ALERT The future growth information does not take account of the impact of COVID-19. If you are affected by COVID-19 there is a range of support available.

Workplace Relations Advisers

ANZSCO ID 223113

Overview

All Human Resource Professionals

  • $1,662 Weekly Pay
  • Very strong Future Growth

Workplace Relations Advisers

  • 3,500 workers Employment Size
  • Very high skill Skill level rating
  • 84% Full-Time Full-Time Share
  • 44 hours Average full-time
  • 45 years Average age
  • 45% female Gender Share

Workplace Relations Advisers assist in resolving disputes by advising on workplace relations policies and problems, and representing industrial, commercial, union, employer or other parties in negotiations on rates of pay and conditions of employment.

Specialisations: Industrial Relations Officer, Trade Union Official, Union Organiser.

You need industry experience to work as a Workplace Relations Adviser. Formal qualifications might be useful but aren't essential. University and Vocational Education and Training (VET) are both common study pathways.

Tasks
  • Maintains personnel records and associated human resource information systems.
  • Arranges the induction of staff and provides information on conditions of service, salaries and promotional opportunities.
  • Receives and records job vacancy information from employers such as details about job description, wages and conditions of employment.
  • Studies and interprets legislation, awards, collective agreements and employment contracts, wage payment systems and dispute settlement procedures.
  • Develops, plans and formulates enterprise agreements or collective contracts such as productivity-based wage adjustment procedures, workplace relations policies and programmes, and procedures for their implementation.
  • Oversees the formation and conduct of workplace consultative committees and employee participation initiatives.

Prospects

Pathways

You need industry experience to work as a Workplace Relations Adviser. Formal qualifications might be useful but aren't essential. University and Vocational Education and Training (VET) are both common study pathways.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • Course Seeker to search and compare higher education courses.
  • ComparED to compare undergraduate and postgraduate student experiences and outcomes.
  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Business Services VET training pathways.

Skills & Knowledge

Employers look for Human Resource Professionals who have strong people skills, who are well presented and can communicate clearly.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Personnel and human resources

    74% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  2. English language

    71% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  3. Administration and management

    66% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  4. Education and training

    64% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  5. Customer and personal service

    60% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  6. Law and government

    56% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  7. Mathematics

    54% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  8. Clerical

    51% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  9. Psychology

    49% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  10. Communications and media

    49% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  11. Computers and electronics

    48% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  12. Economics and accounting

    45% Skill level

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  13. Therapy and counselling

    41% Skill level

    Diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and career counselling and guidance.

  14. Sociology and anthropology

    41% Skill level

    Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

  15. Public safety and security

    36% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  16. Sales and marketing

    31% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  17. Philosophy and theology

    30% Skill level

    Philosophical systems and religions, including their basic principles, values, ethics, ways of thinking, customs, practices, and impact on society.

  18. Production and processing

    25% Skill level

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

  19. Transportation

    20% Skill level

    Moving people or goods by air, rail, sea, or road.

  20. Telecommunications

    14% Skill level

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

Skills

Skills can be improved through training or experience.

  1. Speaking

    64% Skill level

    Talking to others.

  2. Active listening

    61% Skill level

    Listening to others, not interrupting, and asking good questions.

  3. Negotiation

    61% Skill level

    Bringing people together and trying to sort out their differences.

  4. Persuasion

    61% Skill level

    Talking people into changing their minds or their behaviour.

  5. Writing

    61% Skill level

    Writing things for co-workers or customers.

  6. Reading comprehension

    59% Skill level

    Reading work related information.

  7. Critical thinking

    57% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  8. Judgment and decision making

    55% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  9. Social perceptiveness

    55% Skill level

    Understanding why people react the way they do.

  10. Active learning

    55% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  11. Monitoring

    54% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  12. Complex problem solving

    52% Skill level

    Noticing a problem and figuring out the best way to solve it.

  13. Coordination with others

    52% Skill level

    Being adaptable and coordinating work with other people.

  14. Serving others

    52% Skill level

    Looking for ways to help people.

  15. Systems analysis

    50% Skill level

    Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.

  16. Time management

    50% Skill level

    Managing your own and other peoples' time to get work done.

  17. Learning strategies

    48% Skill level

    Figuring out the best way to teach or learn something new.

