ALERT The future growth information does not take account of the impact of COVID-19. If you are affected by COVID-19 there is a range of support available.

Couriers and Postal Deliverers

ANZSCO ID 5612

Overview

All Couriers and Postal Deliverers

  • $1,277 Weekly Pay
  • Stable Future Growth
  • 49,100 workers Employment Size
  • Entry level Skill level rating
  • 73% Full-Time Full-Time Share
  • 45 hours Average full-time
  • 49 years Average age
  • 17% female Gender Share

Couriers and Postal Deliverers deliver small items such as documents, messages, mail and parcels.

You can work as a Courier or Postal Deliverer without formal qualifications. Some on the job training may be provided. A certificate II or III in driving operations might be helpful.

Tasks
  • sorting and sequencing items for delivery
  • delivering mail, parcels, documents and other items to customers' premises and mailboxes
  • receiving orders for deliveries from customers
  • collecting signatures and charges for cash-on-delivery orders
  • issuing and collecting receipts for pick-up and delivery items
  • keeping records of items received and delivered
  • maintaining walk books, directories, mail counts, equipment maintenance logs and other delivery records
  • loading and unloading mail conveyances and internal mail handling equipment
  • assisting with receipting inward mail, checking wrongly addressed, missorted, undelivered and redirected mail, and processing freepost and underpaid mail

Prospects

Pathways

You can work as a Courier or Postal Deliverer without formal qualifications. Some on the job training may be provided. A certificate II or III in driving operations might be helpful.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Transport and Logistics Training Package VET training pathways.

Skills & Knowledge

Employers look for Couriers and Postal Deliverers who are reliable, have good people skills and who can work independently.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Customer and personal service

    51% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  2. Transportation

    46% Skill level

    Moving people or goods by air, rail, sea, or road.

  3. English language

    41% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  4. Computers and electronics

    31% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  5. Public safety and security

    28% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  6. Clerical

    28% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  7. Geography

    27% Skill level

    Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.

  8. Law and government

    26% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  9. Administration and management

    25% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  10. Medicine and dentistry

    24% Skill level

    Diagnose and treat human injuries, diseases, and deformities, including preventive health-care measures.

  11. Mathematics

    24% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  12. Chemistry

    22% Skill level

    Chemical composition, structure, and properties. How chemicals are made, used, mixed, and can change.

  13. Education and training

    20% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  14. Communications and media

    19% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  15. Production and processing

    18% Skill level

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

  16. Sales and marketing

    17% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  17. Mechanical

    15% Skill level

    Machines and tools, including their designs, uses, repair, and maintenance.

  18. Personnel and human resources

    13% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  19. Telecommunications

    13% Skill level

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

  20. Economics and accounting

    10% Skill level

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

Skills

Skills can be improved through training or experience.

  1. Active listening

    41% Skill level

    Listening to others, not interrupting, and asking good questions.

  2. Reading comprehension

    41% Skill level

    Reading work related information.

  3. Time management

    39% Skill level

    Managing your own and other peoples' time to get work done.

  4. Writing

    39% Skill level

    Writing things for co-workers or customers.

  5. Speaking

    37% Skill level

    Talking to others.

  6. Critical thinking

    37% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  7. Serving others

    37% Skill level

    Looking for ways to help people.

  8. Coordination with others

    34% Skill level

    Being adaptable and coordinating work with other people.

  9. Social perceptiveness

    34% Skill level

    Understanding why people react the way they do.

  10. Complex problem solving

    34% Skill level

    Noticing a problem and figuring out the best way to solve it.

  11. Active learning

    32% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  12. Operation and control

    32% Skill level

    Controlling equipment or systems.

  13. Monitoring

    30% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  14. Mathematics

    30% Skill level

    Using maths to solve problems.

  15. Operation monitoring

    30% Skill level

    Watching gauges, dials, or other indicators to make sure a machine is working properly.

  16. Judgment and decision making

    29% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  17. Learning strategies

    27% Skill level

    Figuring out the best way to teach or learn something new.

  18. Systems analysis

    27% Skill level

    Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.

