ALERT The future growth information does not take account of the impact of COVID-19. If you are affected by COVID-19 there is a range of support available.

Office Managers

ANZSCO ID 5121

Overview

All Office Managers

  • $1,490 Weekly Pay
  • Strong Future Growth
  • 166,600 workers Employment Size
  • High skill Skill level rating
  • 62% Full-Time Full-Time Share
  • 42 hours Average full-time
  • 46 years Average age
  • 88% female Gender Share

Office Managers organise and control the functions and resources of offices such as administrative systems and office personnel.

You need relevant industry experience to work as an Office Manager. Formal qualifications might be useful but aren't essential. Office Managers sometimes have Vocational Education and Training (VET) or university qualifications in business management or a sector specific qualification.

Tasks
  • contributing to the planning and review of office services, and setting priorities and office service standards
  • allocating human resources, space and equipment
  • assigning work to and monitoring work performance of staff
  • managing records and accounts of the office
  • liaising with Professionals to coordinate office business and to facilitate resolution of problems
  • managing physical facilities and ensuring buildings and equipment are maintained
  • ensuring compliance with occupational health and safety regulations
  • ensuring work complies with relevant government legislation, policies and procedures
  • coordinating personnel activities such as hiring, promotions, performance management, payroll, training and supervision

Prospects

Pathways

You need relevant industry experience to work as an Office Manager. Formal qualifications might be useful but aren't essential. Office Managers sometimes have Vocational Education and Training (VET) or university qualifications in business management or a sector specific qualification.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • Course Seeker to search and compare higher education courses.
  • ComparED to compare undergraduate and postgraduate student experiences and outcomes.
  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Business Services, Financial Services and Public Sector VET training pathways.

Skills & Knowledge

Employers look for Office Managers who are flexible and adaptable, who can communicate with different people and work well in a team.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Clerical

    72% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  2. Customer and personal service

    70% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  3. Computers and electronics

    61% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  4. Administration and management

    58% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  5. English language

    54% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  6. Education and training

    52% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  7. Mathematics

    52% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  8. Personnel and human resources

    49% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  9. Sales and marketing

    41% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  10. Law and government

    36% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  11. Economics and accounting

    35% Skill level

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  12. Communications and media

    32% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  13. Public safety and security

    31% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  14. Production and processing

    28% Skill level

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

  15. Psychology

    26% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  16. Telecommunications

    22% Skill level

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

  17. Engineering and technology

    21% Skill level

    Use engineering, science and technology to design and produce goods and services.

  18. Therapy and counselling

    16% Skill level

    Diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and career counselling and guidance.

  19. Transportation

    14% Skill level

    Moving people or goods by air, rail, sea, or road.

  20. Sociology and anthropology

    14% Skill level

    Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

Skills

Skills can be improved through training or experience.

  1. Monitoring

    57% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  2. Speaking

    57% Skill level

    Talking to others.

  3. Active listening

    55% Skill level

    Listening to others, not interrupting, and asking good questions.

  4. Critical thinking

    55% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  5. Social perceptiveness

    55% Skill level

    Understanding why people react the way they do.

  6. Active learning

    54% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  7. Coordination with others

    54% Skill level

    Being adaptable and coordinating work with other people.

  8. Management of personnel resources

    54% Skill level

    Motivating, developing, and directing people as they work, and choosing the best people for the job.

  9. Reading comprehension

    54% Skill level

    Reading work related information.

  10. Time management

    54% Skill level

    Managing your own and other peoples' time to get work done.

  11. Writing

    54% Skill level

    Writing things for co-workers or customers.

  12. Learning strategies

    54% Skill level

    Figuring out the best way to teach or learn something new.

  13. Instructing

    52% Skill level

    Teaching people how to do something.

  14. Negotiation

    52% Skill level

    Bringing people together and trying to sort out their differences.

  15. Persuasion

    50% Skill level

    Talking people into changing their minds or their behaviour.

  16. Serving others

    50% Skill level

    Looking for ways to help people.

