Switchboard Operators

Listening to others, not interrupting, and asking good questions.

Reading work related information.

Understanding why people react the way they do.

Talking to others.

Thinking about the pros and cons of different ways to solve a problem.

Looking for ways to help people.

Being adaptable and coordinating work with other people.

Keeping track of how well work is progressing so you can make changes or improvements.

Writing things for co-workers or customers.

Being able to use what you have learnt to solve problems now and again in the future.

Noticing a problem and figuring out the best way to solve it.

Figuring out the pros and cons of different options and choosing the best one.

Managing your own and other peoples' time to get work done.

Figuring out the best way to teach or learn something new.

Talking people into changing their minds or their behaviour.

Teaching people how to do something.

Bringing people together and trying to sort out their differences.

Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.

Watching gauges, dials, or other indicators to make sure a machine is working properly.

Doing tests and checking products, services, or processes to make sure they are working properly.

Speak clearly so others can understand you.

Identify and understand the speech of another person.

Communicate by speaking.

Listen to and understand what people say.

See details that are up-close (within a few feet).

Read and understand written information.

Use general rules to find answers or solve problems logically.

Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

Come up with different ways of grouping things.

Use lots of detailed information to come up with answers or make general rules.

Write in a way that people can understand.

Pay attention to something without being distracted.

Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

Put together small parts with your fingers.

Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.

Pay attention to a certain sound when there are other distracting sounds.

Do two or more things at the same time.

Keep your hand or arm steady.

See details that are far away.

See a pattern (a figure, object, word, or sound) hidden in other distracting material.

Greeting or serving customers, clients or guests, and public speaking or performing.

Building good working relationships and keeping them over time.

Giving information to the public, business or government by telephone, in writing, or in person.

Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Checking objects, actions, or events, and keeping an eye out for problems.

Providing personal assistance, medical attention, or emotional support.

Using computers to program, write software, set up functions, enter data, or process information.

Looking for, getting and understanding different kinds of information.

Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

Giving information to co-workers by telephone, in writing, or in person.

Comparing objects, actions, or events. Looking for differences between them or changes over time.

Keeping up-to-date with technology and new ideas.

Using information to work out the best solution and solve problems.

Deciding whether events or processes comply with laws, regulations, or standards.

Looking at, working with, and understanding data or information.

Handling complaints and disagreements, and negotiating with people.

Doing day-to-day office work such as filing and processing paperwork.

Helping people to understand and use information.

Deciding on goals and putting together a detailed plan to get the work done.

Encouraging and building trust, respect, and cooperation among team members.

Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

Working with people. Helping or providing service to others.

Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

Ideas and thinking. Searching for facts and figuring out problems in your head.

Working with forms, designs and patterns. Often need self-expression and can be done without following rules.