  19. Persuasion

    25% Skill level

    Talking people into changing their minds or their behaviour.

  20. Negotiation

    25% Skill level

    Bringing people together and trying to sort out their differences.

Abilities

Workers use these physical and mental abilities.

  1. Speech recognition

    50% Skill level

    Identify and understand the speech of another person.

  2. Near vision

    46% Skill level

    See details that are up-close (within a few feet).

  3. Multilimb coordination

    45% Skill level

    Use your arms and/or legs at the same time while sitting, standing, or lying down.

  4. Oral comprehension

    45% Skill level

    Listen to and understand what people say.

  5. Oral expression

    43% Skill level

    Communicate by speaking.

  6. Written comprehension

    43% Skill level

    Read and understand written information.

  7. Control precision

    43% Skill level

    Quickly change the controls of a machine, car, truck or boat.

  8. Sorting or ordering

    43% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  9. Deductive reasoning

    41% Skill level

    Use general rules to find answers or solve problems logically.

  10. Speech clarity

    41% Skill level

    Speak clearly so others can understand you.

  11. Far vision

    39% Skill level

    See details that are far away.

  12. Categorising

    39% Skill level

    Come up with different ways of grouping things.

  13. Manual dexterity

    39% Skill level

    Quickly move your hand to grasp, manipulate, or assemble objects.

  14. Arm-hand steadiness

    37% Skill level

    Keep your hand or arm steady.

  15. Depth perception

    37% Skill level

    Decide which thing is closer or further away from you, or decide how far away it is.

  16. Perceptual speed

    37% Skill level

    Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.

  17. Problem spotting

    37% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  18. Finger dexterity

    36% Skill level

    Put together small parts with your fingers.

  19. Written expression

    34% Skill level

    Write in a way that people can understand.

  20. Inductive reasoning

    32% Skill level

    Use lots of detailed information to come up with answers or make general rules.

Activities

These are kinds of activities workers regularly do in this job.

  1. Handling and moving objects

    66% Skill level

    Using hands and arms in handling, installing, positioning, moving and manipulating objects.

  2. Building good relationships

    58% Skill level

    Building good working relationships and keeping them over time.

  3. Monitoring people, processes and things

    55% Skill level

    Checking objects, actions, or events, and keeping an eye out for problems.

  4. Researching and investigating

    53% Skill level

    Looking for, getting and understanding different kinds of information.

  5. Looking for changes over time

    52% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  6. Planning and prioritising work

    51% Skill level

    Deciding on goals and putting together a detailed plan to get the work done.

  7. Doing physically active work

    50% Skill level

    Use your arms, legs and whole body, such as climbing, lifting, balancing, walking, stooping, and handling objects.

  8. Communicating within a team

    49% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  9. Documenting or recording information

    47% Skill level

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  10. Checking compliance with standards

    46% Skill level

    Deciding whether events or processes comply with laws, regulations, or standards.

  11. Keeping your knowledge up-to-date

    46% Skill level

    Keeping up-to-date with technology and new ideas.

  12. Making decisions and solving problems

    45% Skill level

    Using information to work out the best solution and solve problems.

  13. Helping and caring for others

    44% Skill level

    Providing personal assistance, medical attention, or emotional support.

  14. Communicating with the public

    44% Skill level

    Giving information to the public, business or government by telephone, in writing, or in person.

  15. Driving vehicles or equipment

    44% Skill level

    Running, manoeuvring, navigating, or driving things like forklifts, vehicles, aircraft, or water craft.

  16. Controlling equipment or machines

    42% Skill level

    Operating machines or processes either directly or using controls (not including computers or vehicles).

  17. Collecting and organising information

    42% Skill level

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  18. Working with the public

    42% Skill level

    Greeting or serving customers, clients or guests, and public speaking or performing.

  19. Assessing and evaluating things

    36% Skill level

    Working out the value, importance, or quality of things, services or people.

  20. Making sense of information and ideas

    31% Skill level

    Looking at, working with, and understanding data or information.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-5021.00 - Couriers and Messengers.

