ALERT The future growth information does not take account of the impact of COVID-19. If you are affected by COVID-19 there is a range of support available.

Post Office Managers

ANZSCO ID 142115

Overview

All Retail Managers

  • $1,440 Weekly Pay
  • Stable Future Growth

Post Office Managers

  • 3,100 workers Employment Size
  • High skill Skill level rating
  • 86% Full-Time Full-Time Share
  • 47 hours Average full-time
  • 52 years Average age
  • 51% female Gender Share

Post Office Managers manage post offices.

You usually need managerial experience or experience in a related role to work as a Post Office Manager. Formal qualifications might be useful but aren't essential.

Tasks
  • Determines product mix, stock levels and service standards.
  • Formulates and implements purchasing and marketing policies, and sets prices.
  • Promotes and advertises the establishment's goods and services.
  • Sells goods and services to customers and advises them on product use.
  • Maintains records of stock levels and financial transactions.
  • Undertakes budgeting for the establishment.
  • Controls selection, training and supervision of staff.
  • Ensures compliance with occupational health and safety regulations.

Prospects

Pathways

You usually need managerial experience or experience in a related role to work as a Post Office Manager. Formal qualifications might be useful but aren't essential.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Retail Services VET training pathways.

Skills & Knowledge

Employers look for Retail Managers who provide good customer service, have strong people skills, are organised and well presented. Employers also value responsible and trustworthy managers.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Customer and personal service

    68% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  2. Education and training

    67% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  3. Administration and management

    66% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  4. Production and processing

    66% Skill level

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

  5. Clerical

    65% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  6. Computers and electronics

    64% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  7. Public safety and security

    62% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  8. Mathematics

    59% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  9. English language

    57% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  10. Personnel and human resources

    55% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  11. Transportation

    52% Skill level

    Moving people or goods by air, rail, sea, or road.

  12. Psychology

    49% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  13. Law and government

    45% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  14. Sales and marketing

    43% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  15. Communications and media

    41% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  16. Economics and accounting

    41% Skill level

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  17. Mechanical

    39% Skill level

    Machines and tools, including their designs, uses, repair, and maintenance.

  18. Geography

    34% Skill level

    Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.

  19. Engineering and technology

    32% Skill level

    Use engineering, science and technology to design and produce goods and services.

  20. Telecommunications

    26% Skill level

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

Skills

Skills can be improved through training or experience.

  1. Speaking

    57% Skill level

    Talking to others.

  2. Critical thinking

    55% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  3. Reading comprehension

    55% Skill level

    Reading work related information.

  4. Time management

    55% Skill level

    Managing your own and other peoples' time to get work done.

  5. Writing

    54% Skill level

    Writing things for co-workers or customers.

  6. Monitoring

    52% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  7. Coordination with others

    50% Skill level

    Being adaptable and coordinating work with other people.

  8. Management of personnel resources

    50% Skill level

    Motivating, developing, and directing people as they work, and choosing the best people for the job.

  9. Social perceptiveness

    50% Skill level

    Understanding why people react the way they do.

  10. Persuasion

    50% Skill level

    Talking people into changing their minds or their behaviour.

  11. Active listening

    48% Skill level

    Listening to others, not interrupting, and asking good questions.

  12. Instructing

    46% Skill level

    Teaching people how to do something.

  13. Learning strategies

    46% Skill level

    Figuring out the best way to teach or learn something new.

  14. Negotiation

    46% Skill level

    Bringing people together and trying to sort out their differences.

  15. Active learning

    45% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  16. Judgment and decision making

    45% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  17. Serving others

    45% Skill level

    Looking for ways to help people.

  18. Complex problem solving

    45% Skill level

    Noticing a problem and figuring out the best way to solve it.

  19. Systems analysis

    43% Skill level

    Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.

  20. Systems evaluation

    43% Skill level

    Measuring how well a system is working and how to improve it.

Abilities

Workers use these physical and mental abilities.

  1. Oral expression

    57% Skill level

    Communicate by speaking.

  2. Oral comprehension

    55% Skill level

    Listen to and understand what people say.

  3. Written comprehension

    54% Skill level

    Read and understand written information.

  4. Written expression

    52% Skill level

    Write in a way that people can understand.

  5. Problem spotting

    48% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  6. Deductive reasoning

    46% Skill level

    Use general rules to find answers or solve problems logically.

  7. Speech recognition

    46% Skill level

    Identify and understand the speech of another person.

  8. Inductive reasoning

    45% Skill level

    Use lots of detailed information to come up with answers or make general rules.

  9. Speech clarity

    45% Skill level

    Speak clearly so others can understand you.

  10. Near vision

    45% Skill level

    See details that are up-close (within a few feet).

  11. Sorting or ordering

    45% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  12. Categorising

    43% Skill level

    Come up with different ways of grouping things.