  17. Complex problem solving

    46% Skill level

    Noticing a problem and figuring out the best way to solve it.

  18. Judgment and decision making

    45% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  19. Systems analysis

    43% Skill level

    Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.

  20. Systems evaluation

    43% Skill level

    Measuring how well a system is working and how to improve it.

Abilities

Workers use these physical and mental abilities.

  1. Oral comprehension

    57% Skill level

    Listen to and understand what people say.

  2. Oral expression

    57% Skill level

    Communicate by speaking.

  3. Written comprehension

    57% Skill level

    Read and understand written information.

  4. Written expression

    57% Skill level

    Write in a way that people can understand.

  5. Speech clarity

    54% Skill level

    Speak clearly so others can understand you.

  6. Problem spotting

    52% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  7. Deductive reasoning

    52% Skill level

    Use general rules to find answers or solve problems logically.

  8. Speech recognition

    50% Skill level

    Identify and understand the speech of another person.

  9. Near vision

    50% Skill level

    See details that are up-close (within a few feet).

  10. Originality

    48% Skill level

    Come up with unusual or clever ideas, or creative ways to solve a problem.

  11. Inductive reasoning

    46% Skill level

    Use lots of detailed information to come up with answers or make general rules.

  12. Sorting or ordering

    46% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  13. Brainstorming

    43% Skill level

    Come up with a number of ideas about a topic, even if the ideas aren't very good.

  14. Categorising

    43% Skill level

    Come up with different ways of grouping things.

  15. Far vision

    41% Skill level

    See details that are far away.

  16. Multitasking

    41% Skill level

    Do two or more things at the same time.

  17. Mathematics

    39% Skill level

    Choose the right maths method or formula to solve a problem.

  18. Selective attention

    37% Skill level

    Pay attention to something without being distracted.

  19. Auditory attention

    34% Skill level

    Pay attention to a certain sound when there are other distracting sounds.

  20. Flexibility of closure

    34% Skill level

    See a pattern (a figure, object, word, or sound) hidden in other distracting material.

Activities

These are kinds of activities workers regularly do in this job.

  1. Planning and prioritising work

    68% Skill level

    Deciding on goals and putting together a detailed plan to get the work done.

  2. Negotiating and resolving conflicts

    68% Skill level

    Handling complaints and disagreements, and negotiating with people.

  3. Collecting and organising information

    67% Skill level

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  4. Coaching and developing others

    66% Skill level

    Working out the needs of others and coaching, mentoring, or helping them to improve.

  5. Building good relationships

    65% Skill level

    Building good working relationships and keeping them over time.

  6. Communicating within a team

    63% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  7. Guiding and directing staff

    61% Skill level

    Guiding and directing staff, including setting and monitoring performance standards.

  8. Making decisions and solving problems

    60% Skill level

    Using information to work out the best solution and solve problems.

  9. Keeping your knowledge up-to-date

    60% Skill level

    Keeping up-to-date with technology and new ideas.

  10. Making sense of information and ideas

    58% Skill level

    Looking at, working with, and understanding data or information.

  11. Checking compliance with standards

    57% Skill level

    Deciding whether events or processes comply with laws, regulations, or standards.

  12. Monitoring people, processes and things

    56% Skill level

    Checking objects, actions, or events, and keeping an eye out for problems.

  13. Hiring and organising staff

    55% Skill level

    Recruiting, interviewing, selecting, hiring, and promoting employees.

  14. Assessing and evaluating things

    55% Skill level

    Working out the value, importance, or quality of things, services or people.

  15. Managing payments and orders

    55% Skill level

    Monitoring and controlling resources and the spending of money.

  16. Working with computers

    55% Skill level

    Using computers to program, write software, set up functions, enter data, or process information.

  17. Researching and investigating

    55% Skill level

    Looking for, getting and understanding different kinds of information.

  18. Leading and encouraging a team

    52% Skill level

    Encouraging and building trust, respect, and cooperation among team members.

  19. Looking for changes over time

    52% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  20. Documenting or recording information

    49% Skill level

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-1011.00 - First-Line Supervisors of Office and Administrative Support Workers.