Work Environment

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Telephone

    99% Important

    Talk on the telephone.

  2. Freedom to make decisions

    96% Important

    Have freedom to make decision on your own.

  3. Face-to-face discussions

    94% Important

    Talk with people face-to-face.

  4. Time pressure

    94% Important

    Work to strict deadlines.

  5. Contact with people

    94% Important

    Have contact with people by telephone, face-to-face, or any other way.

  6. Electronic mail

    88% Important

    Use electronic mail.

  7. Spend time sitting

    85% Important

    Spend time sitting at work.

  8. Unstructured work

    83% Important

    Have freedom to decide on tasks, priorities, and goals.

  9. Being exact or accurate

    83% Important

    Be very exact or highly accurate.

  10. Teamwork

    82% Important

    Work with people in a group or team.

  11. In an enclosed vehicle or equipment

    81% Important

    Work in a closed vehicle (e.g., car).

  12. Indoors, heat controlled

    79% Important

    Work indoors with access to heating or cooling.

  13. Disease or infection

    78% Important

    Be exposed to disease or infections.

  14. Exposure to contaminants

    76% Important

    Be exposed to pollutants, gases, dust or odours.

  15. Making repetitive motions

    74% Important

    Spend time making repetitive motions.

  16. Outdoors, exposed to weather

    73% Important

    Work outdoors, exposed to the weather.

  17. Using your hands to handle, control, or feel

    73% Important

    Spend time using your hands to handle, control, or feel objects, tools or controls.

  18. Health and safety of others

    70% Important

    Take responsibility for the health and safety of others.

  19. Repeating same tasks

    70% Important

    Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.

  20. Wear common protective or safety equipment

    69% Important

    Wear equipment like safety shoes, glasses, gloves, hard hats or life jackets.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Relationships

    57% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  2. Support

    57% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  3. Independence

    38% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  4. Working conditions

    38% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  5. Achievement

    29% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  6. Recognition

    29% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Practical

    100% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  2. Administrative

    48% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  3. Enterprising

    43% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  4. Helping

    24% Important

    Working with people. Helping or providing service to others.

  5. Analytical

    14% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  6. Creative

    14% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-5021.00 - Couriers and Messengers.

All Couriers and Postal Deliverers

  • $1,277 Weekly Pay
  • Stable Future Growth
  • 49,100 workers Employment Size
  • Entry level Skill level rating
  • 73% Full-Time Full-Time Share
  • 45 hours Average full-time
  • 49 years Average age
  • 17% female Gender Share

Couriers and Postal Deliverers deliver small items such as documents, messages, mail and parcels.

You can work as a Courier or Postal Deliverer without formal qualifications. Some on the job training may be provided. A certificate II or III in driving operations might be helpful.

Tasks
  • sorting and sequencing items for delivery
  • delivering mail, parcels, documents and other items to customers' premises and mailboxes
  • receiving orders for deliveries from customers
  • collecting signatures and charges for cash-on-delivery orders
  • issuing and collecting receipts for pick-up and delivery items
  • keeping records of items received and delivered
  • maintaining walk books, directories, mail counts, equipment maintenance logs and other delivery records
  • loading and unloading mail conveyances and internal mail handling equipment
  • assisting with receipting inward mail, checking wrongly addressed, missorted, undelivered and redirected mail, and processing freepost and underpaid mail

You can work as a Courier or Postal Deliverer without formal qualifications. Some on the job training may be provided. A certificate II or III in driving operations might be helpful.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Transport and Logistics Training Package VET training pathways.

Employers look for Couriers and Postal Deliverers who are reliable, have good people skills and who can work independently.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Customer and personal service

    51% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  2. Transportation

    46% Skill level

    Moving people or goods by air, rail, sea, or road.

  3. English language

    41% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  4. Computers and electronics

    31% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  5. Public safety and security

    28% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  6. Clerical

    28% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  7. Geography

    27% Skill level

    Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.

  8. Law and government

    26% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  9. Administration and management

    25% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  10. Medicine and dentistry

    24% Skill level

    Diagnose and treat human injuries, diseases, and deformities, including preventive health-care measures.

