ALERT The future growth information does not take account of the impact of COVID-19. If you are affected by COVID-19 there is a range of support available.

Personal Service Workers (not covered elsewhere)

ANZSCO ID 451899

Overview

All Other Personal Service Workers

  • $1,163 Weekly Pay
  • Strong Future Growth

Personal Service Workers (not covered elsewhere)

  • 5,200 workers Employment Size
  • Lower skill Skill level rating
  • 29% Full-Time Full-Time Share
  • 44 hours Average full-time
  • 45 years Average age
  • 74% female Gender Share

Personal Service Workers (not covered elsewhere) includes jobs like Astrologer, Bus Escort, Butler, Dog Walker, First Aid Officer, and Horse Racing Analyst.

This group includes jobs that might have different study pathways.

Tasks
  • Due to the broad range of occupations in this group, there are no common tasks shared amongst jobs.

Prospects

Pathways

This group includes jobs that might have different study pathways.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Hairdressing and Beauty, Funeral Services, Public Sector, Health Industry, Community Services VET training pathways.

Skills & Knowledge

Employers look for Personal Service Workers who are caring and compassionate, who can communicate clearly and are trustworthy.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Customer and personal service

    67% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  2. Administration and management

    58% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  3. Education and training

    53% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  4. Personnel and human resources

    51% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  5. Clerical

    50% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  6. English language

    49% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  7. Psychology

    48% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  8. Mathematics

    46% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  9. Sales and marketing

    44% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  10. Computers and electronics

    42% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  11. Communications and media

    37% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  12. Sociology and anthropology

    36% Skill level

    Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

  13. Economics and accounting

    34% Skill level

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  14. Public safety and security

    34% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  15. Therapy and counselling

    32% Skill level

    Diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and career counselling and guidance.

  16. Philosophy and theology

    29% Skill level

    Philosophical systems and religions, including their basic principles, values, ethics, ways of thinking, customs, practices, and impact on society.

  17. Law and government

    29% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  18. Chemistry

    28% Skill level

    Chemical composition, structure, and properties. How chemicals are made, used, mixed, and can change.

  19. Transportation

    26% Skill level

    Moving people or goods by air, rail, sea, or road.

  20. Mechanical

    19% Skill level

    Machines and tools, including their designs, uses, repair, and maintenance.

Skills

Skills can be improved through training or experience.

  1. Time management

    55% Skill level

    Managing your own and other peoples' time to get work done.

  2. Active listening

    54% Skill level

    Listening to others, not interrupting, and asking good questions.

  3. Critical thinking

    54% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  4. Social perceptiveness

    54% Skill level

    Understanding why people react the way they do.

  5. Speaking

    54% Skill level

    Talking to others.

  6. Management of personnel resources

    52% Skill level

    Motivating, developing, and directing people as they work, and choosing the best people for the job.

  7. Coordination with others

    50% Skill level

    Being adaptable and coordinating work with other people.

  8. Monitoring

    50% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  9. Reading comprehension

    50% Skill level

    Reading work related information.

  10. Persuasion

    46% Skill level

    Talking people into changing their minds or their behaviour.

  11. Complex problem solving

    45% Skill level

    Noticing a problem and figuring out the best way to solve it.

  12. Instructing

    45% Skill level

    Teaching people how to do something.

  13. Judgment and decision making

    45% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  14. Negotiation

    45% Skill level

    Bringing people together and trying to sort out their differences.

  15. Writing

    45% Skill level

    Writing things for co-workers or customers.

  16. Serving others

    43% Skill level

    Looking for ways to help people.

  17. Active learning

    43% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  18. Learning strategies

    43% Skill level

    Figuring out the best way to teach or learn something new.

  19. Systems evaluation

    43% Skill level

    Measuring how well a system is working and how to improve it.

  20. Systems analysis

    41% Skill level

    Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.

Abilities

Workers use these physical and mental abilities.

  1. Oral comprehension

    57% Skill level

    Listen to and understand what people say.

  2. Oral expression

    57% Skill level

    Communicate by speaking.

  3. Problem spotting

    55% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  4. Written expression

    54% Skill level

    Write in a way that people can understand.

  5. Written comprehension

    50% Skill level

    Read and understand written information.

  6. Deductive reasoning

    50% Skill level

    Use general rules to find answers or solve problems logically.

  7. Speech recognition

    50% Skill level

    Identify and understand the speech of another person.

  8. Speech clarity

    48% Skill level

    Speak clearly so others can understand you.

  9. Inductive reasoning

    46% Skill level

    Use lots of detailed information to come up with answers or make general rules.

  10. Near vision

    46% Skill level

    See details that are up-close (within a few feet).

  11. Brainstorming

    45% Skill level

    Come up with a number of ideas about a topic, even if the ideas aren't very good.