Work Environment

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Face-to-face discussions

    99% Important

    Talk with people face-to-face.

  2. Telephone

    99% Important

    Talk on the telephone.

  3. Contact with people

    94% Important

    Have contact with people by telephone, face-to-face, or any other way.

  4. Electronic mail

    91% Important

    Use electronic mail.

  5. Teamwork

    91% Important

    Work with people in a group or team.

  6. Unstructured work

    88% Important

    Have freedom to decide on tasks, priorities, and goals.

  7. Responsible for outcomes

    87% Important

    Take responsibility for the results of other people's work.

  8. Spend time sitting

    86% Important

    Spend time sitting at work.

  9. Being exact or accurate

    85% Important

    Be very exact or highly accurate.

  10. Lead or coordinate a team

    81% Important

    Lead others to do work activities.

  11. Time pressure

    81% Important

    Work to strict deadlines.

  12. Freedom to make decisions

    81% Important

    Have freedom to make decision on your own.

  13. Contact with the public

    80% Important

    Work with customers or the public.

  14. Impact of decisions

    79% Important

    Make decisions that have a large impact on other people.

  15. Frequent decision making

    79% Important

    Frequently make decisions that impact other people.

  16. Indoors, heat controlled

    77% Important

    Work indoors with access to heating or cooling.

  17. Letters and memos

    72% Important

    Write letters and memos.

  18. Conflict situations

    69% Important

    Deal with conflict or disagreements.

  19. Making repetitive motions

    63% Important

    Spend time making repetitive motions.

  20. Angry or unpleasant people

    63% Important

    Deal with unpleasant, angry, or rude people.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Support

    81% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  2. Independence

    76% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  3. Relationships

    76% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  4. Working conditions

    69% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  5. Achievement

    62% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  6. Recognition

    62% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Enterprising

    95% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  2. Administrative

    81% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  3. Helping

    62% Important

    Working with people. Helping or providing service to others.

  4. Creative

    24% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

  5. Practical

    24% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  6. Analytical

    19% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-1011.00 - First-Line Supervisors of Office and Administrative Support Workers.

All Office Managers

  • $1,490 Weekly Pay
  • Strong Future Growth
  • 166,600 workers Employment Size
  • High skill Skill level rating
  • 62% Full-Time Full-Time Share
  • 42 hours Average full-time
  • 46 years Average age
  • 88% female Gender Share

Office Managers organise and control the functions and resources of offices such as administrative systems and office personnel.

You need relevant industry experience to work as an Office Manager. Formal qualifications might be useful but aren't essential. Office Managers sometimes have Vocational Education and Training (VET) or university qualifications in business management or a sector specific qualification.

Tasks
  • contributing to the planning and review of office services, and setting priorities and office service standards
  • allocating human resources, space and equipment
  • assigning work to and monitoring work performance of staff
  • managing records and accounts of the office
  • liaising with Professionals to coordinate office business and to facilitate resolution of problems
  • managing physical facilities and ensuring buildings and equipment are maintained
  • ensuring compliance with occupational health and safety regulations
  • ensuring work complies with relevant government legislation, policies and procedures
  • coordinating personnel activities such as hiring, promotions, performance management, payroll, training and supervision

You need relevant industry experience to work as an Office Manager. Formal qualifications might be useful but aren't essential. Office Managers sometimes have Vocational Education and Training (VET) or university qualifications in business management or a sector specific qualification.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • Course Seeker to search and compare higher education courses.
  • ComparED to compare undergraduate and postgraduate student experiences and outcomes.
  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Business Services, Financial Services and Public Sector VET training pathways.

Employers look for Office Managers who are flexible and adaptable, who can communicate with different people and work well in a team.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Clerical

    72% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  2. Customer and personal service

    70% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  3. Computers and electronics

    61% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  4. Administration and management

    58% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  5. English language

    54% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  6. Education and training

    52% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  7. Mathematics

    52% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  8. Personnel and human resources

    49% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  9. Sales and marketing

    41% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  10. Law and government

    36% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  11. Economics and accounting

    35% Skill level

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  12. Communications and media

    32% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  13. Public safety and security

    31% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  14. Production and processing

    28% Skill level

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

  15. Psychology

    26% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  16. Telecommunications

    22% Skill level

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

  17. Engineering and technology

    21% Skill level

    Use engineering, science and technology to design and produce goods and services.

