4. Practical

    62% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  5. Creative

    33% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

  6. Analytical

    14% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 35-3031.00 - Waiters and Waitresses.

All Waiters

  • $975 Weekly Pay
  • Strong Future Growth
  • 134,200 workers Employment Size
  • Lower skill Skill level rating
  • 16% Full-Time Full-Time Share
  • 42 hours Average full-time
  • 22 years Average age
  • 76% female Gender Share

Waiters serve food and beverages in hotels, restaurants, clubs and dining establishments.

Also known as: Food and Beverage Attendant.

Specialisations: Drink Waiter, Formal Service Waiter, Silver Service Waiter, Sommelier, Wine Steward.

You can work as a Waiter without formal qualifications, however, they may be useful. Some workers have Vocational Education and Training (VET) qualifications in areas such as hospitality.

Tasks
  • setting and arranging tables
  • greeting customers and presenting them with menus and beverage lists
  • taking orders and relaying them to kitchen and bar staff
  • serving food and beverages
  • opening bottles and pouring beverages
  • clearing tables and returning dishes and cutlery to kitchen
  • removing empty bottles and used glasses from tables, and refilling and replacing glasses
  • collecting payments for sales and operating point of sales machines and cash registers
  • may recommend wines to complement food

You can work as a Waiter without formal qualifications, however, they may be useful. Some workers have Vocational Education and Training (VET) qualifications in areas such as hospitality.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Tourism, Travel and Hospitality VET training pathways.

Employers look for Waiters who connect with others, provide good customer service and are well presented and reliable.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Customer and personal service

    59% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  2. Food production

    44% Skill level

    Planting, growing, and harvesting food (both plant and animal), including storage and handling.

  3. English language

    41% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  4. Sales and marketing

    39% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  5. Education and training

    33% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  6. Mathematics

    32% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  7. Public safety and security

    31% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  8. Psychology

    31% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  9. Computers and electronics

    28% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  10. Production and processing

    27% Skill level

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

  11. Personnel and human resources

    25% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  12. Administration and management

    24% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  13. Communications and media

    22% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  14. Transportation

    21% Skill level

    Moving people or goods by air, rail, sea, or road.

  15. Economics and accounting

    20% Skill level

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  16. Law and government

    17% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  17. Sociology and anthropology

    14% Skill level

    Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

  18. Clerical

    14% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  19. Telecommunications

    14% Skill level

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

  20. Foreign language

    11% Skill level

    Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

Skills

Skills can be improved through training or experience.

  1. Critical thinking

    45% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  2. Monitoring

    41% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  3. Serving others

    39% Skill level

    Looking for ways to help people.

  4. Coordination with others

    39% Skill level

    Being adaptable and coordinating work with other people.

  5. Active listening

    36% Skill level

    Listening to others, not interrupting, and asking good questions.

  6. Social perceptiveness

    36% Skill level

    Understanding why people react the way they do.

  7. Learning strategies

    34% Skill level

    Figuring out the best way to teach or learn something new.

  8. Speaking

    32% Skill level

    Talking to others.

  9. Judgment and decision making

    32% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  10. Persuasion

    32% Skill level

    Talking people into changing their minds or their behaviour.

  11. Instructing

    32% Skill level

    Teaching people how to do something.

  12. Reading comprehension

    32% Skill level

    Reading work related information.

  13. Active learning

    30% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  14. Time management

    30% Skill level

    Managing your own and other peoples' time to get work done.

  15. Complex problem solving

    29% Skill level

    Noticing a problem and figuring out the best way to solve it.

  16. Negotiation

    29% Skill level

    Bringing people together and trying to sort out their differences.

  17. Writing

    29% Skill level

    Writing things for co-workers or customers.

  18. Management of personnel resources

    25% Skill level

    Motivating, developing, and directing people as they work, and choosing the best people for the job.

  19. Systems evaluation

    21% Skill level

    Measuring how well a system is working and how to improve it.

  20. Mathematics

    18% Skill level

    Using maths to solve problems.

Abilities

Workers use these physical and mental abilities.

  1. Speech recognition

    46% Skill level

    Identify and understand the speech of another person.

  2. Trunk strength

    46% Skill level

    Use your abdominal and lower back muscles a number of times without 'giving out' or fatiguing.

  3. Speech clarity

    45% Skill level

    Speak clearly so others can understand you.

  4. Oral comprehension

    43% Skill level

    Listen to and understand what people say.

  5. Oral expression

    43% Skill level

    Communicate by speaking.

  6. Extent flexibility

    41% Skill level

    Bend, stretch, twist, or reach with your body, arms, and/or legs.

  7. Near vision

    41% Skill level

    See details that are up-close (within a few feet).

  8. Memorization

    39% Skill level

    Remember things like words, numbers, pictures, and procedures.

  9. Problem spotting

    39% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  10. Stamina

    37% Skill level

    Exercise for a long time without getting winded or out of breath.

  11. Manual dexterity

    37% Skill level

    Quickly move your hand to grasp, manipulate, or assemble objects.