  13. Brainstorming

    43% Skill level

    Come up with a number of ideas about a topic, even if the ideas aren't very good.

  14. Originality

    43% Skill level

    Come up with unusual or clever ideas, or creative ways to solve a problem.

  15. Mathematics

    41% Skill level

    Choose the right maths method or formula to solve a problem.

  16. Selective attention

    41% Skill level

    Pay attention to something without being distracted.

  17. Flexibility of closure

    36% Skill level

    See a pattern (a figure, object, word, or sound) hidden in other distracting material.

  18. Perceptual speed

    36% Skill level

    Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.

  19. Multitasking

    34% Skill level

    Do two or more things at the same time.

  20. Auditory attention

    30% Skill level

    Pay attention to a certain sound when there are other distracting sounds.

Activities

These are kinds of activities workers regularly do in this job.

  1. Negotiating and resolving conflicts

    77% Skill level

    Handling complaints and disagreements, and negotiating with people.

  2. Guiding and directing staff

    77% Skill level

    Guiding and directing staff, including setting and monitoring performance standards.

  3. Communicating within a team

    75% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  4. Coordinating the work of a team

    74% Skill level

    Getting members of a group to work together to finish a task.

  5. Building good relationships

    71% Skill level

    Building good working relationships and keeping them over time.

  6. Planning and prioritising work

    71% Skill level

    Deciding on goals and putting together a detailed plan to get the work done.

  7. Coaching and developing others

    70% Skill level

    Working out the needs of others and coaching, mentoring, or helping them to improve.

  8. Making decisions and solving problems

    66% Skill level

    Using information to work out the best solution and solve problems.

  9. Providing office support

    66% Skill level

    Doing day-to-day office work such as filing and processing paperwork.

  10. Scheduling work and activities

    66% Skill level

    Working out the timing of events, programs, and activities, as well as the work of others.

  11. Hiring and organising staff

    63% Skill level

    Recruiting, interviewing, selecting, hiring, and promoting employees.

  12. Researching and investigating

    63% Skill level

    Looking for, getting and understanding different kinds of information.

  13. Checking compliance with standards

    60% Skill level

    Deciding whether events or processes comply with laws, regulations, or standards.

  14. Looking for changes over time

    58% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  15. Collecting and organising information

    57% Skill level

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  16. Monitoring people, processes and things

    57% Skill level

    Checking objects, actions, or events, and keeping an eye out for problems.

  17. Coming up with systems and processes

    55% Skill level

    Deciding on goals and figuring out what you need to do to achieve them.

  18. Working with computers

    52% Skill level

    Using computers to program, write software, set up functions, enter data, or process information.

  19. Documenting or recording information

    50% Skill level

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  20. Explaining things to people

    48% Skill level

    Helping people to understand and use information.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 11-9131.00 - Postmasters and Mail Superintendents.

Work Environment

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Contact with people

    99% Important

    Have contact with people by telephone, face-to-face, or any other way.

  2. Face-to-face discussions

    98% Important

    Talk with people face-to-face.

  3. Time pressure

    98% Important

    Work to strict deadlines.

  4. Electronic mail

    98% Important

    Use electronic mail.

  5. Telephone

    97% Important

    Talk on the telephone.

  6. Responsible for outcomes

    94% Important

    Take responsibility for the results of other people's work.

  7. Health and safety of others

    94% Important

    Take responsibility for the health and safety of others.

  8. Indoors, heat controlled

    93% Important

    Work indoors with access to heating or cooling.

  9. Teamwork

    93% Important

    Work with people in a group or team.

  10. Lead or coordinate a team

    92% Important

    Lead others to do work activities.

  11. Contact with the public

    91% Important

    Work with customers or the public.

  12. Frequent decision making

    90% Important

    Frequently make decisions that impact other people.

  13. Letters and memos

    90% Important

    Write letters and memos.

  14. Angry or unpleasant people

    86% Important

    Deal with unpleasant, angry, or rude people.

  15. Being exact or accurate

    83% Important

    Be very exact or highly accurate.

  16. Impact of decisions

    83% Important

    Make decisions that have a large impact on other people.

  17. Conflict situations

    83% Important

    Deal with conflict or disagreements.

  18. Freedom to make decisions

    79% Important

    Have freedom to make decision on your own.

  19. Unstructured work

    78% Important

    Have freedom to decide on tasks, priorities, and goals.

  20. Public speaking

    76% Important

    Talk to a group of people.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Independence

    81% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  2. Support

    76% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  3. Working conditions

    71% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  4. Relationships

    67% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  5. Achievement

    57% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  6. Recognition

    57% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Enterprising

    100% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  2. Administrative

    81% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  3. Helping

    62% Important

    Working with people. Helping or providing service to others.