  11. Mathematics

    24% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  12. Chemistry

    22% Skill level

    Chemical composition, structure, and properties. How chemicals are made, used, mixed, and can change.

  13. Education and training

    20% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  14. Communications and media

    19% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  15. Production and processing

    18% Skill level

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

  16. Sales and marketing

    17% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  17. Mechanical

    15% Skill level

    Machines and tools, including their designs, uses, repair, and maintenance.

  18. Personnel and human resources

    13% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  19. Telecommunications

    13% Skill level

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

  20. Economics and accounting

    10% Skill level

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

Skills

Skills can be improved through training or experience.

  1. Active listening

    41% Skill level

    Listening to others, not interrupting, and asking good questions.

  2. Reading comprehension

    41% Skill level

    Reading work related information.

  3. Time management

    39% Skill level

    Managing your own and other peoples' time to get work done.

  4. Writing

    39% Skill level

    Writing things for co-workers or customers.

  5. Speaking

    37% Skill level

    Talking to others.

  6. Critical thinking

    37% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  7. Serving others

    37% Skill level

    Looking for ways to help people.

  8. Coordination with others

    34% Skill level

    Being adaptable and coordinating work with other people.

  9. Social perceptiveness

    34% Skill level

    Understanding why people react the way they do.

  10. Complex problem solving

    34% Skill level

    Noticing a problem and figuring out the best way to solve it.

  11. Active learning

    32% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  12. Operation and control

    32% Skill level

    Controlling equipment or systems.

  13. Monitoring

    30% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  14. Mathematics

    30% Skill level

    Using maths to solve problems.

  15. Operation monitoring

    30% Skill level

    Watching gauges, dials, or other indicators to make sure a machine is working properly.

  16. Judgment and decision making

    29% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  17. Learning strategies

    27% Skill level

    Figuring out the best way to teach or learn something new.

  18. Systems analysis

    27% Skill level

    Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.

  19. Persuasion

    25% Skill level

    Talking people into changing their minds or their behaviour.

  20. Negotiation

    25% Skill level

    Bringing people together and trying to sort out their differences.

Abilities

Workers use these physical and mental abilities.

  1. Speech recognition

    50% Skill level

    Identify and understand the speech of another person.

  2. Near vision

    46% Skill level

    See details that are up-close (within a few feet).

  3. Multilimb coordination

    45% Skill level

    Use your arms and/or legs at the same time while sitting, standing, or lying down.

  4. Oral comprehension

    45% Skill level

    Listen to and understand what people say.

  5. Oral expression

    43% Skill level

    Communicate by speaking.

  6. Written comprehension

    43% Skill level

    Read and understand written information.

  7. Control precision

    43% Skill level

    Quickly change the controls of a machine, car, truck or boat.

  8. Sorting or ordering

    43% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  9. Deductive reasoning

    41% Skill level

    Use general rules to find answers or solve problems logically.

  10. Speech clarity

    41% Skill level

    Speak clearly so others can understand you.

  11. Far vision

    39% Skill level

    See details that are far away.

  12. Categorising

    39% Skill level

    Come up with different ways of grouping things.

  13. Manual dexterity

    39% Skill level

    Quickly move your hand to grasp, manipulate, or assemble objects.

  14. Arm-hand steadiness

    37% Skill level

    Keep your hand or arm steady.

  15. Depth perception

    37% Skill level

    Decide which thing is closer or further away from you, or decide how far away it is.

  16. Perceptual speed

    37% Skill level

    Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.

  17. Problem spotting

    37% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  18. Finger dexterity

    36% Skill level

    Put together small parts with your fingers.

  19. Written expression

    34% Skill level

    Write in a way that people can understand.

  20. Inductive reasoning

    32% Skill level

    Use lots of detailed information to come up with answers or make general rules.

Activities

These are kinds of activities workers regularly do in this job.

  1. Handling and moving objects

    66% Skill level

    Using hands and arms in handling, installing, positioning, moving and manipulating objects.

  2. Building good relationships

    58% Skill level

    Building good working relationships and keeping them over time.