  18. Systems evaluation

    48% Skill level

    Measuring how well a system is working and how to improve it.

  19. Instructing

    46% Skill level

    Teaching people how to do something.

  20. Management of personnel resources

    45% Skill level

    Motivating, developing, and directing people as they work, and choosing the best people for the job.

Abilities

Workers use these physical and mental abilities.

  1. Oral comprehension

    63% Skill level

    Listen to and understand what people say.

  2. Written comprehension

    63% Skill level

    Read and understand written information.

  3. Oral expression

    61% Skill level

    Communicate by speaking.

  4. Deductive reasoning

    61% Skill level

    Use general rules to find answers or solve problems logically.

  5. Written expression

    61% Skill level

    Write in a way that people can understand.

  6. Problem spotting

    57% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  7. Inductive reasoning

    54% Skill level

    Use lots of detailed information to come up with answers or make general rules.

  8. Originality

    54% Skill level

    Come up with unusual or clever ideas, or creative ways to solve a problem.

  9. Speech clarity

    52% Skill level

    Speak clearly so others can understand you.

  10. Brainstorming

    52% Skill level

    Come up with a number of ideas about a topic, even if the ideas aren't very good.

  11. Speech recognition

    52% Skill level

    Identify and understand the speech of another person.

  12. Near vision

    50% Skill level

    See details that are up-close (within a few feet).

  13. Sorting or ordering

    46% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  14. Categorising

    45% Skill level

    Come up with different ways of grouping things.

  15. Selective attention

    45% Skill level

    Pay attention to something without being distracted.

  16. Speed of recognition

    43% Skill level

    Quickly make sense of and organize things you can see like letters, numbers, pictures, or other things.

  17. Mathematics

    41% Skill level

    Choose the right maths method or formula to solve a problem.

  18. Flexibility of closure

    39% Skill level

    See a pattern (a figure, object, word, or sound) hidden in other distracting material.

  19. Multitasking

    37% Skill level

    Do two or more things at the same time.

  20. Far vision

    32% Skill level

    See details that are far away.

Activities

These are kinds of activities workers regularly do in this job.

  1. Negotiating and resolving conflicts

    95% Skill level

    Handling complaints and disagreements, and negotiating with people.

  2. Building good relationships

    86% Skill level

    Building good working relationships and keeping them over time.

  3. Planning and prioritising work

    80% Skill level

    Deciding on goals and putting together a detailed plan to get the work done.

  4. Making decisions and solving problems

    76% Skill level

    Using information to work out the best solution and solve problems.

  5. Communicating within a team

    73% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  6. Researching and investigating

    71% Skill level

    Looking for, getting and understanding different kinds of information.

  7. Keeping your knowledge up-to-date

    70% Skill level

    Keeping up-to-date with technology and new ideas.

  8. Giving expert advice

    69% Skill level

    Providing guidance and expert advice to management or other groups.

  9. Checking compliance with standards

    69% Skill level

    Deciding whether events or processes comply with laws, regulations, or standards.

  10. Looking for changes over time

    68% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  11. Thinking creatively

    66% Skill level

    Using your own ideas for developing, designing, or creating something new.

  12. Communicating with the public

    66% Skill level

    Giving information to the public, business or government by telephone, in writing, or in person.

  13. Assessing and evaluating things

    66% Skill level

    Working out the value, importance, or quality of things, services or people.

  14. Coaching and developing others

    66% Skill level

    Working out the needs of others and coaching, mentoring, or helping them to improve.

  15. Collecting and organising information

    66% Skill level

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  16. Making sense of information and ideas

    66% Skill level

    Looking at, working with, and understanding data or information.

  17. Coming up with systems and processes

    63% Skill level

    Deciding on goals and figuring out what you need to do to achieve them.

  18. Leading and encouraging a team

    63% Skill level

    Encouraging and building trust, respect, and cooperation among team members.

  19. Explaining things to people

    58% Skill level

    Helping people to understand and use information.

  20. Working with computers

    45% Skill level

    Using computers to program, write software, set up functions, enter data, or process information.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 13-1075.00 - Labor Relations Specialists.

Work Environment

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Telephone

    98% Important

    Talk on the telephone.

