ALERT The future growth information does not take account of the impact of COVID-19. If you are affected by COVID-19 there is a range of support available.

Transport and Despatch Clerks

ANZSCO ID 5912

Overview

All Transport and Despatch Clerks

  • $1,356 Weekly Pay
  • Stable Future Growth
  • 43,300 workers Employment Size
  • Lower skill Skill level rating
  • 88% Full-Time Full-Time Share
  • 44 hours Average full-time
  • 42 years Average age
  • 35% female Gender Share

Transport and Despatch Clerks verify and maintain records of incoming and outgoing goods, prepare goods for despatch, arrange clearance and collection of imported cargo from customs and bond stores, and arrange shipment of cargo for export.

You can work as a Transport or Despatch Clerk without formal qualifications, however, a Vocational Education and Training (VET) course in logistics, warehousing operations, customs broking, international business or another related field may be useful.

Tasks
  • identifying items and containers of incoming and outgoing shipments and verifying them against consignment records
  • ensuring outgoing shipments are in good condition and meet specifications
  • arranging internal distribution of goods received
  • organising the despatch of goods with completed documentation
  • maintaining prescribed records of goods received and despatched
  • examining shipping documents and verifying cargo to be released
  • recording customs clearance requirements and authorising collection of cargo
  • calculating storage and clearance charges and billing customers
  • receiving details of outgoing cargo, and arranging bookings of freight space and collection of goods from customers
  • providing information to customers on custom tariffs, tariff classifications and concessions, and methods of clearing goods

Prospects

Pathways

You can work as a Transport or Despatch Clerk without formal qualifications, however, a Vocational Education and Training (VET) course in logistics, warehousing operations, customs broking, international business or another related field may be useful.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Transport and Logistics Training Package VET training pathways.

Skills & Knowledge

Employers look for Transport and Despatch Clerks who provide good customer service, can work independently as well as part of a team and can communicate clearly.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Clerical

    48% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  2. Production and processing

    45% Skill level

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

  3. Customer and personal service

    41% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  4. Administration and management

    41% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  5. Computers and electronics

    40% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  6. English language

    38% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  7. Mathematics

    37% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  8. Transportation

    33% Skill level

    Moving people or goods by air, rail, sea, or road.

  9. Education and training

    27% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  10. Public safety and security

    24% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  11. Mechanical

    19% Skill level

    Machines and tools, including their designs, uses, repair, and maintenance.

  12. Geography

    18% Skill level

    Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.

  13. Sales and marketing

    17% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  14. Law and government

    17% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  15. Communications and media

    14% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  16. Psychology

    14% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  17. Economics and accounting

    13% Skill level

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  18. Telecommunications

    12% Skill level

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

  19. Building and construction

    12% Skill level

    Materials, and methods used to construct or repair houses, buildings, or other structures like highways and roads.

  20. Personnel and human resources

    11% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

Skills

Skills can be improved through training or experience.

  1. Critical thinking

    43% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  2. Reading comprehension

    41% Skill level

    Reading work related information.

  3. Active listening

    39% Skill level

    Listening to others, not interrupting, and asking good questions.

  4. Coordination with others

    39% Skill level

    Being adaptable and coordinating work with other people.

  5. Monitoring

    39% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  6. Speaking

    37% Skill level

    Talking to others.

  7. Writing

    37% Skill level

    Writing things for co-workers or customers.

  8. Judgment and decision making

    36% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  9. Complex problem solving

    34% Skill level

    Noticing a problem and figuring out the best way to solve it.

  10. Mathematics

    34% Skill level

    Using maths to solve problems.

  11. Social perceptiveness

    32% Skill level

    Understanding why people react the way they do.

  12. Instructing

    32% Skill level

    Teaching people how to do something.

  13. Serving others

    32% Skill level

    Looking for ways to help people.

  14. Time management

    32% Skill level

    Managing your own and other peoples' time to get work done.

  15. Active learning

    30% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  16. Management of personnel resources

    29% Skill level

    Motivating, developing, and directing people as they work, and choosing the best people for the job.

  17. Negotiation

    29% Skill level

    Bringing people together and trying to sort out their differences.