  4. Practical

    43% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  5. Analytical

    24% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  6. Creative

    14% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 11-9131.00 - Postmasters and Mail Superintendents.

All Retail Managers

  • $1,440 Weekly Pay
  • Stable Future Growth

Post Office Managers

  • 3,100 workers Employment Size
  • High skill Skill level rating
  • 86% Full-Time Full-Time Share
  • 47 hours Average full-time
  • 52 years Average age
  • 51% female Gender Share

Post Office Managers manage post offices.

You usually need managerial experience or experience in a related role to work as a Post Office Manager. Formal qualifications might be useful but aren't essential.

Tasks
  • Determines product mix, stock levels and service standards.
  • Formulates and implements purchasing and marketing policies, and sets prices.
  • Promotes and advertises the establishment's goods and services.
  • Sells goods and services to customers and advises them on product use.
  • Maintains records of stock levels and financial transactions.
  • Undertakes budgeting for the establishment.
  • Controls selection, training and supervision of staff.
  • Ensures compliance with occupational health and safety regulations.

You usually need managerial experience or experience in a related role to work as a Post Office Manager. Formal qualifications might be useful but aren't essential.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Retail Services VET training pathways.

Employers look for Retail Managers who provide good customer service, have strong people skills, are organised and well presented. Employers also value responsible and trustworthy managers.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Customer and personal service

    68% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  2. Education and training

    67% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  3. Administration and management

    66% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  4. Production and processing

    66% Skill level

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

  5. Clerical

    65% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  6. Computers and electronics

    64% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  7. Public safety and security

    62% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  8. Mathematics

    59% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  9. English language

    57% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  10. Personnel and human resources

    55% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  11. Transportation

    52% Skill level

    Moving people or goods by air, rail, sea, or road.

  12. Psychology

    49% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  13. Law and government

    45% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  14. Sales and marketing

    43% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  15. Communications and media

    41% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  16. Economics and accounting

    41% Skill level

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  17. Mechanical

    39% Skill level

    Machines and tools, including their designs, uses, repair, and maintenance.

  18. Geography

    34% Skill level

    Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.

  19. Engineering and technology

    32% Skill level

    Use engineering, science and technology to design and produce goods and services.

  20. Telecommunications

    26% Skill level

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

Skills

Skills can be improved through training or experience.

  1. Speaking

    57% Skill level

    Talking to others.

  2. Critical thinking

    55% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  3. Reading comprehension

    55% Skill level

    Reading work related information.

  4. Time management

    55% Skill level

    Managing your own and other peoples' time to get work done.

  5. Writing

    54% Skill level

    Writing things for co-workers or customers.

  6. Monitoring

    52% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  7. Coordination with others

    50% Skill level

    Being adaptable and coordinating work with other people.

  8. Management of personnel resources

    50% Skill level

    Motivating, developing, and directing people as they work, and choosing the best people for the job.

  9. Social perceptiveness

    50% Skill level

    Understanding why people react the way they do.

  10. Persuasion

    50% Skill level

    Talking people into changing their minds or their behaviour.

  11. Active listening

    48% Skill level

    Listening to others, not interrupting, and asking good questions.

  12. Instructing

    46% Skill level

    Teaching people how to do something.

  13. Learning strategies

    46% Skill level

    Figuring out the best way to teach or learn something new.

  14. Negotiation

    46% Skill level

    Bringing people together and trying to sort out their differences.

  15. Active learning

    45% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  16. Judgment and decision making

    45% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  17. Serving others

    45% Skill level

    Looking for ways to help people.

  18. Complex problem solving

    45% Skill level

    Noticing a problem and figuring out the best way to solve it.

  19. Systems analysis

    43% Skill level

    Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.

  20. Systems evaluation

    43% Skill level

    Measuring how well a system is working and how to improve it.

Abilities

Workers use these physical and mental abilities.

  1. Oral expression

    57% Skill level

    Communicate by speaking.

  2. Oral comprehension

    55% Skill level

    Listen to and understand what people say.

  3. Written comprehension

    54% Skill level

    Read and understand written information.

  4. Written expression

    52% Skill level

    Write in a way that people can understand.

  5. Problem spotting

    48% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  6. Deductive reasoning

    46% Skill level

    Use general rules to find answers or solve problems logically.

  7. Speech recognition

    46% Skill level

    Identify and understand the speech of another person.

  8. Inductive reasoning

    45% Skill level

    Use lots of detailed information to come up with answers or make general rules.

  9. Speech clarity

    45% Skill level

    Speak clearly so others can understand you.

  10. Near vision

    45% Skill level

    See details that are up-close (within a few feet).

  11. Sorting or ordering

    45% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  12. Categorising

    43% Skill level

    Come up with different ways of grouping things.

  13. Brainstorming

    43% Skill level

    Come up with a number of ideas about a topic, even if the ideas aren't very good.