  18. Therapy and counselling

    16% Skill level

    Diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and career counselling and guidance.

  19. Transportation

    14% Skill level

    Moving people or goods by air, rail, sea, or road.

  20. Sociology and anthropology

    14% Skill level

    Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

Skills

Skills can be improved through training or experience.

  1. Monitoring

    57% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  2. Speaking

    57% Skill level

    Talking to others.

  3. Active listening

    55% Skill level

    Listening to others, not interrupting, and asking good questions.

  4. Critical thinking

    55% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  5. Social perceptiveness

    55% Skill level

    Understanding why people react the way they do.

  6. Active learning

    54% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  7. Coordination with others

    54% Skill level

    Being adaptable and coordinating work with other people.

  8. Management of personnel resources

    54% Skill level

    Motivating, developing, and directing people as they work, and choosing the best people for the job.

  9. Reading comprehension

    54% Skill level

    Reading work related information.

  10. Time management

    54% Skill level

    Managing your own and other peoples' time to get work done.

  11. Writing

    54% Skill level

    Writing things for co-workers or customers.

  12. Learning strategies

    54% Skill level

    Figuring out the best way to teach or learn something new.

  13. Instructing

    52% Skill level

    Teaching people how to do something.

  14. Negotiation

    52% Skill level

    Bringing people together and trying to sort out their differences.

  15. Persuasion

    50% Skill level

    Talking people into changing their minds or their behaviour.

  16. Serving others

    50% Skill level

    Looking for ways to help people.

  17. Complex problem solving

    46% Skill level

    Noticing a problem and figuring out the best way to solve it.

  18. Judgment and decision making

    45% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  19. Systems analysis

    43% Skill level

    Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.

  20. Systems evaluation

    43% Skill level

    Measuring how well a system is working and how to improve it.

Abilities

Workers use these physical and mental abilities.

  1. Oral comprehension

    57% Skill level

    Listen to and understand what people say.

  2. Oral expression

    57% Skill level

    Communicate by speaking.

  3. Written comprehension

    57% Skill level

    Read and understand written information.

  4. Written expression

    57% Skill level

    Write in a way that people can understand.

  5. Speech clarity

    54% Skill level

    Speak clearly so others can understand you.

  6. Problem spotting

    52% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  7. Deductive reasoning

    52% Skill level

    Use general rules to find answers or solve problems logically.

  8. Speech recognition

    50% Skill level

    Identify and understand the speech of another person.

  9. Near vision

    50% Skill level

    See details that are up-close (within a few feet).

  10. Originality

    48% Skill level

    Come up with unusual or clever ideas, or creative ways to solve a problem.

  11. Inductive reasoning

    46% Skill level

    Use lots of detailed information to come up with answers or make general rules.

  12. Sorting or ordering

    46% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  13. Brainstorming

    43% Skill level

    Come up with a number of ideas about a topic, even if the ideas aren't very good.

  14. Categorising

    43% Skill level

    Come up with different ways of grouping things.

  15. Far vision

    41% Skill level

    See details that are far away.

  16. Multitasking

    41% Skill level

    Do two or more things at the same time.

  17. Mathematics

    39% Skill level

    Choose the right maths method or formula to solve a problem.

  18. Selective attention

    37% Skill level

    Pay attention to something without being distracted.

  19. Auditory attention

    34% Skill level

    Pay attention to a certain sound when there are other distracting sounds.

  20. Flexibility of closure

    34% Skill level

    See a pattern (a figure, object, word, or sound) hidden in other distracting material.

Activities

These are kinds of activities workers regularly do in this job.

  1. Planning and prioritising work

    68% Skill level

    Deciding on goals and putting together a detailed plan to get the work done.

