ALERT The future growth information does not take account of the impact of COVID-19. If you are affected by COVID-19 there is a range of support available.

Ticket Salespersons

ANZSCO ID 6394

Overview

All Ticket Salespersons

  • $1,035 Weekly Pay
  • Stable Future Growth
  • 20,000 workers Employment Size
  • Entry level Skill level rating
  • 45% Full-Time Full-Time Share
  • 41 hours Average full-time
  • 34 years Average age
  • 67% female Gender Share

Ticket Salespersons sell tickets and make reservations for services such as travel and admission to sporting and entertainment venues, and collect fares on transport vehicles.

You can work as a Ticket Salesperson without formal qualifications. Some on the job training may be provided. Some workers have Vocational Education and Training (VET) qualifications in areas such as tourism, hospitality or customer service.

Tasks
  • receiving customers' requests, accepting payments, collecting fares from passengers, and issuing tickets, receipts and change
  • answering inquiries about charges, routes, schedules, reservations, coming attractions and fares
  • checking service availability and times, and making reservations
  • contacting customers to cancel or confirm reservations
  • organising displays of service availability, times and other information
  • collecting tickets and change from depot clerks
  • signalling drivers to stop and proceed
  • overseeing passengers' safety in emergency circumstances, and opening and closing vehicle doors
  • assisting passengers to board and alight from vehicles and assisting passengers with baggage

Prospects

Pathways

You can work as a Ticket Salesperson without formal qualifications. Some on the job training may be provided. Some workers have Vocational Education and Training (VET) qualifications in areas such as tourism, hospitality or customer service.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Retail Services VET training pathways.

Skills & Knowledge

Employers look for Ticket Salespersons that provide good customer service, are reliable and well presented.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Customer and personal service

    77% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  2. Computers and electronics

    59% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  3. Transportation

    59% Skill level

    Moving people or goods by air, rail, sea, or road.

  4. Geography

    58% Skill level

    Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.

  5. English language

    53% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  6. Psychology

    49% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  7. Sales and marketing

    45% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  8. Law and government

    44% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  9. Public safety and security

    42% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  10. Clerical

    41% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  11. Mathematics

    40% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  12. Communications and media

    40% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  13. Education and training

    39% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  14. Administration and management

    33% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  15. Foreign language

    31% Skill level

    Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

  16. Personnel and human resources

    31% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  17. Philosophy and theology

    26% Skill level

    Philosophical systems and religions, including their basic principles, values, ethics, ways of thinking, customs, practices, and impact on society.

  18. Production and processing

    26% Skill level

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

  19. Therapy and counselling

    24% Skill level

    Diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and career counselling and guidance.

  20. Telecommunications

    20% Skill level

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

Skills

Skills can be improved through training or experience.

  1. Active listening

    57% Skill level

    Listening to others, not interrupting, and asking good questions.

  2. Serving others

    54% Skill level

    Looking for ways to help people.

  3. Critical thinking

    52% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  4. Speaking

    46% Skill level

    Talking to others.

  5. Reading comprehension

    45% Skill level

    Reading work related information.

  6. Social perceptiveness

    45% Skill level

    Understanding why people react the way they do.

  7. Persuasion

    43% Skill level

    Talking people into changing their minds or their behaviour.

  8. Active learning

    43% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  9. Complex problem solving

    43% Skill level

    Noticing a problem and figuring out the best way to solve it.

  10. Coordination with others

    43% Skill level

    Being adaptable and coordinating work with other people.

  11. Judgment and decision making

    43% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  12. Time management

    43% Skill level

    Managing your own and other peoples' time to get work done.

  13. Writing

    43% Skill level

    Writing things for co-workers or customers.

  14. Monitoring

    41% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  15. Negotiation

    41% Skill level

    Bringing people together and trying to sort out their differences.

  16. Instructing

    39% Skill level

    Teaching people how to do something.

  17. Learning strategies

    37% Skill level

    Figuring out the best way to teach or learn something new.

