ALERT The future growth information does not take account of the impact of COVID-19. If you are affected by COVID-19 there is a range of support available.

Doorpersons and Luggage Porters

ANZSCO ID 431912

Overview

All Other Hospitality Workers

  • $1,015 Weekly Pay
  • Strong Future Growth

Doorpersons and Luggage Porters

  • 1,100 workers Employment Size
  • Entry level Skill level rating
  • 46% Full-Time Full-Time Share
  • 41 hours Average full-time
  • 32 years Average age
  • 14% female Gender Share

Doorpersons or Luggage Porters assist guests in accommodation establishments or passengers in transport terminals by attending to and carrying luggage, welcoming and escorting guests, and attending to their general needs on arrival and departure.

You can work as a Doorperson or Luggage Porter without formal qualifications, however, they may be useful. Some workers have Vocational Education and Training (VET) qualifications in areas such as hospitality.

Tasks
  • Escorts guests or residents to their rooms.
  • Assists with baggage.
  • Advises guests or residents of in-house facilities and local attractions.
  • Receives and distributes mail, telegrams, packages and messages to rooms.
  • Delivers newspapers to rooms and lounges.
  • May clean patrons' shoes and arrange cleaning and laundering of clothing.
  • Runs errands as directed.
  • May clean public areas.

Prospects

Pathways

You can work as a Doorperson or Luggage Porter without formal qualifications, however, they may be useful. Some workers have Vocational Education and Training (VET) qualifications in areas such as hospitality.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Tourism, Travel and Hospitality VET training pathways.

Skills & Knowledge

We're working on this content

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Customer and personal service

    59% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  2. English language

    43% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  3. Public safety and security

    43% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  4. Transportation

    35% Skill level

    Moving people or goods by air, rail, sea, or road.

  5. Psychology

    35% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  6. Education and training

    31% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  7. Computers and electronics

    29% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  8. Administration and management

    28% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  9. Sales and marketing

    27% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  10. Foreign language

    25% Skill level

    Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

  11. Geography

    24% Skill level

    Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.

  12. Sociology and anthropology

    23% Skill level

    Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

  13. Clerical

    21% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  14. Mathematics

    21% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  15. Philosophy and theology

    21% Skill level

    Philosophical systems and religions, including their basic principles, values, ethics, ways of thinking, customs, practices, and impact on society.

  16. Communications and media

    20% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  17. Personnel and human resources

    19% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  18. Law and government

    18% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  19. Telecommunications

    16% Skill level

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

  20. Economics and accounting

    11% Skill level

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

Skills

Skills can be improved through training or experience.

  1. Serving others

    46% Skill level

    Looking for ways to help people.

  2. Active listening

    36% Skill level

    Listening to others, not interrupting, and asking good questions.

  3. Coordination with others

    36% Skill level

    Being adaptable and coordinating work with other people.

  4. Critical thinking

    36% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  5. Reading comprehension

    36% Skill level

    Reading work related information.

  6. Social perceptiveness

    34% Skill level

    Understanding why people react the way they do.

  7. Speaking

    34% Skill level

    Talking to others.

  8. Monitoring

    34% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  9. Complex problem solving

    32% Skill level

    Noticing a problem and figuring out the best way to solve it.

  10. Judgment and decision making

    32% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  11. Instructing

    32% Skill level

    Teaching people how to do something.

  12. Time management

    30% Skill level

    Managing your own and other peoples' time to get work done.

  13. Active learning

    29% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  14. Learning strategies

    29% Skill level

    Figuring out the best way to teach or learn something new.

  15. Operation and control

    27% Skill level

    Controlling equipment or systems.

  16. Operation monitoring

    27% Skill level

    Watching gauges, dials, or other indicators to make sure a machine is working properly.

  17. Writing

    27% Skill level

    Writing things for co-workers or customers.

  18. Management of personnel resources

    25% Skill level

    Motivating, developing, and directing people as they work, and choosing the best people for the job.

  19. Negotiation

    25% Skill level

    Bringing people together and trying to sort out their differences.

  20. Persuasion

    25% Skill level

    Talking people into changing their minds or their behaviour.

