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Service Station Attendants

ANZSCO ID 6216

Overview

All Service Station Attendants

  • $1,074 Weekly Pay
  • Moderate Future Growth
  • 14,400 workers Employment Size
  • Entry level Skill level rating
  • 30% Full-Time Full-Time Share
  • 42 hours Average full-time
  • 32 years Average age
  • 47% female Gender Share

Service Station Attendants sell fuel, lubricants and other automotive accessories, and perform minor maintenance on motor vehicles at service stations.

Also known as: Driveway Attendant.

You can work as a Service Station Attendant without formal qualifications. Some on the job training may be provided.

Tasks
  • filling fuel tanks and containers to level specified by customer
  • checking and replenishing air pressure in vehicle tyres, and oil and other vehicle fluid levels
  • washing vehicle windscreens and windows
  • performing minor repair work to vehicles such as replacing tyres, light bulbs and windscreen wiper blades
  • maintaining and operating automatic car wash facilities
  • collecting payments from customers for purchases
  • cleaning petrol pumps and surrounding driveway, shop and facilities
  • undertaking stock control and preparing reports on fuel, oil, accessories and other items sold
  • replenishing stock of fast foods, newspapers, magazines and grocery items

Prospects

Pathways

You can work as a Service Station Attendant without formal qualifications. Some on the job training may be provided.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore VET training pathways.

Skills & Knowledge

Employers look for Service Station Attendants who are well presented and provide good customer service.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Customer and personal service

    71% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  2. Mechanical

    64% Skill level

    Machines and tools, including their designs, uses, repair, and maintenance.

  3. Mathematics

    59% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  4. Chemistry

    58% Skill level

    Chemical composition, structure, and properties. How chemicals are made, used, mixed, and can change.

  5. Administration and management

    55% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  6. Sales and marketing

    50% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  7. Engineering and technology

    48% Skill level

    Use engineering, science and technology to design and produce goods and services.

  8. Computers and electronics

    45% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  9. Public safety and security

    43% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  10. Education and training

    40% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  11. Clerical

    39% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  12. English language

    36% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  13. Personnel and human resources

    36% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  14. Production and processing

    35% Skill level

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

  15. Physics

    34% Skill level

    The physical laws of matter, motion and energy, and how they interact through space and time.

  16. Law and government

    32% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  17. Psychology

    27% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  18. Economics and accounting

    27% Skill level

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  19. Telecommunications

    23% Skill level

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

  20. Technical design

    20% Skill level

    Design techniques, tools, and principles used to make detailed technical plans, blueprints, drawings, and models.

Skills

Skills can be improved through training or experience.

  1. Serving others

    43% Skill level

    Looking for ways to help people.

  2. Critical thinking

    41% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  3. Repairing

    41% Skill level

    Fixing machines or systems.

  4. Active listening

    39% Skill level

    Listening to others, not interrupting, and asking good questions.

  5. Coordination with others

    37% Skill level

    Being adaptable and coordinating work with other people.

  6. Operation and control

    37% Skill level

    Controlling equipment or systems.

  7. Equipment maintenance

    36% Skill level

    Maintaining equipment and deciding what maintenance will be needed in the future.

  8. Reading comprehension

    36% Skill level

    Reading work related information.

  9. Speaking

    36% Skill level

    Talking to others.

  10. Monitoring

    34% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  11. Time management

    34% Skill level

    Managing your own and other peoples' time to get work done.

  12. Writing

    34% Skill level

    Writing things for co-workers or customers.

  13. Complex problem solving

    32% Skill level

    Noticing a problem and figuring out the best way to solve it.

  14. Social perceptiveness

    32% Skill level

    Understanding why people react the way they do.

  15. Persuasion

    32% Skill level

    Talking people into changing their minds or their behaviour.

  16. Quality control analysis

    32% Skill level

    Doing tests and checking products, services, or processes to make sure they are working properly.

  17. Judgment and decision making

    30% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  18. Operation monitoring

    30% Skill level

    Watching gauges, dials, or other indicators to make sure a machine is working properly.

  19. Negotiation

    30% Skill level

    Bringing people together and trying to sort out their differences.

  20. Active learning

    29% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

Abilities

Workers use these physical and mental abilities.

