Overview
All Telemarketers
-
$1,129 Weekly Pay
-
Decline Future Growth
-
5,500 workers Employment Size
-
Entry level Skill level rating
-
49% Full-Time Full-Time Share
-
40 hours Average full-time
-
35 years Average age
-
59% female Gender Share
Telemarketers telephone existing and prospective customers to promote goods and services, and obtain sales and arrange sales visits.
You can work as a Telemarketer without formal qualifications. Some on the job training may be provided. A certificate II or III in customer engagement might be helpful.
Tasks
- working from scripts and lists of contacts to promote goods and services by telephone
- creating interest in goods and services, and seeking a sale or agreement to see sales representatives
- arranging processing and despatch of goods and services, information kits and brochures to customers
- arranging appointments for sales representatives
- recording notes for follow-up action and updating marketing databases to reflect changes to the status of each customer
- reporting competitor activities and issues raised by contacts for attention by managers
- maintaining statistics of calls made and successes achieved
- submitting periodic reports on telemarketing activities and results
- may work in a call centre
Prospects
The number of people working as Telemarketers (in their main job) fell over 5 years:
from 9,200 in 2014 to 5,500 in 2019.
Caution: The Australian jobs market is changing in response to the COVID-19 pandemic. These estimates do not take account of the impact of COVID-19. They may not reflect the current jobs market and should be used and interpreted with extreme caution.
- Size: This is a medium sized occupation.
- Location: Many Telemarketers work in Queensland.
- Industries: They work in many industries such as Administrative and Support Services; Retail Trade; and Financial and Insurance Services.
- Earnings: Full-time workers on an adult wage earn around $1,129 per week (below the average of $1,460). Earnings tend to be lower when starting out and higher as experience grows.
- Full-time: Around half work full-time (49%, less than the average of 66%), showing there are many opportunities to work part-time.
- Hours: Full-time workers spend around 40 hours per week at work (compared to the average of 44 hours).
- Age: The average age is 35 years (compared to the average of 40 years). Many workers are under 25 years of age (26%).
- Gender: 59% of workers are female (compared to the average of 48%).
Employment Outlook
Caution: The 2019 employment projections do not take account of any impact caused by the COVID-19 pandemic and are therefore no longer reflective of current labour market conditions. As such, they should be used, and interpreted, with extreme caution. Source: ABS Labour Force Survey, National Skills Commission trend data to May 2019 and projections to 2024.
Weekly Earnings
Source: Based on ABS Survey of Employee Earnings and Hours (cat. no. 6306.0), May 2018, Customised Report. Median weekly total cash earnings for full-time non-managerial employees paid at the adult rate. Earnings are before tax and include amounts salary sacrificed. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
Main Industries
Source: Based on ABS Census 2016, Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
States and Territories
NSW
VIC
QLD
SA
WA
TAS
NT
ACT
Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
Age Profile
Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Education Level
Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Pathways
You can work as a Telemarketer without formal qualifications. Some on the job training may be provided. A certificate II or III in customer engagement might be helpful.
Before starting a course, check it will provide you with the skills and qualifications you need. Visit
- My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
Skills & Knowledge
Employers look for Telemarketers who can communicate clearly with a diverse range of people, are reliable and provide good customer service.
Filter Skills & Knowledge
Knowledge
These are important topics, subjects or knowledge areas.
-
Sales and marketing
Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.
-
English language
English language including the meaning and spelling of words, rules of composition, and grammar.
-
Customer and personal service
Understanding customer needs, providing good quality service, and measuring customer satisfaction.
-
Communications and media
Media production, communication, and dissemination. Includes written, spoken, and visual media.
-
Computers and electronics
Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
-
Clerical
Word processing, managing files and records, stenography and transcription, designing forms, and other office work.
-
Mathematics
Arithmetic, algebra, geometry, calculus, or statistics.
-
Education and training
Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
-
Telecommunications
Transmission, broadcasting, switching, control, and operation of telecommunications systems.
-
Psychology
Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.
-
Economics and accounting
Economics and accounting, the financial markets, banking and checking and reporting of financial data.
-
Production and processing
Raw materials, production processes, quality control, costs, and ways of making and distributing goods.
-
Public safety and security
Use of equipment, rules and ideas to protect people, data, property, and institutions.
-
Transportation
Moving people or goods by air, rail, sea, or road.