  2. Electronic mail

    97% Important

    Use electronic mail.

  3. Contact with people

    92% Important

    Have contact with people by telephone, face-to-face, or any other way.

  4. Face-to-face discussions

    92% Important

    Talk with people face-to-face.

  5. Freedom to make decisions

    89% Important

    Have freedom to make decision on your own.

  6. Unstructured work

    86% Important

    Have freedom to decide on tasks, priorities, and goals.

  7. Spend time sitting

    84% Important

    Spend time sitting at work.

  8. Indoors, heat controlled

    82% Important

    Work indoors with access to heating or cooling.

  9. Letters and memos

    82% Important

    Write letters and memos.

  10. Teamwork

    82% Important

    Work with people in a group or team.

  11. Conflict situations

    81% Important

    Deal with conflict or disagreements.

  12. Frequent decision making

    81% Important

    Frequently make decisions that impact other people.

  13. Time pressure

    80% Important

    Work to strict deadlines.

  14. Being exact or accurate

    79% Important

    Be very exact or highly accurate.

  15. Impact of decisions

    78% Important

    Make decisions that have a large impact on other people.

  16. Lead or coordinate a team

    77% Important

    Lead others to do work activities.

  17. Angry or unpleasant people

    76% Important

    Deal with unpleasant, angry, or rude people.

  18. Competition

    69% Important

    Compete with others, or be aware of competitive pressures.

  19. Consequence of error

    63% Important

    Work where mistakes have serious consequences.

  20. Contact with the public

    63% Important

    Work with customers or the public.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Achievement

    81% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  2. Relationships

    81% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  3. Support

    71% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  4. Working conditions

    69% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  5. Independence

    67% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  6. Recognition

    67% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Enterprising

    90% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  2. Administrative

    67% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  3. Helping

    62% Important

    Working with people. Helping or providing service to others.

  4. Analytical

    43% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  5. Creative

    33% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

  6. Practical

    14% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 13-1075.00 - Labor Relations Specialists.

All Human Resource Professionals

  • $1,662 Weekly Pay
  • Very strong Future Growth

Workplace Relations Advisers

  • 3,500 workers Employment Size
  • Very high skill Skill level rating
  • 84% Full-Time Full-Time Share
  • 44 hours Average full-time
  • 45 years Average age
  • 45% female Gender Share

Workplace Relations Advisers assist in resolving disputes by advising on workplace relations policies and problems, and representing industrial, commercial, union, employer or other parties in negotiations on rates of pay and conditions of employment.

Specialisations: Industrial Relations Officer, Trade Union Official, Union Organiser.

You need industry experience to work as a Workplace Relations Adviser. Formal qualifications might be useful but aren't essential. University and Vocational Education and Training (VET) are both common study pathways.

Tasks
  • Maintains personnel records and associated human resource information systems.
  • Arranges the induction of staff and provides information on conditions of service, salaries and promotional opportunities.
  • Receives and records job vacancy information from employers such as details about job description, wages and conditions of employment.
  • Studies and interprets legislation, awards, collective agreements and employment contracts, wage payment systems and dispute settlement procedures.
  • Develops, plans and formulates enterprise agreements or collective contracts such as productivity-based wage adjustment procedures, workplace relations policies and programmes, and procedures for their implementation.
  • Oversees the formation and conduct of workplace consultative committees and employee participation initiatives.

You need industry experience to work as a Workplace Relations Adviser. Formal qualifications might be useful but aren't essential. University and Vocational Education and Training (VET) are both common study pathways.

Before starting a course, check it will provide you with the skills and qualifications you need. Visit

  • Course Seeker to search and compare higher education courses.
  • ComparED to compare undergraduate and postgraduate student experiences and outcomes.
  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Business Services VET training pathways.

Employers look for Human Resource Professionals who have strong people skills, who are well presented and can communicate clearly.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Personnel and human resources

    74% Skill level

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  2. English language

    71% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  3. Administration and management

    66% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  4. Education and training

    64% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  5. Customer and personal service

    60% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  6. Law and government

    56% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

  7. Mathematics

    54% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  8. Clerical

    51% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  9. Psychology

    49% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  10. Communications and media

    49% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  11. Computers and electronics

    48% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  12. Economics and accounting

    45% Skill level

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  13. Therapy and counselling

    41% Skill level

    Diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and career counselling and guidance.

