Overview
All ICT Support Technicians
-
$1,498 Weekly Pay
-
Very strong Future Growth
Web Administrators
-
2,700 workers Employment Size
-
High skill Skill level rating
-
70% Full-Time Full-Time Share
-
42 hours Average full-time
-
37 years Average age
-
49% female Gender Share
Web Administrators design, build and maintain websites, and provide web technology solutions and services.
You need extensive experience, or a formal qualification in web-based or information technology to work as a Web Administrator. Vocational Education and Training (VET) and university are both common study pathways.
Tasks
- Designs and maintains web sites.
Prospects
The number of Web Administrators stayed about the same over 5 years:
from 2,600 in 2011 to 2,700 in 2016.
Caution: These estimates do not take account of the impact of COVID-19. They may not reflect the current jobs market and should be used and interpreted with caution.
- Size: This is a very small occupation.
- Location: Web Administrators work in many regions of Australia.
- Industries: They work in many industries such as Retail Trade; Professional, Scientific and Technical Services; and Public Administration and Safety.
- Full-time: Many work full-time (70%, similar to the average of 66%).
- Hours: Full-time workers spend around 42 hours per week at work (compared to the average of 44 hours).
- Age: The average age is 37 years (compared to the average of 40 years).
- Gender: 49% of workers are female (compared to the average of 48%).
Main Industries
Source: Based on ABS Census 2016, Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
States and Territories
NSW
VIC
QLD
SA
WA
TAS
NT
ACT
Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
Age Profile
Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Education Level
Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Pathways
You need extensive experience, or a formal qualification in web-based or information technology to work as a Web Administrator. Vocational Education and Training (VET) and university are both common study pathways.
Before starting a course, check it will provide you with the skills and qualifications you need. Visit
- Course Seeker to search and compare higher education courses.
- ComparED to compare undergraduate and postgraduate student experiences and outcomes.
- My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
- AAPathways website to explore Information and Communications Technology VET training pathways.
Skills & Knowledge
Employers look for ICT Support Technicians who are reliable, work well in a team and have a strong work ethic.
Filter Skills & Knowledge
Knowledge
These are important topics, subjects or knowledge areas.
-
Computers and electronics
Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
-
Clerical
Word processing, managing files and records, stenography and transcription, designing forms, and other office work.
-
English language
English language including the meaning and spelling of words, rules of composition, and grammar.
-
Customer and personal service
Understanding customer needs, providing good quality service, and measuring customer satisfaction.
-
Administration and management
Business principles involved in strategic planning, leadership, and coordinating people and resources.
-
Mathematics
Arithmetic, algebra, geometry, calculus, or statistics.
-
Technical design
Design techniques, tools, and principles used to make detailed technical plans, blueprints, drawings, and models.
-
Communications and media
Media production, communication, and dissemination. Includes written, spoken, and visual media.
-
Education and training
Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
-
Sales and marketing
Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.
-
Engineering and technology
Use engineering, science and technology to design and produce goods and services.
-
Telecommunications
Transmission, broadcasting, switching, control, and operation of telecommunications systems.
-
Law and government
How our laws and courts work. Government rules and regulations, and the political system.
-
Psychology
Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.
-
Personnel and human resources
Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.
-
Sociology and anthropology
Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
-
Production and processing
Raw materials, production processes, quality control, costs, and ways of making and distributing goods.
-
Public safety and security
Use of equipment, rules and ideas to protect people, data, property, and institutions.
-
Economics and accounting
Economics and accounting, the financial markets, banking and checking and reporting of financial data.
-
Fine arts
Compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
Skills
Skills can be improved through training or experience.
-
Reading comprehension
Reading work related information.
-
Critical thinking
Thinking about the pros and cons of different ways to solve a problem.
-
Operations analysis
Understanding needs and product requirements to create a design.
-
Instructing
Teaching people how to do something.
-
Complex problem solving
Noticing a problem and figuring out the best way to solve it.