  14. Originality

    43% Skill level

    Come up with unusual or clever ideas, or creative ways to solve a problem.

  15. Mathematics

    41% Skill level

    Choose the right maths method or formula to solve a problem.

  16. Selective attention

    41% Skill level

    Pay attention to something without being distracted.

  17. Flexibility of closure

    36% Skill level

    See a pattern (a figure, object, word, or sound) hidden in other distracting material.

  18. Perceptual speed

    36% Skill level

    Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.

  19. Multitasking

    34% Skill level

    Do two or more things at the same time.

  20. Auditory attention

    30% Skill level

    Pay attention to a certain sound when there are other distracting sounds.

Activities

These are kinds of activities workers regularly do in this job.

  1. Negotiating and resolving conflicts

    77% Skill level

    Handling complaints and disagreements, and negotiating with people.

  2. Guiding and directing staff

    77% Skill level

    Guiding and directing staff, including setting and monitoring performance standards.

  3. Communicating within a team

    75% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  4. Coordinating the work of a team

    74% Skill level

    Getting members of a group to work together to finish a task.

  5. Building good relationships

    71% Skill level

    Building good working relationships and keeping them over time.

  6. Planning and prioritising work

    71% Skill level

    Deciding on goals and putting together a detailed plan to get the work done.

  7. Coaching and developing others

    70% Skill level

    Working out the needs of others and coaching, mentoring, or helping them to improve.

  8. Making decisions and solving problems

    66% Skill level

    Using information to work out the best solution and solve problems.

  9. Providing office support

    66% Skill level

    Doing day-to-day office work such as filing and processing paperwork.

  10. Scheduling work and activities

    66% Skill level

    Working out the timing of events, programs, and activities, as well as the work of others.

  11. Hiring and organising staff

    63% Skill level

    Recruiting, interviewing, selecting, hiring, and promoting employees.

  12. Researching and investigating

    63% Skill level

    Looking for, getting and understanding different kinds of information.

  13. Checking compliance with standards

    60% Skill level

    Deciding whether events or processes comply with laws, regulations, or standards.

  14. Looking for changes over time

    58% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  15. Collecting and organising information

    57% Skill level

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  16. Monitoring people, processes and things

    57% Skill level

    Checking objects, actions, or events, and keeping an eye out for problems.

  17. Coming up with systems and processes

    55% Skill level

    Deciding on goals and figuring out what you need to do to achieve them.

  18. Working with computers

    52% Skill level

    Using computers to program, write software, set up functions, enter data, or process information.

  19. Documenting or recording information

    50% Skill level

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  20. Explaining things to people

    48% Skill level

    Helping people to understand and use information.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 11-9131.00 - Postmasters and Mail Superintendents.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Contact with people

    99% Important

    Have contact with people by telephone, face-to-face, or any other way.

  2. Face-to-face discussions

    98% Important

    Talk with people face-to-face.

  3. Time pressure

    98% Important

    Work to strict deadlines.

  4. Electronic mail

    98% Important

    Use electronic mail.

  5. Telephone

    97% Important

    Talk on the telephone.

  6. Responsible for outcomes

    94% Important

    Take responsibility for the results of other people's work.

  7. Health and safety of others

    94% Important

    Take responsibility for the health and safety of others.

  8. Indoors, heat controlled

    93% Important

    Work indoors with access to heating or cooling.

  9. Teamwork

    93% Important

    Work with people in a group or team.

  10. Lead or coordinate a team

    92% Important

    Lead others to do work activities.

  11. Contact with the public

    91% Important

    Work with customers or the public.

  12. Frequent decision making

    90% Important

    Frequently make decisions that impact other people.

  13. Letters and memos

    90% Important

    Write letters and memos.

  14. Angry or unpleasant people

    86% Important

    Deal with unpleasant, angry, or rude people.

  15. Being exact or accurate

    83% Important

    Be very exact or highly accurate.

  16. Impact of decisions

    83% Important

    Make decisions that have a large impact on other people.

  17. Conflict situations

    83% Important

    Deal with conflict or disagreements.

  18. Freedom to make decisions

    79% Important

    Have freedom to make decision on your own.

  19. Unstructured work

    78% Important

    Have freedom to decide on tasks, priorities, and goals.

  20. Public speaking

    76% Important

    Talk to a group of people.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Independence

    81% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  2. Support

    76% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  3. Working conditions

    71% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  4. Relationships

    67% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  5. Achievement

    57% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  6. Recognition

    57% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Enterprising

    100% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  2. Administrative

    81% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  3. Helping

    62% Important

    Working with people. Helping or providing service to others.

  4. Practical

    43% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  5. Analytical

    24% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  6. Creative

    14% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 11-9131.00 - Postmasters and Mail Superintendents.
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