  14. Sociology and anthropology

    41% Skill level

    Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

  15. Public safety and security

    36% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  16. Sales and marketing

    31% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  17. Philosophy and theology

    30% Skill level

    Philosophical systems and religions, including their basic principles, values, ethics, ways of thinking, customs, practices, and impact on society.

  18. Production and processing

    25% Skill level

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

  19. Transportation

    20% Skill level

    Moving people or goods by air, rail, sea, or road.

  20. Telecommunications

    14% Skill level

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

Skills

Skills can be improved through training or experience.

  1. Speaking

    64% Skill level

    Talking to others.

  2. Active listening

    61% Skill level

    Listening to others, not interrupting, and asking good questions.

  3. Negotiation

    61% Skill level

    Bringing people together and trying to sort out their differences.

  4. Persuasion

    61% Skill level

    Talking people into changing their minds or their behaviour.

  5. Writing

    61% Skill level

    Writing things for co-workers or customers.

  6. Reading comprehension

    59% Skill level

    Reading work related information.

  7. Critical thinking

    57% Skill level

    Thinking about the pros and cons of different ways to solve a problem.

  8. Judgment and decision making

    55% Skill level

    Figuring out the pros and cons of different options and choosing the best one.

  9. Social perceptiveness

    55% Skill level

    Understanding why people react the way they do.

  10. Active learning

    55% Skill level

    Being able to use what you have learnt to solve problems now and again in the future.

  11. Monitoring

    54% Skill level

    Keeping track of how well work is progressing so you can make changes or improvements.

  12. Complex problem solving

    52% Skill level

    Noticing a problem and figuring out the best way to solve it.

  13. Coordination with others

    52% Skill level

    Being adaptable and coordinating work with other people.

  14. Serving others

    52% Skill level

    Looking for ways to help people.

  15. Systems analysis

    50% Skill level

    Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.

  16. Time management

    50% Skill level

    Managing your own and other peoples' time to get work done.

  17. Learning strategies

    48% Skill level

    Figuring out the best way to teach or learn something new.

  18. Systems evaluation

    48% Skill level

    Measuring how well a system is working and how to improve it.

  19. Instructing

    46% Skill level

    Teaching people how to do something.

  20. Management of personnel resources

    45% Skill level

    Motivating, developing, and directing people as they work, and choosing the best people for the job.

Abilities

Workers use these physical and mental abilities.

  1. Oral comprehension

    63% Skill level

    Listen to and understand what people say.

  2. Written comprehension

    63% Skill level

    Read and understand written information.

  3. Oral expression

    61% Skill level

    Communicate by speaking.

  4. Deductive reasoning

    61% Skill level

    Use general rules to find answers or solve problems logically.

  5. Written expression

    61% Skill level

    Write in a way that people can understand.

  6. Problem spotting

    57% Skill level

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  7. Inductive reasoning

    54% Skill level

    Use lots of detailed information to come up with answers or make general rules.

  8. Originality

    54% Skill level

    Come up with unusual or clever ideas, or creative ways to solve a problem.

  9. Speech clarity

    52% Skill level

    Speak clearly so others can understand you.

  10. Brainstorming

    52% Skill level

    Come up with a number of ideas about a topic, even if the ideas aren't very good.

  11. Speech recognition

    52% Skill level

    Identify and understand the speech of another person.

  12. Near vision

    50% Skill level

    See details that are up-close (within a few feet).

  13. Sorting or ordering

    46% Skill level

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  14. Categorising

    45% Skill level

    Come up with different ways of grouping things.

  15. Selective attention

    45% Skill level

    Pay attention to something without being distracted.

  16. Speed of recognition

    43% Skill level

    Quickly make sense of and organize things you can see like letters, numbers, pictures, or other things.

  17. Mathematics

    41% Skill level

    Choose the right maths method or formula to solve a problem.

  18. Flexibility of closure

    39% Skill level

    See a pattern (a figure, object, word, or sound) hidden in other distracting material.

  19. Multitasking

    37% Skill level

    Do two or more things at the same time.

  20. Far vision

    32% Skill level

    See details that are far away.

Activities

These are kinds of activities workers regularly do in this job.

