ALERT The future growth information does not take account of the impact of COVID-19. If you are affected by COVID-19 there is a range of support available.

Parole and Probation Officers

ANZSCO ID 411714

Overview

All Welfare Support Workers

  • $1,328 Weekly Pay
  • Very strong Future Growth

Parole and Probation Officers

  • 1,900 workers Employment Size
  • High skill Skill level rating
  • 88% Full-Time Full-Time Share
  • 40 hours Average full-time
  • 39 years Average age
  • 72% female Gender Share

Parole or Probation Officers supervise offenders who have been placed on probation by court order or released conditionally from corrective service institutions.

You usually need a formal qualification in community services, behavioural science, social work, social science, criminology, justice studies, or psychology to work as a Parole or Probation Officer. University and Vocational Education and Training (VET) are both common study pathways.

Tasks
  • Supervises offenders on probation and parole.
  • Assesses clients' needs and plans develops and implements educational, training and support programmes.
  • Interviews clients and assesses the nature and extent of difficulties.
  • Monitors and reports on the progress of clients.
  • Refers clients to agencies that can provide additional help.
  • Completes administrative work which may include written correspondence and reports.

Prospects

Pathways

You usually need a formal qualification in community services, behavioural science, social work, social science, criminology, justice studies, or psychology to work as a Parole or Probation Officer. University and Vocational Education and Training (VET) are both common study pathways.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • Course Seeker to search and compare higher education courses.
  • ComparED to compare undergraduate and postgraduate student experiences and outcomes.
  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Community Services VET training pathways.

Skills & Knowledge

Employers look for Welfare Support Workers who are caring, compassionate and empathetic, and can communicate well with others.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Therapy and counselling

    71% Skill level

    Diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and career counselling and guidance.

  2. Psychology

    70% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  3. Customer and personal service

    70% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  4. English language

    66% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  5. Public safety and security

    62% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  6. Law and government

    62% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  7. Education and training

    59% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  8. Sociology and anthropology

    58% Skill level

    Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

  9. Computers and electronics

    58% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  10. Clerical

    57% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  11. Administration and management

    50% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  12. Philosophy and theology

    41% Skill level

    Philosophical systems and religions, including their basic principles, values, ethics, ways of thinking, customs, practices, and impact on society.

  13. Communications and media

    33% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  14. Mathematics

    31% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  15. Geography

    30% Skill level

    Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.

  16. Foreign language

    28% Skill level

    Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

  17. Transportation

    24% Skill level

    Moving people or goods by air, rail, sea, or road.

  18. Personnel and human resources

    21% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  19. Telecommunications

    20% Skill level

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

  20. Economics and accounting

    19% Skill level

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

Skills

Skills can be improved through training or experience.

  1. Social perceptiveness

    64% Skill level

    Understanding why people react the way they do.

  2. Active listening

    59% Skill level

    Listening to others, not interrupting, and asking good questions.

  3. Monitoring

    59% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  4. Reading comprehension

    59% Skill level

    Reading work related information.

  5. Critical thinking

    57% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  6. Speaking

    57% Skill level

    Talking to others.

  7. Serving others

    57% Skill level

    Looking for ways to help people.

  8. Persuasion

    55% Skill level

    Talking people into changing their minds or their behaviour.

  9. Writing

    54% Skill level

    Writing things for co-workers or customers.

  10. Judgment and decision making

    52% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  11. Coordination with others

    50% Skill level

    Being adaptable and coordinating work with other people.

  12. Negotiation

    48% Skill level

    Bringing people together and trying to sort out their differences.

  13. Active learning

    45% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  14. Complex problem solving

    45% Skill level

    Noticing a problem and figuring out the best way to solve it.

  15. Time management

    45% Skill level

    Managing your own and other peoples' time to get work done.

  16. Instructing

    43% Skill level

    Teaching people how to do something.

  17. Systems evaluation

    41% Skill level

    Measuring how well a system is working and how to improve it.

  18. Systems analysis

    37% Skill level

    Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.