-
Active listening
Listening to others, not interrupting, and asking good questions.
-
Speaking
Talking to others.
-
Active learning
Being able to use what you have learnt to solve problems now and again in the future.
-
Quality control analysis
Doing tests and checking products, services, or processes to make sure they are working properly.
-
Monitoring
Keeping track of how well work is progressing so you can make changes or improvements.
-
Writing
Writing things for co-workers or customers.
-
Judgment and decision making
Figuring out the pros and cons of different options and choosing the best one.
-
Systems analysis
Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.
-
Coordination with others
Being adaptable and coordinating work with other people.
-
Systems evaluation
Measuring how well a system is working and how to improve it.
-
Time management
Managing your own and other peoples' time to get work done.
-
Troubleshooting
Figuring out why a machine or system went wrong and working out what to do about it.
-
Serving others
Looking for ways to help people.
-
Programming
Writing computer programs.
-
Social perceptiveness
Understanding why people react the way they do.
Abilities
Workers use these physical and mental abilities.
-
Oral comprehension
Listen to and understand what people say.
-
Written comprehension
Read and understand written information.
-
Oral expression
Communicate by speaking.
-
Written expression
Write in a way that people can understand.
-
Near vision
See details that are up-close (within a few feet).
-
Deductive reasoning
Use general rules to find answers or solve problems logically.
-
Inductive reasoning
Use lots of detailed information to come up with answers or make general rules.
-
Problem spotting
Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.
-
Sorting or ordering
Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).
-
Categorising
Come up with different ways of grouping things.
-
Originality
Come up with unusual or clever ideas, or creative ways to solve a problem.
-
Brainstorming
Come up with a number of ideas about a topic, even if the ideas aren't very good.
-
Flexibility of closure
See a pattern (a figure, object, word, or sound) hidden in other distracting material.
-
Selective attention
Pay attention to something without being distracted.
-
Speech clarity
Speak clearly so others can understand you.
-
Finger dexterity
Put together small parts with your fingers.
-
Visualization
Imagine how something will look after it is moved around or changed.
-
Speech recognition
Identify and understand the speech of another person.
-
Perceptual speed
Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.
-
Far vision
See details that are far away.
Activities
These are kinds of activities workers regularly do in this job.
-
Keeping your knowledge up-to-date
Keeping up-to-date with technology and new ideas.
-
Working with computers
Using computers to program, write software, set up functions, enter data, or process information.
-
Thinking creatively
Using your own ideas for developing, designing, or creating something new.
-
Planning and prioritising work
Deciding on goals and putting together a detailed plan to get the work done.
-
Collecting and organising information
Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.
-
Communicating within a team
Giving information to co-workers by telephone, in writing, or in person.
-
Looking for changes over time
Comparing objects, actions, or events. Looking for differences between them or changes over time.
-
Researching and investigating
Looking for, getting and understanding different kinds of information.
-
Making decisions and solving problems
Using information to work out the best solution and solve problems.
-
Giving expert advice
Providing guidance and expert advice to management or other groups.
-
Making sense of information and ideas
Looking at, working with, and understanding data or information.
-
Scheduling work and activities
Working out the timing of events, programs, and activities, as well as the work of others.
-
Documenting or recording information
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
-
Coordinating the work of a team
Getting members of a group to work together to finish a task.
-
Checking compliance with standards
Deciding whether events or processes comply with laws, regulations, or standards.
-
Monitoring people, processes and things
Checking objects, actions, or events, and keeping an eye out for problems.
-
Communicating with the public
Giving information to the public, business or government by telephone, in writing, or in person.
-
Leading and encouraging a team
Encouraging and building trust, respect, and cooperation among team members.
-
Coming up with systems and processes
Deciding on goals and figuring out what you need to do to achieve them.
-
Explaining things to people
Helping people to understand and use information.

O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 15-1199.03 - Web Administrators.