  1. Negotiating and resolving conflicts

    95% Skill level

    Handling complaints and disagreements, and negotiating with people.

  2. Building good relationships

    86% Skill level

    Building good working relationships and keeping them over time.

  3. Planning and prioritising work

    80% Skill level

    Deciding on goals and putting together a detailed plan to get the work done.

  4. Making decisions and solving problems

    76% Skill level

    Using information to work out the best solution and solve problems.

  5. Communicating within a team

    73% Skill level

    Giving information to co-workers by telephone, in writing, or in person.

  6. Researching and investigating

    71% Skill level

    Looking for, getting and understanding different kinds of information.

  7. Keeping your knowledge up-to-date

    70% Skill level

    Keeping up-to-date with technology and new ideas.

  8. Giving expert advice

    69% Skill level

    Providing guidance and expert advice to management or other groups.

  9. Checking compliance with standards

    69% Skill level

    Deciding whether events or processes comply with laws, regulations, or standards.

  10. Looking for changes over time

    68% Skill level

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  11. Thinking creatively

    66% Skill level

    Using your own ideas for developing, designing, or creating something new.

  12. Communicating with the public

    66% Skill level

    Giving information to the public, business or government by telephone, in writing, or in person.

  13. Assessing and evaluating things

    66% Skill level

    Working out the value, importance, or quality of things, services or people.

  14. Coaching and developing others

    66% Skill level

    Working out the needs of others and coaching, mentoring, or helping them to improve.

  15. Collecting and organising information

    66% Skill level

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  16. Making sense of information and ideas

    66% Skill level

    Looking at, working with, and understanding data or information.

  17. Coming up with systems and processes

    63% Skill level

    Deciding on goals and figuring out what you need to do to achieve them.

  18. Leading and encouraging a team

    63% Skill level

    Encouraging and building trust, respect, and cooperation among team members.

  19. Explaining things to people

    58% Skill level

    Helping people to understand and use information.

  20. Working with computers

    45% Skill level

    Using computers to program, write software, set up functions, enter data, or process information.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 13-1075.00 - Labor Relations Specialists.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Telephone

    98% Important

    Talk on the telephone.

  2. Electronic mail

    97% Important

    Use electronic mail.

  3. Contact with people

    92% Important

    Have contact with people by telephone, face-to-face, or any other way.

  4. Face-to-face discussions

    92% Important

    Talk with people face-to-face.

  5. Freedom to make decisions

    89% Important

    Have freedom to make decision on your own.

  6. Unstructured work

    86% Important

    Have freedom to decide on tasks, priorities, and goals.

  7. Spend time sitting

    84% Important

    Spend time sitting at work.

  8. Indoors, heat controlled

    82% Important

    Work indoors with access to heating or cooling.

  9. Letters and memos

    82% Important

    Write letters and memos.

  10. Teamwork

    82% Important

    Work with people in a group or team.

  11. Conflict situations

    81% Important

    Deal with conflict or disagreements.

  12. Frequent decision making

    81% Important

    Frequently make decisions that impact other people.

  13. Time pressure

    80% Important

    Work to strict deadlines.

  14. Being exact or accurate

    79% Important

    Be very exact or highly accurate.

  15. Impact of decisions

    78% Important

    Make decisions that have a large impact on other people.

  16. Lead or coordinate a team

    77% Important

    Lead others to do work activities.

  17. Angry or unpleasant people

    76% Important

    Deal with unpleasant, angry, or rude people.

  18. Competition

    69% Important

    Compete with others, or be aware of competitive pressures.

  19. Consequence of error

    63% Important

    Work where mistakes have serious consequences.

  20. Contact with the public

    63% Important

    Work with customers or the public.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  1. Achievement

    81% Important

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  2. Relationships

    81% Important

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  3. Support

    71% Important

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  4. Working conditions

    69% Important

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  5. Independence

    67% Important

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  6. Recognition

    67% Important

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  1. Enterprising

    90% Important

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  2. Administrative

    67% Important

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  3. Helping

    62% Important

    Working with people. Helping or providing service to others.

  4. Analytical

    43% Important

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  5. Creative

    33% Important

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

  6. Practical

    14% Important

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 13-1075.00 - Labor Relations Specialists.
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