  1. Oral expression

    55% Skill level

    Communicate by speaking.

  2. Extent flexibility

    48% Skill level

    Bend, stretch, twist, or reach with your body, arms, and/or legs.

  3. Trunk strength

    46% Skill level

    Use your abdominal and lower back muscles a number of times without 'giving out' or fatiguing.

  4. Finger dexterity

    45% Skill level

    Put together small parts with your fingers.

  5. Near vision

    45% Skill level

    See details that are up-close (within a few feet).

  6. Oral comprehension

    45% Skill level

    Listen to and understand what people say.

  7. Multilimb coordination

    45% Skill level

    Use your arms and/or legs at the same time while sitting, standing, or lying down.

  8. Control precision

    43% Skill level

    Quickly change the controls of a machine, car, truck or boat.

  9. Manual dexterity

    43% Skill level

    Quickly move your hand to grasp, manipulate, or assemble objects.

  10. Arm-hand steadiness

    43% Skill level

    Keep your hand or arm steady.

  11. Speech recognition

    43% Skill level

    Identify and understand the speech of another person.

  12. Stamina

    43% Skill level

    Exercise for a long time without getting winded or out of breath.

  13. Static strength

    43% Skill level

    Lift, push, pull, or carry things.

  14. Visualization

    43% Skill level

    Imagine how something will look after it is moved around or changed.

  15. Colour discrimination

    41% Skill level

    Notice differences between colours, including shades of colour and brightness.

  16. Far vision

    41% Skill level

    See details that are far away.

  17. Speech clarity

    41% Skill level

    Speak clearly so others can understand you.

  18. Sorting or ordering

    39% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  19. Deductive reasoning

    36% Skill level

    Use general rules to find answers or solve problems logically.

  20. Problem spotting

    36% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

Activities

These are kinds of activities workers regularly do in this job.

  1. Keeping your knowledge up-to-date

    66% Skill level

    Keeping up-to-date with technology and new ideas.

  2. Handling and moving objects

    64% Skill level

    Using hands and arms in handling, installing, positioning, moving and manipulating objects.

  3. Controlling equipment or machines

    63% Skill level

    Operating machines or processes either directly or using controls (not including computers or vehicles).

  4. Working with the public

    62% Skill level

    Greeting or serving customers, clients or guests, and public speaking or performing.

  5. Doing physically active work

    58% Skill level

    Use your arms, legs and whole body, such as climbing, lifting, balancing, walking, stooping, and handling objects.

  6. Driving vehicles or equipment

    56% Skill level

    Running, manoeuvring, navigating, or driving things like forklifts, vehicles, aircraft, or water craft.

  7. Communicating with the public

    54% Skill level

    Giving information to the public, business or government by telephone, in writing, or in person.

  8. Building good relationships

    53% Skill level

    Building good working relationships and keeping them over time.

  9. Monitoring people, processes and things

    53% Skill level

    Checking objects, actions, or events, and keeping an eye out for problems.

  10. Working with mechanical equipment

    52% Skill level

    Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment.

  11. Collecting and organising information

    51% Skill level

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  12. Checking compliance with standards

    48% Skill level

    Deciding whether events or processes comply with laws, regulations, or standards.

  13. Looking for changes over time

    47% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  14. Checking for errors or defects

    45% Skill level

    Inspecting equipment, structures, or materials for errors, problems or defects.

  15. Documenting or recording information

    45% Skill level

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  16. Making decisions and solving problems

    43% Skill level

    Using information to work out the best solution and solve problems.

  17. Communicating within a team

    43% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  18. Estimating amounts, costs and resources

    43% Skill level

    Working out sizes, distances, amounts, time, costs, resources, or materials needed for a task.

  19. Making sense of information and ideas

    41% Skill level

    Looking at, working with, and understanding data or information.

  20. Researching and investigating

    40% Skill level

    Looking for, getting and understanding different kinds of information.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 53-6031.00 - Automotive and Watercraft Service Attendants.

Work Environment

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Face-to-face discussions

    99% Important

    Talk with people face-to-face.

  2. Telephone

    97% Important

    Talk on the telephone.

