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Secretaries (General)

ANZSCO ID 521211

Overview

All Secretaries

  • $1,146 Weekly Pay
  • Decline Future Growth

Secretaries (General)

  • 34,000 workers Employment Size
  • High skill Skill level rating
  • 42% Full-Time Full-Time Share
  • 41 hours Average full-time
  • 52 years Average age
  • 97% female Gender Share

Secretaries (General) perform secretarial, clerical and other administrative tasks in support of Managers and Professionals.

You can work as a Secretary (General) without formal qualifications, however, a certificate III, IV or diploma in secretarial and clerical studies, business administration or another related field may be useful.

Tasks
  • Liaises with other staff to arrange meetings, and to gain and provide information.
  • Prepares reports, briefing notes and correspondence, and proofreads work for typographical and grammatical errors.
  • Maintains appointment diaries and makes travel arrangements.
  • Processes incoming and outgoing mail, files correspondence and maintains records.
  • Answers telephone calls, responds to inquiries and redirects callers.
  • Takes and transcribes dictation of letters and other documents.
  • Greets visitors, ascertains nature of business and directs visitors to appropriate personal.
  • May implement management decisions and maintain records of meetings.
  • May handle bookkeeping and petty cash functions.

Prospects

Pathways

You can work as a Secretary (General) without formal qualifications, however, a certificate III, IV or diploma in secretarial and clerical studies, business administration or another related field may be useful.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Business Services VET training pathways.

Skills & Knowledge

Employers look for Secretaries who have good people skills, are reliable, trustworthy and responsible, with sound computer skills.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Clerical

    86% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  2. Customer and personal service

    60% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  3. Computers and electronics

    59% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  4. English language

    55% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  5. Administration and management

    44% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  6. Mathematics

    40% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  7. Education and training

    36% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  8. Communications and media

    33% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  9. Personnel and human resources

    33% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  10. Economics and accounting

    32% Skill level

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  11. Public safety and security

    28% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  12. Law and government

    27% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  13. Psychology

    25% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  14. Production and processing

    24% Skill level

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

  15. Geography

    24% Skill level

    Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.

  16. Transportation

    24% Skill level

    Moving people or goods by air, rail, sea, or road.

  17. Sales and marketing

    20% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  18. Philosophy and theology

    19% Skill level

    Philosophical systems and religions, including their basic principles, values, ethics, ways of thinking, customs, practices, and impact on society.

  19. Therapy and counselling

    17% Skill level

    Diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and career counselling and guidance.

  20. Telecommunications

    15% Skill level

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

Skills

Skills can be improved through training or experience.

  1. Active listening

    57% Skill level

    Listening to others, not interrupting, and asking good questions.

  2. Reading comprehension

    57% Skill level

    Reading work related information.

  3. Writing

    55% Skill level

    Writing things for co-workers or customers.

  4. Speaking

    54% Skill level

    Talking to others.

  5. Critical thinking

    54% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  6. Time management

    48% Skill level

    Managing your own and other peoples' time to get work done.

  7. Serving others

    48% Skill level

    Looking for ways to help people.

  8. Active learning

    45% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  9. Monitoring

    45% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  10. Social perceptiveness

    45% Skill level

    Understanding why people react the way they do.

  11. Coordination with others

    41% Skill level

    Being adaptable and coordinating work with other people.

  12. Judgment and decision making

    41% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  13. Complex problem solving

    39% Skill level

    Noticing a problem and figuring out the best way to solve it.

  14. Management of personnel resources

    39% Skill level

    Motivating, developing, and directing people as they work, and choosing the best people for the job.

  15. Instructing

    36% Skill level

    Teaching people how to do something.

  16. Learning strategies

    34% Skill level

    Figuring out the best way to teach or learn something new.

  17. Negotiation

    32% Skill level

    Bringing people together and trying to sort out their differences.

  18. Persuasion

    32% Skill level

    Talking people into changing their minds or their behaviour.