Abilities

Workers use these physical and mental abilities.

  1. Static strength

    57% Skill level

    Lift, push, pull, or carry things.

  2. Oral expression

    54% Skill level

    Communicate by speaking.

  3. Trunk strength

    48% Skill level

    Use your abdominal and lower back muscles a number of times without 'giving out' or fatiguing.

  4. Speech recognition

    48% Skill level

    Identify and understand the speech of another person.

  5. Extent flexibility

    46% Skill level

    Bend, stretch, twist, or reach with your body, arms, and/or legs.

  6. Speech clarity

    45% Skill level

    Speak clearly so others can understand you.

  7. Oral comprehension

    43% Skill level

    Listen to and understand what people say.

  8. Selective attention

    43% Skill level

    Pay attention to something without being distracted.

  9. Problem spotting

    41% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  10. Stamina

    41% Skill level

    Exercise for a long time without getting winded or out of breath.

  11. Far vision

    39% Skill level

    See details that are far away.

  12. Near vision

    39% Skill level

    See details that are up-close (within a few feet).

  13. Multilimb coordination

    37% Skill level

    Use your arms and/or legs at the same time while sitting, standing, or lying down.

  14. Multitasking

    37% Skill level

    Do two or more things at the same time.

  15. Whole body coordination

    37% Skill level

    Move your arms, legs, and body together.

  16. Auditory attention

    36% Skill level

    Pay attention to a certain sound when there are other distracting sounds.

  17. Control precision

    36% Skill level

    Quickly change the controls of a machine, car, truck or boat.

  18. Deductive reasoning

    34% Skill level

    Use general rules to find answers or solve problems logically.

  19. Manual dexterity

    34% Skill level

    Quickly move your hand to grasp, manipulate, or assemble objects.

  20. Sorting or ordering

    32% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

Activities

These are kinds of activities workers regularly do in this job.

  1. Handling and moving objects

    72% Skill level

    Using hands and arms in handling, installing, positioning, moving and manipulating objects.

  2. Building good relationships

    60% Skill level

    Building good working relationships and keeping them over time.

  3. Doing physically active work

    58% Skill level

    Use your arms, legs and whole body, such as climbing, lifting, balancing, walking, stooping, and handling objects.

  4. Working with the public

    51% Skill level

    Greeting or serving customers, clients or guests, and public speaking or performing.

  5. Helping and caring for others

    49% Skill level

    Providing personal assistance, medical attention, or emotional support.

  6. Making decisions and solving problems

    46% Skill level

    Using information to work out the best solution and solve problems.

  7. Looking for changes over time

    43% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  8. Collecting and organising information

    42% Skill level

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  9. Assessing and evaluating things

    40% Skill level

    Working out the value, importance, or quality of things, services or people.

  10. Keeping your knowledge up-to-date

    40% Skill level

    Keeping up-to-date with technology and new ideas.

  11. Researching and investigating

    39% Skill level

    Looking for, getting and understanding different kinds of information.

  12. Planning and prioritising work

    38% Skill level

    Deciding on goals and putting together a detailed plan to get the work done.

  13. Communicating within a team

    37% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  14. Monitoring people, processes and things

    35% Skill level

    Checking objects, actions, or events, and keeping an eye out for problems.

  15. Checking compliance with standards

    34% Skill level

    Deciding whether events or processes comply with laws, regulations, or standards.

  16. Negotiating and resolving conflicts

    34% Skill level

    Handling complaints and disagreements, and negotiating with people.

  17. Driving vehicles or equipment

    34% Skill level

    Running, manoeuvring, navigating, or driving things like forklifts, vehicles, aircraft, or water craft.

  18. Training and teaching others

    32% Skill level

    Understanding the needs of others, developing training programs, and teaching or instructing.

  19. Estimating amounts, costs and resources

    31% Skill level

    Working out sizes, distances, amounts, time, costs, resources, or materials needed for a task.

  20. Leading and encouraging a team

    28% Skill level

    Encouraging and building trust, respect, and cooperation among team members.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 39-6011.00 - Baggage Porters and Bellhops.