  12. Originality

    45% Skill level

    Come up with unusual or clever ideas, or creative ways to solve a problem.

  13. Categorising

    43% Skill level

    Come up with different ways of grouping things.

  14. Sorting or ordering

    43% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  15. Far vision

    43% Skill level

    See details that are far away.

  16. Multitasking

    41% Skill level

    Do two or more things at the same time.

  17. Selective attention

    41% Skill level

    Pay attention to something without being distracted.

  18. Perceptual speed

    37% Skill level

    Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.

  19. Flexibility of closure

    37% Skill level

    See a pattern (a figure, object, word, or sound) hidden in other distracting material.

  20. Trunk strength

    36% Skill level

    Use your abdominal and lower back muscles a number of times without 'giving out' or fatiguing.

Activities

These are kinds of activities workers regularly do in this job.

  1. Planning and prioritising work

    74% Skill level

    Deciding on goals and putting together a detailed plan to get the work done.

  2. Building good relationships

    68% Skill level

    Building good working relationships and keeping them over time.

  3. Communicating within a team

    61% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  4. Looking for changes over time

    59% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  5. Researching and investigating

    59% Skill level

    Looking for, getting and understanding different kinds of information.

  6. Coaching and developing others

    56% Skill level

    Working out the needs of others and coaching, mentoring, or helping them to improve.

  7. Making decisions and solving problems

    55% Skill level

    Using information to work out the best solution and solve problems.

  8. Negotiating and resolving conflicts

    54% Skill level

    Handling complaints and disagreements, and negotiating with people.

  9. Thinking creatively

    54% Skill level

    Using your own ideas for developing, designing, or creating something new.

  10. Providing office support

    53% Skill level

    Doing day-to-day office work such as filing and processing paperwork.

  11. Working with the public

    52% Skill level

    Greeting or serving customers, clients or guests, and public speaking or performing.

  12. Assessing and evaluating things

    51% Skill level

    Working out the value, importance, or quality of things, services or people.

  13. Helping and caring for others

    51% Skill level

    Providing personal assistance, medical attention, or emotional support.

  14. Scheduling work and activities

    50% Skill level

    Working out the timing of events, programs, and activities, as well as the work of others.

  15. Communicating with the public

    48% Skill level

    Giving information to the public, business or government by telephone, in writing, or in person.

  16. Collecting and organising information

    48% Skill level

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  17. Managing payments and orders

    48% Skill level

    Monitoring and controlling resources and the spending of money.

  18. Training and teaching others

    46% Skill level

    Understanding the needs of others, developing training programs, and teaching or instructing.

  19. Checking compliance with standards

    44% Skill level

    Deciding whether events or processes comply with laws, regulations, or standards.

  20. Working with computers

    42% Skill level

    Using computers to program, write software, set up functions, enter data, or process information.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 39-1021.00 - First-Line Supervisors of Personal Service Workers.

Work Environment

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Contact with people

    99% Important

    Have contact with people by telephone, face-to-face, or any other way.

  2. Indoors, heat controlled

    96% Important

    Work indoors with access to heating or cooling.

  3. Telephone

    94% Important

    Talk on the telephone.

  4. Teamwork

    93% Important

    Work with people in a group or team.

  5. Face-to-face discussions

    93% Important

    Talk with people face-to-face.

  6. Physically close to people

    89% Important

    Work physically close to other people.

  7. Responsible for outcomes

    89% Important

    Take responsibility for the results of other people's work.

  8. Freedom to make decisions

    88% Important

    Have freedom to make decision on your own.

  9. Lead or coordinate a team

    86% Important

    Lead others to do work activities.

  10. Frequent decision making

    86% Important

    Frequently make decisions that impact other people.

  11. Contact with the public

    86% Important

    Work with customers or the public.

  12. Impact of decisions

    83% Important

    Make decisions that have a large impact on other people.

  13. Unstructured work

    83% Important

    Have freedom to decide on tasks, priorities, and goals.

  14. Time pressure

    82% Important

    Work to strict deadlines.

  15. Being exact or accurate

    77% Important

    Be very exact or highly accurate.

  16. Electronic mail

    76% Important

    Use electronic mail.

  17. Health and safety of others

    74% Important

    Take responsibility for the health and safety of others.

  18. Spend time standing

    72% Important

    Spend time standing at work.

  19. Conflict situations

    72% Important

    Deal with conflict or disagreements.

  20. Letters and memos

    68% Important

    Write letters and memos.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Relationships

    81% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  2. Independence

    76% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  3. Support

    76% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  4. Achievement

    62% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  5. Working conditions

    60% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  6. Recognition

    52% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Enterprising

    100% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  2. Administrative

    71% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  3. Helping

    67% Important

    Working with people. Helping or providing service to others.