  19. Systems analysis

    29% Skill level

    Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.

  20. Quality control analysis

    21% Skill level

    Doing tests and checking products, services, or processes to make sure they are working properly.

Abilities

Workers use these physical and mental abilities.

  1. Oral comprehension

    57% Skill level

    Listen to and understand what people say.

  2. Oral expression

    57% Skill level

    Communicate by speaking.

  3. Near vision

    55% Skill level

    See details that are up-close (within a few feet).

  4. Written comprehension

    55% Skill level

    Read and understand written information.

  5. Written expression

    55% Skill level

    Write in a way that people can understand.

  6. Speech recognition

    54% Skill level

    Identify and understand the speech of another person.

  7. Sorting or ordering

    48% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  8. Speech clarity

    45% Skill level

    Speak clearly so others can understand you.

  9. Deductive reasoning

    45% Skill level

    Use general rules to find answers or solve problems logically.

  10. Problem spotting

    43% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  11. Categorising

    43% Skill level

    Come up with different ways of grouping things.

  12. Inductive reasoning

    43% Skill level

    Use lots of detailed information to come up with answers or make general rules.

  13. Selective attention

    37% Skill level

    Pay attention to something without being distracted.

  14. Multitasking

    37% Skill level

    Do two or more things at the same time.

  15. Brainstorming

    32% Skill level

    Come up with a number of ideas about a topic, even if the ideas aren't very good.

  16. Memorization

    32% Skill level

    Remember things like words, numbers, pictures, and procedures.

  17. Perceptual speed

    29% Skill level

    Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.

  18. Flexibility of closure

    27% Skill level

    See a pattern (a figure, object, word, or sound) hidden in other distracting material.

  19. Far vision

    21% Skill level

    See details that are far away.

  20. Finger dexterity

    21% Skill level

    Put together small parts with your fingers.

Activities

These are kinds of activities workers regularly do in this job.

  1. Planning and prioritising work

    65% Skill level

    Deciding on goals and putting together a detailed plan to get the work done.

  2. Building good relationships

    65% Skill level

    Building good working relationships and keeping them over time.

  3. Providing office support

    59% Skill level

    Doing day-to-day office work such as filing and processing paperwork.

  4. Communicating within a team

    58% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  5. Researching and investigating

    57% Skill level

    Looking for, getting and understanding different kinds of information.

  6. Collecting and organising information

    56% Skill level

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  7. Working with the public

    53% Skill level

    Greeting or serving customers, clients or guests, and public speaking or performing.

  8. Looking for changes over time

    50% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  9. Keeping your knowledge up-to-date

    50% Skill level

    Keeping up-to-date with technology and new ideas.

  10. Making decisions and solving problems

    49% Skill level

    Using information to work out the best solution and solve problems.

  11. Working with computers

    48% Skill level

    Using computers to program, write software, set up functions, enter data, or process information.

  12. Making sense of information and ideas

    48% Skill level

    Looking at, working with, and understanding data or information.

  13. Communicating with the public

    47% Skill level

    Giving information to the public, business or government by telephone, in writing, or in person.

  14. Monitoring people, processes and things

    47% Skill level

    Checking objects, actions, or events, and keeping an eye out for problems.

  15. Documenting or recording information

    46% Skill level

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  16. Negotiating and resolving conflicts

    46% Skill level

    Handling complaints and disagreements, and negotiating with people.

  17. Checking compliance with standards

    45% Skill level

    Deciding whether events or processes comply with laws, regulations, or standards.

  18. Helping and caring for others

    44% Skill level

    Providing personal assistance, medical attention, or emotional support.

  19. Scheduling work and activities

    43% Skill level

    Working out the timing of events, programs, and activities, as well as the work of others.

  20. Coordinating the work of a team

    38% Skill level

    Getting members of a group to work together to finish a task.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-6014.00 - Secretaries and Administrative Assistants, Except Legal, Medical, and Executive.