Work Environment

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Contact with people

    96% Important

    Have contact with people by telephone, face-to-face, or any other way.

  2. Face-to-face discussions

    94% Important

    Talk with people face-to-face.

  3. Spend time standing

    93% Important

    Spend time standing at work.

  4. Teamwork

    93% Important

    Work with people in a group or team.

  5. Physically close to people

    89% Important

    Work physically close to other people.

  6. Outdoors, exposed to weather

    86% Important

    Work outdoors, exposed to the weather.

  7. Walking and running

    84% Important

    Spend time walking and running.

  8. Frequent decision making

    83% Important

    Frequently make decisions that impact other people.

  9. Very hot or cold temperatures

    83% Important

    Work in very hot or cold temperatures.

  10. Telephone

    81% Important

    Talk on the telephone.

  11. Contact with the public

    81% Important

    Work with customers or the public.

  12. Freedom to make decisions

    80% Important

    Have freedom to make decision on your own.

  13. Making repetitive motions

    78% Important

    Spend time making repetitive motions.

  14. Angry or unpleasant people

    78% Important

    Deal with unpleasant, angry, or rude people.

  15. Indoors, heat controlled

    77% Important

    Work indoors with access to heating or cooling.

  16. Being exact or accurate

    77% Important

    Be very exact or highly accurate.

  17. Using your hands to handle, control, or feel

    77% Important

    Spend time using your hands to handle, control, or feel objects, tools or controls.

  18. Outdoors, under cover

    77% Important

    Work outdoors, under cover (e.g., in an open shed).

  19. Repeating same tasks

    76% Important

    Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.

  20. In an enclosed vehicle or equipment

    76% Important

    Work in a closed vehicle (e.g., car).

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Relationships

    86% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  2. Support

    62% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  3. Independence

    48% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  4. Working conditions

    43% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  5. Achievement

    24% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  6. Recognition

    24% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Practical

    100% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  2. Administrative

    62% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  3. Helping

    48% Important

    Working with people. Helping or providing service to others.

  4. Enterprising

    43% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  5. Analytical

    14% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  6. Creative

    14% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 39-6011.00 - Baggage Porters and Bellhops.

All Other Hospitality Workers

  • $1,015 Weekly Pay
  • Strong Future Growth

Doorpersons and Luggage Porters

  • 1,100 workers Employment Size
  • Entry level Skill level rating
  • 46% Full-Time Full-Time Share
  • 41 hours Average full-time
  • 32 years Average age
  • 14% female Gender Share

Doorpersons or Luggage Porters assist guests in accommodation establishments or passengers in transport terminals by attending to and carrying luggage, welcoming and escorting guests, and attending to their general needs on arrival and departure.

You can work as a Doorperson or Luggage Porter without formal qualifications, however, they may be useful. Some workers have Vocational Education and Training (VET) qualifications in areas such as hospitality.

Tasks
  • Escorts guests or residents to their rooms.
  • Assists with baggage.
  • Advises guests or residents of in-house facilities and local attractions.
  • Receives and distributes mail, telegrams, packages and messages to rooms.
  • Delivers newspapers to rooms and lounges.
  • May clean patrons' shoes and arrange cleaning and laundering of clothing.
  • Runs errands as directed.
  • May clean public areas.

You can work as a Doorperson or Luggage Porter without formal qualifications, however, they may be useful. Some workers have Vocational Education and Training (VET) qualifications in areas such as hospitality.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Tourism, Travel and Hospitality VET training pathways.

We're working on this content

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Customer and personal service

    59% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  2. English language

    43% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  3. Public safety and security

    43% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  4. Transportation

    35% Skill level

    Moving people or goods by air, rail, sea, or road.

  5. Psychology

    35% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  6. Education and training

    31% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  7. Computers and electronics

    29% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  8. Administration and management

    28% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  9. Sales and marketing

    27% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  10. Foreign language

    25% Skill level

    Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

  11. Geography

    24% Skill level

    Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.