  3. Wear common protective or safety equipment

    95% Important

    Wear equipment like safety shoes, glasses, gloves, hard hats or life jackets.

  4. Using your hands to handle, control, or feel

    94% Important

    Spend time using your hands to handle, control, or feel objects, tools or controls.

  5. Time pressure

    92% Important

    Work to strict deadlines.

  6. Spend time standing

    92% Important

    Spend time standing at work.

  7. Exposure to contaminants

    91% Important

    Be exposed to pollutants, gases, dust or odours.

  8. Frequent decision making

    91% Important

    Frequently make decisions that impact other people.

  9. Contact with people

    90% Important

    Have contact with people by telephone, face-to-face, or any other way.

  10. Impact of decisions

    90% Important

    Make decisions that have a large impact on other people.

  11. Being exact or accurate

    90% Important

    Be very exact or highly accurate.

  12. Dangerous equipment

    89% Important

    Work near dangerous equipment like saws, machinery with open moving parts, or moving traffic.

  13. Outdoors, exposed to weather

    89% Important

    Work outdoors, exposed to the weather.

  14. Contact with the public

    88% Important

    Work with customers or the public.

  15. Freedom to make decisions

    88% Important

    Have freedom to make decision on your own.

  16. Minor burns, cuts, bites, or stings

    83% Important

    Be exposed to minor burns, cuts, bites, or stings.

  17. Teamwork

    83% Important

    Work with people in a group or team.

  18. Walking and running

    81% Important

    Spend time walking and running.

  19. Indoors, not heat controlled

    80% Important

    Work indoors without heating or cooling (e.g., warehouse without heat).

  20. Loud or uncomfortable sounds

    80% Important

    Be exposed to noises and sounds that are distracting or uncomfortable.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Support

    67% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  2. Relationships

    48% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  3. Independence

    43% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  4. Working conditions

    31% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  5. Achievement

    24% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  6. Recognition

    24% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Practical

    100% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  2. Administrative

    67% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  3. Helping

    48% Important

    Working with people. Helping or providing service to others.

  4. Analytical

    33% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  5. Enterprising

    33% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  6. Creative

    14% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 53-6031.00 - Automotive and Watercraft Service Attendants.

All Service Station Attendants

  • $1,074 Weekly Pay
  • Moderate Future Growth
  • 14,400 workers Employment Size
  • Entry level Skill level rating
  • 30% Full-Time Full-Time Share
  • 42 hours Average full-time
  • 32 years Average age
  • 47% female Gender Share

Service Station Attendants sell fuel, lubricants and other automotive accessories, and perform minor maintenance on motor vehicles at service stations.

Also known as: Driveway Attendant.

You can work as a Service Station Attendant without formal qualifications. Some on the job training may be provided.

Tasks
  • filling fuel tanks and containers to level specified by customer
  • checking and replenishing air pressure in vehicle tyres, and oil and other vehicle fluid levels
  • washing vehicle windscreens and windows
  • performing minor repair work to vehicles such as replacing tyres, light bulbs and windscreen wiper blades
  • maintaining and operating automatic car wash facilities
  • collecting payments from customers for purchases
  • cleaning petrol pumps and surrounding driveway, shop and facilities
  • undertaking stock control and preparing reports on fuel, oil, accessories and other items sold
  • replenishing stock of fast foods, newspapers, magazines and grocery items

You can work as a Service Station Attendant without formal qualifications. Some on the job training may be provided.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore VET training pathways.

Employers look for Service Station Attendants who are well presented and provide good customer service.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Customer and personal service

    71% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  2. Mechanical

    64% Skill level

    Machines and tools, including their designs, uses, repair, and maintenance.

  3. Mathematics

    59% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  4. Chemistry

    58% Skill level

    Chemical composition, structure, and properties. How chemicals are made, used, mixed, and can change.

  5. Administration and management

    55% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  6. Sales and marketing

    50% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  7. Engineering and technology

    48% Skill level

    Use engineering, science and technology to design and produce goods and services.

  8. Computers and electronics

    45% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  9. Public safety and security

    43% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  10. Education and training

    40% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  11. Clerical

    39% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  12. English language

    36% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  13. Personnel and human resources

    36% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  14. Production and processing

    35% Skill level

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

  15. Physics

    34% Skill level

    The physical laws of matter, motion and energy, and how they interact through space and time.