Work Environment

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Telephone

    98% Important

    Talk on the telephone.

  2. Contact with people

    95% Important

    Have contact with people by telephone, face-to-face, or any other way.

  3. Face-to-face discussions

    94% Important

    Talk with people face-to-face.

  4. Electronic mail

    91% Important

    Use electronic mail.

  5. Unstructured work

    90% Important

    Have freedom to decide on tasks, priorities, and goals.

  6. Indoors, heat controlled

    88% Important

    Work indoors with access to heating or cooling.

  7. Spend time sitting

    87% Important

    Spend time sitting at work.

  8. Teamwork

    87% Important

    Work with people in a group or team.

  9. Being exact or accurate

    86% Important

    Be very exact or highly accurate.

  10. Repeating same tasks

    84% Important

    Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.

  11. Freedom to make decisions

    83% Important

    Have freedom to make decision on your own.

  12. Letters and memos

    81% Important

    Write letters and memos.

  13. Time pressure

    80% Important

    Work to strict deadlines.

  14. Contact with the public

    74% Important

    Work with customers or the public.

  15. Frequent decision making

    73% Important

    Frequently make decisions that impact other people.

  16. Impact of decisions

    71% Important

    Make decisions that have a large impact on other people.

  17. Lead or coordinate a team

    71% Important

    Lead others to do work activities.

  18. Making repetitive motions

    69% Important

    Spend time making repetitive motions.

  19. Physically close to people

    61% Important

    Work physically close to other people.

  20. Angry or unpleasant people

    60% Important

    Deal with unpleasant, angry, or rude people.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Support

    71% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  2. Relationships

    67% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  3. Working conditions

    55% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  4. Achievement

    48% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  5. Independence

    38% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  6. Recognition

    38% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Administrative

    100% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  2. Enterprising

    71% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  3. Helping

    43% Important

    Working with people. Helping or providing service to others.

  4. Creative

    19% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

  5. Practical

    19% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  6. Analytical

    14% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-6014.00 - Secretaries and Administrative Assistants, Except Legal, Medical, and Executive.

All Secretaries

  • $1,146 Weekly Pay
  • Decline Future Growth

Secretaries (General)

  • 34,000 workers Employment Size
  • High skill Skill level rating
  • 42% Full-Time Full-Time Share
  • 41 hours Average full-time
  • 52 years Average age
  • 97% female Gender Share

Secretaries (General) perform secretarial, clerical and other administrative tasks in support of Managers and Professionals.

You can work as a Secretary (General) without formal qualifications, however, a certificate III, IV or diploma in secretarial and clerical studies, business administration or another related field may be useful.

Tasks
  • Liaises with other staff to arrange meetings, and to gain and provide information.
  • Prepares reports, briefing notes and correspondence, and proofreads work for typographical and grammatical errors.
  • Maintains appointment diaries and makes travel arrangements.
  • Processes incoming and outgoing mail, files correspondence and maintains records.
  • Answers telephone calls, responds to inquiries and redirects callers.
  • Takes and transcribes dictation of letters and other documents.
  • Greets visitors, ascertains nature of business and directs visitors to appropriate personal.
  • May implement management decisions and maintain records of meetings.
  • May handle bookkeeping and petty cash functions.

You can work as a Secretary (General) without formal qualifications, however, a certificate III, IV or diploma in secretarial and clerical studies, business administration or another related field may be useful.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Business Services VET training pathways.

Employers look for Secretaries who have good people skills, are reliable, trustworthy and responsible, with sound computer skills.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Clerical

    86% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  2. Customer and personal service

    60% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  3. Computers and electronics

    59% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  4. English language

    55% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  5. Administration and management

    44% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  6. Mathematics

    40% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  7. Education and training

    36% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  8. Communications and media

    33% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  9. Personnel and human resources

    33% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  10. Economics and accounting

    32% Skill level

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  11. Public safety and security

    28% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  12. Law and government

    27% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  13. Psychology

    25% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  14. Production and processing

    24% Skill level

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

  15. Geography

    24% Skill level

    Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.

