ALERT The future growth information does not take account of the impact of COVID-19. If you are affected by COVID-19 there is a range of support available.

Information Officers

ANZSCO ID 5412

Overview

All Information Officers

  • $1,192 Weekly Pay
  • Moderate Future Growth
  • 95,300 workers Employment Size
  • Lower skill Skill level rating
  • 70% Full-Time Full-Time Share
  • 40 hours Average full-time
  • 39 years Average age
  • 70% female Gender Share

Information Officers respond to personal, written and telephone inquiries and complaints about the organisation's goods and services, provide information and refer people to other sources.

You can work as an Information Officer without formal qualifications, however, they may be useful. Some workers have Vocational Education and Training (VET) or university qualifications in areas such as business, management, commerce, information technology, accounting or another related field.

Tasks
  • answering inquiries about goods and services, and providing information about their availability, location, price and related issues
  • responding to inquiries about problems and providing advice, information and assistance
  • recording information about inquiries and complaints
  • referring complex inquiries to team leaders or expert advisers
  • issuing relevant forms, information kits and brochures to interested parties
  • accessing and operating computer network systems and communication systems such as public address and paging systems
  • may refer inquiries to other sources

Prospects

Pathways

You can work as an Information Officer without formal qualifications, however, they may be useful. Some workers have Vocational Education and Training (VET) or university qualifications in areas such as business, management, commerce, information technology, accounting or another related field.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • Course Seeker to search and compare higher education courses.
  • ComparED to compare undergraduate and postgraduate student experiences and outcomes.
  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Tourism, Travel and Hospitality VET training pathways.

Skills & Knowledge

Employers look for Information Officers who can communicate clearly with others and provide good customer service.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Clerical

    67% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  2. Customer and personal service

    59% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  3. English language

    51% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  4. Computers and electronics

    49% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  5. Administration and management

    32% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  6. Mathematics

    29% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  7. Communications and media

    26% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  8. Personnel and human resources

    25% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  9. Public safety and security

    24% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  10. Education and training

    23% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  11. Psychology

    22% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  12. Medicine and dentistry

    21% Skill level

    Diagnose and treat human injuries, diseases, and deformities, including preventive health-care measures.

  13. Telecommunications

    20% Skill level

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

  14. Law and government

    18% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  15. Economics and accounting

    18% Skill level

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  16. Therapy and counselling

    17% Skill level

    Diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and career counselling and guidance.

  17. Sales and marketing

    16% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  18. Sociology and anthropology

    16% Skill level

    Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

  19. Philosophy and theology

    16% Skill level

    Philosophical systems and religions, including their basic principles, values, ethics, ways of thinking, customs, practices, and impact on society.

  20. Production and processing

    11% Skill level

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

Skills

Skills can be improved through training or experience.

  1. Active listening

    48% Skill level

    Listening to others, not interrupting, and asking good questions.

  2. Reading comprehension

    46% Skill level

    Reading work related information.

  3. Critical thinking

    45% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  4. Serving others

    45% Skill level

    Looking for ways to help people.

  5. Writing

    45% Skill level

    Writing things for co-workers or customers.

  6. Speaking

    43% Skill level

    Talking to others.

  7. Social perceptiveness

    41% Skill level

    Understanding why people react the way they do.

  8. Coordination with others

    39% Skill level

    Being adaptable and coordinating work with other people.

  9. Time management

    39% Skill level

    Managing your own and other peoples' time to get work done.

  10. Complex problem solving

    39% Skill level

    Noticing a problem and figuring out the best way to solve it.

  11. Persuasion

    37% Skill level

    Talking people into changing their minds or their behaviour.

  12. Monitoring

    36% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  13. Negotiation

    36% Skill level

    Bringing people together and trying to sort out their differences.

  14. Active learning

    34% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  15. Instructing

    34% Skill level

    Teaching people how to do something.

  16. Learning strategies

    34% Skill level

    Figuring out the best way to teach or learn something new.