  19. Learning strategies

    36% Skill level

    Figuring out the best way to teach or learn something new.

  20. Management of personnel resources

    34% Skill level

    Motivating, developing, and directing people as they work, and choosing the best people for the job.

Abilities

Workers use these physical and mental abilities.

  1. Oral expression

    61% Skill level

    Communicate by speaking.

  2. Problem spotting

    61% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  3. Oral comprehension

    57% Skill level

    Listen to and understand what people say.

  4. Written comprehension

    57% Skill level

    Read and understand written information.

  5. Written expression

    57% Skill level

    Write in a way that people can understand.

  6. Deductive reasoning

    55% Skill level

    Use general rules to find answers or solve problems logically.

  7. Inductive reasoning

    54% Skill level

    Use lots of detailed information to come up with answers or make general rules.

  8. Near vision

    52% Skill level

    See details that are up-close (within a few feet).

  9. Speech recognition

    50% Skill level

    Identify and understand the speech of another person.

  10. Categorising

    45% Skill level

    Come up with different ways of grouping things.

  11. Originality

    45% Skill level

    Come up with unusual or clever ideas, or creative ways to solve a problem.

  12. Sorting or ordering

    45% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  13. Speech clarity

    43% Skill level

    Speak clearly so others can understand you.

  14. Brainstorming

    43% Skill level

    Come up with a number of ideas about a topic, even if the ideas aren't very good.

  15. Selective attention

    37% Skill level

    Pay attention to something without being distracted.

  16. Multitasking

    34% Skill level

    Do two or more things at the same time.

  17. Flexibility of closure

    32% Skill level

    See a pattern (a figure, object, word, or sound) hidden in other distracting material.

  18. Far vision

    30% Skill level

    See details that are far away.

  19. Memorization

    30% Skill level

    Remember things like words, numbers, pictures, and procedures.

  20. Auditory attention

    29% Skill level

    Pay attention to a certain sound when there are other distracting sounds.

Activities

These are kinds of activities workers regularly do in this job.

  1. Researching and investigating

    80% Skill level

    Looking for, getting and understanding different kinds of information.

  2. Looking for changes over time

    74% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  3. Building good relationships

    71% Skill level

    Building good working relationships and keeping them over time.

  4. Planning and prioritising work

    70% Skill level

    Deciding on goals and putting together a detailed plan to get the work done.

  5. Making decisions and solving problems

    69% Skill level

    Using information to work out the best solution and solve problems.

  6. Communicating within a team

    69% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  7. Checking compliance with standards

    67% Skill level

    Deciding whether events or processes comply with laws, regulations, or standards.

  8. Documenting or recording information

    67% Skill level

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  9. Monitoring people, processes and things

    66% Skill level

    Checking objects, actions, or events, and keeping an eye out for problems.

  10. Negotiating and resolving conflicts

    64% Skill level

    Handling complaints and disagreements, and negotiating with people.

  11. Keeping your knowledge up-to-date

    61% Skill level

    Keeping up-to-date with technology and new ideas.

  12. Working with the public

    60% Skill level

    Greeting or serving customers, clients or guests, and public speaking or performing.

  13. Communicating with the public

    58% Skill level

    Giving information to the public, business or government by telephone, in writing, or in person.

  14. Assessing and evaluating things

    57% Skill level

    Working out the value, importance, or quality of things, services or people.

  15. Collecting and organising information

    55% Skill level

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  16. Thinking creatively

    55% Skill level

    Using your own ideas for developing, designing, or creating something new.

  17. Coming up with systems and processes

    53% Skill level

    Deciding on goals and figuring out what you need to do to achieve them.

  18. Scheduling work and activities

    50% Skill level

    Working out the timing of events, programs, and activities, as well as the work of others.

  19. Working with computers

    46% Skill level

    Using computers to program, write software, set up functions, enter data, or process information.

  20. Explaining things to people

    44% Skill level

    Helping people to understand and use information.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 21-1092.00 - Probation Officers and Correctional Treatment Specialists.