Work Environment
Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
Filter Work Environment
Demands
The physical and social demands workers face most often are shown below.
-
Electronic mail
Use electronic mail.
-
Indoors, heat controlled
Work indoors with access to heating or cooling.
-
Spend time sitting
Spend time sitting at work.
-
Telephone
Talk on the telephone.
-
Face-to-face discussions
Talk with people face-to-face.
-
Being exact or accurate
Be very exact or highly accurate.
-
Making repetitive motions
Spend time making repetitive motions.
-
Unstructured work
Have freedom to decide on tasks, priorities, and goals.
-
Freedom to make decisions
Have freedom to make decision on your own.
-
Time pressure
Work to strict deadlines.
-
Repeating same tasks
Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.
-
Frequent decision making
Frequently make decisions that impact other people.
-
Impact of decisions
Make decisions that have a large impact on other people.
-
Competition
Compete with others, or be aware of competitive pressures.
-
Teamwork
Work with people in a group or team.
-
Using your hands to handle, control, or feel
Spend time using your hands to handle, control, or feel objects, tools or controls.
-
Letters and memos
Write letters and memos.
-
Contact with people
Have contact with people by telephone, face-to-face, or any other way.
-
Lead or coordinate a team
Lead others to do work activities.
-
Contact with the public
Work with customers or the public.
Values
Work values are important to a person’s feeling of satisfaction. All six values are shown below.
-
Achievement
Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.
-
Working conditions
Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.
-
Independence
Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.
-
Recognition
Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.
-
Support
Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.
-
Relationships
Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.
Interests
Interests are the style or type of work we prefer to do. All interest areas are shown below.
-
Administrative
Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.
-
Enterprising
Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.
-
Analytical
Ideas and thinking. Searching for facts and figuring out problems in your head.
-
Practical
Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.
-
Creative
Working with forms, designs and patterns. Often need self-expression and can be done without following rules.
-
Helping
Working with people. Helping or providing service to others.

O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 15-1199.03 - Web Administrators.
All ICT Support Technicians
-
$1,498 Weekly Pay
-
Very strong Future Growth
Web Administrators
-
2,700 workers Employment Size
-
High skill Skill level rating
-
70% Full-Time Full-Time Share
-
42 hours Average full-time
-
37 years Average age
-
49% female Gender Share
Web Administrators design, build and maintain websites, and provide web technology solutions and services.
You need extensive experience, or a formal qualification in web-based or information technology to work as a Web Administrator. Vocational Education and Training (VET) and university are both common study pathways.
Tasks
- Designs and maintains web sites.
The number of Web Administrators stayed about the same over 5 years:
from 2,600 in 2011 to 2,700 in 2016.
Caution: These estimates do not take account of the impact of COVID-19. They may not reflect the current jobs market and should be used and interpreted with caution.
- Size: This is a very small occupation.
- Location: Web Administrators work in many regions of Australia.
- Industries: They work in many industries such as Retail Trade; Professional, Scientific and Technical Services; and Public Administration and Safety.
- Full-time: Many work full-time (70%, similar to the average of 66%).
- Hours: Full-time workers spend around 42 hours per week at work (compared to the average of 44 hours).
- Age: The average age is 37 years (compared to the average of 40 years).
- Gender: 49% of workers are female (compared to the average of 48%).
Main Industries
Source: Based on ABS Census 2016, Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
States and Territories
NSW
VIC
QLD
SA
WA
TAS
NT
ACT
Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
Age Profile
Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Education Level
Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
You need extensive experience, or a formal qualification in web-based or information technology to work as a Web Administrator. Vocational Education and Training (VET) and university are both common study pathways.
Before starting a course, check it will provide you with the skills and qualifications you need. Visit
- Course Seeker to search and compare higher education courses.
- ComparED to compare undergraduate and postgraduate student experiences and outcomes.
- My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
- AAPathways website to explore Information and Communications Technology VET training pathways.