-
Law and government
How our laws and courts work. Government rules and regulations, and the political system.
-
Administration and management
Business principles involved in strategic planning, leadership, and coordinating people and resources.
-
Geography
Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.
-
Personnel and human resources
Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.
-
Foreign language
Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
-
Sociology and anthropology
Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
Skills
Skills can be improved through training or experience.
-
Active listening
Listening to others, not interrupting, and asking good questions.
-
Speaking
Talking to others.
-
Persuasion
Talking people into changing their minds or their behaviour.
-
Critical thinking
Thinking about the pros and cons of different ways to solve a problem.
-
Serving others
Looking for ways to help people.
-
Reading comprehension
Reading work related information.
-
Social perceptiveness
Understanding why people react the way they do.
-
Negotiation
Bringing people together and trying to sort out their differences.
-
Coordination with others
Being adaptable and coordinating work with other people.
-
Writing
Writing things for co-workers or customers.
-
Monitoring
Keeping track of how well work is progressing so you can make changes or improvements.
-
Complex problem solving
Noticing a problem and figuring out the best way to solve it.
-
Judgment and decision making
Figuring out the pros and cons of different options and choosing the best one.
-
Time management
Managing your own and other peoples' time to get work done.
-
Active learning
Being able to use what you have learnt to solve problems now and again in the future.
-
Operations analysis
Understanding needs and product requirements to create a design.
-
Instructing
Teaching people how to do something.
-
Management of personnel resources
Motivating, developing, and directing people as they work, and choosing the best people for the job.
-
Mathematics
Using maths to solve problems.
-
Learning strategies
Figuring out the best way to teach or learn something new.
Abilities
Workers use these physical and mental abilities.
-
Oral expression
Communicate by speaking.
-
Speech clarity
Speak clearly so others can understand you.
-
Oral comprehension
Listen to and understand what people say.
-
Speech recognition
Identify and understand the speech of another person.
-
Near vision
See details that are up-close (within a few feet).
-
Written comprehension
Read and understand written information.
-
Written expression
Write in a way that people can understand.
-
Inductive reasoning
Use lots of detailed information to come up with answers or make general rules.
-
Selective attention
Pay attention to something without being distracted.
-
Deductive reasoning
Use general rules to find answers or solve problems logically.
-
Problem spotting
Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.
-
Brainstorming
Come up with a number of ideas about a topic, even if the ideas aren't very good.
-
Originality
Come up with unusual or clever ideas, or creative ways to solve a problem.
-
Sorting or ordering
Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).
-
Multitasking
Do two or more things at the same time.
-
Categorising
Come up with different ways of grouping things.
-
Finger dexterity
Put together small parts with your fingers.
-
Auditory attention
Pay attention to a certain sound when there are other distracting sounds.
-
Memorization
Remember things like words, numbers, pictures, and procedures.
-
Working with numbers
Add, subtract, multiply, or divide.
Activities
These are kinds of activities workers regularly do in this job.
-
Influencing people
Convincing people to buy something or to change their minds or actions.
-
Building good relationships
Building good working relationships and keeping them over time.
-
Communicating with the public
Giving information to the public, business or government by telephone, in writing, or in person.
-
Keeping your knowledge up-to-date
Keeping up-to-date with technology and new ideas.
-
Negotiating and resolving conflicts
Handling complaints and disagreements, and negotiating with people.
-
Collecting and organising information
Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.
-
Researching and investigating
Looking for, getting and understanding different kinds of information.
-
Communicating within a team
Giving information to co-workers by telephone, in writing, or in person.
-
Making decisions and solving problems
Using information to work out the best solution and solve problems.
-
Working with computers
Using computers to program, write software, set up functions, enter data, or process information.
-
Looking for changes over time
Comparing objects, actions, or events. Looking for differences between them or changes over time.
-
Documenting or recording information
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
-
Planning and prioritising work
Deciding on goals and putting together a detailed plan to get the work done.
-
Explaining things to people
Helping people to understand and use information.
-
Providing office support
Doing day-to-day office work such as filing and processing paperwork.
-
Thinking creatively
Using your own ideas for developing, designing, or creating something new.
-
Assessing and evaluating things
Working out the value, importance, or quality of things, services or people.
-
Checking compliance with standards
Deciding whether events or processes comply with laws, regulations, or standards.
-
Working with the public
Greeting or serving customers, clients or guests, and public speaking or performing.