  18. Operation monitoring

    29% Skill level

    Watching gauges, dials, or other indicators to make sure a machine is working properly.

  19. Persuasion

    29% Skill level

    Talking people into changing their minds or their behaviour.

  20. Quality control analysis

    27% Skill level

    Doing tests and checking products, services, or processes to make sure they are working properly.

Abilities

Workers use these physical and mental abilities.

  1. Near vision

    48% Skill level

    See details that are up-close (within a few feet).

  2. Oral expression

    48% Skill level

    Communicate by speaking.

  3. Oral comprehension

    45% Skill level

    Listen to and understand what people say.

  4. Deductive reasoning

    45% Skill level

    Use general rules to find answers or solve problems logically.

  5. Categorising

    43% Skill level

    Come up with different ways of grouping things.

  6. Written comprehension

    43% Skill level

    Read and understand written information.

  7. Sorting or ordering

    41% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  8. Extent flexibility

    41% Skill level

    Bend, stretch, twist, or reach with your body, arms, and/or legs.

  9. Far vision

    41% Skill level

    See details that are far away.

  10. Inductive reasoning

    41% Skill level

    Use lots of detailed information to come up with answers or make general rules.

  11. Problem spotting

    39% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  12. Manual dexterity

    39% Skill level

    Quickly move your hand to grasp, manipulate, or assemble objects.

  13. Speech clarity

    39% Skill level

    Speak clearly so others can understand you.

  14. Static strength

    39% Skill level

    Lift, push, pull, or carry things.

  15. Trunk strength

    39% Skill level

    Use your abdominal and lower back muscles a number of times without 'giving out' or fatiguing.

  16. Perceptual speed

    37% Skill level

    Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.

  17. Speech recognition

    37% Skill level

    Identify and understand the speech of another person.

  18. Multilimb coordination

    36% Skill level

    Use your arms and/or legs at the same time while sitting, standing, or lying down.

  19. Finger dexterity

    34% Skill level

    Put together small parts with your fingers.

  20. Selective attention

    34% Skill level

    Pay attention to something without being distracted.

Activities

These are kinds of activities workers regularly do in this job.

  1. Handling and moving objects

    77% Skill level

    Using hands and arms in handling, installing, positioning, moving and manipulating objects.

  2. Planning and prioritising work

    60% Skill level

    Deciding on goals and putting together a detailed plan to get the work done.

  3. Building good relationships

    52% Skill level

    Building good working relationships and keeping them over time.

  4. Monitoring people, processes and things

    52% Skill level

    Checking objects, actions, or events, and keeping an eye out for problems.

  5. Communicating within a team

    51% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  6. Collecting and organising information

    51% Skill level

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  7. Doing physically active work

    51% Skill level

    Use your arms, legs and whole body, such as climbing, lifting, balancing, walking, stooping, and handling objects.

  8. Working with computers

    49% Skill level

    Using computers to program, write software, set up functions, enter data, or process information.

  9. Looking for changes over time

    48% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  10. Making decisions and solving problems

    47% Skill level

    Using information to work out the best solution and solve problems.

  11. Researching and investigating

    45% Skill level

    Looking for, getting and understanding different kinds of information.

  12. Assessing and evaluating things

    45% Skill level

    Working out the value, importance, or quality of things, services or people.

  13. Checking for errors or defects

    43% Skill level

    Inspecting equipment, structures, or materials for errors, problems or defects.

  14. Estimating amounts, costs and resources

    40% Skill level

    Working out sizes, distances, amounts, time, costs, resources, or materials needed for a task.

  15. Checking compliance with standards

    40% Skill level

    Deciding whether events or processes comply with laws, regulations, or standards.

  16. Making sense of information and ideas

    38% Skill level

    Looking at, working with, and understanding data or information.

  17. Communicating with the public

    38% Skill level

    Giving information to the public, business or government by telephone, in writing, or in person.

  18. Documenting or recording information

    37% Skill level

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  19. Providing office support

    34% Skill level

    Doing day-to-day office work such as filing and processing paperwork.