  18. Mathematics

    36% Skill level

    Using maths to solve problems.

  19. Systems analysis

    32% Skill level

    Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.

  20. Systems evaluation

    32% Skill level

    Measuring how well a system is working and how to improve it.

Abilities

Workers use these physical and mental abilities.

  1. Oral expression

    57% Skill level

    Communicate by speaking.

  2. Speech clarity

    57% Skill level

    Speak clearly so others can understand you.

  3. Speech recognition

    54% Skill level

    Identify and understand the speech of another person.

  4. Near vision

    54% Skill level

    See details that are up-close (within a few feet).

  5. Oral comprehension

    52% Skill level

    Listen to and understand what people say.

  6. Written comprehension

    48% Skill level

    Read and understand written information.

  7. Deductive reasoning

    45% Skill level

    Use general rules to find answers or solve problems logically.

  8. Sorting or ordering

    43% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  9. Categorising

    43% Skill level

    Come up with different ways of grouping things.

  10. Inductive reasoning

    43% Skill level

    Use lots of detailed information to come up with answers or make general rules.

  11. Problem spotting

    43% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  12. Written expression

    43% Skill level

    Write in a way that people can understand.

  13. Brainstorming

    41% Skill level

    Come up with a number of ideas about a topic, even if the ideas aren't very good.

  14. Far vision

    41% Skill level

    See details that are far away.

  15. Selective attention

    41% Skill level

    Pay attention to something without being distracted.

  16. Multitasking

    39% Skill level

    Do two or more things at the same time.

  17. Originality

    39% Skill level

    Come up with unusual or clever ideas, or creative ways to solve a problem.

  18. Flexibility of closure

    37% Skill level

    See a pattern (a figure, object, word, or sound) hidden in other distracting material.

  19. Finger dexterity

    36% Skill level

    Put together small parts with your fingers.

  20. Perceptual speed

    32% Skill level

    Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.

Activities

These are kinds of activities workers regularly do in this job.

  1. Working with the public

    73% Skill level

    Greeting or serving customers, clients or guests, and public speaking or performing.

  2. Making decisions and solving problems

    69% Skill level

    Using information to work out the best solution and solve problems.

  3. Communicating within a team

    69% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  4. Building good relationships

    66% Skill level

    Building good working relationships and keeping them over time.

  5. Handling and moving objects

    65% Skill level

    Using hands and arms in handling, installing, positioning, moving and manipulating objects.

  6. Looking for changes over time

    64% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  7. Communicating with the public

    64% Skill level

    Giving information to the public, business or government by telephone, in writing, or in person.

  8. Keeping your knowledge up-to-date

    63% Skill level

    Keeping up-to-date with technology and new ideas.

  9. Collecting and organising information

    62% Skill level

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  10. Negotiating and resolving conflicts

    61% Skill level

    Handling complaints and disagreements, and negotiating with people.

  11. Checking compliance with standards

    61% Skill level

    Deciding whether events or processes comply with laws, regulations, or standards.

  12. Doing physically active work

    60% Skill level

    Use your arms, legs and whole body, such as climbing, lifting, balancing, walking, stooping, and handling objects.

  13. Helping and caring for others

    60% Skill level

    Providing personal assistance, medical attention, or emotional support.

  14. Monitoring people, processes and things

    60% Skill level

    Checking objects, actions, or events, and keeping an eye out for problems.

  15. Researching and investigating

    59% Skill level

    Looking for, getting and understanding different kinds of information.

  16. Working with computers

    56% Skill level

    Using computers to program, write software, set up functions, enter data, or process information.

  17. Documenting or recording information

    51% Skill level

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  18. Checking for errors or defects

    49% Skill level

    Inspecting equipment, structures, or materials for errors, problems or defects.

  19. Explaining things to people

    47% Skill level

    Helping people to understand and use information.

  20. Making sense of information and ideas

    47% Skill level

    Looking at, working with, and understanding data or information.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-4181.00 - Reservation and Transportation Ticket Agents and Travel Clerks.