Work Environment

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Contact with people

    98% Important

    Have contact with people by telephone, face-to-face, or any other way.

  2. Telephone

    98% Important

    Talk on the telephone.

  3. Face-to-face discussions

    97% Important

    Talk with people face-to-face.

  4. Indoors, heat controlled

    95% Important

    Work indoors with access to heating or cooling.

  5. Electronic mail

    94% Important

    Use electronic mail.

  6. Angry or unpleasant people

    90% Important

    Deal with unpleasant, angry, or rude people.

  7. Conflict situations

    83% Important

    Deal with conflict or disagreements.

  8. Frequent decision making

    83% Important

    Frequently make decisions that impact other people.

  9. Impact of decisions

    83% Important

    Make decisions that have a large impact on other people.

  10. Letters and memos

    83% Important

    Write letters and memos.

  11. Freedom to make decisions

    81% Important

    Have freedom to make decision on your own.

  12. Teamwork

    81% Important

    Work with people in a group or team.

  13. Contact with the public

    79% Important

    Work with customers or the public.

  14. Time pressure

    79% Important

    Work to strict deadlines.

  15. Unstructured work

    79% Important

    Have freedom to decide on tasks, priorities, and goals.

  16. Spend time sitting

    79% Important

    Spend time sitting at work.

  17. Physically aggressive people

    77% Important

    Deal with physically aggressive or violent people.

  18. Being exact or accurate

    75% Important

    Be very exact or highly accurate.

  19. Repeating same tasks

    73% Important

    Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.

  20. Lead or coordinate a team

    72% Important

    Lead others to do work activities.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Support

    86% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  2. Relationships

    76% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  3. Working conditions

    67% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  4. Achievement

    57% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  5. Independence

    52% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  6. Recognition

    52% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Helping

    95% Important

    Working with people. Helping or providing service to others.

  2. Enterprising

    71% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  3. Administrative

    67% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  4. Analytical

    33% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  5. Creative

    33% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

  6. Practical

    19% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 21-1092.00 - Probation Officers and Correctional Treatment Specialists.

All Welfare Support Workers

  • $1,328 Weekly Pay
  • Very strong Future Growth

Parole and Probation Officers

  • 1,900 workers Employment Size
  • High skill Skill level rating
  • 88% Full-Time Full-Time Share
  • 40 hours Average full-time
  • 39 years Average age
  • 72% female Gender Share

Parole or Probation Officers supervise offenders who have been placed on probation by court order or released conditionally from corrective service institutions.

You usually need a formal qualification in community services, behavioural science, social work, social science, criminology, justice studies, or psychology to work as a Parole or Probation Officer. University and Vocational Education and Training (VET) are both common study pathways.

Tasks
  • Supervises offenders on probation and parole.
  • Assesses clients' needs and plans develops and implements educational, training and support programmes.
  • Interviews clients and assesses the nature and extent of difficulties.
  • Monitors and reports on the progress of clients.
  • Refers clients to agencies that can provide additional help.
  • Completes administrative work which may include written correspondence and reports.

You usually need a formal qualification in community services, behavioural science, social work, social science, criminology, justice studies, or psychology to work as a Parole or Probation Officer. University and Vocational Education and Training (VET) are both common study pathways.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • Course Seeker to search and compare higher education courses.
  • ComparED to compare undergraduate and postgraduate student experiences and outcomes.
  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Community Services VET training pathways.

Employers look for Welfare Support Workers who are caring, compassionate and empathetic, and can communicate well with others.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Therapy and counselling

    71% Skill level

    Diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and career counselling and guidance.

  2. Psychology

    70% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  3. Customer and personal service

    70% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  4. English language

    66% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  5. Public safety and security

    62% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  6. Law and government

    62% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  7. Education and training

    59% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  8. Sociology and anthropology

    58% Skill level

    Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

  9. Computers and electronics

    58% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  10. Clerical

    57% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  11. Administration and management

    50% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  12. Philosophy and theology

    41% Skill level

    Philosophical systems and religions, including their basic principles, values, ethics, ways of thinking, customs, practices, and impact on society.