  16. Transportation

    24% Skill level

    Moving people or goods by air, rail, sea, or road.

  17. Sales and marketing

    20% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  18. Philosophy and theology

    19% Skill level

    Philosophical systems and religions, including their basic principles, values, ethics, ways of thinking, customs, practices, and impact on society.

  19. Therapy and counselling

    17% Skill level

    Diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and career counselling and guidance.

  20. Telecommunications

    15% Skill level

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

Skills

Skills can be improved through training or experience.

  1. Active listening

    57% Skill level

    Listening to others, not interrupting, and asking good questions.

  2. Reading comprehension

    57% Skill level

    Reading work related information.

  3. Writing

    55% Skill level

    Writing things for co-workers or customers.

  4. Speaking

    54% Skill level

    Talking to others.

  5. Critical thinking

    54% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  6. Time management

    48% Skill level

    Managing your own and other peoples' time to get work done.

  7. Serving others

    48% Skill level

    Looking for ways to help people.

  8. Active learning

    45% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  9. Monitoring

    45% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  10. Social perceptiveness

    45% Skill level

    Understanding why people react the way they do.

  11. Coordination with others

    41% Skill level

    Being adaptable and coordinating work with other people.

  12. Judgment and decision making

    41% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  13. Complex problem solving

    39% Skill level

    Noticing a problem and figuring out the best way to solve it.

  14. Management of personnel resources

    39% Skill level

    Motivating, developing, and directing people as they work, and choosing the best people for the job.

  15. Instructing

    36% Skill level

    Teaching people how to do something.

  16. Learning strategies

    34% Skill level

    Figuring out the best way to teach or learn something new.

  17. Negotiation

    32% Skill level

    Bringing people together and trying to sort out their differences.

  18. Persuasion

    32% Skill level

    Talking people into changing their minds or their behaviour.

  19. Systems analysis

    29% Skill level

    Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.

  20. Quality control analysis

    21% Skill level

    Doing tests and checking products, services, or processes to make sure they are working properly.

Abilities

Workers use these physical and mental abilities.

  1. Oral comprehension

    57% Skill level

    Listen to and understand what people say.

  2. Oral expression

    57% Skill level

    Communicate by speaking.

  3. Near vision

    55% Skill level

    See details that are up-close (within a few feet).

  4. Written comprehension

    55% Skill level

    Read and understand written information.

  5. Written expression

    55% Skill level

    Write in a way that people can understand.

  6. Speech recognition

    54% Skill level

    Identify and understand the speech of another person.

  7. Sorting or ordering

    48% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  8. Speech clarity

    45% Skill level

    Speak clearly so others can understand you.

  9. Deductive reasoning

    45% Skill level

    Use general rules to find answers or solve problems logically.

  10. Problem spotting

    43% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  11. Categorising

    43% Skill level

    Come up with different ways of grouping things.

  12. Inductive reasoning

    43% Skill level

    Use lots of detailed information to come up with answers or make general rules.

  13. Selective attention

    37% Skill level

    Pay attention to something without being distracted.

  14. Multitasking

    37% Skill level

    Do two or more things at the same time.

  15. Brainstorming

    32% Skill level

    Come up with a number of ideas about a topic, even if the ideas aren't very good.

  16. Memorization

    32% Skill level

    Remember things like words, numbers, pictures, and procedures.

  17. Perceptual speed

    29% Skill level

    Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.

  18. Flexibility of closure

    27% Skill level

    See a pattern (a figure, object, word, or sound) hidden in other distracting material.

  19. Far vision

    21% Skill level

    See details that are far away.

  20. Finger dexterity

    21% Skill level

    Put together small parts with your fingers.

Activities

These are kinds of activities workers regularly do in this job.

  1. Planning and prioritising work

    65% Skill level

    Deciding on goals and putting together a detailed plan to get the work done.