  16. Law and government

    32% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  17. Psychology

    27% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  18. Economics and accounting

    27% Skill level

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  19. Telecommunications

    23% Skill level

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

  20. Technical design

    20% Skill level

    Design techniques, tools, and principles used to make detailed technical plans, blueprints, drawings, and models.

Skills

Skills can be improved through training or experience.

  1. Serving others

    43% Skill level

    Looking for ways to help people.

  2. Critical thinking

    41% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  3. Repairing

    41% Skill level

    Fixing machines or systems.

  4. Active listening

    39% Skill level

    Listening to others, not interrupting, and asking good questions.

  5. Coordination with others

    37% Skill level

    Being adaptable and coordinating work with other people.

  6. Operation and control

    37% Skill level

    Controlling equipment or systems.

  7. Equipment maintenance

    36% Skill level

    Maintaining equipment and deciding what maintenance will be needed in the future.

  8. Reading comprehension

    36% Skill level

    Reading work related information.

  9. Speaking

    36% Skill level

    Talking to others.

  10. Monitoring

    34% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  11. Time management

    34% Skill level

    Managing your own and other peoples' time to get work done.

  12. Writing

    34% Skill level

    Writing things for co-workers or customers.

  13. Complex problem solving

    32% Skill level

    Noticing a problem and figuring out the best way to solve it.

  14. Social perceptiveness

    32% Skill level

    Understanding why people react the way they do.

  15. Persuasion

    32% Skill level

    Talking people into changing their minds or their behaviour.

  16. Quality control analysis

    32% Skill level

    Doing tests and checking products, services, or processes to make sure they are working properly.

  17. Judgment and decision making

    30% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  18. Operation monitoring

    30% Skill level

    Watching gauges, dials, or other indicators to make sure a machine is working properly.

  19. Negotiation

    30% Skill level

    Bringing people together and trying to sort out their differences.

  20. Active learning

    29% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

Abilities

Workers use these physical and mental abilities.

  1. Oral expression

    55% Skill level

    Communicate by speaking.

  2. Extent flexibility

    48% Skill level

    Bend, stretch, twist, or reach with your body, arms, and/or legs.

  3. Trunk strength

    46% Skill level

    Use your abdominal and lower back muscles a number of times without 'giving out' or fatiguing.

  4. Finger dexterity

    45% Skill level

    Put together small parts with your fingers.

  5. Near vision

    45% Skill level

    See details that are up-close (within a few feet).

  6. Oral comprehension

    45% Skill level

    Listen to and understand what people say.

  7. Multilimb coordination

    45% Skill level

    Use your arms and/or legs at the same time while sitting, standing, or lying down.

  8. Control precision

    43% Skill level

    Quickly change the controls of a machine, car, truck or boat.

  9. Manual dexterity

    43% Skill level

    Quickly move your hand to grasp, manipulate, or assemble objects.

  10. Arm-hand steadiness

    43% Skill level

    Keep your hand or arm steady.

  11. Speech recognition

    43% Skill level

    Identify and understand the speech of another person.

  12. Stamina

    43% Skill level

    Exercise for a long time without getting winded or out of breath.

  13. Static strength

    43% Skill level

    Lift, push, pull, or carry things.

  14. Visualization

    43% Skill level

    Imagine how something will look after it is moved around or changed.

  15. Colour discrimination

    41% Skill level

    Notice differences between colours, including shades of colour and brightness.

  16. Far vision

    41% Skill level

    See details that are far away.

  17. Speech clarity

    41% Skill level

    Speak clearly so others can understand you.

  18. Sorting or ordering

    39% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  19. Deductive reasoning

    36% Skill level

    Use general rules to find answers or solve problems logically.

  20. Problem spotting

    36% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

Activities

These are kinds of activities workers regularly do in this job.

  1. Keeping your knowledge up-to-date

    66% Skill level

    Keeping up-to-date with technology and new ideas.

  2. Handling and moving objects

    64% Skill level

    Using hands and arms in handling, installing, positioning, moving and manipulating objects.