Work Environment

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Contact with people

    100% Important

    Have contact with people by telephone, face-to-face, or any other way.

  2. Repeating same tasks

    98% Important

    Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.

  3. Indoors, heat controlled

    95% Important

    Work indoors with access to heating or cooling.

  4. Being exact or accurate

    94% Important

    Be very exact or highly accurate.

  5. Contact with the public

    92% Important

    Work with customers or the public.

  6. Frequent decision making

    92% Important

    Frequently make decisions that impact other people.

  7. Face-to-face discussions

    92% Important

    Talk with people face-to-face.

  8. Telephone

    91% Important

    Talk on the telephone.

  9. Time pressure

    90% Important

    Work to strict deadlines.

  10. Teamwork

    89% Important

    Work with people in a group or team.

  11. Physically close to people

    85% Important

    Work physically close to other people.

  12. Freedom to make decisions

    81% Important

    Have freedom to make decision on your own.

  13. Angry or unpleasant people

    80% Important

    Deal with unpleasant, angry, or rude people.

  14. Impact of decisions

    79% Important

    Make decisions that have a large impact on other people.

  15. Loud or uncomfortable sounds

    76% Important

    Be exposed to noises and sounds that are distracting or uncomfortable.

  16. Conflict situations

    73% Important

    Deal with conflict or disagreements.

  17. Automation of tasks

    72% Important

    Do tasks that are mostly automated.

  18. Making repetitive motions

    70% Important

    Spend time making repetitive motions.

  19. Public speaking

    69% Important

    Talk to a group of people.

  20. Consequence of error

    69% Important

    Work where mistakes have serious consequences.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Relationships

    71% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  2. Independence

    52% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  3. Support

    52% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  4. Achievement

    48% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  5. Working conditions

    45% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  6. Recognition

    43% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Administrative

    90% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  2. Enterprising

    81% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  3. Helping

    57% Important

    Working with people. Helping or providing service to others.

  4. Creative

    24% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

  5. Practical

    24% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  6. Analytical

    19% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-4181.00 - Reservation and Transportation Ticket Agents and Travel Clerks.

All Ticket Salespersons

  • $1,035 Weekly Pay
  • Stable Future Growth
  • 20,000 workers Employment Size
  • Entry level Skill level rating
  • 45% Full-Time Full-Time Share
  • 41 hours Average full-time
  • 34 years Average age
  • 67% female Gender Share

Ticket Salespersons sell tickets and make reservations for services such as travel and admission to sporting and entertainment venues, and collect fares on transport vehicles.

You can work as a Ticket Salesperson without formal qualifications. Some on the job training may be provided. Some workers have Vocational Education and Training (VET) qualifications in areas such as tourism, hospitality or customer service.

Tasks
  • receiving customers' requests, accepting payments, collecting fares from passengers, and issuing tickets, receipts and change
  • answering inquiries about charges, routes, schedules, reservations, coming attractions and fares
  • checking service availability and times, and making reservations
  • contacting customers to cancel or confirm reservations
  • organising displays of service availability, times and other information
  • collecting tickets and change from depot clerks
  • signalling drivers to stop and proceed
  • overseeing passengers' safety in emergency circumstances, and opening and closing vehicle doors
  • assisting passengers to board and alight from vehicles and assisting passengers with baggage

You can work as a Ticket Salesperson without formal qualifications. Some on the job training may be provided. Some workers have Vocational Education and Training (VET) qualifications in areas such as tourism, hospitality or customer service.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Retail Services VET training pathways.

Employers look for Ticket Salespersons that provide good customer service, are reliable and well presented.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Customer and personal service

    77% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  2. Computers and electronics

    59% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  3. Transportation

    59% Skill level

    Moving people or goods by air, rail, sea, or road.

  4. Geography

    58% Skill level

    Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.