-
Monitoring people, processes and things
Checking objects, actions, or events, and keeping an eye out for problems.

O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 41-9041.00 - Telemarketers.
Work Environment
Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
Filter Work Environment
Demands
The physical and social demands workers face most often are shown below.
-
Telephone
Talk on the telephone.
-
Contact with people
Have contact with people by telephone, face-to-face, or any other way.
-
Spend time sitting
Spend time sitting at work.
-
Angry or unpleasant people
Deal with unpleasant, angry, or rude people.
-
Face-to-face discussions
Talk with people face-to-face.
-
Indoors, heat controlled
Work indoors with access to heating or cooling.
-
Physically close to people
Work physically close to other people.
-
Being exact or accurate
Be very exact or highly accurate.
-
Contact with the public
Work with customers or the public.
-
Teamwork
Work with people in a group or team.
-
Competition
Compete with others, or be aware of competitive pressures.
-
Repeating same tasks
Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.
-
Using your hands to handle, control, or feel
Spend time using your hands to handle, control, or feel objects, tools or controls.
-
Freedom to make decisions
Have freedom to make decision on your own.
-
Loud or uncomfortable sounds
Be exposed to noises and sounds that are distracting or uncomfortable.
-
Unstructured work
Have freedom to decide on tasks, priorities, and goals.
-
Frequent decision making
Frequently make decisions that impact other people.
-
Making repetitive motions
Spend time making repetitive motions.
-
Impact of decisions
Make decisions that have a large impact on other people.
-
Time pressure
Work to strict deadlines.
Values
Work values are important to a person’s feeling of satisfaction. All six values are shown below.
-
Relationships
Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.
-
Support
Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.
-
Achievement
Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.
-
Independence
Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.
-
Recognition
Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.
-
Working conditions
Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.
Interests
Interests are the style or type of work we prefer to do. All interest areas are shown below.
-
Enterprising
Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.
-
Administrative
Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.
-
Practical
Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.
-
Helping
Working with people. Helping or providing service to others.
-
Creative
Working with forms, designs and patterns. Often need self-expression and can be done without following rules.
-
Analytical
Ideas and thinking. Searching for facts and figuring out problems in your head.

O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 41-9041.00 - Telemarketers.
All Telemarketers
-
$1,129 Weekly Pay
-
Decline Future Growth
-
5,500 workers Employment Size
-
Entry level Skill level rating
-
49% Full-Time Full-Time Share
-
40 hours Average full-time
-
35 years Average age
-
59% female Gender Share
Telemarketers telephone existing and prospective customers to promote goods and services, and obtain sales and arrange sales visits.
You can work as a Telemarketer without formal qualifications. Some on the job training may be provided. A certificate II or III in customer engagement might be helpful.
Tasks
- working from scripts and lists of contacts to promote goods and services by telephone
- creating interest in goods and services, and seeking a sale or agreement to see sales representatives
- arranging processing and despatch of goods and services, information kits and brochures to customers
- arranging appointments for sales representatives
- recording notes for follow-up action and updating marketing databases to reflect changes to the status of each customer
- reporting competitor activities and issues raised by contacts for attention by managers
- maintaining statistics of calls made and successes achieved
- submitting periodic reports on telemarketing activities and results
- may work in a call centre
The number of people working as Telemarketers (in their main job) fell over 5 years:
from 9,200 in 2014 to 5,500 in 2019.
Caution: The Australian jobs market is changing in response to the COVID-19 pandemic. These estimates do not take account of the impact of COVID-19. They may not reflect the current jobs market and should be used and interpreted with extreme caution.
- Size: This is a medium sized occupation.
- Location: Many Telemarketers work in Queensland.
- Industries: They work in many industries such as Administrative and Support Services; Retail Trade; and Financial and Insurance Services.
- Earnings: Full-time workers on an adult wage earn around $1,129 per week (below the average of $1,460). Earnings tend to be lower when starting out and higher as experience grows.
- Full-time: Around half work full-time (49%, less than the average of 66%), showing there are many opportunities to work part-time.
- Hours: Full-time workers spend around 40 hours per week at work (compared to the average of 44 hours).
- Age: The average age is 35 years (compared to the average of 40 years). Many workers are under 25 years of age (26%).
- Gender: 59% of workers are female (compared to the average of 48%).
