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Switchboard Operators

ANZSCO ID 5616

Overview

All Switchboard Operators

  • $1,586 Weekly Pay
  • Decline Future Growth
  • 4,800 workers Employment Size
  • Entry level Skill level rating
  • 52% Full-Time Full-Time Share
  • 41 hours Average full-time
  • 45 years Average age
  • 81% female Gender Share

Switchboard Operators operate telecommunication switchboards and consoles to assist callers establish telephone connections, and receive caller inquiries and fault reports.

Also known as: Telephone Operator.

You can work as a Switchboard Operator without formal qualifications. Some on the job training may be provided. Some workers have Vocational Education and Training (VET) qualifications in areas such as business or clerical studies.

Tasks
  • operating switchboards and consoles to connect, hold, transfer and disconnect telephone calls
  • responding to callers' inquiries by providing information such as telephone numbers, dialling codes, call costs, time delays and service difficulties
  • investigating operating system problems and informing maintenance services
  • alerting emergency services when required
  • recording details and determining charges for designated types of calls
  • may monitor the efficiency of systems and maintain service sampling records

Prospects

Pathways

You can work as a Switchboard Operator without formal qualifications. Some on the job training may be provided. Some workers have Vocational Education and Training (VET) qualifications in areas such as business or clerical studies.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.

Skills & Knowledge

Employers look for Switchboard Operators who have good computer skills, can communicate clearly and can interact with a variety of people.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Customer and personal service

    66% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  2. Clerical

    55% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  3. English language

    52% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  4. Computers and electronics

    43% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  5. Communications and media

    37% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  6. Telecommunications

    32% Skill level

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

  7. Public safety and security

    29% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  8. Administration and management

    28% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  9. Mathematics

    23% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  10. Education and training

    22% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  11. Sales and marketing

    22% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  12. Personnel and human resources

    21% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  13. Law and government

    20% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  14. Transportation

    19% Skill level

    Moving people or goods by air, rail, sea, or road.

  15. Psychology

    18% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  16. Economics and accounting

    15% Skill level

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  17. Medicine and dentistry

    12% Skill level

    Diagnose and treat human injuries, diseases, and deformities, including preventive health-care measures.

  18. Therapy and counselling

    12% Skill level

    Diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and career counselling and guidance.

  19. Production and processing

    11% Skill level

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

  20. Geography

    11% Skill level

    Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.

Skills

Skills can be improved through training or experience.

  1. Active listening

    43% Skill level

    Listening to others, not interrupting, and asking good questions.

  2. Reading comprehension

    43% Skill level

    Reading work related information.

  3. Social perceptiveness

    41% Skill level

    Understanding why people react the way they do.

  4. Speaking

    39% Skill level

    Talking to others.

  5. Critical thinking

    39% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  6. Serving others

    37% Skill level

    Looking for ways to help people.

  7. Coordination with others

    36% Skill level

    Being adaptable and coordinating work with other people.

  8. Monitoring

    34% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  9. Writing

    34% Skill level

    Writing things for co-workers or customers.

  10. Active learning

    32% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  11. Complex problem solving

    32% Skill level

    Noticing a problem and figuring out the best way to solve it.

  12. Judgment and decision making

    30% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  13. Time management

    30% Skill level

    Managing your own and other peoples' time to get work done.

  14. Learning strategies

    29% Skill level

    Figuring out the best way to teach or learn something new.

  15. Persuasion

    27% Skill level

    Talking people into changing their minds or their behaviour.

  16. Instructing

    27% Skill level

    Teaching people how to do something.

  17. Negotiation

    27% Skill level

    Bringing people together and trying to sort out their differences.

  18. Systems analysis

    25% Skill level

    Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.

  19. Operation monitoring

    21% Skill level

    Watching gauges, dials, or other indicators to make sure a machine is working properly.

  20. Quality control analysis

    18% Skill level

    Doing tests and checking products, services, or processes to make sure they are working properly.

Abilities

Workers use these physical and mental abilities.

  1. Speech clarity

    57% Skill level

    Speak clearly so others can understand you.

  2. Speech recognition

    57% Skill level

    Identify and understand the speech of another person.

  3. Oral expression

    55% Skill level

    Communicate by speaking.

  4. Oral comprehension

    52% Skill level

    Listen to and understand what people say.

  5. Near vision

    45% Skill level

    See details that are up-close (within a few feet).

  6. Written comprehension

    39% Skill level

    Read and understand written information.

  7. Deductive reasoning

    37% Skill level

    Use general rules to find answers or solve problems logically.

  8. Problem spotting

    37% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  9. Categorising

    36% Skill level

    Come up with different ways of grouping things.

  10. Inductive reasoning

    36% Skill level

    Use lots of detailed information to come up with answers or make general rules.

  11. Written expression

    36% Skill level

    Write in a way that people can understand.