Employers look for ICT Support Technicians who are reliable, work well in a team and have a strong work ethic.
Filter Skills & Knowledge
Knowledge
These are important topics, subjects or knowledge areas.
-
Computers and electronics
Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
-
Clerical
Word processing, managing files and records, stenography and transcription, designing forms, and other office work.
-
English language
English language including the meaning and spelling of words, rules of composition, and grammar.
-
Customer and personal service
Understanding customer needs, providing good quality service, and measuring customer satisfaction.
-
Administration and management
Business principles involved in strategic planning, leadership, and coordinating people and resources.
-
Mathematics
Arithmetic, algebra, geometry, calculus, or statistics.
-
Technical design
Design techniques, tools, and principles used to make detailed technical plans, blueprints, drawings, and models.
-
Communications and media
Media production, communication, and dissemination. Includes written, spoken, and visual media.
-
Education and training
Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
-
Sales and marketing
Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.
-
Engineering and technology
Use engineering, science and technology to design and produce goods and services.
-
Telecommunications
Transmission, broadcasting, switching, control, and operation of telecommunications systems.
-
Law and government
How our laws and courts work. Government rules and regulations, and the political system.
-
Psychology
Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.
-
Personnel and human resources
Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.
-
Sociology and anthropology
Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
-
Production and processing
Raw materials, production processes, quality control, costs, and ways of making and distributing goods.
-
Public safety and security
Use of equipment, rules and ideas to protect people, data, property, and institutions.
-
Economics and accounting
Economics and accounting, the financial markets, banking and checking and reporting of financial data.
-
Fine arts
Compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
Skills
Skills can be improved through training or experience.
-
Reading comprehension
Reading work related information.
-
Critical thinking
Thinking about the pros and cons of different ways to solve a problem.
-
Operations analysis
Understanding needs and product requirements to create a design.
-
Instructing
Teaching people how to do something.
-
Complex problem solving
Noticing a problem and figuring out the best way to solve it.
-
Active listening
Listening to others, not interrupting, and asking good questions.
-
Speaking
Talking to others.
-
Active learning
Being able to use what you have learnt to solve problems now and again in the future.
-
Quality control analysis
Doing tests and checking products, services, or processes to make sure they are working properly.
-
Monitoring
Keeping track of how well work is progressing so you can make changes or improvements.
-
Writing
Writing things for co-workers or customers.
-
Judgment and decision making
Figuring out the pros and cons of different options and choosing the best one.
-
Systems analysis
Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.
-
Coordination with others
Being adaptable and coordinating work with other people.
-
Systems evaluation
Measuring how well a system is working and how to improve it.
-
Time management
Managing your own and other peoples' time to get work done.
-
Troubleshooting
Figuring out why a machine or system went wrong and working out what to do about it.
-
Serving others
Looking for ways to help people.
-
Programming
Writing computer programs.
-
Social perceptiveness
Understanding why people react the way they do.
Abilities
Workers use these physical and mental abilities.
-
Oral comprehension
Listen to and understand what people say.
-
Written comprehension
Read and understand written information.
-
Oral expression
Communicate by speaking.
-
Written expression
Write in a way that people can understand.
-
Near vision
See details that are up-close (within a few feet).
-
Deductive reasoning
Use general rules to find answers or solve problems logically.
-
Inductive reasoning
Use lots of detailed information to come up with answers or make general rules.
-
Problem spotting
Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.
-
Sorting or ordering
Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).
-
Categorising
Come up with different ways of grouping things.
-
Originality
Come up with unusual or clever ideas, or creative ways to solve a problem.
-
Brainstorming
Come up with a number of ideas about a topic, even if the ideas aren't very good.
-
Flexibility of closure
See a pattern (a figure, object, word, or sound) hidden in other distracting material.
-
Selective attention
Pay attention to something without being distracted.
-
Speech clarity
Speak clearly so others can understand you.