  3. Controlling equipment or machines

    63% Skill level

    Operating machines or processes either directly or using controls (not including computers or vehicles).

  4. Working with the public

    62% Skill level

    Greeting or serving customers, clients or guests, and public speaking or performing.

  5. Doing physically active work

    58% Skill level

    Use your arms, legs and whole body, such as climbing, lifting, balancing, walking, stooping, and handling objects.

  6. Driving vehicles or equipment

    56% Skill level

    Running, manoeuvring, navigating, or driving things like forklifts, vehicles, aircraft, or water craft.

  7. Communicating with the public

    54% Skill level

    Giving information to the public, business or government by telephone, in writing, or in person.

  8. Building good relationships

    53% Skill level

    Building good working relationships and keeping them over time.

  9. Monitoring people, processes and things

    53% Skill level

    Checking objects, actions, or events, and keeping an eye out for problems.

  10. Working with mechanical equipment

    52% Skill level

    Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment.

  11. Collecting and organising information

    51% Skill level

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  12. Checking compliance with standards

    48% Skill level

    Deciding whether events or processes comply with laws, regulations, or standards.

  13. Looking for changes over time

    47% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  14. Checking for errors or defects

    45% Skill level

    Inspecting equipment, structures, or materials for errors, problems or defects.

  15. Documenting or recording information

    45% Skill level

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  16. Making decisions and solving problems

    43% Skill level

    Using information to work out the best solution and solve problems.

  17. Communicating within a team

    43% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  18. Estimating amounts, costs and resources

    43% Skill level

    Working out sizes, distances, amounts, time, costs, resources, or materials needed for a task.

  19. Making sense of information and ideas

    41% Skill level

    Looking at, working with, and understanding data or information.

  20. Researching and investigating

    40% Skill level

    Looking for, getting and understanding different kinds of information.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 53-6031.00 - Automotive and Watercraft Service Attendants.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Face-to-face discussions

    99% Important

    Talk with people face-to-face.

  2. Telephone

    97% Important

    Talk on the telephone.

  3. Wear common protective or safety equipment

    95% Important

    Wear equipment like safety shoes, glasses, gloves, hard hats or life jackets.

  4. Using your hands to handle, control, or feel

    94% Important

    Spend time using your hands to handle, control, or feel objects, tools or controls.

  5. Time pressure

    92% Important

    Work to strict deadlines.

  6. Spend time standing

    92% Important

    Spend time standing at work.

  7. Exposure to contaminants

    91% Important

    Be exposed to pollutants, gases, dust or odours.

  8. Frequent decision making

    91% Important

    Frequently make decisions that impact other people.

  9. Contact with people

    90% Important

    Have contact with people by telephone, face-to-face, or any other way.

  10. Impact of decisions

    90% Important

    Make decisions that have a large impact on other people.

  11. Being exact or accurate

    90% Important

    Be very exact or highly accurate.

  12. Dangerous equipment

    89% Important

    Work near dangerous equipment like saws, machinery with open moving parts, or moving traffic.

  13. Outdoors, exposed to weather

    89% Important

    Work outdoors, exposed to the weather.

  14. Contact with the public

    88% Important

    Work with customers or the public.

  15. Freedom to make decisions

    88% Important

    Have freedom to make decision on your own.

  16. Minor burns, cuts, bites, or stings

    83% Important

    Be exposed to minor burns, cuts, bites, or stings.

  17. Teamwork

    83% Important

    Work with people in a group or team.

  18. Walking and running

    81% Important

    Spend time walking and running.

  19. Indoors, not heat controlled

    80% Important

    Work indoors without heating or cooling (e.g., warehouse without heat).

  20. Loud or uncomfortable sounds

    80% Important

    Be exposed to noises and sounds that are distracting or uncomfortable.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Support

    67% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  2. Relationships

    48% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  3. Independence

    43% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  4. Working conditions

    31% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  5. Achievement

    24% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  6. Recognition

    24% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Practical

    100% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  2. Administrative

    67% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  3. Helping

    48% Important

    Working with people. Helping or providing service to others.

  4. Analytical

    33% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  5. Enterprising

    33% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  6. Creative

    14% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 53-6031.00 - Automotive and Watercraft Service Attendants.
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