  17. Judgment and decision making

    30% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  18. Management of personnel resources

    30% Skill level

    Motivating, developing, and directing people as they work, and choosing the best people for the job.

  19. Systems analysis

    30% Skill level

    Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.

  20. Systems evaluation

    29% Skill level

    Measuring how well a system is working and how to improve it.

Abilities

Workers use these physical and mental abilities.

  1. Oral expression

    52% Skill level

    Communicate by speaking.

  2. Speech recognition

    52% Skill level

    Identify and understand the speech of another person.

  3. Oral comprehension

    50% Skill level

    Listen to and understand what people say.

  4. Near vision

    46% Skill level

    See details that are up-close (within a few feet).

  5. Written comprehension

    46% Skill level

    Read and understand written information.

  6. Written expression

    46% Skill level

    Write in a way that people can understand.

  7. Speech clarity

    45% Skill level

    Speak clearly so others can understand you.

  8. Sorting or ordering

    43% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  9. Deductive reasoning

    41% Skill level

    Use general rules to find answers or solve problems logically.

  10. Inductive reasoning

    41% Skill level

    Use lots of detailed information to come up with answers or make general rules.

  11. Problem spotting

    41% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  12. Selective attention

    39% Skill level

    Pay attention to something without being distracted.

  13. Far vision

    37% Skill level

    See details that are far away.

  14. Multitasking

    36% Skill level

    Do two or more things at the same time.

  15. Brainstorming

    36% Skill level

    Come up with a number of ideas about a topic, even if the ideas aren't very good.

  16. Perceptual speed

    36% Skill level

    Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.

  17. Memorization

    34% Skill level

    Remember things like words, numbers, pictures, and procedures.

  18. Mathematics

    32% Skill level

    Choose the right maths method or formula to solve a problem.

  19. Working with numbers

    32% Skill level

    Add, subtract, multiply, or divide.

  20. Finger dexterity

    30% Skill level

    Put together small parts with your fingers.

Activities

These are kinds of activities workers regularly do in this job.

  1. Building good relationships

    71% Skill level

    Building good working relationships and keeping them over time.

  2. Working with the public

    68% Skill level

    Greeting or serving customers, clients or guests, and public speaking or performing.

  3. Collecting and organising information

    62% Skill level

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  4. Keeping your knowledge up-to-date

    62% Skill level

    Keeping up-to-date with technology and new ideas.

  5. Providing office support

    61% Skill level

    Doing day-to-day office work such as filing and processing paperwork.

  6. Looking for changes over time

    56% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  7. Helping and caring for others

    56% Skill level

    Providing personal assistance, medical attention, or emotional support.

  8. Monitoring people, processes and things

    54% Skill level

    Checking objects, actions, or events, and keeping an eye out for problems.

  9. Researching and investigating

    53% Skill level

    Looking for, getting and understanding different kinds of information.

  10. Documenting or recording information

    53% Skill level

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  11. Communicating within a team

    52% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  12. Planning and prioritising work

    52% Skill level

    Deciding on goals and putting together a detailed plan to get the work done.

  13. Communicating with the public

    52% Skill level

    Giving information to the public, business or government by telephone, in writing, or in person.

  14. Assessing and evaluating things

    50% Skill level

    Working out the value, importance, or quality of things, services or people.

  15. Making decisions and solving problems

    49% Skill level

    Using information to work out the best solution and solve problems.

  16. Working with computers

    47% Skill level

    Using computers to program, write software, set up functions, enter data, or process information.

  17. Checking compliance with standards

    41% Skill level

    Deciding whether events or processes comply with laws, regulations, or standards.

  18. Explaining things to people

    39% Skill level

    Helping people to understand and use information.

  19. Training and teaching others

    36% Skill level

    Understanding the needs of others, developing training programs, and teaching or instructing.

  20. Leading and encouraging a team

    34% Skill level

    Encouraging and building trust, respect, and cooperation among team members.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-4171.00 - Receptionists and Information Clerks.