  13. Communications and media

    33% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  14. Mathematics

    31% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  15. Geography

    30% Skill level

    Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.

  16. Foreign language

    28% Skill level

    Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

  17. Transportation

    24% Skill level

    Moving people or goods by air, rail, sea, or road.

  18. Personnel and human resources

    21% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  19. Telecommunications

    20% Skill level

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

  20. Economics and accounting

    19% Skill level

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

Skills

Skills can be improved through training or experience.

  1. Social perceptiveness

    64% Skill level

    Understanding why people react the way they do.

  2. Active listening

    59% Skill level

    Listening to others, not interrupting, and asking good questions.

  3. Monitoring

    59% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  4. Reading comprehension

    59% Skill level

    Reading work related information.

  5. Critical thinking

    57% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  6. Speaking

    57% Skill level

    Talking to others.

  7. Serving others

    57% Skill level

    Looking for ways to help people.

  8. Persuasion

    55% Skill level

    Talking people into changing their minds or their behaviour.

  9. Writing

    54% Skill level

    Writing things for co-workers or customers.

  10. Judgment and decision making

    52% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  11. Coordination with others

    50% Skill level

    Being adaptable and coordinating work with other people.

  12. Negotiation

    48% Skill level

    Bringing people together and trying to sort out their differences.

  13. Active learning

    45% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  14. Complex problem solving

    45% Skill level

    Noticing a problem and figuring out the best way to solve it.

  15. Time management

    45% Skill level

    Managing your own and other peoples' time to get work done.

  16. Instructing

    43% Skill level

    Teaching people how to do something.

  17. Systems evaluation

    41% Skill level

    Measuring how well a system is working and how to improve it.

  18. Systems analysis

    37% Skill level

    Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.

  19. Learning strategies

    36% Skill level

    Figuring out the best way to teach or learn something new.

  20. Management of personnel resources

    34% Skill level

    Motivating, developing, and directing people as they work, and choosing the best people for the job.

Abilities

Workers use these physical and mental abilities.

  1. Oral expression

    61% Skill level

    Communicate by speaking.

  2. Problem spotting

    61% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  3. Oral comprehension

    57% Skill level

    Listen to and understand what people say.

  4. Written comprehension

    57% Skill level

    Read and understand written information.

  5. Written expression

    57% Skill level

    Write in a way that people can understand.

  6. Deductive reasoning

    55% Skill level

    Use general rules to find answers or solve problems logically.

  7. Inductive reasoning

    54% Skill level

    Use lots of detailed information to come up with answers or make general rules.

  8. Near vision

    52% Skill level

    See details that are up-close (within a few feet).

  9. Speech recognition

    50% Skill level

    Identify and understand the speech of another person.

  10. Categorising

    45% Skill level

    Come up with different ways of grouping things.

  11. Originality

    45% Skill level

    Come up with unusual or clever ideas, or creative ways to solve a problem.

  12. Sorting or ordering

    45% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  13. Speech clarity

    43% Skill level

    Speak clearly so others can understand you.

  14. Brainstorming

    43% Skill level

    Come up with a number of ideas about a topic, even if the ideas aren't very good.

  15. Selective attention

    37% Skill level

    Pay attention to something without being distracted.

  16. Multitasking

    34% Skill level

    Do two or more things at the same time.

  17. Flexibility of closure

    32% Skill level

    See a pattern (a figure, object, word, or sound) hidden in other distracting material.

  18. Far vision

    30% Skill level

    See details that are far away.

  19. Memorization

    30% Skill level

    Remember things like words, numbers, pictures, and procedures.

  20. Auditory attention

    29% Skill level

    Pay attention to a certain sound when there are other distracting sounds.

Activities

These are kinds of activities workers regularly do in this job.

  1. Researching and investigating

    80% Skill level

    Looking for, getting and understanding different kinds of information.