  4. Creative

    33% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

  5. Practical

    33% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  6. Analytical

    14% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 39-1021.00 - First-Line Supervisors of Personal Service Workers.

All Other Personal Service Workers

  • $1,163 Weekly Pay
  • Strong Future Growth

Personal Service Workers (not covered elsewhere)

  • 5,200 workers Employment Size
  • Lower skill Skill level rating
  • 29% Full-Time Full-Time Share
  • 44 hours Average full-time
  • 45 years Average age
  • 74% female Gender Share

Personal Service Workers (not covered elsewhere) includes jobs like Astrologer, Bus Escort, Butler, Dog Walker, First Aid Officer, and Horse Racing Analyst.

This group includes jobs that might have different study pathways.

Tasks
  • Due to the broad range of occupations in this group, there are no common tasks shared amongst jobs.

This group includes jobs that might have different study pathways.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Hairdressing and Beauty, Funeral Services, Public Sector, Health Industry, Community Services VET training pathways.

Employers look for Personal Service Workers who are caring and compassionate, who can communicate clearly and are trustworthy.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Customer and personal service

    67% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  2. Administration and management

    58% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  3. Education and training

    53% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  4. Personnel and human resources

    51% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  5. Clerical

    50% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  6. English language

    49% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  7. Psychology

    48% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  8. Mathematics

    46% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  9. Sales and marketing

    44% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  10. Computers and electronics

    42% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  11. Communications and media

    37% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  12. Sociology and anthropology

    36% Skill level

    Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

  13. Economics and accounting

    34% Skill level

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  14. Public safety and security

    34% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  15. Therapy and counselling

    32% Skill level

    Diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and career counselling and guidance.

  16. Philosophy and theology

    29% Skill level

    Philosophical systems and religions, including their basic principles, values, ethics, ways of thinking, customs, practices, and impact on society.

  17. Law and government

    29% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  18. Chemistry

    28% Skill level

    Chemical composition, structure, and properties. How chemicals are made, used, mixed, and can change.

  19. Transportation

    26% Skill level

    Moving people or goods by air, rail, sea, or road.

  20. Mechanical

    19% Skill level

    Machines and tools, including their designs, uses, repair, and maintenance.

Skills

Skills can be improved through training or experience.

  1. Time management

    55% Skill level

    Managing your own and other peoples' time to get work done.

  2. Active listening

    54% Skill level

    Listening to others, not interrupting, and asking good questions.

  3. Critical thinking

    54% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  4. Social perceptiveness

    54% Skill level

    Understanding why people react the way they do.

  5. Speaking

    54% Skill level

    Talking to others.

  6. Management of personnel resources

    52% Skill level

    Motivating, developing, and directing people as they work, and choosing the best people for the job.

  7. Coordination with others

    50% Skill level

    Being adaptable and coordinating work with other people.

  8. Monitoring

    50% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  9. Reading comprehension

    50% Skill level

    Reading work related information.

  10. Persuasion

    46% Skill level

    Talking people into changing their minds or their behaviour.

  11. Complex problem solving

    45% Skill level

    Noticing a problem and figuring out the best way to solve it.

  12. Instructing

    45% Skill level

    Teaching people how to do something.

  13. Judgment and decision making

    45% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  14. Negotiation

    45% Skill level

    Bringing people together and trying to sort out their differences.

  15. Writing

    45% Skill level

    Writing things for co-workers or customers.

  16. Serving others

    43% Skill level

    Looking for ways to help people.

  17. Active learning

    43% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  18. Learning strategies

    43% Skill level

    Figuring out the best way to teach or learn something new.

  19. Systems evaluation

    43% Skill level

    Measuring how well a system is working and how to improve it.

  20. Systems analysis

    41% Skill level

    Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.

Abilities

Workers use these physical and mental abilities.

  1. Oral comprehension

    57% Skill level

    Listen to and understand what people say.

  2. Oral expression

    57% Skill level

    Communicate by speaking.

  3. Problem spotting

    55% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  4. Written expression

    54% Skill level

    Write in a way that people can understand.

  5. Written comprehension

    50% Skill level

    Read and understand written information.

  6. Deductive reasoning

    50% Skill level

    Use general rules to find answers or solve problems logically.

  7. Speech recognition

    50% Skill level

    Identify and understand the speech of another person.

  8. Speech clarity

    48% Skill level

    Speak clearly so others can understand you.

  9. Inductive reasoning

    46% Skill level

    Use lots of detailed information to come up with answers or make general rules.

  10. Near vision

    46% Skill level

    See details that are up-close (within a few feet).

  11. Brainstorming

    45% Skill level

    Come up with a number of ideas about a topic, even if the ideas aren't very good.

  12. Originality

    45% Skill level

    Come up with unusual or clever ideas, or creative ways to solve a problem.