  3. Monitoring people, processes and things

    55% Skill level

    Checking objects, actions, or events, and keeping an eye out for problems.

  4. Researching and investigating

    53% Skill level

    Looking for, getting and understanding different kinds of information.

  5. Looking for changes over time

    52% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  6. Planning and prioritising work

    51% Skill level

    Deciding on goals and putting together a detailed plan to get the work done.

  7. Doing physically active work

    50% Skill level

    Use your arms, legs and whole body, such as climbing, lifting, balancing, walking, stooping, and handling objects.

  8. Communicating within a team

    49% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  9. Documenting or recording information

    47% Skill level

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  10. Checking compliance with standards

    46% Skill level

    Deciding whether events or processes comply with laws, regulations, or standards.

  11. Keeping your knowledge up-to-date

    46% Skill level

    Keeping up-to-date with technology and new ideas.

  12. Making decisions and solving problems

    45% Skill level

    Using information to work out the best solution and solve problems.

  13. Helping and caring for others

    44% Skill level

    Providing personal assistance, medical attention, or emotional support.

  14. Communicating with the public

    44% Skill level

    Giving information to the public, business or government by telephone, in writing, or in person.

  15. Driving vehicles or equipment

    44% Skill level

    Running, manoeuvring, navigating, or driving things like forklifts, vehicles, aircraft, or water craft.

  16. Controlling equipment or machines

    42% Skill level

    Operating machines or processes either directly or using controls (not including computers or vehicles).

  17. Collecting and organising information

    42% Skill level

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  18. Working with the public

    42% Skill level

    Greeting or serving customers, clients or guests, and public speaking or performing.

  19. Assessing and evaluating things

    36% Skill level

    Working out the value, importance, or quality of things, services or people.

  20. Making sense of information and ideas

    31% Skill level

    Looking at, working with, and understanding data or information.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-5021.00 - Couriers and Messengers.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Telephone

    99% Important

    Talk on the telephone.

  2. Freedom to make decisions

    96% Important

    Have freedom to make decision on your own.

  3. Face-to-face discussions

    94% Important

    Talk with people face-to-face.

  4. Time pressure

    94% Important

    Work to strict deadlines.

  5. Contact with people

    94% Important

    Have contact with people by telephone, face-to-face, or any other way.

  6. Electronic mail

    88% Important

    Use electronic mail.

  7. Spend time sitting

    85% Important

    Spend time sitting at work.

  8. Unstructured work

    83% Important

    Have freedom to decide on tasks, priorities, and goals.

  9. Being exact or accurate

    83% Important

    Be very exact or highly accurate.

  10. Teamwork

    82% Important

    Work with people in a group or team.

  11. In an enclosed vehicle or equipment

    81% Important

    Work in a closed vehicle (e.g., car).

  12. Indoors, heat controlled

    79% Important

    Work indoors with access to heating or cooling.

  13. Disease or infection

    78% Important

    Be exposed to disease or infections.

  14. Exposure to contaminants

    76% Important

    Be exposed to pollutants, gases, dust or odours.

  15. Making repetitive motions

    74% Important

    Spend time making repetitive motions.

  16. Outdoors, exposed to weather

    73% Important

    Work outdoors, exposed to the weather.

  17. Using your hands to handle, control, or feel

    73% Important

    Spend time using your hands to handle, control, or feel objects, tools or controls.

  18. Health and safety of others

    70% Important

    Take responsibility for the health and safety of others.

  19. Repeating same tasks

    70% Important

    Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.

  20. Wear common protective or safety equipment

    69% Important

    Wear equipment like safety shoes, glasses, gloves, hard hats or life jackets.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Relationships

    57% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  2. Support

    57% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  3. Independence

    38% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  4. Working conditions

    38% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  5. Achievement

    29% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  6. Recognition

    29% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Practical

    100% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  2. Administrative

    48% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  3. Enterprising

    43% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  4. Helping

    24% Important

    Working with people. Helping or providing service to others.

  5. Analytical

    14% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  6. Creative

    14% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-5021.00 - Couriers and Messengers.
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