  5. English language

    53% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  6. Psychology

    49% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  7. Sales and marketing

    45% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  8. Law and government

    44% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  9. Public safety and security

    42% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  10. Clerical

    41% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  11. Mathematics

    40% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  12. Communications and media

    40% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  13. Education and training

    39% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  14. Administration and management

    33% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  15. Foreign language

    31% Skill level

    Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

  16. Personnel and human resources

    31% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  17. Philosophy and theology

    26% Skill level

    Philosophical systems and religions, including their basic principles, values, ethics, ways of thinking, customs, practices, and impact on society.

  18. Production and processing

    26% Skill level

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

  19. Therapy and counselling

    24% Skill level

    Diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and career counselling and guidance.

  20. Telecommunications

    20% Skill level

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

Skills

Skills can be improved through training or experience.

  1. Active listening

    57% Skill level

    Listening to others, not interrupting, and asking good questions.

  2. Serving others

    54% Skill level

    Looking for ways to help people.

  3. Critical thinking

    52% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  4. Speaking

    46% Skill level

    Talking to others.

  5. Reading comprehension

    45% Skill level

    Reading work related information.

  6. Social perceptiveness

    45% Skill level

    Understanding why people react the way they do.

  7. Persuasion

    43% Skill level

    Talking people into changing their minds or their behaviour.

  8. Active learning

    43% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  9. Complex problem solving

    43% Skill level

    Noticing a problem and figuring out the best way to solve it.

  10. Coordination with others

    43% Skill level

    Being adaptable and coordinating work with other people.

  11. Judgment and decision making

    43% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  12. Time management

    43% Skill level

    Managing your own and other peoples' time to get work done.

  13. Writing

    43% Skill level

    Writing things for co-workers or customers.

  14. Monitoring

    41% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  15. Negotiation

    41% Skill level

    Bringing people together and trying to sort out their differences.

  16. Instructing

    39% Skill level

    Teaching people how to do something.

  17. Learning strategies

    37% Skill level

    Figuring out the best way to teach or learn something new.

  18. Mathematics

    36% Skill level

    Using maths to solve problems.

  19. Systems analysis

    32% Skill level

    Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.

  20. Systems evaluation

    32% Skill level

    Measuring how well a system is working and how to improve it.

Abilities

Workers use these physical and mental abilities.

  1. Oral expression

    57% Skill level

    Communicate by speaking.

  2. Speech clarity

    57% Skill level

    Speak clearly so others can understand you.

  3. Speech recognition

    54% Skill level

    Identify and understand the speech of another person.

  4. Near vision

    54% Skill level

    See details that are up-close (within a few feet).

  5. Oral comprehension

    52% Skill level

    Listen to and understand what people say.

  6. Written comprehension

    48% Skill level

    Read and understand written information.

  7. Deductive reasoning

    45% Skill level

    Use general rules to find answers or solve problems logically.

  8. Sorting or ordering

    43% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  9. Categorising

    43% Skill level

    Come up with different ways of grouping things.

  10. Inductive reasoning

    43% Skill level

    Use lots of detailed information to come up with answers or make general rules.

  11. Problem spotting

    43% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  12. Written expression

    43% Skill level

    Write in a way that people can understand.

  13. Brainstorming

    41% Skill level

    Come up with a number of ideas about a topic, even if the ideas aren't very good.

  14. Far vision

    41% Skill level

    See details that are far away.

  15. Selective attention

    41% Skill level

    Pay attention to something without being distracted.

  16. Multitasking

    39% Skill level

    Do two or more things at the same time.

  17. Originality

    39% Skill level

    Come up with unusual or clever ideas, or creative ways to solve a problem.

  18. Flexibility of closure

    37% Skill level

    See a pattern (a figure, object, word, or sound) hidden in other distracting material.

  19. Finger dexterity

    36% Skill level

    Put together small parts with your fingers.

  20. Perceptual speed

    32% Skill level

    Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.

Activities

These are kinds of activities workers regularly do in this job.

  1. Working with the public

    73% Skill level

    Greeting or serving customers, clients or guests, and public speaking or performing.