Work Environment

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Contact with people

    100% Important

    Have contact with people by telephone, face-to-face, or any other way.

  2. Telephone

    99% Important

    Talk on the telephone.

  3. Indoors, heat controlled

    96% Important

    Work indoors with access to heating or cooling.

  4. Face-to-face discussions

    94% Important

    Talk with people face-to-face.

  5. Contact with the public

    93% Important

    Work with customers or the public.

  6. Spend time sitting

    92% Important

    Spend time sitting at work.

  7. Electronic mail

    92% Important

    Use electronic mail.

  8. Teamwork

    89% Important

    Work with people in a group or team.

  9. Repeating same tasks

    87% Important

    Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.

  10. Frequent decision making

    85% Important

    Frequently make decisions that impact other people.

  11. Being exact or accurate

    84% Important

    Be very exact or highly accurate.

  12. Letters and memos

    82% Important

    Write letters and memos.

  13. Impact of decisions

    79% Important

    Make decisions that have a large impact on other people.

  14. Unstructured work

    79% Important

    Have freedom to decide on tasks, priorities, and goals.

  15. Freedom to make decisions

    77% Important

    Have freedom to make decision on your own.

  16. Time pressure

    75% Important

    Work to strict deadlines.

  17. Angry or unpleasant people

    74% Important

    Deal with unpleasant, angry, or rude people.

  18. Making repetitive motions

    69% Important

    Spend time making repetitive motions.

  19. Conflict situations

    65% Important

    Deal with conflict or disagreements.

  20. Competition

    65% Important

    Compete with others, or be aware of competitive pressures.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Relationships

    81% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  2. Support

    57% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  3. Achievement

    43% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  4. Independence

    43% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  5. Working conditions

    38% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  6. Recognition

    33% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Administrative

    95% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  2. Enterprising

    76% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  3. Helping

    48% Important

    Working with people. Helping or providing service to others.

  4. Practical

    24% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  5. Analytical

    14% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  6. Creative

    14% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-4171.00 - Receptionists and Information Clerks.

All Information Officers

  • $1,192 Weekly Pay
  • Moderate Future Growth
  • 95,300 workers Employment Size
  • Lower skill Skill level rating
  • 70% Full-Time Full-Time Share
  • 40 hours Average full-time
  • 39 years Average age
  • 70% female Gender Share

Information Officers respond to personal, written and telephone inquiries and complaints about the organisation's goods and services, provide information and refer people to other sources.

You can work as an Information Officer without formal qualifications, however, they may be useful. Some workers have Vocational Education and Training (VET) or university qualifications in areas such as business, management, commerce, information technology, accounting or another related field.

Tasks
  • answering inquiries about goods and services, and providing information about their availability, location, price and related issues
  • responding to inquiries about problems and providing advice, information and assistance
  • recording information about inquiries and complaints
  • referring complex inquiries to team leaders or expert advisers
  • issuing relevant forms, information kits and brochures to interested parties
  • accessing and operating computer network systems and communication systems such as public address and paging systems
  • may refer inquiries to other sources

You can work as an Information Officer without formal qualifications, however, they may be useful. Some workers have Vocational Education and Training (VET) or university qualifications in areas such as business, management, commerce, information technology, accounting or another related field.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • Course Seeker to search and compare higher education courses.
  • ComparED to compare undergraduate and postgraduate student experiences and outcomes.
  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Tourism, Travel and Hospitality VET training pathways.

Employers look for Information Officers who can communicate clearly with others and provide good customer service.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Clerical

    67% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  2. Customer and personal service

    59% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  3. English language

    51% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  4. Computers and electronics

    49% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  5. Administration and management

    32% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  6. Mathematics

    29% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  7. Communications and media

    26% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  8. Personnel and human resources

    25% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  9. Public safety and security

    24% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  10. Education and training

    23% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  11. Psychology

    22% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  12. Medicine and dentistry

    21% Skill level

    Diagnose and treat human injuries, diseases, and deformities, including preventive health-care measures.