  12. Sociology and anthropology

    23% Skill level

    Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

  13. Clerical

    21% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  14. Mathematics

    21% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  15. Philosophy and theology

    21% Skill level

    Philosophical systems and religions, including their basic principles, values, ethics, ways of thinking, customs, practices, and impact on society.

  16. Communications and media

    20% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  17. Personnel and human resources

    19% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  18. Law and government

    18% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  19. Telecommunications

    16% Skill level

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

  20. Economics and accounting

    11% Skill level

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

Skills

Skills can be improved through training or experience.

  1. Serving others

    46% Skill level

    Looking for ways to help people.

  2. Active listening

    36% Skill level

    Listening to others, not interrupting, and asking good questions.

  3. Coordination with others

    36% Skill level

    Being adaptable and coordinating work with other people.

  4. Critical thinking

    36% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  5. Reading comprehension

    36% Skill level

    Reading work related information.

  6. Social perceptiveness

    34% Skill level

    Understanding why people react the way they do.

  7. Speaking

    34% Skill level

    Talking to others.

  8. Monitoring

    34% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  9. Complex problem solving

    32% Skill level

    Noticing a problem and figuring out the best way to solve it.

  10. Judgment and decision making

    32% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  11. Instructing

    32% Skill level

    Teaching people how to do something.

  12. Time management

    30% Skill level

    Managing your own and other peoples' time to get work done.

  13. Active learning

    29% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  14. Learning strategies

    29% Skill level

    Figuring out the best way to teach or learn something new.

  15. Operation and control

    27% Skill level

    Controlling equipment or systems.

  16. Operation monitoring

    27% Skill level

    Watching gauges, dials, or other indicators to make sure a machine is working properly.

  17. Writing

    27% Skill level

    Writing things for co-workers or customers.

  18. Management of personnel resources

    25% Skill level

    Motivating, developing, and directing people as they work, and choosing the best people for the job.

  19. Negotiation

    25% Skill level

    Bringing people together and trying to sort out their differences.

  20. Persuasion

    25% Skill level

    Talking people into changing their minds or their behaviour.

Abilities

Workers use these physical and mental abilities.

  1. Static strength

    57% Skill level

    Lift, push, pull, or carry things.

  2. Oral expression

    54% Skill level

    Communicate by speaking.

  3. Trunk strength

    48% Skill level

    Use your abdominal and lower back muscles a number of times without 'giving out' or fatiguing.

  4. Speech recognition

    48% Skill level

    Identify and understand the speech of another person.

  5. Extent flexibility

    46% Skill level

    Bend, stretch, twist, or reach with your body, arms, and/or legs.

  6. Speech clarity

    45% Skill level

    Speak clearly so others can understand you.

  7. Oral comprehension

    43% Skill level

    Listen to and understand what people say.

  8. Selective attention

    43% Skill level

    Pay attention to something without being distracted.

  9. Problem spotting

    41% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  10. Stamina

    41% Skill level

    Exercise for a long time without getting winded or out of breath.

  11. Far vision

    39% Skill level

    See details that are far away.

  12. Near vision

    39% Skill level

    See details that are up-close (within a few feet).

  13. Multilimb coordination

    37% Skill level

    Use your arms and/or legs at the same time while sitting, standing, or lying down.

  14. Multitasking

    37% Skill level

    Do two or more things at the same time.

  15. Whole body coordination

    37% Skill level

    Move your arms, legs, and body together.

  16. Auditory attention

    36% Skill level

    Pay attention to a certain sound when there are other distracting sounds.

  17. Control precision

    36% Skill level

    Quickly change the controls of a machine, car, truck or boat.

  18. Deductive reasoning

    34% Skill level

    Use general rules to find answers or solve problems logically.

  19. Manual dexterity

    34% Skill level

    Quickly move your hand to grasp, manipulate, or assemble objects.

  20. Sorting or ordering

    32% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

Activities

These are kinds of activities workers regularly do in this job.

  1. Handling and moving objects

    72% Skill level

    Using hands and arms in handling, installing, positioning, moving and manipulating objects.

  2. Building good relationships

    60% Skill level

    Building good working relationships and keeping them over time.