Employment Outlook
Caution: The 2019 employment projections do not take account of any impact caused by the COVID-19 pandemic and are therefore no longer reflective of current labour market conditions. As such, they should be used, and interpreted, with extreme caution. Source: ABS Labour Force Survey, National Skills Commission trend data to May 2019 and projections to 2024.
Weekly Earnings
Source: Based on ABS Survey of Employee Earnings and Hours (cat. no. 6306.0), May 2018, Customised Report. Median weekly total cash earnings for full-time non-managerial employees paid at the adult rate. Earnings are before tax and include amounts salary sacrificed. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
Main Industries
Source: Based on ABS Census 2016, Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
States and Territories
NSW
VIC
QLD
SA
WA
TAS
NT
ACT
Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
Age Profile
Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Education Level
Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
You can work as a Telemarketer without formal qualifications. Some on the job training may be provided. A certificate II or III in customer engagement might be helpful.
Before starting a course, check it will provide you with the skills and qualifications you need. Visit
- My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
Employers look for Telemarketers who can communicate clearly with a diverse range of people, are reliable and provide good customer service.
Filter Skills & Knowledge
Knowledge
These are important topics, subjects or knowledge areas.
-
Sales and marketing
Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.
-
English language
English language including the meaning and spelling of words, rules of composition, and grammar.
-
Customer and personal service
Understanding customer needs, providing good quality service, and measuring customer satisfaction.
-
Communications and media
Media production, communication, and dissemination. Includes written, spoken, and visual media.
-
Computers and electronics
Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
-
Clerical
Word processing, managing files and records, stenography and transcription, designing forms, and other office work.
-
Mathematics
Arithmetic, algebra, geometry, calculus, or statistics.
-
Education and training
Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
-
Telecommunications
Transmission, broadcasting, switching, control, and operation of telecommunications systems.
-
Psychology
Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.
-
Economics and accounting
Economics and accounting, the financial markets, banking and checking and reporting of financial data.
-
Production and processing
Raw materials, production processes, quality control, costs, and ways of making and distributing goods.
-
Public safety and security
Use of equipment, rules and ideas to protect people, data, property, and institutions.
-
Transportation
Moving people or goods by air, rail, sea, or road.
-
Law and government
How our laws and courts work. Government rules and regulations, and the political system.
-
Administration and management
Business principles involved in strategic planning, leadership, and coordinating people and resources.
-
Geography
Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.
-
Personnel and human resources
Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.
-
Foreign language
Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
-
Sociology and anthropology
Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
Skills
Skills can be improved through training or experience.
-
Active listening
Listening to others, not interrupting, and asking good questions.
-
Speaking
Talking to others.
-
Persuasion
Talking people into changing their minds or their behaviour.
-
Critical thinking
Thinking about the pros and cons of different ways to solve a problem.
-
Serving others
Looking for ways to help people.
-
Reading comprehension
Reading work related information.
-
Social perceptiveness
Understanding why people react the way they do.
-
Negotiation
Bringing people together and trying to sort out their differences.
-
Coordination with others
Being adaptable and coordinating work with other people.
-
Writing
Writing things for co-workers or customers.
-
Monitoring
Keeping track of how well work is progressing so you can make changes or improvements.
-
Complex problem solving
Noticing a problem and figuring out the best way to solve it.
-
Judgment and decision making
Figuring out the pros and cons of different options and choosing the best one.
-
Time management
Managing your own and other peoples' time to get work done.
-
Active learning
Being able to use what you have learnt to solve problems now and again in the future.
-
Operations analysis
Understanding needs and product requirements to create a design.
-
Instructing
Teaching people how to do something.
-
Management of personnel resources
Motivating, developing, and directing people as they work, and choosing the best people for the job.
-
Mathematics
Using maths to solve problems.
-
Learning strategies
Figuring out the best way to teach or learn something new.
Abilities
Workers use these physical and mental abilities.
-
Oral expression
Communicate by speaking.
-
Speech clarity
Speak clearly so others can understand you.
-
Oral comprehension
Listen to and understand what people say.
-
Speech recognition
Identify and understand the speech of another person.
-
Near vision
See details that are up-close (within a few feet).
-
Written comprehension
Read and understand written information.
-
Written expression
Write in a way that people can understand.
-
Inductive reasoning
Use lots of detailed information to come up with answers or make general rules.
-
Selective attention
Pay attention to something without being distracted.