  12. Selective attention

    34% Skill level

    Pay attention to something without being distracted.

  13. Sorting or ordering

    34% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  14. Finger dexterity

    30% Skill level

    Put together small parts with your fingers.

  15. Perceptual speed

    30% Skill level

    Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.

  16. Auditory attention

    30% Skill level

    Pay attention to a certain sound when there are other distracting sounds.

  17. Multitasking

    29% Skill level

    Do two or more things at the same time.

  18. Arm-hand steadiness

    27% Skill level

    Keep your hand or arm steady.

  19. Far vision

    27% Skill level

    See details that are far away.

  20. Flexibility of closure

    27% Skill level

    See a pattern (a figure, object, word, or sound) hidden in other distracting material.

Activities

These are kinds of activities workers regularly do in this job.

  1. Working with the public

    60% Skill level

    Greeting or serving customers, clients or guests, and public speaking or performing.

  2. Building good relationships

    59% Skill level

    Building good working relationships and keeping them over time.

  3. Communicating with the public

    59% Skill level

    Giving information to the public, business or government by telephone, in writing, or in person.

  4. Documenting or recording information

    57% Skill level

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  5. Monitoring people, processes and things

    54% Skill level

    Checking objects, actions, or events, and keeping an eye out for problems.

  6. Helping and caring for others

    54% Skill level

    Providing personal assistance, medical attention, or emotional support.

  7. Working with computers

    53% Skill level

    Using computers to program, write software, set up functions, enter data, or process information.

  8. Researching and investigating

    52% Skill level

    Looking for, getting and understanding different kinds of information.

  9. Collecting and organising information

    51% Skill level

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  10. Communicating within a team

    49% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  11. Looking for changes over time

    49% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  12. Keeping your knowledge up-to-date

    47% Skill level

    Keeping up-to-date with technology and new ideas.

  13. Making decisions and solving problems

    47% Skill level

    Using information to work out the best solution and solve problems.

  14. Checking compliance with standards

    41% Skill level

    Deciding whether events or processes comply with laws, regulations, or standards.

  15. Making sense of information and ideas

    41% Skill level

    Looking at, working with, and understanding data or information.

  16. Negotiating and resolving conflicts

    39% Skill level

    Handling complaints and disagreements, and negotiating with people.

  17. Providing office support

    38% Skill level

    Doing day-to-day office work such as filing and processing paperwork.

  18. Explaining things to people

    36% Skill level

    Helping people to understand and use information.

  19. Planning and prioritising work

    36% Skill level

    Deciding on goals and putting together a detailed plan to get the work done.

  20. Leading and encouraging a team

    30% Skill level

    Encouraging and building trust, respect, and cooperation among team members.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-2011.00 - Switchboard Operators, Including Answering Service.

Work Environment

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Contact with people

    98% Important

    Have contact with people by telephone, face-to-face, or any other way.

  2. Telephone

    95% Important

    Talk on the telephone.

  3. Contact with the public

    94% Important

    Work with customers or the public.

  4. Spend time sitting

    93% Important

    Spend time sitting at work.

  5. Frequent decision making

    91% Important

    Frequently make decisions that impact other people.

  6. Being exact or accurate

    89% Important

    Be very exact or highly accurate.

  7. Impact of decisions

    88% Important

    Make decisions that have a large impact on other people.

  8. Teamwork

    85% Important

    Work with people in a group or team.

  9. Face-to-face discussions

    83% Important

    Talk with people face-to-face.

  10. Making repetitive motions

    79% Important

    Spend time making repetitive motions.

  11. Angry or unpleasant people

    79% Important

    Deal with unpleasant, angry, or rude people.

  12. Unstructured work

    79% Important

    Have freedom to decide on tasks, priorities, and goals.

  13. Indoors, heat controlled

    79% Important

    Work indoors with access to heating or cooling.

  14. Repeating same tasks

    79% Important

    Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.

  15. Freedom to make decisions

    78% Important

    Have freedom to make decision on your own.

  16. Electronic mail

    76% Important

    Use electronic mail.

  17. Physically close to people

    71% Important

    Work physically close to other people.

  18. Conflict situations

    68% Important

    Deal with conflict or disagreements.

  19. Time pressure

    66% Important

    Work to strict deadlines.

  20. Using your hands to handle, control, or feel

    66% Important

    Spend time using your hands to handle, control, or feel objects, tools or controls.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Relationships

    81% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  2. Support

    67% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  3. Independence

    57% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  4. Working conditions

    45% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  5. Achievement

    33% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  6. Recognition

    33% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Administrative

    95% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  2. Enterprising

    67% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  3. Helping

    52% Important

    Working with people. Helping or providing service to others.

  4. Practical

    43% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  5. Analytical

    14% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  6. Creative

    14% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-2011.00 - Switchboard Operators, Including Answering Service.