-
Finger dexterity
Put together small parts with your fingers.
-
Visualization
Imagine how something will look after it is moved around or changed.
-
Speech recognition
Identify and understand the speech of another person.
-
Perceptual speed
Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.
-
Far vision
See details that are far away.
Activities
These are kinds of activities workers regularly do in this job.
-
Keeping your knowledge up-to-date
Keeping up-to-date with technology and new ideas.
-
Working with computers
Using computers to program, write software, set up functions, enter data, or process information.
-
Thinking creatively
Using your own ideas for developing, designing, or creating something new.
-
Planning and prioritising work
Deciding on goals and putting together a detailed plan to get the work done.
-
Collecting and organising information
Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.
-
Communicating within a team
Giving information to co-workers by telephone, in writing, or in person.
-
Looking for changes over time
Comparing objects, actions, or events. Looking for differences between them or changes over time.
-
Researching and investigating
Looking for, getting and understanding different kinds of information.
-
Making decisions and solving problems
Using information to work out the best solution and solve problems.
-
Giving expert advice
Providing guidance and expert advice to management or other groups.
-
Making sense of information and ideas
Looking at, working with, and understanding data or information.
-
Scheduling work and activities
Working out the timing of events, programs, and activities, as well as the work of others.
-
Documenting or recording information
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
-
Coordinating the work of a team
Getting members of a group to work together to finish a task.
-
Checking compliance with standards
Deciding whether events or processes comply with laws, regulations, or standards.
-
Monitoring people, processes and things
Checking objects, actions, or events, and keeping an eye out for problems.
-
Communicating with the public
Giving information to the public, business or government by telephone, in writing, or in person.
-
Leading and encouraging a team
Encouraging and building trust, respect, and cooperation among team members.
-
Coming up with systems and processes
Deciding on goals and figuring out what you need to do to achieve them.
-
Explaining things to people
Helping people to understand and use information.

O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 15-1199.03 - Web Administrators.
Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
Filter Work Environment
Demands
The physical and social demands workers face most often are shown below.
-
Electronic mail
Use electronic mail.
-
Indoors, heat controlled
Work indoors with access to heating or cooling.
-
Spend time sitting
Spend time sitting at work.
-
Telephone
Talk on the telephone.
-
Face-to-face discussions
Talk with people face-to-face.
-
Being exact or accurate
Be very exact or highly accurate.
-
Making repetitive motions
Spend time making repetitive motions.
-
Unstructured work
Have freedom to decide on tasks, priorities, and goals.
-
Freedom to make decisions
Have freedom to make decision on your own.
-
Time pressure
Work to strict deadlines.
-
Repeating same tasks
Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.
-
Frequent decision making
Frequently make decisions that impact other people.
-
Impact of decisions
Make decisions that have a large impact on other people.
-
Competition
Compete with others, or be aware of competitive pressures.
-
Teamwork
Work with people in a group or team.
-
Using your hands to handle, control, or feel
Spend time using your hands to handle, control, or feel objects, tools or controls.
-
Letters and memos
Write letters and memos.
-
Contact with people
Have contact with people by telephone, face-to-face, or any other way.
-
Lead or coordinate a team
Lead others to do work activities.
-
Contact with the public
Work with customers or the public.
Values
Work values are important to a person’s feeling of satisfaction. All six values are shown below.
-
Achievement
Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.
-
Working conditions
Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.
-
Independence
Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.
-
Recognition
Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.
-
Support
Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.
-
Relationships
Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.
Interests
Interests are the style or type of work we prefer to do. All interest areas are shown below.
-
Administrative
Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.
-
Enterprising
Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.
-
Analytical
Ideas and thinking. Searching for facts and figuring out problems in your head.
-
Practical
Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.
-
Creative
Working with forms, designs and patterns. Often need self-expression and can be done without following rules.
-
Helping
Working with people. Helping or providing service to others.

O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 15-1199.03 - Web Administrators.