  12. Multitasking

    37% Skill level

    Do two or more things at the same time.

  13. Whole body coordination

    36% Skill level

    Move your arms, legs, and body together.

  14. Arm-hand steadiness

    34% Skill level

    Keep your hand or arm steady.

  15. Multilimb coordination

    34% Skill level

    Use your arms and/or legs at the same time while sitting, standing, or lying down.

  16. Selective attention

    34% Skill level

    Pay attention to something without being distracted.

  17. Static strength

    34% Skill level

    Lift, push, pull, or carry things.

  18. Deductive reasoning

    32% Skill level

    Use general rules to find answers or solve problems logically.

  19. Finger dexterity

    32% Skill level

    Put together small parts with your fingers.

  20. Sorting or ordering

    32% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

Activities

These are kinds of activities workers regularly do in this job.

  1. Working with the public

    66% Skill level

    Greeting or serving customers, clients or guests, and public speaking or performing.

  2. Handling and moving objects

    57% Skill level

    Using hands and arms in handling, installing, positioning, moving and manipulating objects.

  3. Building good relationships

    56% Skill level

    Building good working relationships and keeping them over time.

  4. Doing physically active work

    55% Skill level

    Use your arms, legs and whole body, such as climbing, lifting, balancing, walking, stooping, and handling objects.

  5. Influencing people

    51% Skill level

    Convincing people to buy something or to change their minds or actions.

  6. Communicating within a team

    50% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  7. Negotiating and resolving conflicts

    42% Skill level

    Handling complaints and disagreements, and negotiating with people.

  8. Looking for changes over time

    41% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  9. Researching and investigating

    40% Skill level

    Looking for, getting and understanding different kinds of information.

  10. Coordinating the work of a team

    40% Skill level

    Getting members of a group to work together to finish a task.

  11. Training and teaching others

    39% Skill level

    Understanding the needs of others, developing training programs, and teaching or instructing.

  12. Working with computers

    38% Skill level

    Using computers to program, write software, set up functions, enter data, or process information.

  13. Coaching and developing others

    37% Skill level

    Working out the needs of others and coaching, mentoring, or helping them to improve.

  14. Communicating with the public

    37% Skill level

    Giving information to the public, business or government by telephone, in writing, or in person.

  15. Keeping your knowledge up-to-date

    37% Skill level

    Keeping up-to-date with technology and new ideas.

  16. Helping and caring for others

    36% Skill level

    Providing personal assistance, medical attention, or emotional support.

  17. Making decisions and solving problems

    35% Skill level

    Using information to work out the best solution and solve problems.

  18. Assessing and evaluating things

    35% Skill level

    Working out the value, importance, or quality of things, services or people.

  19. Leading and encouraging a team

    34% Skill level

    Encouraging and building trust, respect, and cooperation among team members.

  20. Monitoring people, processes and things

    30% Skill level

    Checking objects, actions, or events, and keeping an eye out for problems.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 35-3031.00 - Waiters and Waitresses.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Contact with people

    99% Important

    Have contact with people by telephone, face-to-face, or any other way.

  2. Face-to-face discussions

    95% Important

    Talk with people face-to-face.

  3. Walking and running

    94% Important

    Spend time walking and running.

  4. Spend time standing

    93% Important

    Spend time standing at work.

  5. Teamwork

    90% Important

    Work with people in a group or team.

  6. Physically close to people

    82% Important

    Work physically close to other people.

  7. Telephone

    82% Important

    Talk on the telephone.

  8. Contact with the public

    80% Important

    Work with customers or the public.

  9. Indoors, heat controlled

    79% Important

    Work indoors with access to heating or cooling.

  10. Frequent decision making

    75% Important

    Frequently make decisions that impact other people.

  11. Freedom to make decisions

    74% Important

    Have freedom to make decision on your own.

  12. Using your hands to handle, control, or feel

    73% Important

    Spend time using your hands to handle, control, or feel objects, tools or controls.

  13. Impact of decisions

    71% Important

    Make decisions that have a large impact on other people.

  14. Being exact or accurate

    70% Important

    Be very exact or highly accurate.

  15. Angry or unpleasant people

    69% Important

    Deal with unpleasant, angry, or rude people.

  16. Making repetitive motions

    68% Important

    Spend time making repetitive motions.

  17. Unstructured work

    68% Important

    Have freedom to decide on tasks, priorities, and goals.

  18. Lead or coordinate a team

    65% Important

    Lead others to do work activities.

  19. Responsible for outcomes

    60% Important

    Take responsibility for the results of other people's work.

  20. Health and safety of others

    59% Important

    Take responsibility for the health and safety of others.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Relationships

    86% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  2. Support

    48% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  3. Achievement

    33% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  4. Independence

    33% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  5. Recognition

    29% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

  6. Working conditions

    29% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Helping

    81% Important

    Working with people. Helping or providing service to others.

  2. Enterprising

    76% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  3. Administrative

    71% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  4. Practical

    62% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  5. Creative

    33% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

  6. Analytical

    14% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 35-3031.00 - Waiters and Waitresses.
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