  2. Negotiating and resolving conflicts

    68% Skill level

    Handling complaints and disagreements, and negotiating with people.

  3. Collecting and organising information

    67% Skill level

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  4. Coaching and developing others

    66% Skill level

    Working out the needs of others and coaching, mentoring, or helping them to improve.

  5. Building good relationships

    65% Skill level

    Building good working relationships and keeping them over time.

  6. Communicating within a team

    63% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  7. Guiding and directing staff

    61% Skill level

    Guiding and directing staff, including setting and monitoring performance standards.

  8. Making decisions and solving problems

    60% Skill level

    Using information to work out the best solution and solve problems.

  9. Keeping your knowledge up-to-date

    60% Skill level

    Keeping up-to-date with technology and new ideas.

  10. Making sense of information and ideas

    58% Skill level

    Looking at, working with, and understanding data or information.

  11. Checking compliance with standards

    57% Skill level

    Deciding whether events or processes comply with laws, regulations, or standards.

  12. Monitoring people, processes and things

    56% Skill level

    Checking objects, actions, or events, and keeping an eye out for problems.

  13. Hiring and organising staff

    55% Skill level

    Recruiting, interviewing, selecting, hiring, and promoting employees.

  14. Assessing and evaluating things

    55% Skill level

    Working out the value, importance, or quality of things, services or people.

  15. Managing payments and orders

    55% Skill level

    Monitoring and controlling resources and the spending of money.

  16. Working with computers

    55% Skill level

    Using computers to program, write software, set up functions, enter data, or process information.

  17. Researching and investigating

    55% Skill level

    Looking for, getting and understanding different kinds of information.

  18. Leading and encouraging a team

    52% Skill level

    Encouraging and building trust, respect, and cooperation among team members.

  19. Looking for changes over time

    52% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  20. Documenting or recording information

    49% Skill level

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-1011.00 - First-Line Supervisors of Office and Administrative Support Workers.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Face-to-face discussions

    99% Important

    Talk with people face-to-face.

  2. Telephone

    99% Important

    Talk on the telephone.

  3. Contact with people

    94% Important

    Have contact with people by telephone, face-to-face, or any other way.

  4. Electronic mail

    91% Important

    Use electronic mail.

  5. Teamwork

    91% Important

    Work with people in a group or team.

  6. Unstructured work

    88% Important

    Have freedom to decide on tasks, priorities, and goals.

  7. Responsible for outcomes

    87% Important

    Take responsibility for the results of other people's work.

  8. Spend time sitting

    86% Important

    Spend time sitting at work.

  9. Being exact or accurate

    85% Important

    Be very exact or highly accurate.

  10. Lead or coordinate a team

    81% Important

    Lead others to do work activities.

  11. Time pressure

    81% Important

    Work to strict deadlines.

  12. Freedom to make decisions

    81% Important

    Have freedom to make decision on your own.

  13. Contact with the public

    80% Important

    Work with customers or the public.

  14. Impact of decisions

    79% Important

    Make decisions that have a large impact on other people.

  15. Frequent decision making

    79% Important

    Frequently make decisions that impact other people.

  16. Indoors, heat controlled

    77% Important

    Work indoors with access to heating or cooling.

  17. Letters and memos

    72% Important

    Write letters and memos.

  18. Conflict situations

    69% Important

    Deal with conflict or disagreements.

  19. Making repetitive motions

    63% Important

    Spend time making repetitive motions.

  20. Angry or unpleasant people

    63% Important

    Deal with unpleasant, angry, or rude people.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Support

    81% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  2. Independence

    76% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  3. Relationships

    76% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  4. Working conditions

    69% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  5. Achievement

    62% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  6. Recognition

    62% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Enterprising

    95% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  2. Administrative

    81% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  3. Helping

    62% Important

    Working with people. Helping or providing service to others.

  4. Creative

    24% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

  5. Practical

    24% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  6. Analytical

    19% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-1011.00 - First-Line Supervisors of Office and Administrative Support Workers.
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