  13. Telecommunications

    20% Skill level

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

  14. Law and government

    18% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  15. Economics and accounting

    18% Skill level

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  16. Therapy and counselling

    17% Skill level

    Diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and career counselling and guidance.

  17. Sales and marketing

    16% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  18. Sociology and anthropology

    16% Skill level

    Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

  19. Philosophy and theology

    16% Skill level

    Philosophical systems and religions, including their basic principles, values, ethics, ways of thinking, customs, practices, and impact on society.

  20. Production and processing

    11% Skill level

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

Skills

Skills can be improved through training or experience.

  1. Active listening

    48% Skill level

    Listening to others, not interrupting, and asking good questions.

  2. Reading comprehension

    46% Skill level

    Reading work related information.

  3. Critical thinking

    45% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  4. Serving others

    45% Skill level

    Looking for ways to help people.

  5. Writing

    45% Skill level

    Writing things for co-workers or customers.

  6. Speaking

    43% Skill level

    Talking to others.

  7. Social perceptiveness

    41% Skill level

    Understanding why people react the way they do.

  8. Coordination with others

    39% Skill level

    Being adaptable and coordinating work with other people.

  9. Time management

    39% Skill level

    Managing your own and other peoples' time to get work done.

  10. Complex problem solving

    39% Skill level

    Noticing a problem and figuring out the best way to solve it.

  11. Persuasion

    37% Skill level

    Talking people into changing their minds or their behaviour.

  12. Monitoring

    36% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  13. Negotiation

    36% Skill level

    Bringing people together and trying to sort out their differences.

  14. Active learning

    34% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  15. Instructing

    34% Skill level

    Teaching people how to do something.

  16. Learning strategies

    34% Skill level

    Figuring out the best way to teach or learn something new.

  17. Judgment and decision making

    30% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  18. Management of personnel resources

    30% Skill level

    Motivating, developing, and directing people as they work, and choosing the best people for the job.

  19. Systems analysis

    30% Skill level

    Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.

  20. Systems evaluation

    29% Skill level

    Measuring how well a system is working and how to improve it.

Abilities

Workers use these physical and mental abilities.

  1. Oral expression

    52% Skill level

    Communicate by speaking.

  2. Speech recognition

    52% Skill level

    Identify and understand the speech of another person.

  3. Oral comprehension

    50% Skill level

    Listen to and understand what people say.

  4. Near vision

    46% Skill level

    See details that are up-close (within a few feet).

  5. Written comprehension

    46% Skill level

    Read and understand written information.

  6. Written expression

    46% Skill level

    Write in a way that people can understand.

  7. Speech clarity

    45% Skill level

    Speak clearly so others can understand you.

  8. Sorting or ordering

    43% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  9. Deductive reasoning

    41% Skill level

    Use general rules to find answers or solve problems logically.

  10. Inductive reasoning

    41% Skill level

    Use lots of detailed information to come up with answers or make general rules.

  11. Problem spotting

    41% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  12. Selective attention

    39% Skill level

    Pay attention to something without being distracted.

  13. Far vision

    37% Skill level

    See details that are far away.

  14. Multitasking

    36% Skill level

    Do two or more things at the same time.

  15. Brainstorming

    36% Skill level

    Come up with a number of ideas about a topic, even if the ideas aren't very good.

  16. Perceptual speed

    36% Skill level

    Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.

  17. Memorization

    34% Skill level

    Remember things like words, numbers, pictures, and procedures.

  18. Mathematics

    32% Skill level

    Choose the right maths method or formula to solve a problem.

  19. Working with numbers

    32% Skill level

    Add, subtract, multiply, or divide.

  20. Finger dexterity

    30% Skill level

    Put together small parts with your fingers.

Activities

These are kinds of activities workers regularly do in this job.

  1. Building good relationships

    71% Skill level

    Building good working relationships and keeping them over time.