  20. Driving vehicles or equipment

    32% Skill level

    Running, manoeuvring, navigating, or driving things like forklifts, vehicles, aircraft, or water craft.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-5071.00 - Shipping, Receiving, and Traffic Clerks.

Work Environment

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Contact with people

    92% Important

    Have contact with people by telephone, face-to-face, or any other way.

  2. Face-to-face discussions

    92% Important

    Talk with people face-to-face.

  3. Being exact or accurate

    88% Important

    Be very exact or highly accurate.

  4. Teamwork

    87% Important

    Work with people in a group or team.

  5. Time pressure

    84% Important

    Work to strict deadlines.

  6. Telephone

    83% Important

    Talk on the telephone.

  7. Electronic mail

    81% Important

    Use electronic mail.

  8. Freedom to make decisions

    77% Important

    Have freedom to make decision on your own.

  9. Repeating same tasks

    77% Important

    Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.

  10. Indoors, heat controlled

    77% Important

    Work indoors with access to heating or cooling.

  11. Frequent decision making

    75% Important

    Frequently make decisions that impact other people.

  12. Unstructured work

    74% Important

    Have freedom to decide on tasks, priorities, and goals.

  13. Impact of decisions

    74% Important

    Make decisions that have a large impact on other people.

  14. Lead or coordinate a team

    73% Important

    Lead others to do work activities.

  15. Contact with the public

    73% Important

    Work with customers or the public.

  16. Health and safety of others

    72% Important

    Take responsibility for the health and safety of others.

  17. Physically close to people

    72% Important

    Work physically close to other people.

  18. Using your hands to handle, control, or feel

    71% Important

    Spend time using your hands to handle, control, or feel objects, tools or controls.

  19. Spend time standing

    67% Important

    Spend time standing at work.

  20. Making repetitive motions

    67% Important

    Spend time making repetitive motions.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Relationships

    76% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  2. Support

    62% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  3. Independence

    43% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  4. Working conditions

    40% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  5. Achievement

    38% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  6. Recognition

    38% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Administrative

    90% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  2. Practical

    71% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  3. Enterprising

    52% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  4. Analytical

    14% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  5. Creative

    14% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

  6. Helping

    14% Important

    Working with people. Helping or providing service to others.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-5071.00 - Shipping, Receiving, and Traffic Clerks.

All Transport and Despatch Clerks

  • $1,356 Weekly Pay
  • Stable Future Growth
  • 43,300 workers Employment Size
  • Lower skill Skill level rating
  • 88% Full-Time Full-Time Share
  • 44 hours Average full-time
  • 42 years Average age
  • 35% female Gender Share

Transport and Despatch Clerks verify and maintain records of incoming and outgoing goods, prepare goods for despatch, arrange clearance and collection of imported cargo from customs and bond stores, and arrange shipment of cargo for export.

You can work as a Transport or Despatch Clerk without formal qualifications, however, a Vocational Education and Training (VET) course in logistics, warehousing operations, customs broking, international business or another related field may be useful.

Tasks
  • identifying items and containers of incoming and outgoing shipments and verifying them against consignment records
  • ensuring outgoing shipments are in good condition and meet specifications
  • arranging internal distribution of goods received
  • organising the despatch of goods with completed documentation
  • maintaining prescribed records of goods received and despatched
  • examining shipping documents and verifying cargo to be released
  • recording customs clearance requirements and authorising collection of cargo
  • calculating storage and clearance charges and billing customers
  • receiving details of outgoing cargo, and arranging bookings of freight space and collection of goods from customers
  • providing information to customers on custom tariffs, tariff classifications and concessions, and methods of clearing goods

You can work as a Transport or Despatch Clerk without formal qualifications, however, a Vocational Education and Training (VET) course in logistics, warehousing operations, customs broking, international business or another related field may be useful.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Transport and Logistics Training Package VET training pathways.

Employers look for Transport and Despatch Clerks who provide good customer service, can work independently as well as part of a team and can communicate clearly.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Clerical

    48% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  2. Production and processing

    45% Skill level

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

  3. Customer and personal service

    41% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  4. Administration and management

    41% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  5. Computers and electronics

    40% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  6. English language

    38% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  7. Mathematics

    37% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  8. Transportation

    33% Skill level

    Moving people or goods by air, rail, sea, or road.