All Switchboard Operators

  • $1,586 Weekly Pay
  • Decline Future Growth
  • 4,800 workers Employment Size
  • Entry level Skill level rating
  • 52% Full-Time Full-Time Share
  • 41 hours Average full-time
  • 45 years Average age
  • 81% female Gender Share

Switchboard Operators operate telecommunication switchboards and consoles to assist callers establish telephone connections, and receive caller inquiries and fault reports.

Also known as: Telephone Operator.

You can work as a Switchboard Operator without formal qualifications. Some on the job training may be provided. Some workers have Vocational Education and Training (VET) qualifications in areas such as business or clerical studies.

Tasks
  • operating switchboards and consoles to connect, hold, transfer and disconnect telephone calls
  • responding to callers' inquiries by providing information such as telephone numbers, dialling codes, call costs, time delays and service difficulties
  • investigating operating system problems and informing maintenance services
  • alerting emergency services when required
  • recording details and determining charges for designated types of calls
  • may monitor the efficiency of systems and maintain service sampling records

You can work as a Switchboard Operator without formal qualifications. Some on the job training may be provided. Some workers have Vocational Education and Training (VET) qualifications in areas such as business or clerical studies.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.

Employers look for Switchboard Operators who have good computer skills, can communicate clearly and can interact with a variety of people.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Customer and personal service

    66% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  2. Clerical

    55% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  3. English language

    52% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  4. Computers and electronics

    43% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  5. Communications and media

    37% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  6. Telecommunications

    32% Skill level

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

  7. Public safety and security

    29% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  8. Administration and management

    28% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  9. Mathematics

    23% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  10. Education and training

    22% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  11. Sales and marketing

    22% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  12. Personnel and human resources

    21% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  13. Law and government

    20% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  14. Transportation

    19% Skill level

    Moving people or goods by air, rail, sea, or road.

  15. Psychology

    18% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  16. Economics and accounting

    15% Skill level

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  17. Medicine and dentistry

    12% Skill level

    Diagnose and treat human injuries, diseases, and deformities, including preventive health-care measures.

  18. Therapy and counselling

    12% Skill level

    Diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and career counselling and guidance.

  19. Production and processing

    11% Skill level

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

  20. Geography

    11% Skill level

    Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.

Skills

Skills can be improved through training or experience.

  1. Active listening

    43% Skill level

    Listening to others, not interrupting, and asking good questions.

  2. Reading comprehension

    43% Skill level

    Reading work related information.

  3. Social perceptiveness

    41% Skill level

    Understanding why people react the way they do.

  4. Speaking

    39% Skill level

    Talking to others.

  5. Critical thinking

    39% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  6. Serving others

    37% Skill level

    Looking for ways to help people.

  7. Coordination with others

    36% Skill level

    Being adaptable and coordinating work with other people.

  8. Monitoring

    34% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  9. Writing

    34% Skill level

    Writing things for co-workers or customers.

  10. Active learning

    32% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  11. Complex problem solving

    32% Skill level

    Noticing a problem and figuring out the best way to solve it.

  12. Judgment and decision making

    30% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  13. Time management

    30% Skill level

    Managing your own and other peoples' time to get work done.

  14. Learning strategies

    29% Skill level

    Figuring out the best way to teach or learn something new.

  15. Persuasion

    27% Skill level

    Talking people into changing their minds or their behaviour.

  16. Instructing

    27% Skill level

    Teaching people how to do something.

  17. Negotiation

    27% Skill level

    Bringing people together and trying to sort out their differences.

  18. Systems analysis

    25% Skill level

    Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.

  19. Operation monitoring

    21% Skill level

    Watching gauges, dials, or other indicators to make sure a machine is working properly.

  20. Quality control analysis

    18% Skill level

    Doing tests and checking products, services, or processes to make sure they are working properly.

Abilities

Workers use these physical and mental abilities.

  1. Speech clarity

    57% Skill level

    Speak clearly so others can understand you.

  2. Speech recognition

    57% Skill level

    Identify and understand the speech of another person.

  3. Oral expression

    55% Skill level

    Communicate by speaking.

  4. Oral comprehension

    52% Skill level

    Listen to and understand what people say.

  5. Near vision

    45% Skill level

    See details that are up-close (within a few feet).

  6. Written comprehension

    39% Skill level

    Read and understand written information.

  7. Deductive reasoning

    37% Skill level

    Use general rules to find answers or solve problems logically.

  8. Problem spotting

    37% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  9. Categorising

    36% Skill level

    Come up with different ways of grouping things.

  10. Inductive reasoning

    36% Skill level

    Use lots of detailed information to come up with answers or make general rules.

  11. Written expression

    36% Skill level

    Write in a way that people can understand.