-
Deductive reasoning
Use general rules to find answers or solve problems logically.
-
Problem spotting
Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.
-
Brainstorming
Come up with a number of ideas about a topic, even if the ideas aren't very good.
-
Originality
Come up with unusual or clever ideas, or creative ways to solve a problem.
-
Sorting or ordering
Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).
-
Multitasking
Do two or more things at the same time.
-
Categorising
Come up with different ways of grouping things.
-
Finger dexterity
Put together small parts with your fingers.
-
Auditory attention
Pay attention to a certain sound when there are other distracting sounds.
-
Memorization
Remember things like words, numbers, pictures, and procedures.
-
Working with numbers
Add, subtract, multiply, or divide.
Activities
These are kinds of activities workers regularly do in this job.
-
Influencing people
Convincing people to buy something or to change their minds or actions.
-
Building good relationships
Building good working relationships and keeping them over time.
-
Communicating with the public
Giving information to the public, business or government by telephone, in writing, or in person.
-
Keeping your knowledge up-to-date
Keeping up-to-date with technology and new ideas.
-
Negotiating and resolving conflicts
Handling complaints and disagreements, and negotiating with people.
-
Collecting and organising information
Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.
-
Researching and investigating
Looking for, getting and understanding different kinds of information.
-
Communicating within a team
Giving information to co-workers by telephone, in writing, or in person.
-
Making decisions and solving problems
Using information to work out the best solution and solve problems.
-
Working with computers
Using computers to program, write software, set up functions, enter data, or process information.
-
Looking for changes over time
Comparing objects, actions, or events. Looking for differences between them or changes over time.
-
Documenting or recording information
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
-
Planning and prioritising work
Deciding on goals and putting together a detailed plan to get the work done.
-
Explaining things to people
Helping people to understand and use information.
-
Providing office support
Doing day-to-day office work such as filing and processing paperwork.
-
Thinking creatively
Using your own ideas for developing, designing, or creating something new.
-
Assessing and evaluating things
Working out the value, importance, or quality of things, services or people.
-
Checking compliance with standards
Deciding whether events or processes comply with laws, regulations, or standards.
-
Working with the public
Greeting or serving customers, clients or guests, and public speaking or performing.
-
Monitoring people, processes and things
Checking objects, actions, or events, and keeping an eye out for problems.

O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 41-9041.00 - Telemarketers.
Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
Filter Work Environment
Demands
The physical and social demands workers face most often are shown below.
-
Telephone
Talk on the telephone.
-
Contact with people
Have contact with people by telephone, face-to-face, or any other way.
-
Spend time sitting
Spend time sitting at work.
-
Angry or unpleasant people
Deal with unpleasant, angry, or rude people.
-
Face-to-face discussions
Talk with people face-to-face.
-
Indoors, heat controlled
Work indoors with access to heating or cooling.
-
Physically close to people
Work physically close to other people.
-
Being exact or accurate
Be very exact or highly accurate.
-
Contact with the public
Work with customers or the public.
-
Teamwork
Work with people in a group or team.
-
Competition
Compete with others, or be aware of competitive pressures.
-
Repeating same tasks
Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.
-
Using your hands to handle, control, or feel
Spend time using your hands to handle, control, or feel objects, tools or controls.
-
Freedom to make decisions
Have freedom to make decision on your own.
-
Loud or uncomfortable sounds
Be exposed to noises and sounds that are distracting or uncomfortable.
-
Unstructured work
Have freedom to decide on tasks, priorities, and goals.
-
Frequent decision making
Frequently make decisions that impact other people.
-
Making repetitive motions
Spend time making repetitive motions.
-
Impact of decisions
Make decisions that have a large impact on other people.
-
Time pressure
Work to strict deadlines.
Values
Work values are important to a person’s feeling of satisfaction. All six values are shown below.
-
Relationships
Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.
-
Support
Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.
-
Achievement
Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.
-
Independence
Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.
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Recognition
Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.
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Working conditions
Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.
Interests
Interests are the style or type of work we prefer to do. All interest areas are shown below.
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Enterprising
Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.
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Administrative
Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.
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Practical
Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.
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Helping
Working with people. Helping or providing service to others.
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Creative
Working with forms, designs and patterns. Often need self-expression and can be done without following rules.
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Analytical
Ideas and thinking. Searching for facts and figuring out problems in your head.

O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 41-9041.00 - Telemarketers.