  9. Education and training

    27% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  10. Public safety and security

    24% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  11. Mechanical

    19% Skill level

    Machines and tools, including their designs, uses, repair, and maintenance.

  12. Geography

    18% Skill level

    Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.

  13. Sales and marketing

    17% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  14. Law and government

    17% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  15. Communications and media

    14% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  16. Psychology

    14% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  17. Economics and accounting

    13% Skill level

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  18. Telecommunications

    12% Skill level

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

  19. Building and construction

    12% Skill level

    Materials, and methods used to construct or repair houses, buildings, or other structures like highways and roads.

  20. Personnel and human resources

    11% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

Skills

Skills can be improved through training or experience.

  1. Critical thinking

    43% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  2. Reading comprehension

    41% Skill level

    Reading work related information.

  3. Active listening

    39% Skill level

    Listening to others, not interrupting, and asking good questions.

  4. Coordination with others

    39% Skill level

    Being adaptable and coordinating work with other people.

  5. Monitoring

    39% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  6. Speaking

    37% Skill level

    Talking to others.

  7. Writing

    37% Skill level

    Writing things for co-workers or customers.

  8. Judgment and decision making

    36% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  9. Complex problem solving

    34% Skill level

    Noticing a problem and figuring out the best way to solve it.

  10. Mathematics

    34% Skill level

    Using maths to solve problems.

  11. Social perceptiveness

    32% Skill level

    Understanding why people react the way they do.

  12. Instructing

    32% Skill level

    Teaching people how to do something.

  13. Serving others

    32% Skill level

    Looking for ways to help people.

  14. Time management

    32% Skill level

    Managing your own and other peoples' time to get work done.

  15. Active learning

    30% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  16. Management of personnel resources

    29% Skill level

    Motivating, developing, and directing people as they work, and choosing the best people for the job.

  17. Negotiation

    29% Skill level

    Bringing people together and trying to sort out their differences.

  18. Operation monitoring

    29% Skill level

    Watching gauges, dials, or other indicators to make sure a machine is working properly.

  19. Persuasion

    29% Skill level

    Talking people into changing their minds or their behaviour.

  20. Quality control analysis

    27% Skill level

    Doing tests and checking products, services, or processes to make sure they are working properly.

Abilities

Workers use these physical and mental abilities.

  1. Near vision

    48% Skill level

    See details that are up-close (within a few feet).

  2. Oral expression

    48% Skill level

    Communicate by speaking.

  3. Oral comprehension

    45% Skill level

    Listen to and understand what people say.

  4. Deductive reasoning

    45% Skill level

    Use general rules to find answers or solve problems logically.

  5. Categorising

    43% Skill level

    Come up with different ways of grouping things.

  6. Written comprehension

    43% Skill level

    Read and understand written information.

  7. Sorting or ordering

    41% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  8. Extent flexibility

    41% Skill level

    Bend, stretch, twist, or reach with your body, arms, and/or legs.

  9. Far vision

    41% Skill level

    See details that are far away.

  10. Inductive reasoning

    41% Skill level

    Use lots of detailed information to come up with answers or make general rules.

  11. Problem spotting

    39% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  12. Manual dexterity

    39% Skill level

    Quickly move your hand to grasp, manipulate, or assemble objects.

  13. Speech clarity

    39% Skill level

    Speak clearly so others can understand you.

  14. Static strength

    39% Skill level

    Lift, push, pull, or carry things.

  15. Trunk strength

    39% Skill level

    Use your abdominal and lower back muscles a number of times without 'giving out' or fatiguing.

  16. Perceptual speed

    37% Skill level

    Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.

  17. Speech recognition

    37% Skill level

    Identify and understand the speech of another person.

  18. Multilimb coordination

    36% Skill level

    Use your arms and/or legs at the same time while sitting, standing, or lying down.

  19. Finger dexterity

    34% Skill level

    Put together small parts with your fingers.

  20. Selective attention

    34% Skill level

    Pay attention to something without being distracted.

Activities

These are kinds of activities workers regularly do in this job.