  2. Looking for changes over time

    74% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  3. Building good relationships

    71% Skill level

    Building good working relationships and keeping them over time.

  4. Planning and prioritising work

    70% Skill level

    Deciding on goals and putting together a detailed plan to get the work done.

  5. Making decisions and solving problems

    69% Skill level

    Using information to work out the best solution and solve problems.

  6. Communicating within a team

    69% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  7. Checking compliance with standards

    67% Skill level

    Deciding whether events or processes comply with laws, regulations, or standards.

  8. Documenting or recording information

    67% Skill level

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  9. Monitoring people, processes and things

    66% Skill level

    Checking objects, actions, or events, and keeping an eye out for problems.

  10. Negotiating and resolving conflicts

    64% Skill level

    Handling complaints and disagreements, and negotiating with people.

  11. Keeping your knowledge up-to-date

    61% Skill level

    Keeping up-to-date with technology and new ideas.

  12. Working with the public

    60% Skill level

    Greeting or serving customers, clients or guests, and public speaking or performing.

  13. Communicating with the public

    58% Skill level

    Giving information to the public, business or government by telephone, in writing, or in person.

  14. Assessing and evaluating things

    57% Skill level

    Working out the value, importance, or quality of things, services or people.

  15. Collecting and organising information

    55% Skill level

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  16. Thinking creatively

    55% Skill level

    Using your own ideas for developing, designing, or creating something new.

  17. Coming up with systems and processes

    53% Skill level

    Deciding on goals and figuring out what you need to do to achieve them.

  18. Scheduling work and activities

    50% Skill level

    Working out the timing of events, programs, and activities, as well as the work of others.

  19. Working with computers

    46% Skill level

    Using computers to program, write software, set up functions, enter data, or process information.

  20. Explaining things to people

    44% Skill level

    Helping people to understand and use information.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 21-1092.00 - Probation Officers and Correctional Treatment Specialists.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Contact with people

    98% Important

    Have contact with people by telephone, face-to-face, or any other way.

  2. Telephone

    98% Important

    Talk on the telephone.

  3. Face-to-face discussions

    97% Important

    Talk with people face-to-face.

  4. Indoors, heat controlled

    95% Important

    Work indoors with access to heating or cooling.

  5. Electronic mail

    94% Important

    Use electronic mail.

  6. Angry or unpleasant people

    90% Important

    Deal with unpleasant, angry, or rude people.

  7. Conflict situations

    83% Important

    Deal with conflict or disagreements.

  8. Frequent decision making

    83% Important

    Frequently make decisions that impact other people.

  9. Impact of decisions

    83% Important

    Make decisions that have a large impact on other people.

  10. Letters and memos

    83% Important

    Write letters and memos.

  11. Freedom to make decisions

    81% Important

    Have freedom to make decision on your own.

  12. Teamwork

    81% Important

    Work with people in a group or team.

  13. Contact with the public

    79% Important

    Work with customers or the public.

  14. Time pressure

    79% Important

    Work to strict deadlines.

  15. Unstructured work

    79% Important

    Have freedom to decide on tasks, priorities, and goals.

  16. Spend time sitting

    79% Important

    Spend time sitting at work.

  17. Physically aggressive people

    77% Important

    Deal with physically aggressive or violent people.

  18. Being exact or accurate

    75% Important

    Be very exact or highly accurate.

  19. Repeating same tasks

    73% Important

    Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.

  20. Lead or coordinate a team

    72% Important

    Lead others to do work activities.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Support

    86% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  2. Relationships

    76% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  3. Working conditions

    67% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  4. Achievement

    57% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  5. Independence

    52% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  6. Recognition

    52% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Helping

    95% Important

    Working with people. Helping or providing service to others.

  2. Enterprising

    71% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  3. Administrative

    67% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  4. Analytical

    33% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  5. Creative

    33% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

  6. Practical

    19% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 21-1092.00 - Probation Officers and Correctional Treatment Specialists.
go to top