  2. Making decisions and solving problems

    69% Skill level

    Using information to work out the best solution and solve problems.

  3. Communicating within a team

    69% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  4. Building good relationships

    66% Skill level

    Building good working relationships and keeping them over time.

  5. Handling and moving objects

    65% Skill level

    Using hands and arms in handling, installing, positioning, moving and manipulating objects.

  6. Looking for changes over time

    64% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  7. Communicating with the public

    64% Skill level

    Giving information to the public, business or government by telephone, in writing, or in person.

  8. Keeping your knowledge up-to-date

    63% Skill level

    Keeping up-to-date with technology and new ideas.

  9. Collecting and organising information

    62% Skill level

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  10. Negotiating and resolving conflicts

    61% Skill level

    Handling complaints and disagreements, and negotiating with people.

  11. Checking compliance with standards

    61% Skill level

    Deciding whether events or processes comply with laws, regulations, or standards.

  12. Doing physically active work

    60% Skill level

    Use your arms, legs and whole body, such as climbing, lifting, balancing, walking, stooping, and handling objects.

  13. Helping and caring for others

    60% Skill level

    Providing personal assistance, medical attention, or emotional support.

  14. Monitoring people, processes and things

    60% Skill level

    Checking objects, actions, or events, and keeping an eye out for problems.

  15. Researching and investigating

    59% Skill level

    Looking for, getting and understanding different kinds of information.

  16. Working with computers

    56% Skill level

    Using computers to program, write software, set up functions, enter data, or process information.

  17. Documenting or recording information

    51% Skill level

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  18. Checking for errors or defects

    49% Skill level

    Inspecting equipment, structures, or materials for errors, problems or defects.

  19. Explaining things to people

    47% Skill level

    Helping people to understand and use information.

  20. Making sense of information and ideas

    47% Skill level

    Looking at, working with, and understanding data or information.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-4181.00 - Reservation and Transportation Ticket Agents and Travel Clerks.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Contact with people

    100% Important

    Have contact with people by telephone, face-to-face, or any other way.

  2. Repeating same tasks

    98% Important

    Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.

  3. Indoors, heat controlled

    95% Important

    Work indoors with access to heating or cooling.

  4. Being exact or accurate

    94% Important

    Be very exact or highly accurate.

  5. Contact with the public

    92% Important

    Work with customers or the public.

  6. Frequent decision making

    92% Important

    Frequently make decisions that impact other people.

  7. Face-to-face discussions

    92% Important

    Talk with people face-to-face.

  8. Telephone

    91% Important

    Talk on the telephone.

  9. Time pressure

    90% Important

    Work to strict deadlines.

  10. Teamwork

    89% Important

    Work with people in a group or team.

  11. Physically close to people

    85% Important

    Work physically close to other people.

  12. Freedom to make decisions

    81% Important

    Have freedom to make decision on your own.

  13. Angry or unpleasant people

    80% Important

    Deal with unpleasant, angry, or rude people.

  14. Impact of decisions

    79% Important

    Make decisions that have a large impact on other people.

  15. Loud or uncomfortable sounds

    76% Important

    Be exposed to noises and sounds that are distracting or uncomfortable.

  16. Conflict situations

    73% Important

    Deal with conflict or disagreements.

  17. Automation of tasks

    72% Important

    Do tasks that are mostly automated.

  18. Making repetitive motions

    70% Important

    Spend time making repetitive motions.

  19. Public speaking

    69% Important

    Talk to a group of people.

  20. Consequence of error

    69% Important

    Work where mistakes have serious consequences.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Relationships

    71% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  2. Independence

    52% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  3. Support

    52% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  4. Achievement

    48% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  5. Working conditions

    45% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  6. Recognition

    43% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Administrative

    90% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  2. Enterprising

    81% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  3. Helping

    57% Important

    Working with people. Helping or providing service to others.

  4. Creative

    24% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

  5. Practical

    24% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  6. Analytical

    19% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-4181.00 - Reservation and Transportation Ticket Agents and Travel Clerks.
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