  1. Handling and moving objects

    77% Skill level

    Using hands and arms in handling, installing, positioning, moving and manipulating objects.

  2. Planning and prioritising work

    60% Skill level

    Deciding on goals and putting together a detailed plan to get the work done.

  3. Building good relationships

    52% Skill level

    Building good working relationships and keeping them over time.

  4. Monitoring people, processes and things

    52% Skill level

    Checking objects, actions, or events, and keeping an eye out for problems.

  5. Communicating within a team

    51% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  6. Collecting and organising information

    51% Skill level

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  7. Doing physically active work

    51% Skill level

    Use your arms, legs and whole body, such as climbing, lifting, balancing, walking, stooping, and handling objects.

  8. Working with computers

    49% Skill level

    Using computers to program, write software, set up functions, enter data, or process information.

  9. Looking for changes over time

    48% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  10. Making decisions and solving problems

    47% Skill level

    Using information to work out the best solution and solve problems.

  11. Researching and investigating

    45% Skill level

    Looking for, getting and understanding different kinds of information.

  12. Assessing and evaluating things

    45% Skill level

    Working out the value, importance, or quality of things, services or people.

  13. Checking for errors or defects

    43% Skill level

    Inspecting equipment, structures, or materials for errors, problems or defects.

  14. Estimating amounts, costs and resources

    40% Skill level

    Working out sizes, distances, amounts, time, costs, resources, or materials needed for a task.

  15. Checking compliance with standards

    40% Skill level

    Deciding whether events or processes comply with laws, regulations, or standards.

  16. Making sense of information and ideas

    38% Skill level

    Looking at, working with, and understanding data or information.

  17. Communicating with the public

    38% Skill level

    Giving information to the public, business or government by telephone, in writing, or in person.

  18. Documenting or recording information

    37% Skill level

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  19. Providing office support

    34% Skill level

    Doing day-to-day office work such as filing and processing paperwork.

  20. Driving vehicles or equipment

    32% Skill level

    Running, manoeuvring, navigating, or driving things like forklifts, vehicles, aircraft, or water craft.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-5071.00 - Shipping, Receiving, and Traffic Clerks.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Contact with people

    92% Important

    Have contact with people by telephone, face-to-face, or any other way.

  2. Face-to-face discussions

    92% Important

    Talk with people face-to-face.

  3. Being exact or accurate

    88% Important

    Be very exact or highly accurate.

  4. Teamwork

    87% Important

    Work with people in a group or team.

  5. Time pressure

    84% Important

    Work to strict deadlines.

  6. Telephone

    83% Important

    Talk on the telephone.

  7. Electronic mail

    81% Important

    Use electronic mail.

  8. Freedom to make decisions

    77% Important

    Have freedom to make decision on your own.

  9. Repeating same tasks

    77% Important

    Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.

  10. Indoors, heat controlled

    77% Important

    Work indoors with access to heating or cooling.

  11. Frequent decision making

    75% Important

    Frequently make decisions that impact other people.

  12. Unstructured work

    74% Important

    Have freedom to decide on tasks, priorities, and goals.

  13. Impact of decisions

    74% Important

    Make decisions that have a large impact on other people.

  14. Lead or coordinate a team

    73% Important

    Lead others to do work activities.

  15. Contact with the public

    73% Important

    Work with customers or the public.

  16. Health and safety of others

    72% Important

    Take responsibility for the health and safety of others.

  17. Physically close to people

    72% Important

    Work physically close to other people.

  18. Using your hands to handle, control, or feel

    71% Important

    Spend time using your hands to handle, control, or feel objects, tools or controls.

  19. Spend time standing

    67% Important

    Spend time standing at work.

  20. Making repetitive motions

    67% Important

    Spend time making repetitive motions.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Relationships

    76% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  2. Support

    62% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  3. Independence

    43% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  4. Working conditions

    40% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  5. Achievement

    38% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  6. Recognition

    38% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Administrative

    90% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  2. Practical

    71% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  3. Enterprising

    52% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  4. Analytical

    14% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  5. Creative

    14% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

  6. Helping

    14% Important

    Working with people. Helping or providing service to others.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-5071.00 - Shipping, Receiving, and Traffic Clerks.
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