  3. Doing physically active work

    58% Skill level

    Use your arms, legs and whole body, such as climbing, lifting, balancing, walking, stooping, and handling objects.

  4. Working with the public

    51% Skill level

    Greeting or serving customers, clients or guests, and public speaking or performing.

  5. Helping and caring for others

    49% Skill level

    Providing personal assistance, medical attention, or emotional support.

  6. Making decisions and solving problems

    46% Skill level

    Using information to work out the best solution and solve problems.

  7. Looking for changes over time

    43% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  8. Collecting and organising information

    42% Skill level

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  9. Assessing and evaluating things

    40% Skill level

    Working out the value, importance, or quality of things, services or people.

  10. Keeping your knowledge up-to-date

    40% Skill level

    Keeping up-to-date with technology and new ideas.

  11. Researching and investigating

    39% Skill level

    Looking for, getting and understanding different kinds of information.

  12. Planning and prioritising work

    38% Skill level

    Deciding on goals and putting together a detailed plan to get the work done.

  13. Communicating within a team

    37% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  14. Monitoring people, processes and things

    35% Skill level

    Checking objects, actions, or events, and keeping an eye out for problems.

  15. Checking compliance with standards

    34% Skill level

    Deciding whether events or processes comply with laws, regulations, or standards.

  16. Negotiating and resolving conflicts

    34% Skill level

    Handling complaints and disagreements, and negotiating with people.

  17. Driving vehicles or equipment

    34% Skill level

    Running, manoeuvring, navigating, or driving things like forklifts, vehicles, aircraft, or water craft.

  18. Training and teaching others

    32% Skill level

    Understanding the needs of others, developing training programs, and teaching or instructing.

  19. Estimating amounts, costs and resources

    31% Skill level

    Working out sizes, distances, amounts, time, costs, resources, or materials needed for a task.

  20. Leading and encouraging a team

    28% Skill level

    Encouraging and building trust, respect, and cooperation among team members.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 39-6011.00 - Baggage Porters and Bellhops.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Contact with people

    96% Important

    Have contact with people by telephone, face-to-face, or any other way.

  2. Face-to-face discussions

    94% Important

    Talk with people face-to-face.

  3. Spend time standing

    93% Important

    Spend time standing at work.

  4. Teamwork

    93% Important

    Work with people in a group or team.

  5. Physically close to people

    89% Important

    Work physically close to other people.

  6. Outdoors, exposed to weather

    86% Important

    Work outdoors, exposed to the weather.

  7. Walking and running

    84% Important

    Spend time walking and running.

  8. Frequent decision making

    83% Important

    Frequently make decisions that impact other people.

  9. Very hot or cold temperatures

    83% Important

    Work in very hot or cold temperatures.

  10. Telephone

    81% Important

    Talk on the telephone.

  11. Contact with the public

    81% Important

    Work with customers or the public.

  12. Freedom to make decisions

    80% Important

    Have freedom to make decision on your own.

  13. Making repetitive motions

    78% Important

    Spend time making repetitive motions.

  14. Angry or unpleasant people

    78% Important

    Deal with unpleasant, angry, or rude people.

  15. Indoors, heat controlled

    77% Important

    Work indoors with access to heating or cooling.

  16. Being exact or accurate

    77% Important

    Be very exact or highly accurate.

  17. Using your hands to handle, control, or feel

    77% Important

    Spend time using your hands to handle, control, or feel objects, tools or controls.

  18. Outdoors, under cover

    77% Important

    Work outdoors, under cover (e.g., in an open shed).

  19. Repeating same tasks

    76% Important

    Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.

  20. In an enclosed vehicle or equipment

    76% Important

    Work in a closed vehicle (e.g., car).

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Relationships

    86% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  2. Support

    62% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  3. Independence

    48% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  4. Working conditions

    43% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  5. Achievement

    24% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  6. Recognition

    24% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Practical

    100% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  2. Administrative

    62% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  3. Helping

    48% Important

    Working with people. Helping or providing service to others.

  4. Enterprising

    43% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  5. Analytical

    14% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  6. Creative

    14% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 39-6011.00 - Baggage Porters and Bellhops.
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