  2. Working with the public

    68% Skill level

    Greeting or serving customers, clients or guests, and public speaking or performing.

  3. Collecting and organising information

    62% Skill level

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  4. Keeping your knowledge up-to-date

    62% Skill level

    Keeping up-to-date with technology and new ideas.

  5. Providing office support

    61% Skill level

    Doing day-to-day office work such as filing and processing paperwork.

  6. Looking for changes over time

    56% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  7. Helping and caring for others

    56% Skill level

    Providing personal assistance, medical attention, or emotional support.

  8. Monitoring people, processes and things

    54% Skill level

    Checking objects, actions, or events, and keeping an eye out for problems.

  9. Researching and investigating

    53% Skill level

    Looking for, getting and understanding different kinds of information.

  10. Documenting or recording information

    53% Skill level

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  11. Communicating within a team

    52% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  12. Planning and prioritising work

    52% Skill level

    Deciding on goals and putting together a detailed plan to get the work done.

  13. Communicating with the public

    52% Skill level

    Giving information to the public, business or government by telephone, in writing, or in person.

  14. Assessing and evaluating things

    50% Skill level

    Working out the value, importance, or quality of things, services or people.

  15. Making decisions and solving problems

    49% Skill level

    Using information to work out the best solution and solve problems.

  16. Working with computers

    47% Skill level

    Using computers to program, write software, set up functions, enter data, or process information.

  17. Checking compliance with standards

    41% Skill level

    Deciding whether events or processes comply with laws, regulations, or standards.

  18. Explaining things to people

    39% Skill level

    Helping people to understand and use information.

  19. Training and teaching others

    36% Skill level

    Understanding the needs of others, developing training programs, and teaching or instructing.

  20. Leading and encouraging a team

    34% Skill level

    Encouraging and building trust, respect, and cooperation among team members.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-4171.00 - Receptionists and Information Clerks.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Contact with people

    100% Important

    Have contact with people by telephone, face-to-face, or any other way.

  2. Telephone

    99% Important

    Talk on the telephone.

  3. Indoors, heat controlled

    96% Important

    Work indoors with access to heating or cooling.

  4. Face-to-face discussions

    94% Important

    Talk with people face-to-face.

  5. Contact with the public

    93% Important

    Work with customers or the public.

  6. Spend time sitting

    92% Important

    Spend time sitting at work.

  7. Electronic mail

    92% Important

    Use electronic mail.

  8. Teamwork

    89% Important

    Work with people in a group or team.

  9. Repeating same tasks

    87% Important

    Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.

  10. Frequent decision making

    85% Important

    Frequently make decisions that impact other people.

  11. Being exact or accurate

    84% Important

    Be very exact or highly accurate.

  12. Letters and memos

    82% Important

    Write letters and memos.

  13. Impact of decisions

    79% Important

    Make decisions that have a large impact on other people.

  14. Unstructured work

    79% Important

    Have freedom to decide on tasks, priorities, and goals.

  15. Freedom to make decisions

    77% Important

    Have freedom to make decision on your own.

  16. Time pressure

    75% Important

    Work to strict deadlines.

  17. Angry or unpleasant people

    74% Important

    Deal with unpleasant, angry, or rude people.

  18. Making repetitive motions

    69% Important

    Spend time making repetitive motions.

  19. Conflict situations

    65% Important

    Deal with conflict or disagreements.

  20. Competition

    65% Important

    Compete with others, or be aware of competitive pressures.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Relationships

    81% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  2. Support

    57% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  3. Achievement

    43% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  4. Independence

    43% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  5. Working conditions

    38% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  6. Recognition

    33% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Administrative

    95% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  2. Enterprising

    76% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  3. Helping

    48% Important

    Working with people. Helping or providing service to others.

  4. Practical

    24% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  5. Analytical

    14% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  6. Creative

    14% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-4171.00 - Receptionists and Information Clerks.
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