  12. Selective attention

    34% Skill level

    Pay attention to something without being distracted.

  13. Sorting or ordering

    34% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  14. Finger dexterity

    30% Skill level

    Put together small parts with your fingers.

  15. Perceptual speed

    30% Skill level

    Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.

  16. Auditory attention

    30% Skill level

    Pay attention to a certain sound when there are other distracting sounds.

  17. Multitasking

    29% Skill level

    Do two or more things at the same time.

  18. Arm-hand steadiness

    27% Skill level

    Keep your hand or arm steady.

  19. Far vision

    27% Skill level

    See details that are far away.

  20. Flexibility of closure

    27% Skill level

    See a pattern (a figure, object, word, or sound) hidden in other distracting material.

Activities

These are kinds of activities workers regularly do in this job.

  1. Working with the public

    60% Skill level

    Greeting or serving customers, clients or guests, and public speaking or performing.

  2. Building good relationships

    59% Skill level

    Building good working relationships and keeping them over time.

  3. Communicating with the public

    59% Skill level

    Giving information to the public, business or government by telephone, in writing, or in person.

  4. Documenting or recording information

    57% Skill level

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  5. Monitoring people, processes and things

    54% Skill level

    Checking objects, actions, or events, and keeping an eye out for problems.

  6. Helping and caring for others

    54% Skill level

    Providing personal assistance, medical attention, or emotional support.

  7. Working with computers

    53% Skill level

    Using computers to program, write software, set up functions, enter data, or process information.

  8. Researching and investigating

    52% Skill level

    Looking for, getting and understanding different kinds of information.

  9. Collecting and organising information

    51% Skill level

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  10. Communicating within a team

    49% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  11. Looking for changes over time

    49% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  12. Keeping your knowledge up-to-date

    47% Skill level

    Keeping up-to-date with technology and new ideas.

  13. Making decisions and solving problems

    47% Skill level

    Using information to work out the best solution and solve problems.

  14. Checking compliance with standards

    41% Skill level

    Deciding whether events or processes comply with laws, regulations, or standards.

  15. Making sense of information and ideas

    41% Skill level

    Looking at, working with, and understanding data or information.

  16. Negotiating and resolving conflicts

    39% Skill level

    Handling complaints and disagreements, and negotiating with people.

  17. Providing office support

    38% Skill level

    Doing day-to-day office work such as filing and processing paperwork.

  18. Explaining things to people

    36% Skill level

    Helping people to understand and use information.

  19. Planning and prioritising work

    36% Skill level

    Deciding on goals and putting together a detailed plan to get the work done.

  20. Leading and encouraging a team

    30% Skill level

    Encouraging and building trust, respect, and cooperation among team members.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-2011.00 - Switchboard Operators, Including Answering Service.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Contact with people

    98% Important

    Have contact with people by telephone, face-to-face, or any other way.

  2. Telephone

    95% Important

    Talk on the telephone.

  3. Contact with the public

    94% Important

    Work with customers or the public.

  4. Spend time sitting

    93% Important

    Spend time sitting at work.

  5. Frequent decision making

    91% Important

    Frequently make decisions that impact other people.

  6. Being exact or accurate

    89% Important

    Be very exact or highly accurate.

  7. Impact of decisions

    88% Important

    Make decisions that have a large impact on other people.

  8. Teamwork

    85% Important

    Work with people in a group or team.

  9. Face-to-face discussions

    83% Important

    Talk with people face-to-face.

  10. Making repetitive motions

    79% Important

    Spend time making repetitive motions.

  11. Angry or unpleasant people

    79% Important

    Deal with unpleasant, angry, or rude people.

  12. Unstructured work

    79% Important

    Have freedom to decide on tasks, priorities, and goals.

  13. Indoors, heat controlled

    79% Important

    Work indoors with access to heating or cooling.

  14. Repeating same tasks

    79% Important

    Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.

  15. Freedom to make decisions

    78% Important

    Have freedom to make decision on your own.

  16. Electronic mail

    76% Important

    Use electronic mail.

  17. Physically close to people

    71% Important

    Work physically close to other people.

  18. Conflict situations

    68% Important

    Deal with conflict or disagreements.

  19. Time pressure

    66% Important

    Work to strict deadlines.

  20. Using your hands to handle, control, or feel

    66% Important

    Spend time using your hands to handle, control, or feel objects, tools or controls.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Relationships

    81% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  2. Support

    67% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  3. Independence

    57% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  4. Working conditions

    45% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  5. Achievement

    33% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  6. Recognition

    33% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Administrative

    95% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  2. Enterprising

    67% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  3. Helping

    52% Important

    Working with people. Helping or providing service to others.

  4. Practical

    43% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  5. Analytical

    14% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  6. Creative

    14% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-2011.00 - Switchboard Operators, Including Answering Service.
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