  13. Categorising

    43% Skill level

    Come up with different ways of grouping things.

  14. Sorting or ordering

    43% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  15. Far vision

    43% Skill level

    See details that are far away.

  16. Multitasking

    41% Skill level

    Do two or more things at the same time.

  17. Selective attention

    41% Skill level

    Pay attention to something without being distracted.

  18. Perceptual speed

    37% Skill level

    Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.

  19. Flexibility of closure

    37% Skill level

    See a pattern (a figure, object, word, or sound) hidden in other distracting material.

  20. Trunk strength

    36% Skill level

    Use your abdominal and lower back muscles a number of times without 'giving out' or fatiguing.

Activities

These are kinds of activities workers regularly do in this job.

  1. Planning and prioritising work

    74% Skill level

    Deciding on goals and putting together a detailed plan to get the work done.

  2. Building good relationships

    68% Skill level

    Building good working relationships and keeping them over time.

  3. Communicating within a team

    61% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  4. Looking for changes over time

    59% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  5. Researching and investigating

    59% Skill level

    Looking for, getting and understanding different kinds of information.

  6. Coaching and developing others

    56% Skill level

    Working out the needs of others and coaching, mentoring, or helping them to improve.

  7. Making decisions and solving problems

    55% Skill level

    Using information to work out the best solution and solve problems.

  8. Negotiating and resolving conflicts

    54% Skill level

    Handling complaints and disagreements, and negotiating with people.

  9. Thinking creatively

    54% Skill level

    Using your own ideas for developing, designing, or creating something new.

  10. Providing office support

    53% Skill level

    Doing day-to-day office work such as filing and processing paperwork.

  11. Working with the public

    52% Skill level

    Greeting or serving customers, clients or guests, and public speaking or performing.

  12. Assessing and evaluating things

    51% Skill level

    Working out the value, importance, or quality of things, services or people.

  13. Helping and caring for others

    51% Skill level

    Providing personal assistance, medical attention, or emotional support.

  14. Scheduling work and activities

    50% Skill level

    Working out the timing of events, programs, and activities, as well as the work of others.

  15. Communicating with the public

    48% Skill level

    Giving information to the public, business or government by telephone, in writing, or in person.

  16. Collecting and organising information

    48% Skill level

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  17. Managing payments and orders

    48% Skill level

    Monitoring and controlling resources and the spending of money.

  18. Training and teaching others

    46% Skill level

    Understanding the needs of others, developing training programs, and teaching or instructing.

  19. Checking compliance with standards

    44% Skill level

    Deciding whether events or processes comply with laws, regulations, or standards.

  20. Working with computers

    42% Skill level

    Using computers to program, write software, set up functions, enter data, or process information.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 39-1021.00 - First-Line Supervisors of Personal Service Workers.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Contact with people

    99% Important

    Have contact with people by telephone, face-to-face, or any other way.

  2. Indoors, heat controlled

    96% Important

    Work indoors with access to heating or cooling.

  3. Telephone

    94% Important

    Talk on the telephone.

  4. Teamwork

    93% Important

    Work with people in a group or team.

  5. Face-to-face discussions

    93% Important

    Talk with people face-to-face.

  6. Physically close to people

    89% Important

    Work physically close to other people.

  7. Responsible for outcomes

    89% Important

    Take responsibility for the results of other people's work.

  8. Freedom to make decisions

    88% Important

    Have freedom to make decision on your own.

  9. Lead or coordinate a team

    86% Important

    Lead others to do work activities.

  10. Frequent decision making

    86% Important

    Frequently make decisions that impact other people.

  11. Contact with the public

    86% Important

    Work with customers or the public.

  12. Impact of decisions

    83% Important

    Make decisions that have a large impact on other people.

  13. Unstructured work

    83% Important

    Have freedom to decide on tasks, priorities, and goals.

  14. Time pressure

    82% Important

    Work to strict deadlines.

  15. Being exact or accurate

    77% Important

    Be very exact or highly accurate.

  16. Electronic mail

    76% Important

    Use electronic mail.

  17. Health and safety of others

    74% Important

    Take responsibility for the health and safety of others.

  18. Spend time standing

    72% Important

    Spend time standing at work.

  19. Conflict situations

    72% Important

    Deal with conflict or disagreements.

  20. Letters and memos

    68% Important

    Write letters and memos.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Relationships

    81% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  2. Independence

    76% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  3. Support

    76% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  4. Achievement

    62% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  5. Working conditions

    60% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  6. Recognition

    52% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Enterprising

    100% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  2. Administrative

    71% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  3. Helping

    67% Important

    Working with people. Helping or providing service to others.

  4. Creative

    33% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

  5. Practical

    33% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  6. Analytical

    14% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 39-1021.00 - First-Line Supervisors of Personal Service Workers.
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