  2. Building good relationships

    65% Skill level

    Building good working relationships and keeping them over time.

  3. Providing office support

    59% Skill level

    Doing day-to-day office work such as filing and processing paperwork.

  4. Communicating within a team

    58% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  5. Researching and investigating

    57% Skill level

    Looking for, getting and understanding different kinds of information.

  6. Collecting and organising information

    56% Skill level

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  7. Working with the public

    53% Skill level

    Greeting or serving customers, clients or guests, and public speaking or performing.

  8. Looking for changes over time

    50% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  9. Keeping your knowledge up-to-date

    50% Skill level

    Keeping up-to-date with technology and new ideas.

  10. Making decisions and solving problems

    49% Skill level

    Using information to work out the best solution and solve problems.

  11. Working with computers

    48% Skill level

    Using computers to program, write software, set up functions, enter data, or process information.

  12. Making sense of information and ideas

    48% Skill level

    Looking at, working with, and understanding data or information.

  13. Communicating with the public

    47% Skill level

    Giving information to the public, business or government by telephone, in writing, or in person.

  14. Monitoring people, processes and things

    47% Skill level

    Checking objects, actions, or events, and keeping an eye out for problems.

  15. Documenting or recording information

    46% Skill level

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  16. Negotiating and resolving conflicts

    46% Skill level

    Handling complaints and disagreements, and negotiating with people.

  17. Checking compliance with standards

    45% Skill level

    Deciding whether events or processes comply with laws, regulations, or standards.

  18. Helping and caring for others

    44% Skill level

    Providing personal assistance, medical attention, or emotional support.

  19. Scheduling work and activities

    43% Skill level

    Working out the timing of events, programs, and activities, as well as the work of others.

  20. Coordinating the work of a team

    38% Skill level

    Getting members of a group to work together to finish a task.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-6014.00 - Secretaries and Administrative Assistants, Except Legal, Medical, and Executive.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Telephone

    98% Important

    Talk on the telephone.

  2. Contact with people

    95% Important

    Have contact with people by telephone, face-to-face, or any other way.

  3. Face-to-face discussions

    94% Important

    Talk with people face-to-face.

  4. Electronic mail

    91% Important

    Use electronic mail.

  5. Unstructured work

    90% Important

    Have freedom to decide on tasks, priorities, and goals.

  6. Indoors, heat controlled

    88% Important

    Work indoors with access to heating or cooling.

  7. Spend time sitting

    87% Important

    Spend time sitting at work.

  8. Teamwork

    87% Important

    Work with people in a group or team.

  9. Being exact or accurate

    86% Important

    Be very exact or highly accurate.

  10. Repeating same tasks

    84% Important

    Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.

  11. Freedom to make decisions

    83% Important

    Have freedom to make decision on your own.

  12. Letters and memos

    81% Important

    Write letters and memos.

  13. Time pressure

    80% Important

    Work to strict deadlines.

  14. Contact with the public

    74% Important

    Work with customers or the public.

  15. Frequent decision making

    73% Important

    Frequently make decisions that impact other people.

  16. Impact of decisions

    71% Important

    Make decisions that have a large impact on other people.

  17. Lead or coordinate a team

    71% Important

    Lead others to do work activities.

  18. Making repetitive motions

    69% Important

    Spend time making repetitive motions.

  19. Physically close to people

    61% Important

    Work physically close to other people.

  20. Angry or unpleasant people

    60% Important

    Deal with unpleasant, angry, or rude people.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Support

    71% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  2. Relationships

    67% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  3. Working conditions

    55% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  4. Achievement

    48% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  5. Independence

    38% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  6. Recognition

    38% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Administrative

    100% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  2. Enterprising

    71% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  3. Helping

    43% Important

    Working with people. Helping or providing service to others.

  4. Creative

    19% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

  5. Practical

    19% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  6. Analytical

    14% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-6014.00 - Secretaries and Administrative Assistants, Except Legal, Medical, and Executive.
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